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Mr Green Casino

Our Rating CasinoRank
3.5/10
CasinoRank
Player Rating 185 reviews
5.5/10
185 reviews
Complaint Response 91 complaints
2 days avg. 91 complaints

AskGamblers Quick Overview

Editor’s View

As the name suggests, Mr Green Casino comes with the green layout and an abundance of games. 

If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.

What we like
  • Multiple gambling licences
  • Diverse offer of online slots
  • Different responsible gambling tools available
What we don’t like
  • Processing fees
  • Few table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Mr Green Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mrgreen.com
Established
2008
Licences
Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Danish Gambling Authority
Affiliate Program
Languages
Czech, English, Finnish, German, Norwegian, Swedish, Spanish, Polish
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Mr Green Casino

Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.

Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.

In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control. 

We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.

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StallCation

Complaints

Read the complaints other players have left for Mr Green Casino. Learn more about complaints.

Show all complaints
Mr Green Casino - Mr Green 5360 euro locked after KYC no reply from ID or Complaints team
Hello AskGamblers Team,

I am submitting this complaint regarding my Mr Green account, which currently has €5,360 locked due to a pending address verification.

On October 16, I emailed [email protected]
with a full explanation and attached all required verification documents (photo ID, selfie with ID, and proof of address). In that email, I clarified that I had mistakenly entered my father’s address during registration, but my official registered address is my mother’s residence, and I attached proof confirming this.

The same day I received an automated reply from Mr Green, confirming receipt of my message and stating that I would get a response within 72 hours. However, no one ever contacted me.

After 10 days with no reply, I sent a reminder email on October 26 to the same address.
Then, on October 27, I also contacted [email protected]
to escalate the matter — still without any response.

As of today, more than three weeks have passed, and my account remains restricted despite me having provided all required KYC documents and explanations.

I have also reviewed other complaints from customers on AskGamblers, and it’s clear that this is not the first time Mr Green has failed to respond to verification or payment-related issues within a reasonable timeframe.

Requested resolution:

Complete my KYC verification.

Unlock my account.

Release my balance of €5,360 immediately.

All documents and correspondence are attached below as evidence.

Evidence attached:

Email sent to [email protected]
on Oct 16 (with attachments).

Mr Green’s automated reply confirming 72h timeframe.

Reminder email (Oct 26).

Email to [email protected]
(Oct 27).

Copies of ID, selfie, and proof of address.

Thank you for your assistance in resolving this matter.

Kind regards,
staus Unresolved
€5360
Mr Green Casino - Casino not helping and delaying my verification

I honestly don’t know what else to do at this point. I played at this casino on August 1st, and I won using my own money (no bonus or anything). After that, I uploaded my documents for verification, identity, and proof of address.

Then the nightmare started.

My proof of address was rejected. Support told me I need to upload a bank statement showing transactions, so I did that. It got rejected again.

Then I uploaded a statement from my Irish bank. That also got rejected. When I asked them why, they said it’s either cropped or not fully visible, which honestly makes no sense because it’s completely clear and readable. I’ll attach it here so you can see it too.

After that, they told me to upload a utility bill, which I don’t have because none are in my name. I explained that to them, but they just keep rejecting my documents without giving me any proper explanation. I’ve asked several times for them to tell me exactly what’s wrong or what I should upload instead, but I just get ignored or the same generic replies.

I even sent them a warning email 6 days ago, asking for proper help, or I’d have to escalate things; no reply to that either.

It’s been weeks now, and I’m still stuck. I feel like I’m just going in circles with no one actually looking into my case. I’m really tired of this. I just want to get verified and access my money. I’ve done everything they asked, and every time I try to follow their instructions, they change something or reject it again.

This shouldn’t be this hard.

staus Unresolved

Complaint Statistics

Resolved 74
Avg. Amount $ 4,785
Avg. Complaint Duration 16 days
Avg. Response Time 2 days

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Player rating
5.5/10 185 reviews

Top reviews from our players

I have tried several casinos on the web, mostly casino services on sportsbooks, but I the number of games are often limited. Mr Green have a lot of games and I read that they have the highest payback (read on a forum), and I like the layout on the site. I deposited 20 euros got my freespins unfortunately I lost. Next deposit I did was 50 euros and I started winning, withdrew 50 euros (was quick, 2 bank days) and have 100 euros left on my bankroll. Overall, nice looking website, big selection of games and quick withdrawals!

The customer service is not available 24/7, closes at 01 AM...

Inactive user
10/10

Mr Green casino – various software

English gentleman designed casino and also in dominating green design color seems to be a hard match-up for other casinos to beat, and when it is providing various software like this one and offers promotions like this one, it becomes also an “invulnerable” casino in the result.

I would begin with the casino promotions – they are not that often like they could be, or like I wish they were, but then every~quarter comes this casino with something that surprising like this Christmas offer, which I certainly consider as one of the greatest offers ever seen at any online casino. Of course that it requires a few deposits to receive the best highest variant possible, but – tell me any offer that does not require previous deposit and is noticeable by an experienced player. I think they are very rare.

I strongly appreciate that this casino wants to be original also, so it decided to create (or to pay someone to create it, doesn't matter now) an unique slot game with according theme and design and that is exclusively offered only on this casino. Marvelous Mr Green slot game certainly is one of the most enjoyable surprises that this casino offered to me (and other players as well).
I must also mention the current Christmas “take free spins every day” countdown offer, as it is certainly one of the greatest Christmas offers among all available netent casino offers (I am included in circa half of them and there is no one that would even be LIKE this one!) This one gives you 10 or 25 freespins every day entire December, and it is simply the most generous and best offer currently available.

Nothing else to say, just – how is it possible, that you aren't signed up yet?! But I remain calm, as it is clear, that after my advertisement you certainly are going to do that :)

Mr.Green Casino offers games from a few software providers like NetEnt, Betsoft and Microgaming. I decided to join here when on my gmail account I got an offer from some affiliate site with 10 free spins on Starburst slot. In the message I got there was also a link to the casino. Their front page really looks good and as I assumed the green color is dominant here.

After I made an account I found Starburst slot. This game is really easy to find because the navigation here is very good. I didn’t expect much from the 10 free spins on a 0.1 euro bet. As I expected the final result was only 0.80 euros from the 10 free spins. I kept playing without changing the game. Even though it is very simple with only 10 paylines Starburst is a slot I like very much. I set my bet to 0.1 euros and set autoplay to 25 spins. To my surprise after the 25 free spins were over my balance was now at 3.5 euros. I kept playing for a while and after my balance dropped under one euro I had a big win and was back to 3 euros again. That’s when I decided to move on to another game. I chose Jurassic Park. It is one of the latest Microgaming slots with 243 paylines. 243 paylines gives you the chance to have some really big wins. But still you need a lot of luck to get them and I lost all of my money within a minute.

Overall

I can't say a lot for the short time I spent here but it seems to me that Mr. Green is a good casino. There is only one thing that I don’t like and that is they don’t have live chat available 24/7. It is only available from 07:00 to 01:00.

Mr.Green is one of the latest casinos I joined. As I am relatively new to NetEnt slots I am always on the look out for some free spins or no deposit bonus.At the time I joined this casino I think there was a promotion for 10 free spins on Lights. I have seen this promotion in many new NetEnt casinos. I followed the link to their webpage made an account and registered without any problems.

The free spins were there so there was no need to contact live chat support. Lights has never given anything from those free spins in any casino I played so my win was very small 0.20 I think. I lost it all in a matter of seconds. I forgot about this casino for a while and came back when I had only 1 euro left on my Neteller account. I was looking for a casino with a minimum deposit of 1 euro and Mr. Green was more than happy to take it.

I started playing Starburst on 5 lines and I somehow managed to get my balance all the way to 10 euros. I then switched to DOA and dropped down to 2 euros. Went back to Starburst and got up to 10 euros again. I don’t remember which game I played next but I lost everything in 2 spins because I forgot to lower the default bet which was 5 euros per spin. The next time I came back here I deposited 10 euros. I didn't take any bonus and played with the deposit only. After about an hour on Starburst I got up to 34 euros. Instead of continuing I decided to try DOA on a higher 0.18 bet. After an hour of play here my balance was 0 again. I made another deposit of 10 euros again and didn't have any luck. During all of my deposits there was no need to contact live chat support because everything was smooth and without problems.

This is definitely one of my favorite NetEnt casinos and I hope for a big win on my next deposit.

When I registred my account at this casino, there was no available promotions for player from other countries! I saw that they offered many free spins to UK players and I couldn’t take advantage of this no deposit bonuses! Also the welcome bonus wasn’t available for my country and I decided to make a deposit of 20 euro and to try my luck!

I made my deposit via Skrill and I searched for some good slots to spend my money! They have a lot of games from different providers like Microgaming, Netent, Nyx Interactive, Betsoft, IGT, Leander Gmaes and Quickspin! My favorite game providers are Microgaming and Netent and I decided to play only slots from NetEnt because I was bored of the Microgaming slots!

I started to play Silent run on the lowest bet and I saw that it has a very good payout rate!I started the game with 20 euro and after 10-15 minutes my account balance reached 42 euro! I didn’t wanted to stop here and I changed the game and decided to play Jack and the Beanstalk slot! I like very much this slot,especially when I trigger the free spins feature and also the Walking Wilds feature! This game didn’t paid so well at the beginning and my account balance reached 15 euro! I didn’t knew what to do,to stop and change the game or to continues? I decided to continue with this game and a couple of minutes later I managed to catch the free spins and I won 36 euro!

I reached 50 euro and I requested a withdrawal to my Skrill account! I have to say that overall it was a nice experience, I was happy because I won some money and I think I will play again here! For the games I will give a 10 because of the many providers that they have, only 7 for the bonuses because I cant take advantage and 9 for the good payment methods!

Inactive user
9/10

Mr. Green Casino uses a few software platforms and is definitely an elegant and promising casino. During the registration be sure to put in a valid mobile number because the verification number for your account will be sent by sms. I had problems with my phone and couldn't receive messages so I joined this casino only a few days ago. I was amazed when I saw that the minimum deposit was only 1 euro. The only difference is that with the minimum deposit you can’t claim any bonus. In order to claim a bonus you have to deposit minimum 10 euros. I’m not sure how much exactly I deposited but it was no more than 15 euros and the money was instantly in my balance.

I didn't contact live chat support because there was no need to. I tried a few slots and Marvelous Mr. Green was one of them. It’s a real shame that this game doesn't have a bonus round. I also won a prize here that I am still waiting for it to arrive. They often have prize questions on facebook. If you want you can like them and get notifications. In order to win a prize you don't have to be a member but you have to be among the top 10 who provided a correct answer.

I have to admit that Mr. Green really stands out among the rest of the casinos. It is available in instant play mode and you can set a limit to your weekly deposits. What I really liked is when you choose a bonus you will read that they really appreciate your earned money and when it comes to a bonus the wager is only for the bonus money and you have to loose your deposit first in order to start the wager. I enjoyed playing here and tried Jurassic park here for the first time. Limited with a humble balance and a desire to play Wishmaster I didn't spend a lot of time on this slot. This third time for me on the Wishmaster brought some decent wins and symbolic money so I believe I can provide a good screenshot in the future for this game.

It was a real pleasure to play in this casino which is very elegant. It is very simple to choose what you want and there is no doubt that they are safe when it comes to cashouts.

Very nice selection of games.

26 deposits with no withdrawal, many rounds of 30 - 40 spins with no win at slots, free spins are poor and after that you won't be able to win anything.

Live chat couldn't help enough with my questions and was very polite. As for games only deposited 2 maybe 3 times and won my money back and more. Very easy to navigate round too which some are very frustrating.

100% the best casino I've ever come across with the whole service and options amazing!

Mr Green is one of my favorite casinos it runs solely in the web browser and has a great layout . Won a few hundred on my first deposit on the slots, great selection of video slots and classics. Check your account mail box regularly, Free spins - Bonuses and offers are regularly given.

All in all Mr.Green is a Top Casino

I take it back. Customer service here is excellent. Although I still have not been able to win. The Customer support team is top notch.

Mr Green Casino News

Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.

This is How 34,977 Coins Was Won From 6 Spins on Super Heroes!
Big Win This is How 34,977 Coins Was Won From 6 Spins on Super Heroes!

Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.

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