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Omni Slots Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 41 reviews
6.4/10
41 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints

AskGamblers Quick Overview

Editor’s View

Omni Slots Casino brings you thousands of different casino games you can play from the comfort of your home. With a wide range of payment methods, it’s easy to make a deposit and start playing. The website is well-organised, making it easy to access everything you need.

What we like
  • Excellent live chat support
  • Wide range of payment methods
  • Various offer of casino games
What we don’t like
  • Lower withdrawal limits for e-wallets
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Omni Slots Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.omnislots.com
Established
2015
Licences
Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

General Information About Omni Slots Casino

In our real casino reviews, we’re analysing each online casino in great detail, giving you all the accurate information you can use before you sign up. We’ve carefully inspected Omni Slots Casino, testing out different aspects of the website.

The first thing you should know is that the casino is licensed and regulated by Malta Gaming Authority. It’s one of the best casino websites with this licence, having the CasinoRank of 7.9.

StallCation

Complaints

Read the complaints other players have left for Omni Slots Casino. Learn more about complaints.

Show all complaints
Omni Slots Casino - Payout cancelled because of "strategic betting"
Dear AskGambler team,

I opened an account with OmniSlots last week because of good reviews and deposited a total of 2750 EUROS, ranging from 100-500 Euros each time. From 2 of these deposits, which were 500 Euros each, I managed to win a bit and made 3 different withdrawals of 1000, 1500 and 1000 euros. The first 2 deposits coming from the first 500 Euros deposit were given an OK status (also the site had a problem with my viewing my withdrawal history right from the beginning which they never resolved, so I had to ask the support to check if my withdrawals were ok). However after my third withdrawal I received an email stating that you will cancel my withdrawals and only deposit the last 500 deposit because of “strategic betting”. I asked them to explain how my betting was strategic as I play normal blackjack with high and low bets at random and it is all luck and if they had a problem with my way of betting they could have said so when I was losing 2750 Euros and not only when I managed to get lucky and win. However, they just repeated themselves and did not show any prove of that. I feel extremely discriminated as a new gambler. I have played the same way, mostly computerized blackjack across other gambling sites with no problems and I never managed to win as a net as it is not a winning strategy, just normal highering and lowering bets because of getting bored. I feel their claim is against fair play by confiscating my winnings and not reimbursing me for my losses and making the odds hugely on their favor more than what is expected from gambling sites. I like this matter to paid a closer attention too and I am extremely upset and displeased with how they treated me.
staus Unresolved
€3500
Omni Slots Casino - Stalling payment for 4 months
I registered on Omni slots casino on 21st of September. I made deposit of 200 euros using my Neteller account. I ended up winning 9200 euros and wanted to continue playing, I asked casino support if I can place higher bets, to which it replied that I have to make withdrawal first and then re-deposit. I agreed and in order to withdraw I was first asked to submit documents such as ID and proof of address as well screenshot of my Neteller account and selfie of myself holding my ID which I did submit. I received an e-mail that my account was successfully verified and that I can withdraw my funds to Skrill in 1 business day. However, I deposited from my Neteller account and wanted to withdraw to Neteller as well. I had no other choice but to present my Skrill account to casino and casino stated that I could not withdraw to my Skrill account I could only withdraw using bank transfer. I presented 2 bank accounts to casino as well as the bank statements and casino requested that I send them the bank statement from the bank account from which I was funding my Neteller wallet. I sent this bank statement to the casino and I was requested a video call using Skype. I successfully passed the video call verification on 18th of December and I haven`t been receiving any replies until 7th of January. After that, I was asked to present a bank statement that I already presented and I once again sent the bank statement with the bank stamp. Then I was asked to present Notarized documents on 10th January and while I was preparing them, after 4 days, my account was blocked and my winnings were confiscated. I prepared all of the documents and sent them on 19th without knowing my account was already blocked by that time. In the end, first of all casino asked me to withdraw my funds, then successfully verified my account, then did not allow me to withdraw to my deposit method and started asking me for additional verifications which it have been doing for 4 months, and after for 4 month it was still asking me for some verifications and blocked my account after I did not send them the documents in 4 days and sent in 9 days instead. According to terms in conditions, there are no time frames for the documents submissions, especially since when the manager of the casino can go missing for 2 weeks and not reply to my messages. Dear Ask Gamblers team, please help me with the resolution of this issue.
staus Resolved
€9200
Omni Slots Casino - Refused to pay my €7,075 winnings due to software error which occurred AFTER my winning session
My winnings of €7075 on 16/07/2018 got voided because of the wazdan error (which happened a day later) on 17/07/2018. Let me explain this step by step.

Wazdan error: apparently wazdan forced an update on their slot machines without noticing Omni Slots which resulted in bets not deducting from players accounts.

My complaint: Bets were deducting from my account balance just fine. I would of course have noticed if this wasn't the case. To ensure this even more: I had about €700 left in my account when i won the big amount of exactly €8000, leaving me with €8700 balance in my account. I continued my bets and lost around €1675, which left me with an account balance of €7075. I cashed out 100% of my balance which later got cancelled. Also, the wazdan error happened at 17/07/2018 (as stated in the email) and my cash out and plays happened at 16/07/2018.

What happened: After 1.5 month of emailing the support daily (who were really nice to me, this was not an issue), i got a full refund of the deposits i made on 17/07/2018 and got partially refunded the deposits i made on 16/07/2018 (total deposit that day: €2848. refund: €1680).

What do i want: I would be totally satisfied if i could get the winnings i won legit of €7075 back minus the refunds. If my calculations are correct this will leave me with €3740.

I really hope we can work this out.

Kind regards,
Chaim
staus Unresolved
€3740

Complaint Statistics

Resolved 11
Avg. Amount $ 2,991
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
6.4/10 41 reviews

Top reviews from our players

A lot of things I like,
A lot of games, and not only 2-3 games/provider it's a lot of games /provider.

24/7 live chat support thats friendly and helpful.

Verification process is so easy and fast mail your id and proof address no bs, that u need to send credit card info etc. And take about 10hours for me to get verified.

Their bonus system is a no sticky bonus. If u win up before u hit the bonus balance u can cancel the bonus and withdraw ur winnings!

Mobile friendly as well!

Not much to dislike I really enjoyed this site.

I don't often like curacao licensed casinos often chose to play Malta casinos but this casino is a new favorite of mine since the fast support and the big range of funny games.

Thank you COCOJHN, its good to hear that we are going into the right direction. Keep on Spinning !

user avatar

I have had nothing but a pleasant experience here.I was so sceptical of online gambling but it is possible to win here and they pay out.I'm really happy with the service I receive.

I verified my identity before I started playing and since I've withdrawn twice.$700 and then $1000 both of which showed up in my bank in 3 business days Max.It's honestly so impressive.I expected to get the run around and be paid 3 weeks later like you hear from other casinos but nah, these guys are great.

The customer service is great too.They reply so efficiently on the live chat I just assumed it was a robot at first..But that's a damn good robot if so!I've asked all kinds of things and had help that I cannot fault.They must have a ton of staff or something,I don't know but I'm really impressed!They're polite and to the point. It's very impersonal too,the replies for certain questions are the same from all chat attendees,which I actually really like.I never feel judged when I ask for a bonus or the like.

I have no affiliation to the casino it's actually just that good it deserves this review.Hand on heart.

I wish there was more games accessible in Australia!

Hi CatUser, We are happy that you like our casino ! Just like you we would like to offer more games to our Australian players and therefore our team is constantly adding more games for you. As we speak we are integrating a new provider which will be online any day now, Keep on Spinning ! Christa

user avatar

In general decent I guess, some nice games and such. No bonuses which I like since bonuses are the worst thing ever.

As previous reviewer mentioned, No responsible gaming tools, which I think is one of the first things any serious casino should implement before they even open.

Hi VERITAS79, We want to be a serious casino so you can expect these RG tools asap. Like I mentioned in my previous mail we made a plan during our training by Gambling Integrity and are as we speak creating these upgrades for our players. thank you for reviewing us. Kind regards, Christa

user avatar
Inactive user
1/10

Looked like a nice casino until i ran into an issue, please look below.

No responsible gaming tools, and when I asked support to put up a deposit limit they said there was none and proceeded to goad me (quite rudely) with "aren't you in control of your finances?". When I pointed out this was very unusual for a casino and that most have them in place to stop excessive gambling he said "yet we do not have these in place" like it was no big deal. Dodgy and exploitative practice and they won't see a dollar from me.

Hi Avernite, I just read your chat with our chat host and I agree with you, it was not how we want that our staff answers to our players. What David should have told you is that we are working on this responsible gaming tool and that we are almost finished with it. Our complete staff is trained by gambling Integrity and together with them we created a plan to integrate this tool into our sites. In this case there was given not enough explanation and indeed you could interpreted that as rude. Herefore I aplologise and we will have an internal discussion about this case. Kind regards, Christ

user avatar

Nice and trustworthy casino, good selection of slots including netent; I deposited only 30eur and was lucky to cash out at 2000eur. Account verification took only 7hrs and payment was in my bank account after 1 working day. Friendly and reliable customer service which kept up to their promises. So definately will gamble again in this casino :)

Minor thing but a confirmation of payment would be nice

Hi DILUKA123, Glad to hear you like our casino :-) We work hard to speed up all processes in the company in order to make the whole experience for the players as pleasant as possible. I will check what happend with your payoutmail because I understand that this caused some annoyance. All the best, Christa

user avatar

Not much at all after the negative experience i have had.

I made a withdrawal from this casino and used bank transfer for my withdrawal method.After waiting 5 days and asking on a number of times why this is taking longer then expected they finally told me that my withdrawal bounced. This was also after they assured me that it would be in my bank by the end of the week. They requested that I complete my withdrawal details again, I did this and the process started all over again. I requested a copy of my original details I submitted to see where I had gone wrong causing my withdrawal to bounce. After requesting this several times I still never received the information.

Funny enough the next time I proceeded to log in it declined me. I went to live chat and the host told me that my account had been closed due to me asking about my withdrawal so many time on live chat.I think anyone in my shoes would of been doing the same thing. He then proceeded to tell me to back off and if I contact them again before Friday ( 5 days time) they will completely block me from all communication.

I ended up receiving part of my withdrawal and have sent 3 emails to the manager and they continue to ignore me. But wait for it, Omni slots started sending me their weekly promotions again!!!!

In general, a pleasant casino with variety games, nice design etc., but nothing special at all.

At first I have problem with my first deposit I made via bitcoin, but then I received a letter informing me that my problem was solved, so thanks to the technical support of Omnislots. Then I totally lost it (but it's not problem, it's casino, come on, ordinary situation here), but when next week I receive mail with slot of the week promo (u receive free spins if you made a deposit last week) and tried to use it I failed. I checked the cashier and realized that deposit story was empty. I turned to live chat but instead of helping with the problem, I received only assurances that everything there is displayed correctly and I don't have any deposits. So one more time my regards to technical support and wishes for further improving skills live chat support.

Hi, Thanks a lot for your review. Can you send me your username by email to [email protected] and I will look into the 'slot of the week' issue in relation with your deposit. Thanks in advance Christa Casino Manager Omni Slots

user avatar

It's one of the best online casinos, really good selection of games very nice support (i had some issues and they helped me very quickly) , payouts are pretty fast. if you have all your documents right =)
All in all amazing casino, hope you guys enjoy it too =))

Nothing at all, everything is really good. But i need to write something here =)

A lot of games, fast website, fast verification. This is my number one from now .

Nothing yet, but maybe the play screen could be bigger. Credits area is a bit little.

The slots are fun and enjoyable to play with awide variety of games

Minimal bonus cash or free spins given away. I like a casino with high bonuses available.

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