OrientXpress Casino

It is just a six for me. I do think they still have a lot of work to do on this one, and I can say that there is a lot of effort given when it comes to the better layout as well. This has been a consistent trend for this site and I give them a lot of kudos for it. One can say that they really did a great job to work out on it at this point in time as well. Some would even put up a lot of time on this site for its simple design.

There isn’t much flaw for me at this point in time but I do think that there are a lot of those who say that this lacks emphasis on the quality check and customer service. The CS can be improved by actually putting an actual person on the chat rather than a bot. It has been so inefficient for many players out there and I had a chance to try this one out as well. So I think there is still a way for them to improve this one at the very least since they have the budget as well.

Unique design differs from the rest casino I play.
Good bonus boost.
Helpful live chat.
Neverending time frame for the wager requirements.
It's getting better day by day.

You need to call live chat for the activation of the promo code.
Its true that essential game providers missing and the choices seems quit pure regarding the competition.

Limited games and customer support not helpful and they also have weekly limits for withdrawal. Also, bonus can only be played on certain games, and the mobile version is not user-friendly.

I can only dissuade anyone from this casino. This really borders on fraud. The bonus in itself sounds very good. But what's not in the terms and conditions: This is never paid out to you and only serves as a cushion, so to speak, to have more room for manoeuvre when things are not going so well. That's quite okay in itself. However, these bonuses usually have lower wagering requirements, as the bonus cannot be cashed out at all. However, you must wager your deposit plus bonus 30 times.So just as it is usual to get the bonus paid out.

Since the general terms and conditions also do not say anything about this, I assumed that this is the case. In addition, I received a €10 welcome bonus, which has almost no use in this form, which I then had to implement 60 times. In total I had to wager several 1000€ only to have the chance to get my deposited money back. Typically, this type of bonus requires you to wager approximately 10 times your deposit and bonus. And that makes a huge difference.
Even if you contact support and ask how often you still have to play until you receive the bonus, you will not be notified of this. So you are systematically led to believe that you can really get the bonus paid out. Because it all points to that. Only after you have completely wagered the bonus will you be informed on request that this is not possible at all.

But as I said, it was only afterwards, despite previous contact. And that's just not the way it is for me. If you are looking for a fair and serious casino, you are definitely at the wrong address.

- they gibe you €10 free upon registration but.... for worst games only

- just STAY away
1) support is slow and tricky with you
2) "big" welcome bonus of 250% just a lie, bonus amount will be deducted (!)
3) you can play only Betsoft and few more worst providers with a bonus
4) max win is limited, no point to take a bonus and play jacpots
5) they also have weekly limits for withdrawal
6) DO not even try to play from mobile, no game search - nothing

One of the worst gaming experiences ever !!

Let me be very honest here. If it's a casino belonging to Game Tech, I would usually avoid it, simply because I do not like the platform that all their casinos are using. It doesn't have any real-time tracking of wagering progress, so I'm always left wondering how much wagering I have done, or how much more I need to complete. It really sucks when this info cannot be readily seen either onscreen or in the account section. But in this instance, I was looking for a good deposit bonus to try out some new games, and believe it or not, only Game Tech casinos offer 300% or more bonuses. Closing one eye, I signed up at OrientXpress Casino and hoped that my play would be satisfactory enough. Well, it certainly wasn't!

Firstly, the deposit bonus cannot be used to play on other provider games, except for GS, Fugaso and some BetSoft games. I tried playing NextGen games but got pop-up messages that showed only my deposited balance to play on the game, so I didn't play any of them. I then tried on my favourite BetSoft game, Fruit Zen, but the game simply wouldn't load at all. All I got was a blank black page for as long as I had waited, which was almost for 1 hour! Very disappointed, I then decided to play on a new Fugaso game which I haven't played before, so I picked Smoking Dogs game, a clone of NetEnt's Twin Spin. When that game played horribly, eating up 3-quarters of my total balance without even seeing any win exceeding 15x my bet amount, I then switched over to a more familiar game - Plagues Of Egypt. I had a good play at another casino on this game just some days earlier, but at OrientXpress, the game played as horribly as Smoking Dogs did! I couldn't even get a 10x win!

Considering that I had deposited 20 EUR, got only a 250% bonus of 50 EUR instead of the promotional offer of 300% (60 EUR), and then lost it all on just 2 blardy Fugaso games that paid nothing more than peanuts, I finally ended the day feeling totally disappointed! In fact, I was almost at a point of losing my coolness in anger! The game play at OrientXpress was one of the worst that I have had in many months. Surprisingly enough though, my earlier play at another Game Tech's casino went quite nicely comparatively, so perhaps this OrientXpress Casino simply doesn't suit me at all.

Not only that, how I wished I could choose some other games to play, but that deposit bonus put a blardy stop to it all. I didn't want to play with just 20 EUR on any game - I wanted to play with the full 70 EUR - and I simply do not know why BetSoft games couldn't be played either. I tried on a few other BetSoft games and all came out the same way - a blank black page without anything else onscreen, not even a loading progress indicator! OrientXpress Casino really need to look into their platform configuration again and sort out these glitches! They really sucks!

Worst casino site ever. Tried with the free registration bonus and I could not play any says internal error with bonus selected games and money was deducted. I have tried many casinos and this site was the most disappointing. Customer chat did not even reply, said busy for more more than 45 minutes.

Nothing!!
The do have a good number of games, but that doesnt matter, since it apears that it is not fair playing

There are bad winnings
The support does not fullfill the requests

+Modern and simple web design
+Many many good games but only for real money

A really shady site! U will need to ask support for anything related to the bonus terms if u don't wanna ruin your money: bonus money can only be played on gs games, and can't be withdrawal, wr is NOT FIXED and up to support to decide, no terms about max bet, %wr contribution.. U wont be able to find those info anywhere on the site, u have to ask support, and at least 5min for each of their reply. Support have such powerful role but cannot close your account when requested but u have to send an email and wait. Untrustworthy casino!

I did not like anything in this casino. So I knew I would be crazy to spend my fund's here. I asked for account closure 7 days ago. They emailed me and confirmed it was closed. But today I got promo offer via email and I was wondering why. So I went to the site and tried to log in and well well, my account was still open! First I was told in chat that they never received my email, and then I told that are they kidding since I got email back that " Your account is now closed." , then agent started saying that "Oh I read wrong, I did not see something" Etc. And asked that " Do not punish me." I was like what ? Not professional at all. Terms are horrible, and they do not respect safe playing and players right to close their account. It was not mistake, it was calculated. So no, I do not recommend since it is very important how casino handle closure request and gamcare.

lot of games, good bonuses... bonus games you can play only some nyx games, and you cant withdraw bonus money even
if you play wager.

First of all I won 12000 eur in this casino and withdraw 5000 its month limit, then they did withdraw 2500 eur in 2 weeks. Why not 5000 I dont know. When I lose all wanted to do deposit limit, they dont want to do this for I dont know why!!!!

I sended 3 or 4 times email that I want to close my account in casino, no answer nobody answer in 3 month!!!!! 3 month every month 1 message I sended. So very very bad casino limits I will never play there!!!

How they lure you into depositing then scam everything out of you

Everything the support is bad they make you donate 20 euro and after you donate they tell you in chat you can only spend the bonus money on slots of Gs, nextgen, Amaya and Fugaso so I try all these but guess what all of them don't work except Gs like wtf? Slots out of 5000 years ago?

They don't tell these terms anywhere only after you deposit and you are forced to play the most cracked up slots. Don't play on this casino no helpful support, biggest scam out there they will eat your tears and bath in your money..

Netent games, live chat, there is 5$ no deposit bonus for new players 50-60 times wage and max cashout 50€ from this bonus.

Min. cashout 100€, NO Skrill or Neteller!!! It is very sad and they do not know when will be available. They said that once it will be available within days other time said that within weeks or have technical problems and last time they do not know. Maybe it will never happen:P They say many different statements on live chat. They are Unreliable so far.

Very modern design! A great selection of games! I had a good time. It's great that a lot of games there are poker, blackjack, roulette, and all have slot machines, too. I liked that there is a game on the fan.

I liked the website and interface. Would have played more if I could.

They are lacking tool to control bonuses. What ruined it for me was customer service. I wanted to cancel a bonus because of play trough requirements due 7 cents left. It took the customer service team over 10 minutes to respond to individual messages. I have never ever waited 30 minutes in total to do a single job asked in 3 sentences. Worst service so far. Don't say you have live chat when the partner is dead fish.

I reopened a account last night using the exclusive "ASK10" Bonus of the askgamblers site. I could manage to fulfill the wagering requirements and placed a withdrawal of roundabout 300,- Euro. I am looking forward to the withdrawal process. If everything is fine, there will be no update of this review. But I will wait for an answer, what I have to do for a withdrawal. On normal "no deposit"-bonus there is a need of depositing 50,- Euro. If this is the case with the "ASK10"-Bonus, too it is interesting, what happens after the deposit, because on normal "no deposit" bonus there is a max cashout of the bonus of 100,- Euro. What will happen after the deposit? Will they cashout 150,- Euro or only 100,- Euro. But then it would be only 50,- Euro cashout of a normal "no deposit" bonus, which would be not very fair. But I will update after I got an answer. The game selection is ok. At the moment my impression is good and I think the issue mentioned above will be clarified here in a competent manner of the casino support soon.

There are a few interruptions during gameplay. I couldn´t reach the live support via chat. Only email was possible. But there i got an answer after a few hours.

OrientXpress is one of the lately added casinos to askgamblers and that's exactly when I first came across them. After taking a closer look to their description on askgamblers page, I was quite intrigued seeing there several popular software providers, including Netent and an exclusive 10€ bonus for askgamblers link.

Since I like to explore new casinos, a free chip was a great way to do that. The registration process was very simple, I had to verify my email address and after that I had 10€ bonus money. I saw on askgamblers that the wager was set to 50x, which is great, but I couldn't find the wagering anywhere on my casino profile and I'm not a fan of that, as it means I have to bother live support all the time.

I went to look for Netent games but for some reason I couldn't find them. All I saw was Gameart, Ezugi, Nextgen and other softwares. In the bonus description, there was written "live dealer games, table games, Netent" so I thought that at least I could use it on table games. However, when I tried to open any of them, I got a message that only real money bets can be used for them. That's when I reached out to live support. The agent was very kind and told me that I could use the bonus cash for any slot games. I was actually very satisfied both with the answer and the support.

So since my balance was so low, I went to play the Great Wild Elk slot, as it has only 10 cent minimum bets. I had lots of features and the biggest win was 40x my bet, yet I never got over 14€ balance and it only went up and down, but no sight of a significantly good win. Then with around 12€ left I went to played Cash Stampede as it's one of my favorite Nextgen Gaming slots. I had many features, my balance was going up and down all the time, but I had a few decent wins of 40x bet and one win of almost 100x bet. I contacted the support once again to see how I'm doing with the wagering and I was given an answer that I've wagered almost 100€. Then slowly the game went into a dry mode and eventually I lost the remaining balance.

For now I have good experience at OrientXpress casino and I would play there again. I will consider their first deposit bonus as it has decent wagering requirements and the game selection was pleasing. I do hope that they will add some more games.

OrientXpress Casino offer video slots powered by NetEnt, NextGen Gaming, Thunderkick, GameArt, 1x2Gaming, Amaya, Lightning Box software providers. There are also some software providers, but I don't know them so much because most of the time i play Microgaming or NetEnt games. I found this casino here at AskGamblers page and I saw that you can claim 10€ free bonus with bonus code ASK10. For first deposit you get 300% match bonus which is really good and I didn't expect so big bonus for casino which offer Microgaming or NetEnt video slots.

After I created account I used bonus code ASK10 and I got 10€ free in my account. I opened some NetEnt games but my balance was still at zero even if I got 10€ bonus into account. Weird. I was trying to open Microgaming – the same. I tried to open several video slots from different providers and it did not worked. Later I found out that I could play only GS games there. So I opened one game and I lose this bonus in a few spins. I was worried – what if I make deposit to claim this 300% welcome bonus and i could not play my favorite games from NetEnt, Microgaming….

Well later my decision was to stay away from this bonus. I think this bonus will be active only for games at one software provider – like GS or something like that; and I do not like their games at all. On other side it was good to claim no deposit bonus first before I made any deposit here. I don't think I will play here again, my experience was not so good with 10€ free money… you can play games from only one software provider even if they offer many more than just one..I will rate this casino with 5 out of 10 stars.

OrientXpress Casino

hace 8 años

Hi ZEROOO,

Thank you for reviewing Orientxpress. You are right that the bonuses are not playable on all the games, this is something we're currently working on and we hope that soon we will be able to offer a larger selection of games that can be played with bonus money. We would like to clarify though that currently the bonuses aren't just valid for GS games, but also for Amaya and NextGen Gaming. We believe that their game collections are very attractive, so if you enjoy their games, you might want to take another look at the bonus. Otherwise you can of course always opt out of bonuses by contacting our customer support via e-mail or live chat.

Kind regards,

The Orientxpress Customer Support Team

First experience at this newly added casino.

Just registered there after I see the promo here with high score, first thing was to ask support to remove bonus, I hate play with bonus, support was very friendly, and remove the bonus on the spot, so I made my first deposit, I deposit 145 euros, and after going back and forward in several slots, manage to cash out 4800€ so far good, lets see how log will it take.

Need a few improvements, they announce netent but are no where to bee seen, withdrawal times needs a review 5 days to process more 1 day for e wallets, and 5 or 10 days more for Cards and Wire, that definitely needs some attention.