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NetBet Casino

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 93 reviews
5.6/10
93 reviews
Complaint Response 209 complaints
2 days avg. 209 complaints

AskGamblers Quick Overview

Editor’s View

We love the feel of NetBet Casino. It’s very easy to scroll through different games and find everything you need, from registration to customer service. The user-friendly website makes the overall experience quite enjoyable.

What we like
  • Multiple gambling licences
  • Diverse offer of casino games
  • Different responsible gambling tools available
What we don’t like
  • Live chat open from 08:00 to 22:00 GMT
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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NetBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casino.netbet.com
Established
2001
Licences
Alderney Gambling Control Commission, Malta Gaming Authority, UK Gambling Commission, Romanian National Gambling Office
Affiliate Program
Languages
English, German, Japanese, Spanish, French, Greek, Romanian, Portuguese
Casino Type
Instant Play, Sports, Live Casino, Mobile

General Information About NetBet Casino

To choose a reliable casino, you need to consider several factors, one of which is licensing. NetBet Casino is owned and operated by NetBet Enterprises Limited and licensed by the Malta Gaming Authority.

The casino also features licences from the Alderney Gambling Control Commission, the UK Gambling Commission and the Romanian National Gambling Office.

If you prefer mobile casinos, you can easily access NetBet Casino, as its website is fully optimised for smartphones.

We’ve just scratched the surface of NetBet Casino, so read our online casino review and learn all about this operator.

StallCation

Complaints

Read the complaints other players have left for NetBet Casino. Learn more about complaints.

Show all complaints
NetBet Casino - Refuse to pay 1441 eur

Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already. 

After that, I sent my driver's license, bill, and card photo, and all these documents were approved (you can find confirmation in the chat history attached). After all, my account was temporarily blocked for gambling addiction and "relaying on funds" or "financial unstability". As proof of financial stability, I sent my card statement showing the balance, but the account still does not reopen. 

So in total, my account is temporarily blocked with my initial deposit and winnings. Netbet has two options to send me funds via card or Skrill. 

I humbly ask you to assist in this matter, because netbet doesn't do anything.

In attachments, I provide 2 chat history, as well a letter from 3th May regarding my Skrill e-wallet, withdrawal, and deposit confirmation in Finnish language (sorry for that but I am from Finland).

staus Rejected
€1441
NetBet Casino - Account with a balance of 30k dollars closed for 30 days
First I want to apologize if in my writing I do not use the correct terms, my language is Spanish and I rely on a translator

Hello Askgamblers team, I request your help to intervene with the casino https: //casino.netbet.com.mx/

I have completed all the verification processes including the call for the interview by phone, however my account remains closed in which I have approximately 30k dollars

[08-SEP-21] *

On Wednesday, September 8, I registered at the casino
https://casino.netbet.com.mx/
*(ATTACHED IMAGE NUMBER 1)*

I sent my documents to verify the account after having registered, I sent my INE (official identification in my country), photograph on both sides in high quality, proof of address and a couple of captures within the My bank app where you can see the card With which I usually deposit (it is a digital card) and an account statement of the same card, immediately afterwards I went to the cashier area and made a first deposit for the amount of $ 17,824.00MXN approximately $ 870 USD, * (ATTACHED IMAGE NUMBER 2) * I had the misfortune to lose so I made a second deposit this time in the amount of $ 20,000.00MXN approximately $ 978 USD * (ATTACHED IMAGE NUMBER 3) *

After the second deposit I went back to the document loading area and this time I sent screenshots of the charges made on the site.
* (ATTACHED IMAGE NUMBER 4) *

After a good winning streak accumulates a total of $ 700,000.00MXN approximately $ 34,000.00 DOLLARS

I went to the cashier area to request the withdrawal of the funds and the requests were registered correctly
* (ATTACHED IMAGE NUMBER 5, 6, 7) *

* [09-SEP-21] *

The next day when trying to log in to check the status of the requested withdrawals, access was denied, which allowed me to see only the following message: This account has been banned from our website. * (ATTACHED IMAGE NUMBER 8) *

I received an email requesting the documentation for the verification of my account, since I had already uploaded everything required through the documents area.
* (ATTACHED IMAGE NUMBER 9) *

however, I responded to the email by sending everything a second time
* (ATTACHED IMAGE NUMBER 10) *

* [10-SEP-21] *

They requested the documentation for the third time, my official identification had not been accepted because my date of birth does not appear, which is not true, since that information does come in it without taking into account that it is the only official document that is used in my country for banking procedures and other processes that require identity validation. Additionally, they requested a form with additional data that had to be filled out by me.
* (ATTACHED IMAGE NUMBER 11) *

I proceed to send the form and a second identification on this occasion my driver's license

* [11-SEP-21] *
I receive another email requesting a statement from the bank of my choice for the receipt of funds
I immediately send it
* (ATTACHED IMAGE NUMBER 12) *

* [12-SEP-21] * - * [03-OCT-21] *

During this period of time there was an exchange of emails because they gave me an estimated response date and when I arrived I wrote to them requesting information from my process and they postponed the resolution date

* [04-OCT-21] *

I received an email requesting a selfie along with my ID and my phone number for a verification call
* (ATTACHED IMAGE NUMBER 13) *

After sending the required information, I was informed that I was waiting for the call

* [07-OCT-21] *
Report not having received the call and the response was as follows: this is because the telephone verification sector has a technical problem in its tools that makes it impossible to call it at this time.
* (ATTACHED IMAGE NUMBER 14) *

* [08-OCT-21] *
I finally got the verification call and everything was answered correctly

* [09-OCT-21] *
30 days have passed since I opened my account and tried to make a withdrawal
After completing all the verification steps including the phone call, I am not allowed to enter my account or be able to access the 30k dollars that I have in it

Thanks for reading I wish you an excellent weekend
staus Resolved
$32706.68

Complaint Statistics

Resolved 188
Avg. Amount $ 2,894
Avg. Complaint Duration 55 days
Avg. Response Time 2 days

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Player rating
5.6/10 93 reviews

Top reviews from our players

Netbet is a very great online casino.
The registration is simple and quickly done. You can upload your documents in you player account. I was verified in 24 h.
You can find here a lot of variety. There is the casino, you can find here a very big collection of slots, all your favourite games you will find here for sure !
Netbet have a good live casino too.
If you interested in sport betting, you can choose if you want to bet in sport or virtual sport, both of them have a lot of nice promotions and bonuses.
That is not all you also can download an poker client. For your first deposit to poker you can choose a very nice welcome bonus of 30 €.
But you also can decide not to deposit on poker. Netbet poker offers a lot of freeroll tournaments, there are 25€ freeroll tournaments and at 4:00 the first 5€ freeroll tournaments starts. 1 hour later starts the next 5 euro tournament, perfect to earn some extra cash.
When you play poker you earn netpoints and you can climb up to a higher rank in the players club.
In every first weak of the month you can use the promotion "Snap win".
You can find this promotion on the website. Here you have a chance to win some great prices like golden chips. Back to the casino. You can choose a lot of payment and withdraw methods. When you made your first deposit to the casino, then you can request every sunday 10 free spins on your player account -> avaible bonuses. A part of this promotion is to find the slot with the free spins. On the promotion page you can find a picture of the slot but the picture is not complete, its a puzzle if you what slot it is, just open it after you requested the spins and enjoy your sunday with some free spins.
2 casino promotions you can use every day again. With the book of bonus you can request every day a bonus when you wagered 20 € in the slot book of dead. What bonus you get is random i think. The biggest bonus i got on this promotion was 25 € bonus.Sometimes 1€, 2€ or 5€.
You also can get 15 free spins on starburst every day, you just need to wager 10 € on starburst for requesting your free spins.
Every time you play on Netbet, you will recieve netpoints. With this points you can buy tickets for monthly raffles, free spins and cash. If you earned enough netpoints your players club rank will be upgraded and you will get better advantages.
Netbet offers a lot of great other promotions sometimes- For example the last was a treasure map. Every day this promotion was running i got an random casino bonus. Cash, Free spins, deposit bonuses.
You also can play on Vegas. Here you can find a very nice and big game collection too. There is a promotion, when you wagered 10€ on one of the age of gods kingdom rise slots, you can request some free spins for a kingdom rise slot. Start this promotion every day again and enjoy your spins.
The customer support is always very friendly and they will help you if you have any problem or questions.
Every 15 minutes you can join tournaments in the casino, you can win a lot of free spins there.
At all i think Netbet is a online casino what never will be boring i can advise all of you to register there and try it out.

Good range of games but don’t let that entice you into using their website. They are shocking for customer service and do not take responsible gambling seriously.

This casino is by far the worst for customer service. I have raised a complaint with them concerning their loss limit feature being faulty, and still 2 weeks later they are looking into it, which in my opinion is taking way too long.
The casino charges you for withdrawals over £500 which is unfair.
Definitely worth checking other casinos to play on before even considering this one. Wouldn’t even give this casino 1 star. Avoid, avoid, avoid!

Inactive user
1/10

The site is easy to navigate and the customer service respond in about 48h when you email them. There is a good selection of payment method and the maximum 1000,000 withdrawal limit is attractive.

The reason I give one start is withdrawal of winning is very important to me. I will always Verify my account before i deposit, that way I get my winning as quickly as possible. Even doing this, Netbet do not like to pay winners. I requested a withdrawal and then 24h later I receive an email requesting the same ID that i have already verified with then a week earlier, So it is another 48h delay. I just think there are much better option out there where people can Gamble but when it comes to winning the Casino does not drag it feet.

The first withdrawal took longer due to the fact that they were waiting for confirmation of payment from the bank, but the next withdrawals were processed on the second day. I have already won a large sum 3 times. I recommend this casino.

Trustly sometimes does not made instant transfer and you need to wait till next day for money in the casino.
But this is only small negative..........

I was really happy to find out that Netbet is not as bad as some say. The withdrawal process was decent, with slight demands. Their customer support was nice enough to also give me 50 free spins after I have provided my identity documents, from which, I even won 10 quid. Will use from now on as one of my main online casinos

I wish they had a referral program so I could have my friends join and get a bonus or something for it, however, I will still spread the word as this is a nice Casino, with lots of slots and quite a few payment methods available

A variety of markets to choose from and they offer you cash-out if you need it. I spoke on chat with Kathy and Amber, and their Customer Support is way better, customer-oriented than the other UK providers where you get the impression that you speak with a robot or AI.

So far very happy with Netbet to be honest. I found everything I was looking for here and I will surely be using it further as my main online bookie and Casino.

I recently joined this online casino - have made a few deposits and now two withdrawals.
I really enjoy this casino - HUGE selection of games and lots of different promotions and bonuses all the time.
The verification process is painless and quick - as were my withdrawals!! Literally two days from the time I press the cash out button to a credit card.
The pending time was shorter than the 48 hours I expected, so I was wrapped!
My final positive note is the service I have received from the support 'chat' people - friendly, helpful, quick and professional - fantastic to deal with.

If I had one thing to say that was not 100% positive - it is the inability to apply a quick spin option on some games. Not sure why that is, but I haven't experienced it anywhere else.

Good games selection, good Evolution games. Fast withdrawals usually 24h.

I didn't like the bonus plan after my first few deposits, It seems they do not add too much, but platform is fast and site moves awesome, so didn't matter.

First thing, the Askgamblers rating for Netbet is rubbish, I actually rate Netbet as in my top three easily, so don't listen to it, in my opinion!

I've been a long term customer with Netbet. On and off returning to the site. And whenever I do it's always the same. Feels fair, game selection very good, and withdrawal times back to card usually no longer than a day at most. I've finished a session late night recently and by the time I've woken up it's in my account, so thank you Netbet for being so prompt!

The bonus offers, including the tournaments are brilliant! Always something on offer to keep play time lengthy, and at the same time fair to all customers. There is a loyalty system, of which you need a ridiculous amount of points to redeem minuscule bonus or cash credit, however i rarely think of this as the offers and tournaments are so fair, and my success rate has been high with them anyway!

I've seen some bad reviews about the tournaments feeling rigged, and whilst i understand it may feel like that, as some of the same names appear, after a long time of playing them, and winning! My success says the opposite!

I've never had an issue, and if i have my questions have been answered by support.

It's been a while since i left a review here, but i really wanted to make the effort to show my loyalty as a long standing customer, the same as i feel Netbet have been loyal, and always fair to me!

Thank you Netbet!

Username GIVEME88

The only thing I wish, is that there were more slot choices within the current providers, and potentially the addition of the likes of Push Gaming, Merkur, Thunderkick and a couple more my head won't allow me to remember!

Terms are very clear. I did notice the max bet per spin whilst using bonus funds isn't stated, so that'd be helpful to add.

Lots of games from different providers. Site works smoothly and its easy to navigate.
There is finnish support staff nowadays and I have to say one of the best support experience I've had during my 12 years of online gambling. She knew what she was doing and was really friendly! Uploading documents was easy and clear.

When I read this site there is too many complaints about delayed withdrawals and seems like they process them only after player makes complaint. I have pending withdrawal now and hope so I don't have to make a complaint.
Max cashout from bonuses is not good thing, especially from deposit bonuses. I get it that freebies has max cashout but when player deposits for bonus there shouldn't be any limits.

NetBet Casino News

Read all news about NetBet Casino, check for updates and stay tuned for exclusive bonuses.

NetBet Casino Now Hosts Slot Factory Titles
Industry NetBet Casino Now Hosts Slot Factory Titles

NetBet Casino has a long-standing reputation of being among the top operators around, among other things thanks to the variety of game offering. And with the latest content deal signed with Slot Factory,  that variety has grown even bigger.Expanding the OfferingIn a bid to add more value to its ever-growing product offering, NetBet decided to boost the dynamic of its collection with the addition of Slot Factory and its most notable releases like Big 7 Slots, Cherry 7 and Mega Pots o’Gold.NetBet’s PR manager, Claudia Georgevici, said that the studio’s “impressive catalogue of games and strong brand identity makes them the perfect match for NetBet and all our loyal players,” noting that the operator is certain the customer will enjoy the addition of Slot Factory.

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