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Mr Green Casino

7.5
CasinoRank Good
5.6
Player rating 184 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Multiple gambling licences
  • Diverse offer of online slots
  • Different responsible gambling tools available
What we don’t like
  • Processing fees
  • Few table games
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

Czech, English, Finnish, German, Norwegian, Swedish, Spanish, Polish

Established

2008

Licences

Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Danish Gambling Authority

Affiliate Program

Casino Type

Instant Play, Mobile, Sports, Live Casino

Deposit Methods

Bank Wire Transfer, ClickandBuy, Maestro, MasterCard, Neteller, PayPal, Paysafecard, Visa, Entropay, Trustly, Skrill, Interac

Currencies

Euros, British pounds sterling, Canadian dollars, Swedish kronor, Norwegian kroner, Polish zlotys, Czech Republic korunas

Withdrawal Methods

Bank Wire Transfer, Neteller, PayPal, Visa, Entropay, Skrill, Trustly, Paysafe Card, MasterCard, Interac, Maestro

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 1-7 days
Cheques: Not offered
Card Payments: 1-7 days
Pending Time: 0-72 hours

Withdrawal Limit

Not Stated

Software

Playtech, Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, IGT (WagerWorks), WMS, NextGen Gaming, Blueprint Gaming, Genesis Gaming, Leander Games, Quickspin, Yggdrasil Gaming, Merkur Gaming, Playson, Thunderkick, Elk Studios, Inspired, Nolimit City, Red Tiger Gaming, Side City Studios, Fuga Gaming, Sthlm Gaming, 4ThePlayer, High5Games, Push Gaming, Lightning Box, 2 By 2 Gaming, Just For The Win, Pragmatic Play, Big Time Gaming, Barcrest Games, Authentic Gaming, Blue Guru Games, Slingo, Light & Wonder, Snowborn Games, Live 5 Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Editor’s View

As the name suggests, Mr Green Casino comes with the green layout and an abundance of games. 

If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.

General Information About Mr Green Casino

Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.

Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.

In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control. 

We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.

Payment Information and Options at Mr Green Casino

Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example. 

At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options. 

When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.

The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.

Customer Support at Mr Green Casino

To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.

One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7. 

Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English. 

The casino also lists an email in the footer, which you can use for contact.

Games at Mr Green Casino

At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.

We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.

You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.

Mr Green Casino’s Commitment to Responsible Gambling

Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.

You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.

When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.

Final Verdict on Mr Green Casino

At the time of writing, Mr Green Casino offers a welcome bonus of 100% up to €100 for live casino games. This promo deal may not be available in your country, and the casino can change it.

With games such as Hot Slot 777 Cash Out and Honey Rush, you’re bound to have hours of fun. Remember to check the casino’s live casino offer as well. 

Mr Green Casino has multiple licences and is active in strictly regulated markets. A small number of table games can be a deal breaker for more traditional players, but there’s an excellent offer of jackpot slots. The casino charges fees for each transaction but offers safe payment options.

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Player Reviews

5.6
184 reviews
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MissLily
November 10, 2024
1

They always cheat me on the promo. I'm in Canada Montreal QC I do not use a VPN I don't even have one and promo I opt in and follow the steps to get. They get credited to my account but I can't use them. Every time I try to resolve this with them they make me waste so much time by making me loop around and around. Saying something about VPN that I don't even have.Feel cheated scam and make me feel like a fool. Hopefully I've learn my lesson this time and never go back to Mr green

Mr Green Casino
November 13, 2024

Good morning,

I am sorry to read that you have not had a good experience with Mr Green or with our customer services teams.

Unfortunately we are unable to disclose any personal information over a public platform, however if you do send us a direct email on [email protected] and we can then discuss your account with you in further detail and get a member of our team to have this reviewed for you.

We will then be able to discuss this further with you via our private channels.

Thank you for your time.

Kind Regards,

Mr Green Team

nickysmithy
May 8, 2021
1

- One of the best sites in terms of design.
- Do not bombard players with promo emails (They barely do any).

Terrible casino. Used to be okay but when they got taken over by William Hill the terrible behaviour began.
- Customer service is a joke. My account was randomly closed and when I queried this they stated it was due to the card type? Said they would send back the money and had to use the ADR to retrieve this.
- Bonus is poor compared to what it used to be and reload bonuses are non existent.
- They have never responded to one of my emails.

Kikzty
May 7, 2021
3

They got a very big selection of games, very user friendly, Easy to find the games you are looking for. I also like that it is easy to find keep track on your bonus money.

However, if you enjoy campaigns this it not the site for you. The campaign team in my region at least is very bad. 3 times now they made the "happy hour" campaign and it have simple not worked. and I have waited for 3 hours for it to work only for support to tell me they gave up on making it work. there was a time I was looking forward to these campaigns, but not any longer, as they usually don't even work.

Saj7778
January 14, 2021
1

Verification of identity takes a matter of seconds. They even allow you to make 14 deposits within a matter of hours and don’t see that as a problem gambler yet their phrase green gaming should really protect people.
Hey, to feed your addiction you must use this site and when you have realized you’ve been tricked by unwanted marketing material, support is only happy to make you look like a fool.

Permanently self excluded due to bad gambling problems and still received marketing updates(not affiliates) years later encouraging me to gamble.
Now they have made me homeless! As they won’t provide a comment on this I’d thought I’d review.

Mr Green Casino
January 19, 2021

Good morning,

I am sorry to read that you have not had a good experience with Mr Green.

Unfortunately we are unable to disclose any personal information over a public platform, however if you do send us a direct email, we can then discuss your account with you in further detail.

I am terribly sorry that you have been unhappy with our services. Please be advised that we do take the necessary steps and actions when it comes to Responsible Gaming and a number of steps are taken to be certain we are compliant with the license and regulations.

As mentioned however, we will be able to discuss this further with you via our private channels.

Thank you for your time.

Kind Regards,

Mr Green Team

999331m
July 2, 2020
10

Fantastic casino. Never seen a casino with so many games. Withdrawals a very fast. Made a withdrawal this morning and recieved it in a couple of hours. Friendly chat. They're always there to help. A1 casino.

Mr Green Casino
July 3, 2020

Dear 999331M,

Thank you so much for taking the time to leave us a review!

I am very happy to see that you are enjoying using our casino!

We do our best to provide a big mix of different games on the site so I am happy you are enjoying playing these!

Please feel free to contact us at any time through live chat, email or phone, we are available 24/7.

Hope you continue to enjoy playing!

Kind Regards,

The Mr Green Team

mgvdp
June 16, 2020
3

T&Cs easy to find. Courteous customer service agents. As usual scripted answers but that's down to management. Prompt approval of withdrawal although this is and will be my first and only withdrawal.

Very disappointing - Inadequate procedures - Ridiculous Bonus terms

I hadn't played on Mr Green for a very long time and thought I'd give them another go, especially in view of promising Reel thrill tournaments.

As since I last played I had changed nearly every bit of account information, it took me a lot of effort to get all this changed. Customer service were quite helpful but preset procedures made it a frustrating experience.

When this was finally done in various steps over 2 days I started the procedure of changing my password. I thought that this would be possible using email to activate the reset password procedure as it so often is. No, this is done by SMS, so this required for me to change my Mobile phone number in my account. When this was done via chat, I started the reset password procedure again, had to fill in my email and ask for an activation code. No activation code came !! I then called customer support and was told that the email address I needed to fill in was the one I originally used to sign up. I was under the impression from chat conversations that I had to use the new email address, I was either wrongly informed or misunderstood, whichever way this would have been the most logical. I was also told that I could only try once every 24 hours (another unnecessary stumbling block). O tried over 24 hours later with the new email and again didn't receive an activation code. I was about to give up but another 24 hours later I contacted chat and after investigation I was finally able to get an activation code.

In the mean time, I received scripted emails with useless information and procedures to try that had absolutely no bearing on the actual problem.

When I finally managed to log in with my first email address as username (ridiculous) I couldn't deposit because I had to upload documents. I did that immediately but couldn't deposit till the next day as apparently the uploaded documents had failed. No emails or other notification received, I had to contact customer service again via chat, upload the documents via chat and then I could finally deposit and play.

I am professionally involved in similar procedures and keep on being amazed by the poor setup of some websites. What I described could be made so much easier and so much less frustrating with down to earth logic and understanding of what user friendliness means. What about testing, does anybody test these procedures. Is it worth loosing customers over this. Security doesn't need to be affected by setting up procedures that work and are user friendly either.

Anyway, I played 2 Reel Thrill tournaments and won 25 free spins in one of them. I then played the free spins and won £ 15.39 from them. Wagering requirements 35x (fair enough I knew that before) = approx £ 540 to wager (A lot).

So I started, only to find out that by playing I didn't cut into the wagering requirements. After some struggling with T&Cs (Admittedly and exceptionally easy to find) I found out that you need to wager 35x the bonus amount using bonus funds. In other words you need to deplete your real money first to access your bonus funds and start wagering 35x - I wonder if then once you use your bonus funds and win, if that is then added to your real balance which then has to be wagered first before you can access your bonus funds again. Whichever way, you can never win... and it's useless to get free spins so it's useless to play and try to win Reel thrill tournaments.

Who on earth invents these things, I wonder. And why is this still allowed. Is this by design ? If it is, it's insulting to experienced customers and it's deception to the newbies.

Anyway, as I have been playing for ages online and have found honest and straightforward casinos of which there are luckily more and more nowadays, which don't give me stress and give me genuine enjoyment with a chance to win, I made my case in chat and it was confirmed I could withdraw my real money. I did and it was promptly approved...another positive and together with the easy to find T&Cs and courteous customer service worthy of a second star.

Conclusion > Not recommended

Mr Green Casino
June 17, 2020

Hi MGVDP,

Thank you for taking the time to leave us a detailed review and firstly I would like to apologise for the unpleasant experience you have had with us. I am sorry that you have gone through these troubles.

We do have procedures set in place for modifying your password and sending verification documents in which do need to be manually reviewed so this can take a little longer, however I am sorry that you received conflicting information.
We do appreciate all feedback whether positive or negative and so we will take this onboard to see in ways we can better this process. I am very sorry that this has put you off from using our casino however I am happy to see that your withdrawal was approved quickly without any issues.
If you would like to discuss anything further, please feel free to send us an email to [email protected] and write in the subject "FAO Complaints Team" where our dedicated Complaints Team can help answer any other questions regarding our processes or your account as we unfortunately cannot discuss anything publicly due to security reasons.

Apologies again and thank you for taking the time to leave us a review.

Kind Regards,
The Mr Green Team

woerdini
March 25, 2020
2

Payment is usually done quickly. They have a wide choice of games, but to be fair, which casino doesn't? They do have interesting promotions, but unfortunately, they manage to take away the fun of those as you can read below.

The experience with playing the leaderboards they offer is very poor. Often, the final results are posted multiple days after the leaderboard is over, the links to the leaderboards in the terms of the promotion don't work, the terms are full of mistakes (one paragraph says one thing, the other says another) and last time they even managed to calculate the points wrong, screwing up the final leaderboard.
Support tries their best, but often their reply doesn't really answer my questions and I have to write multiple times what the complaint is. Overall it's just a very poor experience.

Mr Green Casino
March 25, 2020

Good afternoon WOERDINI,

Thank you for leaving us a review today.

I am sorry to see that you have not had the best experience so far with taking part in promotions and receiving final results days later. We do our best to make the promotions as fun as possible and of course hope to deliver results as fast as we can, however I do understand the frustration of having to wait and if information on site is not clear.

I will be passing this information over to the relevant department who takes care of this to make sure this is fed back and we will do everything we can to make this smooth and fun going forward.

If you are still interested we do still have many other promotions to take part in so I would still check out these offers and if anything does seem unclear before opting in, please feel free to reach out to our friendly customer support staff who can talk you through the promotion first so there will not be any issues when taking part.

I am happy to see that you enjoy the selection of games on site and that you receive payments fast. We aim to get these processed as quickly as possible.

If you do have any other concerns or anything you wish to bring up please feel free to reach out to us at [email protected] and we will be more than happy to address any other questions you may have.

Thank you very much again and hope you have a good day ahead!

Kind Regards,

The Mr Green Team

Sammoosie
March 24, 2020
9

Fast pay-out, nice interface, lots of games.
Nice and quick customer service.
Good bonus and terms.

I am a member for 4 years or so and i am happy with this casino.

When you search for a game, not all games show. For instance, when i search for megaways games, only 10 show but there are many more(i play on mobile).

Mr Green Casino
March 25, 2020

Good morning SAMMOOSIE,

Thank you very much for taking the time to leave us a review!

I am pleased to see you are happy with our service and games on site! We do our best to implement new games and offers all the time, so I am glad to see you are enjoying this and hope you continue to!

Regarding the games not all showing when searching a game provider, this will be passed back to the relevant team to be checked further, and if not already I do recommend using our app on the mobile instead of browser.

Thank you again and hope you have fun playing with us!

Kind Regards,

The Mr Green Team

OswallB
March 12, 2020
7

Really nice casino, safety first, great layout, and lots of slots and promotions. I will keep this one close for sure. The chat has also little to no queue time.

I wish their chat representatives would be more ''human'' , and not sound so robotic. Definitely faster when using already-made responses, but it helps when you feel like speaking to a real person.

Mr Green Casino
March 13, 2020

Hi OSWALLB,

Thank you very much for taking the time to leave us a review! I am very happy to hear that you are enjoying our casino and the slots we offer! We always run different promotions so definitely keep an eye on that page and your emails for updates!

Regarding our customer support team, we do our best to provide excellent service however I am sorry if it does come across robotic at times. We appreciate all kinds of feedback so this has definitely been taken on board and will be fed back to the relevant teams!

Thank you again and hope you continue to enjoy playing with us!

Kind Regards,

The Mr Green Team

Hybris95
February 10, 2020
10

I played with a Bonus. The Live Chat was extremely nice and kind explaining stuff. I managed to wager through the Bonus and cashout 380€! I am super happy, the withdrawal was more then quick, I am just waiting for my bank account to show it. Thanks Mr.green.
Also the site has very much available Slots to chose from, nothing bad I can talk about!

Mr Green Casino
February 11, 2020

Hello HYBRIS95,

Thank you very much for taking the time to leave us a review!

I am very happy to see that you had a great experience with our Customer Support team and that explanations given were clear! :)

Big congratulations on your win, that's lovely! The withdrawal normally takes 1-5 banking days to reach your account.

I hope you continue to enjoy playing with us and if you need anything at all we are available 24/7 through email, chat and telephone.

Kind Regards,

The Mr Green Team

Welcome Bonus

Mr Green Casino: 100% up to €100 Live Casino Bonus

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