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Nucleonbet Casino

Item: Nucleonbet Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 137 reviews

8.4/10

137 reviews

Complaint Response 27 complaints

2 days avg. 27 complaints

AskGamblers Quick Overview

Editor’s View

Nucleonbet Casino is an easy-to-navigate online casino that allows players to access any page, whether they want to explore new games or contact chat support. The casino offers many payment options and charges no fees.

Irena D.

What we like

No payment fees
Home to industry-leading names
Live chat is available

What we don’t like

Slow withdrawals
Limited live chat hours 09:00 - 01:00 CET

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Nucleonbet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://nucleonbet.com/

Established

2022

Licences

Malta Gaming Authority

Company

L.C.S. Limited

Affiliate Program

C24 Partners

Languages

English, Finnish, German, Norwegian, Portuguese

Casino Type

Instant Play, Live Casino, Mobile, Sports

General Information about Nucleonbet Casino

Nucleonbet Casino is an online casino home to industry-leading gaming providers, offering a plethora of games. The site is fully licensed and regulated by the Malta Gaming Authority and takes all the security measures, including SSL encryption, to protect you online at all times.

The site is available in multiple languages and can be played through most web and mobile platforms.

The site has received several other affiliate approvals as well as our online casino review, which we’ll go into below. More information can be found at the foot of their homepage.

The casino has also been at AskGamblers for some time now, and it’s highly rated among our players. You can read more than 100 Nucleonbet player reviews. You can also write your own or join us in the forum and discuss it there.

Deposit Methods

Visa, MasterCard, JCB, Discover, Paysafecard, Sofort, Skrill, Neteller, Rapid Transfer, Neosurf, Bank Wire Transfer, MuchBetter, Volt, Trustly, Brite, Payz, Jeton, MiFinity, CashtoCode, Flexepin, Pix, AstroPay Card

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Payz, MasterCard, Neteller, Skrill, Visa, Paysafe Card, Sepa, Rapid Transfer, Trustly, Brite, Jeton, MuchBetter, MiFinity, AstroPay Card

Withdrawal Fees

Withdrawal Limit

EUR 1,000 per day, EUR 7,000 per month

Currencies

Euros, US dollars, Canadian dollars, New Zealand dollars, Brazilian reals

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Nucleonbet Casino

The casino supports various payment methods so you can easily deposit and withdraw. When you open the cashier, you’ll see which options are available as they are country-specific.

The minimum deposit is €10. However, to claim the welcome bonuses, the minimum deposit is €20. The minimum withdrawal depends on which payment method you choose. However, it varies from €25 to €100 in most cases. The great news is that you can deposit and withdraw freely, as there are no fees.

The casino processes withdrawals in up to 72 hours, but this does not include the verification process, which could be longer. Once your withdrawal is processed, the time it takes to arrive in your account depends on the payment processor.

Game Providers

AGS, Ainsworth Gaming Technology, Amatic Industries, BGaming, Bally, Bally Wulff, Barcrest Games, Betdigital, Betsoft, Big Time Gaming, Blueprint Gaming, Core Gaming, Crazy Tooth Studio, Evolution Gaming, Eyecon, Ezugi, Foxium, Games Global, Gamevy, Gamomat, Genesis Gaming, Givme Games, Golden Rock Studios, Habanero, Hacksaw Gaming, High5Games, Kalamba Games, Lightning Box, MGA, NetEnt, NextGen Gaming, Nolimit City, Oryx Gaming, PariPlay, Playson, Pragmatic Play, Rabcat, Realistic Games, Red Tiger Gaming, ReelPlay, Revolver Gaming, Shuffle Master, Slingo, Stakelogic, Tom Horn Gaming, WMS, Wazdan, Play'n GO, 1x2Games, Atomic Slot Lab, BetGames, BF Games, Endorphina, Slammer Studios, Elk Studios, Fantasma Games, Gaming Corps, Golden Hero Games, Inspired, Just For The Win, Kiron Interactive, Iron Dog Studios, Leap, Live 5 Gaming, Nyx Interactive, Northern Lights Gaming, Red7 Slots, Red Rake Gaming, Skillzzgaming, Yggdrasil Gaming, Indigo Magic

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games at Nucleonbet Casino

The casino is home to a collection of online slot games, and the games lobby is player-friendly, so games should be easy to locate. Since there are so many options, you can take advantage of some filtering options, including sorting games by provider. You can also sort games by theme, which is a handy feature if you like a specific slot. There is also a search engine, so you can find it within seconds if you know what they want. Don’t forget to check out the best online slot reviews before you play.

There are also table games to choose from so you can put your skills to the test. There are games of Blackjack, Roulette, Baccarat, and more. Game rules and betting limits will vary depending on the provider.

In the live casino, there are more games. This time they’re from the likes of Evolution Gaming and Pragmatic Play Live. These games are hosted around the clock so players from around the world can enjoy them at the same time.

The games are hosted by human croupiers and aren’t just computerised like the tables we mentioned earlier.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Nucleonbet Casinos Commitment to Responsible Gambling

The casino commits to minimising the harmful impact gambling can cause, so they have a responsible gambling policy.

You can access some tools when registering an account, which we have listed above. You can use these tools to help yourself maintain control over your spending.

If you’re unsure whether or not you have gambling-related issues, you can visit the responsible gambling tab at the foot of the casino for more information. They have listed five symptoms which means you could display signs of addiction. If you are, you can use the tools we just mentioned. You can take a cooling-off period or self-exclude.

If you need further help, even after using the tools, the casino has listed external support groups and contact information.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Nucleonbet Casino

If you need help or assistance with anything, you can speak with the casino customer service team. One of the quickest ways to get help is by launching their live chat feature, which is open daily from 09:00 - 01:00 CET.

Initially, a chatbot will try to help you. It can assist with some of the most common questions. If your questions or concerns are more complex, you can transfer to a live chat agent anytime.

If you need further assistance, or when live chat is unavailable, you can email the casino 24/7. The casino supports English, German, Spanish, Norwegian and Finnish.

Alternatively, you can visit the FAQ page, which covers various topics, including bonuses, deposits, withdrawals and more.

Suggest an edit

Complaints

Read the complaints other players have left for Nucleonbet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Nucleonbet Casino - Withdrawals are Disabled for Last 6 Months

Hi, my account at Nucleonbet has had the withdrawals disabled for the last 6 months. Nucleonbet has stated that they are doing a security review of my account. I have emailed them numerous times, asking them to enable my withdrawals so that I can withdraw my remaining funds but no progress is ever made. They keep stating the same excuse that they doing a security review. What kind of review takes this long? The amount of time they are taking is ridiculous and unacceptable. Perhaps they have no intention of paying my funds and Nucleonbet is nothing more than a scam? Can you help me get my funds?

Unresolved

$2300

Nucleonbet Casino - Account suspended and investigation takes too long

Hi there. On 20.06 I made a deposit of 100 euro with 100% deposit bonus. Successfully cleared bonus and was ready to withdraw. Uploaded all documents for verification. On 23.06 my account was suspended. I have contacted support and received "security department don't share the data and they cant tell me what is the reason. I need to wait till situation is investigated. Since then I contacted them 1 more time and received same answer. Its already 1 month i wait and see no changes. Any help appreciated!

Unresolved

€1502

Nucleonbet Casino - Verification delay more than a month

Hello all,

I would like to complain on Nucleonbet Casino for the delay of verification. Over a month ago I made a deposit with a credit card. My balance is €260.17 and I can't withdraw it because of delaying of the verification process. On 20/6/2023 I uploaded my ID card (front and back) and proof of address. The documents was verified. After it I sent 9 documents for the proof of payment method. And eventually after 2 weeks my payment method was verified. But Nucleonbet asked me for a new proof of addres and I sent them 4 various proof of address. 3 of them was declined. And I have no answer for the last document. I am waiting for an answer 9 days. The whole verification process has already taken more than a month. I'm sure the casino doesn't want to pay out the winnings. More than 5 times I wrote to support and received a response:

"Dear Majid

Thank you for your email.

Rest assured that we are doing the best we can in order to assist you with your request the soonest as possible.

As soon as there is an update you will be notified.
Bitte zögern Sie nicht, uns zu kontaktieren, falls Sie weitere Hilfe benötigen. Wir wünschen Ihnen einen schönen Tag.

Mit freundlichen Grüßen,
"

Unresolved

€260.17

Nucleonbet Casino - 375 euros withdrawal stalling

Hello I want to submit complaint with this casino because they keep stalling my withdrawal request of 375€ for like 3 weeks now. First they were asking day by day for different documents and after i provided then every one of the documents nothing happens and last respond to my questions was:

Dear Marek

We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email.

As you can see they delaying withdrawal on purpose because I played on some different casino and withdrawal time were not in weeks even months.

Resolved

€375

Nucleonbet Casino - Withholding the payment since June 23rd

Hi there.

I hope you are well.

Nucleon have been withholding a withdrawal since the 23rd June.

The account has been fully, extensively, verified. I have had multiple withdrawals before.

When I've asked why, they have only said:

"We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the evaluation of your withdrawal is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email."

I have followed this up and made a formal complaint.

All they have said is:

"We would like to inform you that even though usually similar cases take up to 2 working days, you might experience some delays due to increased workflow at the current point.

Rest assured that we are doing the best we can in order to assist you with your request the soonest as possible."

This was 4 days ago. I have not heard anything since.

The withdrawal is for €1000. I also have another €580 waiting in the account for the initial withdrawal to be processed (There is a maximum limit of €1000 per withdrawal), making an overall total of €1580 outstanding.

Any help you could give would be much appreciated.

Resolved

€1580

Nucleonbet Casino - Delayed payment even after multiple lengthy KYCs

I've been playing at this casino regularly for several month and have been very much enjoy playing here. In February, I wanted to make my first withdrawal. After a very lengthy KYC, my withdrawal was still delayed for several weeks with no real explanation. I thought it was strange but it finally arrived, so I thought this casino could be trust, I've been depositing more and continued to play throughout Spring.

In the beginning of May, I tried another small withdrawal. Even though I'd already been through a comprehensive KYC, I was asked for more documents. No problem, I sent more documents. They always take a very long time to reply. My latest document was comfirmed verified 30th of May, but I still haven't received any updates on my ongoing withdrawal.

Not only that, but the withdrawal is gone from my wallet, where it's not even longer possible to cancel it, even though it's still listed as "pending" in history.

Unresolved

€500

Nucleonbet Casino - Nucleonbet does not pay for days

I used nucleonbet casino as I received a message that I can get a 100% bonus up tp 100.- for sports betting.
I was able to make my bets on time, fulfilled the bonus and according to their T&C and have 534.- balance in the end.
On 18.4. I received an e-mail that my account is verified (even though I already had sent my verification documents before, but there an additional code was sent to my mobile phone to verify that).
My withdrawal was cancelled after that as new documents were asked for:

- A digital photo of you holding your proof of ID document in your hands, close to your face for verification purposes

- An official document issued from your mobile provider, stating your full name and mobile number used upon registration.

- As part of our commitment to providing a secure and trustworthy platform for our players, we kindly ask that you provide us with a selfie holding a paper that mentions:

Your Full Name
Your Date of Birth
Our Casino

After delivering each of those documents (the last one was asked for on 1.5.) I made a withdrawal, all of them were cancelled by the casino.
After accepting that selfie verification (all my documents were accepted) I tried to withdraw again but now that was not possible anymore due to a "system error". I asked them to be able to withdraw by a different method (bank transfer) and they asked me to try different things (different browser, different device...) but nothing worked.

Finally I was asked to send other documents to be reviewed (bank account) which were also accepted. Then bank account was visible for me as withdraw method. So I made a withdrawal. As there was no feedback within 48 hours (that's the time they say they need to process withdrawals) I again contacted the support. They told me due to high workload the process will be delayed.
Today (other 72 hours later) my balance was again back on my account and the withdrawal was cancelled. I was not even told that they (already yesterday) cancelled my withdrawal.....

I can deliver the e-Mail correspondence as well as some screenshots, also from that system error.

Thanks for your help, Michael

Unresolved

Nucleonbet Casino - Prolonged payment refusal

I've been trying to withdraw money from this casino since March 28th, 2023.

I have done all of my verification (proof of address, bank slip, credit card authentification, Photo ID) and every time I make a new request it gets canceled. Sometimes my request will be pending for 10-14 days before any updates. Once the request finally gets processed they cancel it saying that they need further proof of identity (selfie with a passport; selfie with my name, date, and name of the casino written on a piece of paper) which I've also provided.

Other times my requests get canceled without any notification or reasons as to why it's been rejected. After more than 6 weeks of dealing with this issue it's time for me to make a claim to MADRE because I'm starting to fear that this casino is a fraud and dealing with them directly will not allow me to get my money.

Resolved

$3123

Nucleonbet Casino - Withdraw issues problems

I deposited thru visa payment. I am verified and I can't withdraw tru my visa, so I deposited thru Mifinity.

I sent the document but they didn't accept I don't know why because they are the same documents I sent to this casino from Mifinity I send them to all casinos and never had a problem only on this platform, because it doesn't show all info on one window on Mifinity app on my laptop and on my mobile,

I took 3 screenshots plus they have a window where it says I'm verified plus I had a deposit on their site from Mifinity.

Pls send my money...tnx

Rejected

Nucleonbet Casino - Casino won't verify and won't pay out

I sent to Nucleonbet a lot of documents and they got approved.

They got every document they asked for and I still didn't get my withdrawal of 716 Euro.

I am trying for a month but nothing helps. I did send a selfie with my ID, a selfie with my passport, selfie with my driving license.

Please help me.

Nucleonbet doesn't react to my emails and ignores all my documents

Unresolved

€716

Complaint Statistics

Resolved 19

Avg. Amount $ 1,095

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.4/10 ● 137 reviews

Top reviews from our players

easymoney322

2 years ago

9/10

I like the layout and the available sportmarkets are also awesome. You can bet eSport and MMA in Germany which you cannot on other bookies. Also the payment methods are really cool

borabora1

2 years ago

9/10

I like the variety of offers and the casino has a good interface with a myriad of slots. Have deposited, but not requested yet a payout. I also like the fact that the casino has a Maltese licence.

Customer support is not always prompt. They need to change somewhat or improve their customer support service. I don't have any other cons. (Maybe they will need to introduce some crypto options for deposits).

Summsumm1

2 years ago

9/10

One of my favorite online casinos. Nice design and really easy to use on pc or mobile. They have all the great slots like juicy fruits, dog house, reactoonz etc

I would love it if they gave more freespins or free bets now and then. Also, it would be cool to have an animated logo to make the design even better.

freespire

2 years ago

10/10

The Nucleonbet site is very easy to navigate and there is a good range of casino games and sports markets. I signed up to the site and was given a free bet. The customer service was very efficient and everything ran smoothly. I am looking forward to exploring the site more.

Belle333

2 years ago

9/10

Incredibly good site that suits the seasoned casino player as well as the beginner, with its many different categories and regular updates. Very nice support who are easy going. Have really found a site that suits me perfectly

AlexBuchal1212

2 years ago

9/10

Nice casino with a big amount of good games and many different sports to bet; Very easy and good looking website;
there is a high level of security and good customer service

Bonus offers without a deposit are extremely rarely or almost never offered here. There good be more bonus offers for the players and the wagering is a bit high

jurremannen

2 years ago

9/10

For sure great casino and you have good offers and freespins when making deposits. Sports betting is also very good and the odds are good and freebets sometimes.

Yan056

2 years ago

10/10

The casino is very clean and good! I like it a lot, many games you can play and there is something for you all! The logo is very nice and the casino site is very professional.

I would love if they give more freespins and that, it would be so much more love to play on it!
I don't know why they not giving that, but casino should be giving more of that

DanDan27

2 years ago

10/10

Top Casino - Fast withdraws and a very good bonus program. Very good Casino. Good sportsbook with many games. If you love sports gambling like, you will love it.

Miguel2003

2 years ago

10/10

I like this site very much, it is very clear and looks very appealing. I have only had positive experiences so far. They also have a lot of selection and serve almost everything you want.
The offers are very good, so you get a lot for your money .It is many sites ahead it is very modern and has the latest techniques.
The customer support is very good and responds very quickly I have never had such a secure feeling when playing Nucleonbet is the best site for these players.