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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 882 reviews
9.2/10
882 reviews
Complaint Response 96 complaints
2 days avg. 96 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Status solved Resolved
€3,500

Mystake Casino Complaint Stats

Resolved 84 / 86
Avg. Amount $2,768
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 882 reviews

Top reviews from our players

Mystake Casino Review:

Mystake is an exciting online casino that offers a wide variety of games, from traditional slots to unique mini-games like Dino and Chicken. The platform is easy to navigate, and its bonus structure is clear and generous. A standout feature is the 100 free spins offered without requiring a deposit, giving players a risk-free opportunity to explore the site. The casino operates under Curacao eGaming, ensuring fair play and security. Overall, Mystake is well-structured and user-friendly, with plenty of promotional offers to keep players engaged  .

I had an excellent experience with this online casino! The platform is user-friendly, with an impressive selection of games to choose from. The graphics and gameplay are top-notch, making it feel as engaging as a real casino. The customer service team was responsive and helpful, and the withdrawal process was quick and hassle-free. I highly recommend this site to anyone looking for a reliable and entertaining online casino experience!

Usurname: cash03

Mystake is wonderful gaming platform.
There's a good games available and a lot of them also the live casino is avaiable.
There's good support help 24/7 what's perfect.
The verifying process is fast and easy its simple and easy site easy to navigate.
What I like more is they drop sometimes promo codes and they use discord its a more way simple and good.
Username: janari02

What I don' t like about this casino is low withdrawal amount I am a player who likes high withdrawal requirements but I think its a vip thing you have to raise your levels before.

Brilliant promos. Customer service is available 24/7 and friendly. Plethora of promos to take advantage of. My personal favorite is the 10% cashback as you are guaranteed a little something even when you lose.

2 days ago I had a problem with a bonus code. I talked to Kevin from the live support and he helped me so quickly. So I think it's a plus for me as a client. 1000/100

For this part am going to say that sometimes it's bugging and the problem with that is when you play a game your money just goes when you refresh the page. Me I don't like that honestly

I find that Mystake gives a lot of bonuses/promotions and it makes you want to play again, it's fun, and the game offers several varieties of casino games, mini-games, or others, to conclude the game is entertaining and fun!

What I don't like about Mystake is that the minimum withdrawal in crypto is 50€ so it's quite annoying, when you want to bet small amounts the worry is that you can't withdraw before the 50 so you usually lose everything.

Very fast payouts and a good range of games. I would recommend this casino to everyone. They have good promotions and tournaments.

Ease of use
- Interface: The site has a simple and easy-to-navigate interface, making it easy for users to access information quickly and effortlessly
- Performance: The site is characterized by fast page loading and command response, providing a smooth and trouble-free user experience

Content
- Diversity: The site offers a wide range of content that meets the different needs and interests of users
- Quality: The site contains accurate and reliable information, which enhances users' confidence in the content provided

Customer service
- Technical support: The site provides excellent technical support around the clock, where users' inquiries are answered and their problems are solved quickly and efficiently
- Interaction: The customer service team is friendly and professional, and provides assistance in an effective and polite manner

Security
- Data protection: The site attaches great importance to protecting users' data, using the latest encryption technologies to ensure the confidentiality of personal information
- Trust: Users feel confident while using the site thanks to strict policies related to security and data protection

Offers and discounts
- Exclusive offers: The site offers exclusive offers and attractive discounts that increase the value of the user experience
- Attractiveness: The offers provided are diverse and tempting, which enhances user interaction and attracts them to benefit from the services provided
Username: ho78m

Mystake Casino its a fantastic platform with a huge selection of games, clear and generous bonuses, fast payouts, excellent support, and top-notch security. There’s truly nothing bad to say everything runs smoothly, and it’s a trusted, fun place to play! Highly recommend it to anyone looking for a great casino experience!!

Mystake Casino delivers on all fronts the amazing games, fair bonuses, fast withdrawals, great support, and top security. Nothing bad to say at all!!!

I absolutely enjoy the professional support that is always there to help. I also like the game selection and the bonuses that they have! I also think that they dont over hype the casino by bombarding you with emails and unpromising bonuses like most casinos do.
Username; beekachurose7

I think the only negative thing I have run into so far is how often I have won but I think that’s just my own doing ahaha. But other than that I don’t believe I have any more dislikes

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