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Mr Green Casino

Our Rating CasinoRank
3.5/10
CasinoRank
Player Rating 185 reviews
5.5/10
185 reviews
Complaint Response 91 complaints
2 days avg. 91 complaints

AskGamblers Quick Overview

Editor’s View

As the name suggests, Mr Green Casino comes with the green layout and an abundance of games. 

If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.

What we like
  • Multiple gambling licences
  • Diverse offer of online slots
  • Different responsible gambling tools available
What we don’t like
  • Processing fees
  • Few table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

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Mr Green Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mrgreen.com
Established
2008
Licences
Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Danish Gambling Authority
Affiliate Program
Languages
Czech, English, Finnish, German, Norwegian, Swedish, Spanish, Polish
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Mr Green Casino

Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.

Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.

In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control. 

We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.

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Complaints

Read the complaints other players have left for Mr Green Casino. Learn more about complaints.

Show all complaints
Mr Green Casino - Mr Green 5360 euro locked after KYC no reply from ID or Complaints team
Hello AskGamblers Team,

I am submitting this complaint regarding my Mr Green account, which currently has €5,360 locked due to a pending address verification.

On October 16, I emailed [email protected]
with a full explanation and attached all required verification documents (photo ID, selfie with ID, and proof of address). In that email, I clarified that I had mistakenly entered my father’s address during registration, but my official registered address is my mother’s residence, and I attached proof confirming this.

The same day I received an automated reply from Mr Green, confirming receipt of my message and stating that I would get a response within 72 hours. However, no one ever contacted me.

After 10 days with no reply, I sent a reminder email on October 26 to the same address.
Then, on October 27, I also contacted [email protected]
to escalate the matter — still without any response.

As of today, more than three weeks have passed, and my account remains restricted despite me having provided all required KYC documents and explanations.

I have also reviewed other complaints from customers on AskGamblers, and it’s clear that this is not the first time Mr Green has failed to respond to verification or payment-related issues within a reasonable timeframe.

Requested resolution:

Complete my KYC verification.

Unlock my account.

Release my balance of €5,360 immediately.

All documents and correspondence are attached below as evidence.

Evidence attached:

Email sent to [email protected]
on Oct 16 (with attachments).

Mr Green’s automated reply confirming 72h timeframe.

Reminder email (Oct 26).

Email to [email protected]
(Oct 27).

Copies of ID, selfie, and proof of address.

Thank you for your assistance in resolving this matter.

Kind regards,
staus Unresolved
€5360
Mr Green Casino - Casino not helping and delaying my verification

I honestly don’t know what else to do at this point. I played at this casino on August 1st, and I won using my own money (no bonus or anything). After that, I uploaded my documents for verification, identity, and proof of address.

Then the nightmare started.

My proof of address was rejected. Support told me I need to upload a bank statement showing transactions, so I did that. It got rejected again.

Then I uploaded a statement from my Irish bank. That also got rejected. When I asked them why, they said it’s either cropped or not fully visible, which honestly makes no sense because it’s completely clear and readable. I’ll attach it here so you can see it too.

After that, they told me to upload a utility bill, which I don’t have because none are in my name. I explained that to them, but they just keep rejecting my documents without giving me any proper explanation. I’ve asked several times for them to tell me exactly what’s wrong or what I should upload instead, but I just get ignored or the same generic replies.

I even sent them a warning email 6 days ago, asking for proper help, or I’d have to escalate things; no reply to that either.

It’s been weeks now, and I’m still stuck. I feel like I’m just going in circles with no one actually looking into my case. I’m really tired of this. I just want to get verified and access my money. I’ve done everything they asked, and every time I try to follow their instructions, they change something or reject it again.

This shouldn’t be this hard.

staus Unresolved

Complaint Statistics

Resolved 74
Avg. Amount $ 4,785
Avg. Complaint Duration 16 days
Avg. Response Time 2 days

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Player rating
5.5/10 185 reviews

Top reviews from our players

Didn't win anything after 4 deposits. Customer Service needs refinement.

The Mr Green casino was listed as one of the top casinos in my country so that was the main reason why I joined. I wanted to see if the ranking was right.

They have a grate selection of games. The slot games (the ones I love to play the most) were very entertaining even though I did not get any big winnings. I also played blackjack, there I had some better winnings, where I got about 40EUR, and I didn't even play for long. So my luck must be changing.

I guess this is the casino with the fastest withdraws, because I got my money in less then a day. That was surprising and impressive. Their reputation is absolutely right, they are safe, fast and very entertaining.

I love the bonuses they have and free spins. That helped a lot since I didn't want to spend all of my money. I had a lot of deposits, and withdrawn a lot of money, about 200EUR (that is actually one of my biggest winnings). My first spins were not that good, but after a while I got more then 50EUR so don't give up instantly.

Although I love the casino I have a remark, the design should be a bit better and they could use a bit more adds so their reputation could get even better. If you're not from one of those countries that use euro currency you will probably not like the fact that this is the only available currency in this casino.

I have been a member for a while and they still haven't disappointed me in any way. I think this the casino you can trust and if you try it out I'm sure you will absolutely love it and get some of your begginers luck.

This is another casino that is listed as a top casino in my country and that is one of the reasons, why I decided to sign up. Another reason is that they have Netent gaming, and my favorite slot games are from Netent.

I signed up and deposited 40 euros and played with my own money, as I was not able to get a new gambler bonus. Lately I've been experiencing this a lot.
Money was added to my account immediately and I started to play my favorite slots-Starburst. 5 lucky 2eur bet spins increased my balance to 55 euros. Then I played The Wish Master slot, which is a pretty new slot, but from 10 1eur bets I only won 1 eur, so I went further to Mega Fortune jackpot. I usually do not play jackpots, but this one somehow seemed interesting. But unfortunately Mega fortune didn't bring me bigger winnings than 2 or 3 euros overall.

Later I also enjoyed the live dealer games. Black jack gave me verynice winnings- about 40 eur after spending about half an hour at the table. I played casino holdem and european roulette as well, I liked the dealers a lot and the game rooms were very nice too. When I asked the dealers a couple of game related questions, they were very good spoken and professional, so I had both-good winnings and quality time there. When my balance hit 120 euros I decided to withdraw.

I think this is a great casino in which you can trust. And I think it is very important that they care about us, gamblers, and that from 3 complaints they have solved them all. And I am sure I will play there again, I didn't have any complaints, the withdrawal was very fast, I really liked the games they have and I think next time I will contact their live support and ask, maybe they will offer me some bonus.

They've earned 9 stars from me.

Mr Green Casino
One of the most amazing casinos I have played on and with their funny name and amazing selection of games and very nice return to players I think this might be on my top 10 all time best casinos because I had the best time playing on this casino site.

They are supported by a lot of platforms like Bet soft, Net Ent and IGT and so many platforms led to amazing selection of games and a paradise for players. I just wish
they had a software which could be downloaded because I do not like to play on instant play as it is very slow in my computer. And then after joining them I came to know that the reason for this amazing selection of games is actually Micro gaming platform and I was very happy to know that as it has the best slot games.

They had given me a 100% welcome match up on the first deposit I did on their casino site. The best thing was that scatters were coming alone every now and then
which actually meant free spins and free money and just in some time of playing with this casino site I managed to almost double my deposit myself and I was really happy about it.

They have the best support staff ever and when they told me that withdrawals take less than a single day then was in another world of happiness. I won 200$ from
this casino site and this probably one of my largest winnings ever as I do not play for very long in a single casino site. I was very happy that I got my money into my Neteller account within a few hours only and then decided to leave this casino.

I had my best time on this casino and i would rate them 10 out of 10.

Mr. Green casino is something like new casino. I joined this casino when manager from Redbet casino Andy go to work at Mr Green from Redbet, and as Andy is really great man who help me during my problems at Redbet many times, of course I was happy to join new casino at which he works and which he represents.

Mr. green casino using Microgaming, Netent, NYX(nextgen) software, and this is another great reason to join this casino. Also they had 100% welcome bonus, which is not so big, but still double of deposit. I was happy to register and make my first deposit in this casino. Of course NetEnt slots always tempt me, and I start playing this games, even IR and Thunderstruck II was not in my mind.

I start from Evolution slot at 0.5 bets, and get feature quickly, around 30 spins, 3 scatters only and this means 10 freespins, but that was great 10 spins, and i won nearly 150 x total bet. Then i switch to wild rockets at 1$ bets, and get 3 scatters also very fast, and my win was again more than x 100. Thats a great start, but my luck just keep go and go, and I tried many slots, all was NetEnt, and I finish wagering requirements with 300$, which I withdraw. I was interesting did casino ask for my documents, or no, and was happy to see that they process my withdrawal in 4 hours without documents request, this is great speed for withdrawals, and nice thing that no problems with sending documents involved. Of course I played at this casino few more times, but no luck unfortunately, but this 300$ win from my first deposit is bigger, than my future deposits, and therefore I am happy.

Good casino, safe, reputable, with interesting promotions, good support, and fast withdrawals. Therefore this casino get from me 9 stars.

Mr Green casino feels very slick! I had a good feeling about this specific casino when I saw their logo. As the title suggests, yes, the page is very green, but if you are a person like me, you don't like vibrant colors, as opposed to their much more accessible light-color counterparts! If you were nodding your head on my last statement, then I would suggest giving Mr Green a try. It has a very elite, slick & smooth feel to it, with a great overall main page design that is accessible and on top of that, offers instant play, no downloads and long procedures whatsoever.

Furthermore, while playing specific games (I try to focus on slots), you will get random pop-ups giving you interesting facts about that particular game! Who knew the Alien movie series got filmed in sequences ? Additionally, Mr Green doesn't limit your free (Yes, you get 20 free spin tokens to try the casino out) tokens to just one specific game, but offers 3 in compensation for the inability to withdraw money earned using free tokens.(You also get compensated as it works towards your initial deposit bonus increase) . What I noticed, and liked right away is the option to set a money limit\per week , so if you hit a losing streak, Mr Green won't allow any further deposits for that week. (let's face it, we've all been there, you have a gut feeling you won't win, but you ignore it, and you lose, and you still want to play, and it's a circle that spirals down your wallet)

Luckily for you, Mr Green has got you sorted in that department. ( * not to mention keeping your information save with phone verifications and registrations) .Besides slots, Mr Green offers quiet a few other games as well, you name it, you can play it! The casino overall has a relaxed and calm ring to it, no colors or advertisements flashing around, it's soft on the eyes and has a really stand-proud type. It doesn't have live customer support, but it DOES have customer support that can be contacted within a certain time period during the day, which in my opinion is better than no customer support at all!

All in all, if I was to rate this casino 1\10 based upon my experience with it (taking into consideration initial bonus tokens) , I would rate this casino 7\10. Major part of my grade being the casino overlay, design, graphics, games safety procedures and the lot!

I opened an account with Mr green in January 2012 and played the 5 free bonus that was at the time available to players in Australia.

After playing and loosing the free bonus money I never played at the casino again until February this year.

I didn't recall having had an account here so I decided to register an account to take advantage of the free bonus money offered.

Upon trying to register I was told my email had been registered here already so I retrieved my password and proceeded to make a deposit in order to claim the 1st deposit bonus.

My account had not been credited with the 100% 1st deposit bonus automatically after making a successful deposit so I went to live help to inquire about it.

At live help I was told that my account was no longer eligible for the 1st deposit bonus because the bonus is only valid for one year after registration, fair enough I thought since other casinos also have this policy. After stating my situation in that I hadn't played there since I 1st registered and my unawareness of this policy, live chat decided to credit my account with £5 as a good will gesture.

I decided to deposit again a week later because I like playing NetEnt games which they provide and also mainly because i have heard many great reviews about this site from other players who say that Mr Green casino has fast withdraw times and is always giving out free spins to its members, free spins always sucks me into depositing and playing at casinos.

On march 23, Mr Green was giving out 10free spins on Netent game jack and the bean stalk to all players from Australia and Canada so thinking that I was definitely eligible, I headed over to the casino and logged into the game only to find no free spins.

Iheaded over to live chat and enquired about the free spins which I told him were specifically for players in my country. I was told that although all players from Australia were eligible for the free spins, it is only for new account holders and since my account was opened over 2 yrs old I am considered an old account holder which makes me ineligible. I explained to him that I just newly deposited here over a week ago but he reinstated to me again that any account older than one year is considered an older account therefore I cant redeem the free spins and there was nothing he could do about it.

this made me think about what bonuses, if any, i was eligible for since i have been unsuccessful at claiming any bonus from them so far.

I headed back to live help and asked the same gentleman if I was eligible for any bonuses, to which I was told that at the moment, I am not eligible for any promos or bonuses but to watch out for a new promo that I (an old account holder) can claim which is coming soon.

"how soon??"I asked

"no specific date has been released but it will be soon" I am told.

My conclusion was that I will never deposit again at this casino because I am not entitled to any free spins and bonuses that will be available in the future because most of these offers are not available to Australian players and if they were, I most probably would not be able to claim them as I am considered an old account holder seeing that no new promo has yet been assigned for all account holders as I speak.

3 days ago mr green was giving out 5 free onEaster Surprise Calendar for completing a task. I thought I would try my luck so I went to the bonus section and inputed the code CHOCOLATE.

To my surprise I was able to claim the 5 free so I went to the promo page to read the T&Cs.

Even more surprising to me was that the T&C's stated that 'Offers are only applicable for players based in the UK, Ireland, Sweden, Finland, Norway, Germany, Austria, Poland, Netherlands and the Czech Republic.'

This makes me very confused now as to what I am entitled to at this casino.


AskGamblers states that no Australian players can register at this site so I went to Mr Green to see if I can still play there and as of this moment I can still login and play at Mr Green.

I then decided to see if Australians can register here just to make sure because from past experiences I know that if I can play at a casino but no new registrations are accepted from my country then it means that pretty soon all players from my country will be banned from playing at all at the site.

From what I can see Australians are still able to register an account at Mr Greens because it is one of the countries listed when u input the name of your country during registration.

Strange that I still did not make review on Mr.Green casino, as I played it quite often, and this is really amazing casino. Only one big minus for me in them, this is that I can play only in euro currency, and this is of course bad, as my Skrill account in USD, and Skrill always took to high conversion rates and fees, so I lost probably 5% of them amount withdrawal just for conversion. But I did not have any other options, so the things how they are. Forget to say that I play at Mr. Green mainly Netent games, but they also have games from Microgaming ( quickfire xD not so quick honestly, sometimes it is laggy and you can get many errors).

Anyway, Mr. Green casino offered to me 100% bonus on my first deposit, which I obviously took. Also, on last Christmas, they give away freespins everyday without wagering requirements, so sometimes their promotions are really nice, of course, who will not like freespins without wagering requirements?
I made many deposits in this casino, and also had few nice cashouts ( few of them more than 500 euros), my account fully verified with them, and I can confirm that I never had any problems with this casino. Support is very nice, promotions can be better of course, but I believe that Mr. green casino more oriented on UK and Scandinavian countries, that's why promotions for others countries not so cool.

Withdrawals come in few hours, which is also very nice thing. I can say that I recommend to you this casino, you will not have any problems with it, and it is really very nice. The only one problems, as I told - euro currency, so you probably will face the same conversion fee as me, but we can not change this. As about all other thing, I can only say one word - amazing. Just try this casino yourself and you will love it!

I did sign up long time ago at Mr.Green Casino but never made a deposit there, I took theirs offer then I think it was 5 euros free I did spend them very fast. So these days I was interested in Netent Casinos and I saw they had a Christmas calendar for free spins till Christmas I decide to deposit.

So I am always asking for the chat to explain what are they offering so their chat told me that I will have 100% welcome bonus offer and I did asked them will I be getting free spins till Christmas every day till Christmas the chat says yes, well that was not true because they have having a campaign for very little country to offer those free spins so I was not eligible, even so I took their welcome bonus offer of 100% and what I liked about Mr.Green Casino that they were asking only 10 euros as a deposit for the welcome offer.

So first I tried my luck with Starburst slots so because I deposit 14 euros so I started with 28 euros, my bet was a little lower a put a bet 0.20 euros, but I always notice if you bet on low bets you got nothing, there is more possibility to lose all your money, well slowly but I did lose 8 euros, so I decide to change the game and try to play Creature from the Black Lagoon so I put a bet on 0.40 euros for a few rounds I got something small but next I did hit the Free Spins symbols and won 10 free spins, I like this game because there are sticky wilds symbols and whenever you hit them there is a free spin and if you hit another one your winning get double so I got lucky and won 27 euros, well not bad because I lost 8 euros at Starburst, so I had to spin much longer to wager my welcome bonus, I played a bit at this game Creature from the black lagoon and won nothing serious so then I changed the game and thought I should try the new slot which I have never played Twin Spins so at the first rounds I put bet on 1 euro per spin but lost almost everything, so at the end I was left with only 2.50 euros again went back to Starburst but did not manage to get anything bigger and lost it all.

Well it was disappointing for me because on the other Netent Casinos I was playing at least for hours well a day and at Mr.Green Casino I was playing maybe for half an hour. I know this is great casino, after reading reviews about them. They have great support you do not have to wait more then 10 seconds maybe not even that,and the chat support are always nice and pleasant .

Maybe that was my beginner luck at Mr.Green Casino but still think that is a solid and casino you can trust.

I signed up at Mr. Green Casino due to a no deposit welcome bonus. The design of the casino’s website is really nice, the choice of games is excellent, the quality of the games is very good and fun.

After I signed up I played with the no deposit bonus and I was quite lucky. Blackjack, my favourite game, was unfortunately excluded from the variety of games to play with the welcome bonus so I decided to expand my gaming experience by playing slots. I’m not a big slots expert but as far as I know a slot player should bet small amounts if he has a small budget and he should change the slot after he triggered a bonus round or a bonus game or a very big winning. I was quite lucky in the beginning and my credits went up to 50 Euros and I continued to bet small amounts because I really liked the slots games on Mr. Green Casino and I decided try as many slots as possible. I was quite busy for quite a while, the credit amount went up and down but in the very end I finished with 0 Euros.

It was a fun time but my favourite game remains Blackjack and I consider Slots a toy to spend some fun time but if you want to win some money you need a lot of fortune. I mean you need fortune too if you want to win with Blackjack but at least you have some influence on that was is going on during the game.

I must say I never deposited at Mr. Green Casino and I do not wonder why I never receive free spins. That’s ok. And Mr. Green is an OK casino, not more and not less .
My overall mark for Mr. Green Casino: 7/10

Mr Green Casino News

Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.

This is How 34,977 Coins Was Won From 6 Spins on Super Heroes!
Big Win This is How 34,977 Coins Was Won From 6 Spins on Super Heroes!

Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.

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