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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
5/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 95 complaints
2 days avg. 95 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
cart-pointer
95h left
€825
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



staus Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

staus Resolved
€3500

Complaint Statistics

Resolved 80
Avg. Amount $ 2,836
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 883 reviews

Top reviews from our players

Unfortunately, I created account here to gamble and did kyc as soon as I made account, deposited and played without any problems. Started winning on slots and live e-sport betting, made around 40k went in losing streak and decided its time to withdraw profits. First withdrawal was successful, second one was declined and my account was locked. They didn't give me any details they just said its under review. Its been almost 2 months I write to them often and get same reply. I am really losing hope and feel like they have robbed me. I would suggest everyone to not gamble here because they are very suspicious. Worst gamble experience so far.

MyStake has a smooth and user-friendly interface, and I was impressed with how organized everything is. There are a lot of different options available, and the customer support response was fast and helpful. Overall, the experience feels well designed and professional

Very good service. Good selection of games and providers. No issues with registration/verification/withdrawals.
I have been playing on the site for a while and I have had no trouble.

I placed multiple bets on a soccer match that was clearly labelled as a full-time game (45-minute halves), with odds consistent with a standard 90-minute match. However, mid-game after the first half concluded it was suddenly relabelled as “2×30 minutes.”

This materially changed the nature of the event and the betting markets. I submitted a request to void or refund the affected bets (totalling only ~AUD 170), as this was a clear case of misleading match representation.

It has now been over 36 hours with no proper response. I’ve emailed, followed up, and reached out via live chat, only to be told to “wait for the relevant team.” Their advertised 24/7 support has failed to provide any resolution or even acknowledge the issue formally.

I have full chat transcripts and bet IDs to support this claim. I’m disappointed in the lack of urgency, transparency, and goodwill. I hope this review prompts the attention and resolution this case deserves.

As a first-timer, I was a bit nervous trying out Mystake Casino, but honestly, the experience has been pretty smooth so far. The withdrawals are fast, which I really appreciate since I don’t want to wait forever to get my winnings.

One thing to keep in mind is that they do have some deposit and withdrawal fees. It’s not a huge deal, but it would definitely be better without them.

Mystake is brilliant, the various slots they have to the fast withdrawals. Never had an issue with signing up or my account balance. The sign up bonuses are very good as well and give you a good chance to win. I’ve been playing for a few months now and I’ve probably had the best experience out of my whole 5 years of gambling on this site.

I’d like them to add ‘No Limit City’ games and maybe include more games in the bonus buys. I would say this is the only fault as I’ve not ran into any issues yet

The casino has a great design. Everything in it is clear and understandable. Casino My Stake has a very decent selection of games, so everyone will definitely find something to their liking. My username on mystake is queenwitches

Mystake Casino offers a user-friendly design and a solid game selection, especially with its great variety of table games. The overall experience is smooth and enjoyable. My only suggestion would be faster withdrawals to enhance the experience. It's great that Mystake is available internationally, and they offer some popular games you won't find elsewhere. Highly recommend! by 66meix

Mystake Casino has a great design that makes it easy to navigate. The games are great and the overall experience is smooth and enjoyable. My only suggestion would be to make withdrawals a little faster as that would improve the user experience even more. You can play Mystake abroad which is not possible at some casinos. I like that there are also a lot of popular games that some casinos do not have, if you are thinking about where to play then I highly recommend Mycasino. Review by prudekd

This site has good odds and quite a large selection of cyber sports events, as well as fast account registration and quick responses from support in the chat room on the website

Verification problem.
I was asked to send a video to their mail, where I was holding a piece of paper in my hand with my data, as well as my passport. All this I had to hold in one hand, and in the other hand I had to have a phone and shoot everything should be on a selfie camera and in addition to this still say my personal data from a piece of paper.

It's complicated, but even more complicated is that gmail has a limit on the megabytes you can send as a video file, so I had to say everything very quickly and hold the camera so that all the information was visible.

After that the support told me that they do not accept documents that are written in Cyrillic, I asked why and after a while they said that they were wrong and they accept such documents, but they will not accept my passport ( I am from Ukraine ). They said that they are ready to accept only my international passport, which being in Ukraine now I just can't issue.

I have the impression that the owners of this site manipulate their rules in order not to pay money.I gave them a lot of personal information, but it was supposedly not enough for them.

Hello, We apologise for any inconvenience this may have caused. Are there any immediate needs that we can assist you with? Kind regards

user avatar

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