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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
5/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 95 complaints
2 days avg. 95 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
cart-pointer
92h left
€825
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



staus Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

staus Resolved
€3500

Complaint Statistics

Resolved 80
Avg. Amount $ 2,836
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 883 reviews

Top reviews from our players

The best game in the world in terms of gaming and sports betting, I'm very excited to play the game, it's the coolest game ever to hit the internet, thanks a lot Mystake, it's worth 100/100
username: imadadine10

Mystake is the best casino in the world because Mystake giving a more advantage and bonuses.
And is the best casino in the site web because is very simple a play.
Username: Moun591

Simple gameplay. All the top brands and games. Fast withdrawals and plenty of options for both withdrawal and deposit methods. Good customer service on live chat.

The option of a faster payment bank withdrawal would be helpful and would make it challenge the bigger names. Also noticed if you withdraw Monday to Thursday you get the payout the next day but if you withdraw on a Thursday you don’t get the funds until Monday. Other than this no complaints.

I've been using MyStake for a while now, and it has quickly become one of my favorite platforms. The variety of games is fantastic, and the site is easy to navigate. Deposits and withdrawals are smooth, and customer support has been super helpful whenever I had questions.

What stands out the most is the regular promotions and bonuses they offer. They truly value their players, which keeps me coming back. My username is usfwannap, and I highly recommend this platform to anyone looking for an enjoyable and reliable gaming experience.

The process payment very quickly and there is a wide range of games my favourite being the Boongo games. The best thing is the payout time which can be done the same day depending on if it’s a weekend or not.

There is generally an issue with communication due to the fact that it’s only email and live chat. It would be great if you could call and speak when you gave issue but unfortunately that’s not the case

HI, I recommend this casino, there are a lot of cool games, great service, free codes, very fast verification, I highly recommend it to everyone! ZANET18

Mystake Casino is an exceptional online gaming platform that truly stands out in the crowded world of online casinos. One of the things I like most is its wide variety of games, including slots, table games, and live dealer options, catering to all types of players. The user interface is sleek and easy to navigate, making it simple to find your favorite games and explore new ones. I also appreciate the fast withdrawal process, ensuring that my winnings are processed promptly and without unnecessary delays. Customer support is another strong point – the team is responsive and always ready to assist with any issues or questions. The site also offers various payment options, which is convenient for players worldwide. Overall, Mystake Casino provides a safe, enjoyable, and seamless gaming experience, and I highly recommend it to anyone looking for a trustworthy online casino.
Username: Keerthenen

While Mystake Casino offers a lot of positives, there are a few areas where it could improve. One downside is the limited selection of payment methods compared to other casinos, especially when it comes to cryptocurrencies or alternative e-wallet options. This can be frustrating for players who prefer specific methods for deposits and withdrawals. Another issue is the lack of a dedicated mobile app. While the website is mobile-friendly, having a more optimized app could improve the overall user experience for players who prefer gaming on the go. Additionally, while the casino offers various bonuses and promotions, the wagering requirements can be quite high, making it challenging to fully benefit from them. Some users have also reported delays in customer support response times during peak hours, which can be frustrating. Lastly, certain countries are restricted from accessing the platform, which limits its availability for international players.

Impressed by the game selection. Fast withdrawals and innovative options for mini-games and live. Multiple methods of payment
24/7 support is a big plus

Username petcla22

Limited bonus offers
Hidden withdrawal fees when withdrawing to bank. Verification took longer than expected but I guess that is normal these days

Username petcla22

Overall a great casino. Nice, accessible interface. Wide variety of games and deposit/ withdrawal options. Helpful and responsive support staff as well. Highly recommended!

This fantastic online casino offers an incredible variety of games, a very friendly support team available via live chat, and convenient cryptocurrency deposit options. Highly recommended for an exceptional gaming experience!

My username is: edgar2586

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