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MyEmpire Casino

Our Rating CasinoRank
5.6/10
CasinoRank
Player Rating 41 reviews
7.5/10
41 reviews
Complaint Response 49 complaints
2 days avg. 49 complaints

AskGamblers Quick Overview

Editor’s View

Navigating around the site is seamless, and we’re impressed with the overall usability. Menus are easy to access, simple and stress-free. Live chat is accessible on any page which we like, and the terms and conditions are transparent and easy to read. 

When you head to the games lobby, there are plenty of game categories to navigate between and helpful filtering options to help you find games quicker. 

What we like
  • Home to more than 80 game studios
  • Good choice of payment methods
  • 24/7 live chat
What we don’t like
  • Slow withdrawals
  • No weekend withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


MyEmpire Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.myempire.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Finnish, Norwegian, Italian, Polish, Portuguese, German, French, Hungarian, Arabic, Greek, Czech, Spanish, Slovak, Slovenian, Dutch, Thai
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino

General Information about MyEmpire Casino

MyEmpire Casino is an online casino where you can play to earn diamonds and build your own empire. It’s adapted a video game-style interface which you can use when you earn diamonds by making deposits and playing your favourite casino games. 

The casino is available in two languages and supports the latest web and mobile devices. You can register directly through a web browser or visit their mobile site if you prefer a mobile casino. Both platforms support the casinos' selection of games and features. 

We’ve discussed games and features in our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for MyEmpire Casino. Learn more about complaints.

Show all complaints
Prolonged verification beyond TC with lack of transparent communication
Dear Askgamblers!

I am writing this complaint regarding the unjustified delay of the verification of my account and, thus, the restriction of withdrawals from my MyEmpire account. I have provided everything that the casino asked for regarding verification, yet they are exceeding the total time of verification specified in their T&C by a wide margin, and giving lacklustre answers when I contact them about the progress.

I would like Askgamblers to step in and call them out to provide transparent communication, and finally, allow me to withdraw my funds that I have been waiting for almost a month.

Details:

- Registered on Jan 24th, 2026

- Deposited 280 EUR on the same day as the registration date. No bonuses were accepted. (Jan 24th, 2026). Deposit method: USDT ETH
- Played through sports betting and casino, turning my balance into 3550 euros by Jan 27th 2026

- On the same day, I initiated a withdrawal for 500 euros (Jan 27th 2026)

- On the same day, I uploaded the following verification documents:
o Personal ID card
o Selfie with personal ID card with website in the background

- After 9 days(!), on Feb 5th, 2026, they asked me for a different personal ID documentation, because my ID is “expiring soon”. This “soon” is on 24th February, 2026, so at the time of writing this and uploading, it is perfectly valid. Nonetheless, I went over and uploaded my driver's license.

- Ever since that, the request for verification documents to be uploaded on the page has disappeared; however, when I open the verification page, I have the message “Verification required”, but no specification or availability to upload any documents. Nothing is asked, but it is still “required”.

- I reached out to the customer support through chat multiple times during this period, but the answers were always insisting on waiting more and being patient. I will attach the latest chat where “Akim” agent told me to contact them through email. I did, but I received an answer telling me to keep waiting (again..). I attached the relevant proofs so you can check the exact communication.
As their T&C specify 10 days for verification, and now we are pushing 22 days since I started the verification, and 13 days since the last verification document upload, dealing with avoidant communication from the casino, I lost my patience, and I believe I have every right to do so.

What I would like to achieve with my complaint:
- I want MyEmpire to finally verify my account.
- I want to have my 500 EUR pending withdrawal processed. Withdrawal target is the same USDT ETH wallet I used to deposit with.
- I want to have my withdrawals unlocked for further withdrawals.

Any other questions required to be answered, I am open to them.

Thank you in advance.
staus Resolved
€3550

Complaint Statistics

Resolved 42
Avg. Amount $ 1,881
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 41 reviews

Top reviews from our players

Its very interesting website from my first impression, a lot of different games, ans hudge bonus quests its kind of Video game at some point,its interesting

I am gamblig since 2017, i never saw ans had a experience as i had here in this caisno, i activated all Bonuses i could that Casino offers, i got 4 Welcome bonuses and i got a bonus game just for first deposit, that means all slots i played after i got 0 free games or bonus games, that is very frustrating, what is also strange is that,i played on 0,40 0,60 or 1e stake...not higher... And i got rly almost 0 bonus games i played few different games . Like i played today a lot and i got no bonus,what is very veeery strange,when i say bonus that means also a chance to get any possible winings and it didnt happened!

Dear Customer, Thank you for review. It’s unfortunate to hear that you did not have much luck with us. Please note that we do not affect any winnings. Our casino offers licensed games from many top online gaming providers. You can see the names of the providers we work with under Casino on our website. Individual players should understand that because winnings are awarded randomly, the individual winnings may not correspond to the advertised RTP. They can expect a return in the range between zero and the maximum price level for each individual game. Best regards, MyEmpire.com

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