NucleonBet Casino

Hallo.

Ich habe vor ca.3,5 Monaten eine Einzahlung von 3x50€getätigt und einen Bonus in Anspruch genommen. Der Wert wurde wie in den AGB vorgeschrieben mehrfachumgesetzt.Ich hatte am Ende 300€plus und wollte diese Auszahlen lassen. Erst sollten ganz normale Dokumente hochgeladen werden zum Verifizieren.Mein Konto wurde verifiziert alles kein Problem. Dann kam es zum Auszahlen und seit 2,5 monaten bekomme ich mein Geld nicht.

Es werden immer neue Dokumente eingefordert immer wieder wird meine Auszahlung grundlos storniert.Seit 3 wochen ist meine Auszahlungsmöglichkeit SEPA Grundlos gesperrt und es heist es müsste nochmal überprüft werden obwohl das schon vor 3 Monaten passiert ist. Ich werde langsam sauer und verrückt wie man so betrügen kann. Ich will einfach nur mein Geld Ich warte ein viertel Jahr für 300€.das ist lächerlich,, dieses Casino ist kriminell.

Verzögerung der auszahlung vom 5000 Euro. Betrag muss gesplittet werden da nur 1000 pro Tag auszahlbar ist. Gab nie Probleme. Jetzt warte ich seit 6.5 auf den Teil von den 5000 mir reichts. Bin voll verifiziert was soll das? Bitte um Kontaktaufnahme mit Nucleon. Live chat ist nicht im stande zu antworten zu dem Problem, einfach schlecht diese Seite.

Hi there. On 20.06 I made a deposit of 100 euro with 100% deposit bonus. Successfully cleared bonus and was ready to withdraw. Uploaded all documents for verification. On 23.06 my account was suspended. I have contacted support and received "security department don't share the data and they cant tell me what is the reason. I need to wait till situation is investigated. Since then I contacted them 1 more time and received same answer. Its already 1 month i wait and see no changes. Any help appreciated!

Hello I want to submit complaint with this casino because they keep stalling my withdrawal request of 375€ for like 3 weeks now. First they were asking day by day for different documents and after i provided then every one of the documents nothing happens and last respond to my questions was:

Dear Marek

We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email.

As you can see they delaying withdrawal on purpose because I played on some different casino and withdrawal time were not in weeks even months.

Hi there.

I hope you are well.

Nucleon have been withholding a withdrawal since the 23rd June.

The account has been fully, extensively, verified. I have had multiple withdrawals before.

When I've asked why, they have only said:

"We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the evaluation of your withdrawal is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email."

I have followed this up and made a formal complaint.

All they have said is:

"We would like to inform you that even though usually similar cases take up to 2 working days, you might experience some delays due to increased workflow at the current point.

Rest assured that we are doing the best we can in order to assist you with your request the soonest as possible."

This was 4 days ago. I have not heard anything since.

The withdrawal is for €1000. I also have another €580 waiting in the account for the initial withdrawal to be processed (There is a maximum limit of €1000 per withdrawal), making an overall total of €1580 outstanding.

Any help you could give would be much appreciated.

I've been trying to withdraw money from this casino since March 28th, 2023.

I have done all of my verification (proof of address, bank slip, credit card authentification, Photo ID) and every time I make a new request it gets canceled. Sometimes my request will be pending for 10-14 days before any updates. Once the request finally gets processed they cancel it saying that they need further proof of identity (selfie with a passport; selfie with my name, date, and name of the casino written on a piece of paper) which I've also provided.

Other times my requests get canceled without any notification or reasons as to why it's been rejected. After more than 6 weeks of dealing with this issue it's time for me to make a claim to MADRE because I'm starting to fear that this casino is a fraud and dealing with them directly will not allow me to get my money.