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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
5/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 95 complaints
2 days avg. 95 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
cart-pointer
81h left
€825
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



staus Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

staus Resolved
€3500

Complaint Statistics

Resolved 80
Avg. Amount $ 2,836
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 883 reviews

Top reviews from our players

I really liked the Mystake page, it is really comfortable for both depositing and withdrawing, and all of its betting methods are really good. I hope they continue like this. There is no visible improvement that they can give to the page, it is already the best one I have tried. Thank you very much Mystake
Username: Alex1312MPH

I played for 2 weeks at this online casino, frankly, I really liked it with a lot of very interesting slot machines, mini games not available in some casinos I highly recommend it.
Pseudo: NathX3AD

I find that the only downside of this casino is that the bonuses are not enough available.
Or see the welcome bonus with big bets to reach to withdraw.

Mystake is an outstanding platform for online betting and gaming. With an intuitive design, a wide variety of games, and excellent customer support, it provides a top-notch user experience. The deposit and withdrawal process is fast and hassle-free, and there are plenty of payment options available. If you're looking for a reliable site with great bonuses and smooth gameplay, Mystake is definitely worth checking out!
mystake_username : yastro224

While Mystake offers a wide range of games and sports betting options, the overall experience can be a bit frustrating at times. The site can feel slow during peak hours, and the withdrawal process may take longer than expected. Some users have also reported issues with customer support response times. With better optimization and faster payouts, Mystake could be a much stronger platform.

Mystake i would like to express my sincere gratitude and appreciation for the exceptional experience I have had on your platform. I have been truly impressed by the variety of games, the user-friendly interface, and the excellent support that ensures a smooth and enjoyable experience.

The promotions and bonuses you offer add great value and reflect your commitment to player satisfaction. I also appreciate your dedication to fairness and security, which makes me return to your platform with trust and confidence.

Thank you for your continuous efforts, and I look forward to seeing even more positive developments from your amazing team
Mystake ID : amine_sirar_

I've been using this stake betting website for a while now, and it's been an excellent experience! The platform is user-friendly, with a sleek design and fast performance. The odds are competitive, and there are plenty of options to bet on. Payouts are quick and hassle-free, and the customer support team is always helpful and responsive. Highly recommended for anyone looking for a reliable betting site!
mystake username : luffy1919

Great online casino massive selection of games and the people on live chat are really helpful as well. Would definitely recommend lots of deposit methods too

I love it here, tried out more than 5 bookmakers and this is the best one so far. Bonuses are good here and the overview is luxurious. Also, I like the many types of payments they accept as deposits and withdraw like crypto, etc. I love their freebet system.
Username on mystake: youngmirex

Sometimes it lags in express live bets and you need to be quick with betting. They dont have bets on everything so sometimes i get pick for something thats not available on mystake.

Highly recommended, very good live chat service, varied and entertaining games, problem-free withdrawal and deposit, and many payment methods, I recommend it.

Excellent service, I have nothing to complain about, it is always active, it has no problems, and if you have questions you can ask via Live chat, and they respond very quickly.

Quick withdrawals, 24/7 live support, variety of games. Issues are resolved quickly and wide variety of deposit methods. Cashback is available from deposits.

Not many bonuses available. When claiming loyalty cashback, the maximum withdrawal is 5x the cashback, quick can be disappointing if you get a good win and it’s nowhere near what you can get back.

I love the games at Mystake and the overall website looks great. I’ve been playing here on and off for a while and enjoy playing the varied slots they have on offer.
Username: psychooo___02

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