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Mr Green Casino

Our Rating CasinoRank
3.5/10
CasinoRank
Player Rating 185 reviews
5.5/10
185 reviews
Complaint Response 91 complaints
2 days avg. 91 complaints

AskGamblers Quick Overview

Editor’s View

As the name suggests, Mr Green Casino comes with the green layout and an abundance of games. 

If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.

What we like
  • Multiple gambling licences
  • Diverse offer of online slots
  • Different responsible gambling tools available
What we don’t like
  • Processing fees
  • Few table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

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Mr Green Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mrgreen.com
Established
2008
Licences
Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Danish Gambling Authority
Affiliate Program
Languages
Czech, English, Finnish, German, Norwegian, Swedish, Spanish, Polish
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Mr Green Casino

Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.

Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.

In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control. 

We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.

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StallCation

Complaints

Read the complaints other players have left for Mr Green Casino. Learn more about complaints.

Show all complaints
Mr Green Casino - Mr Green 5360 euro locked after KYC no reply from ID or Complaints team
Hello AskGamblers Team,

I am submitting this complaint regarding my Mr Green account, which currently has €5,360 locked due to a pending address verification.

On October 16, I emailed [email protected]
with a full explanation and attached all required verification documents (photo ID, selfie with ID, and proof of address). In that email, I clarified that I had mistakenly entered my father’s address during registration, but my official registered address is my mother’s residence, and I attached proof confirming this.

The same day I received an automated reply from Mr Green, confirming receipt of my message and stating that I would get a response within 72 hours. However, no one ever contacted me.

After 10 days with no reply, I sent a reminder email on October 26 to the same address.
Then, on October 27, I also contacted [email protected]
to escalate the matter — still without any response.

As of today, more than three weeks have passed, and my account remains restricted despite me having provided all required KYC documents and explanations.

I have also reviewed other complaints from customers on AskGamblers, and it’s clear that this is not the first time Mr Green has failed to respond to verification or payment-related issues within a reasonable timeframe.

Requested resolution:

Complete my KYC verification.

Unlock my account.

Release my balance of €5,360 immediately.

All documents and correspondence are attached below as evidence.

Evidence attached:

Email sent to [email protected]
on Oct 16 (with attachments).

Mr Green’s automated reply confirming 72h timeframe.

Reminder email (Oct 26).

Email to [email protected]
(Oct 27).

Copies of ID, selfie, and proof of address.

Thank you for your assistance in resolving this matter.

Kind regards,
staus Unresolved
€5360
Mr Green Casino - Casino not helping and delaying my verification

I honestly don’t know what else to do at this point. I played at this casino on August 1st, and I won using my own money (no bonus or anything). After that, I uploaded my documents for verification, identity, and proof of address.

Then the nightmare started.

My proof of address was rejected. Support told me I need to upload a bank statement showing transactions, so I did that. It got rejected again.

Then I uploaded a statement from my Irish bank. That also got rejected. When I asked them why, they said it’s either cropped or not fully visible, which honestly makes no sense because it’s completely clear and readable. I’ll attach it here so you can see it too.

After that, they told me to upload a utility bill, which I don’t have because none are in my name. I explained that to them, but they just keep rejecting my documents without giving me any proper explanation. I’ve asked several times for them to tell me exactly what’s wrong or what I should upload instead, but I just get ignored or the same generic replies.

I even sent them a warning email 6 days ago, asking for proper help, or I’d have to escalate things; no reply to that either.

It’s been weeks now, and I’m still stuck. I feel like I’m just going in circles with no one actually looking into my case. I’m really tired of this. I just want to get verified and access my money. I’ve done everything they asked, and every time I try to follow their instructions, they change something or reject it again.

This shouldn’t be this hard.

staus Unresolved

Complaint Statistics

Resolved 74
Avg. Amount $ 4,785
Avg. Complaint Duration 16 days
Avg. Response Time 2 days

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Player rating
5.5/10 185 reviews

Top reviews from our players

Basically they’re a NetEnt casino but we can find a lot more than that here (I’m sure they have some undiscovered territory for me too). They have a wide range of game selection as they cooperate not just NetEnt but also other game creators (not so long time ago they expanded the partnership with NYX so some good games like Merlin’s Millions are also available at Mr. Green). I like they don’t separate their games to red and black or by providers so we can find all games in on place. At the roulette tables 3 developers products can be found as we can play with NetEnt, IGT and Betsoft spinning wheels (it’s strange but for some reasons they don’t offer Microgaming roulette options). The NetEnt’s roulettes give the most features for players and the opportunity to more personalize the game but somehow I don’t find them too attractive here. Betsoft’s European Roulette version is also can be a good alternative.

One of my recent enjoyable time here was when they launched the new NetEnt game, the Space Wars. At first sight it didn’t seem to be the best NetEnt game but this 5-reel, 4-row, 40-line slot game has some fun to play with. The game can be played only at fix 40 line and stake can be placed between €0.40-€200. (I don’t know what’s the point of this very high limit. €200 per spin? Really? Personally, I’d love to talk to someone who has ever used it). It’s not the best paying slot but the activated 1 free re-spin after the line win can give some nice awards (my record was 6 or 7 re-spins one after the other). Its characters are uncategorized but I suppose they are some kind of aliens, anyway, they’re funny enough to spend some time with them.

I’ve been a member of Mr. Green’s community for a while and they haven’t disappointed me so far in any ways. They’re a decent gambling company with a lot of little things that can be loved here. I appreciate their minimum deposited amount (€1), the always helpful support team and how they care about their client (I got some free spins as a birthday gift) and they also inserted a little bit of humour their site as when I wanted to query my game history and I set too long interval the pop up window said ”Mr. Green has a great memory, but not this great”. Maybe a little bit more promotion would be great and the availability of customer service for w-mail and phone support might be opened for 24h. Other than that, good site, good services.

A few months ago I came across Mr Green Casino through some forum. I've read about the possibility to play there with deposits as little as only €1. I personally had never heard of an online casino allowing you to play with such a small deposit. I always thought the minimum was €10 or even more. After some time playing at other online casinos I've noticed I had like €8 left in my Skrill account.

So I decided to give it a try and deposit that small amount. Unfortunately I could not profit from their welcome bonus, since the minimum deposit to profit was €10 or higher I believe. I wasn't too upset about this since I only wanted to play with my leftover money. I played some Net Entertainment blackjack, some Starburst, Dead or Alive and never came across a balance of €13. I eventually went broke quite soon, but was overall impressed with their selection of games and the clear presentation of Mr Green.

It all looks so professional and games can be started up from the web browser. It didn't take too long before I came back with another deposit. Two weeks later I had €9 left in my Skrill account, so I came them another try. They have Net Entertainment, Microgaming, IGT, Betsoft and a fine selection of live casino games. I started playing Dead or Alive, a slot I personally hate because it just eats and eats and eats and hardly ever rewards me for anything.

My bet was only €0,27 but nevertheless I received the three scatter symbols quite fast. I wasn't expecting too much from the free spins session, because I usually get rewarded garbage. But too my surprise I had five wilds on five different paylines before the sessions was over, which meant another five free spins. I managed to win €100 from this and went to play live blackjack after that.

Again I got lucky and managed to get my balance up to €275. After that I played Gonzo's Quest and won again until my balance reached €350. I decided I shouldn't be too greedy and this was more than I could ever hope for. I requested my withdrawal and contacted their customer support to ask if I need to verify my ID with documents.

He told me the finance department decides whether that was the case or not. The following morning I had my winnings in my Skrill account without having to ID myself. Overall I had a good experience at Mr Green and they give out free spins on daily basis in August. I'd give them an 8,5/10 rating!

Deposits and withdrawals 9/10
Software and games 10/10
Customer service 8/10
Bonuses and promotions 7/10

I decided to play here was they offers some free spins and bonuses to their new customers, so I visited them home page and tried to get some information of the promotions, I mostly wanted to get the no deposit bonus because I didn’t had much money on my e-wallet, I didn’t found anything about the no deposit promotions so I contacted with the live operator. She informed me I wasn’t eligible for that free spins offer. I thanked the help than I made my account because I decided to try my luck with my last 20 euro deposit without any deposit.

I registered to them then I opened the live chat window again and asked the operator to removes the bonuses from my account. After it was removed I went to the banking page and deposited 20 euro via by Neteller. I get my money immediately and went to the slots and chooses the Frankenstein slot with 0.2 euro stakes. I played with it for an hour and after some good combined wilds I went up to 44 euro. I played down to 35 euro then I went to the Flowers slot with 0.6 euro stakes.
My first spins was awful then after a few spins I hit the free spins, when I finished my free games I collected 54 euro from it so it wasn’t bad. I raised up the limit to 1.2 euro and continues the play.
I started to lose my money so when I reached the 61 euro I decided to make a cash out because that was the triple of my deposit.

I withdraw it to my Neteller account and waited to them e-mail to ask some documents to the verifying. I didn’t get anything from them but I get my money within a day so I liked them.
Thank you!

Inactive user

Mr Green casino is a Net Entertainment software that speaks "safe and secure" over this entire electric playground. The appearance of Mr green casino paints an eco-friendly environment, green being the nature of everythng.

I was going through a tough time trying to ask support about eligibility, knowing Net Entertainment softwares have limits on player's eligibility especially from where I resided from. If I don't get my account validated through mobile or email verification during which at the time I did not get it done they will not answer my questions until I do so! It's understandable that verifying an account will confirm and secure everything but do they really need for me to do that just to get a leading answer? Just a yes or no will be enough! In support nothing is as bad as operators ignoring your requests right after asking them!

When my account became verified I finally got an answer and not a good one. I was welcome to play, just without participating in the bonus offers. I have come to have my funds won about five times as much for my first deposit of $51 on Mr Green. $249.03!!! Let me tell you that Jack Hammer 2, Victorious and Blackjack were the primary reasons for my success. It all pays off when sticky wins, way winning paylines and a handful of good luck would bring serious results! Having 3 to 4 coin bets on these slots can make the utmost difference! Net Entertainment casinos do lack the generosity of giving away free spins. I had yet to come across something like 200 free spins for a deposit.

These types of offers show up in Microgaming casinos on very rare circumstances or events and just recently I collected this offer on GoWild playing the 1 coin spins on Queen of the jungle for my $25 deposit as a replacement of my deposit bonuses. Mr Green casino needs more action towards the bonuses and eligibility on players with chat not being vulgar! Very nice slot payouts, great looking casino, fast payments with sending in my personal ID and information was included in the process so not a very big deal, ignorant support via live chat with first impressions and ineligibility to receive bonuses. Normally if things turned very good this casino should be getting a 10. Since there were some problems I would have to give them a 7 out of 10!

I am a player in this casino for several months, haven't invested very much here yet, however. What I find very cool is, this one has a minimal deposit here at the E Wallets as of a euro. I didn't really like Mr. Green, since at the time
there where no live chat online. I believe they only had one, a foreign hotline, which required always much time or the expensive Hotline cost or only the way over e-mail withmuch waiting time. And really no one want to pay huge prizes for a hotline out of his region.This is really bad.

Meanwhile, I fairly often play there, too. The Promo are felled very well what makes me to a often user of Mr-green offers.With such pleasure they sending the free game offers and one time as Mr.Green did send me some freespins, I did won ' 13,47 euros for the Slot King Arthur in April. Without any wager. The first four spins went out without a profit.So after I did used my freespin present from Mr.Green I was able to get two normal wild symbols and a golden 4 x Wild in the third reel of the machine. The picture brought about a profit of 56euros. What I found a very major part in my opinion and I am find also that to know to you as a tip .The most free games offers don't have any sales volume. So in my case and I coulddo this pay out of the Money.

Mr. Green is very fast with his payments. At all, I don't introduce and know which one exactly is the bank institute of Mr.Green and carries out thepayments but I can tell that they are one like almost every Netent also,too. Mr. Green'svery fast pay outs, most within a day on E-wallets. Unfortunately, I didn't have a large profit in here actually. But this does not mean much about their payouts. One can do what I very slap-uply find in the Mr. Green Microslots and record Netent Slots. Of course what is very various and increases the fun factor by something.

In my opinion, one of the best casinos there is! Personally I’m not a high roller, but MrGreen have always been the casino for me. They have a great selection of games from known developers like Netent, Igt and Betsoft, including the famous jackpot slots from Netent(Mega Fortune and Hall of Gods).

Another neat thing about MrGreen is their fun competitions where you can win prizes like ipads, free spins, match bonuses etc. In 2013 alone I must have gotten at least 100 free spins from them. The only thing I find a bit negative about their software must be their table games, which have been eating a lot more of my bankroll than the slots.

When it comes to the cashier MrGreen is also pretty good. They take the usual deposit methods, like Credit cards, Skrill and Neteller, and has a very low min deposit by Skrill which is about 2$ in my currency. That’s nice if im bored with a few bucks left in my Skrill account. Even though they state that a withdrawal by Skrill should take around 48 hours, my experience is that it seldom takes more than 24 hours. Often I have the money in a few hours if the withdrawal is submitted in daytime. The only thing I don’t like about their cashier, is that there’s no manual way too cancel a bonus if you are down to your last cents and want to make a fresh deposit. That can cause a playtrough to be carried over, which can be kind of confusing. One has to ask their support team. That being said, their support are always friendly and helpful.

So too sum it up, if you want a lot of fun and excitement for your money, give MrGreen a try, and they won’t disappoint you.

When I first saw Mr green casino it didn't look very promising but after I registered and started playing I was very happy with this casino. First of all I like that they combined a lot of software together in one casino and you have a tons of games to play.

My intention here was to use 10 free spins they offered as a promotion and then if I like how it works I planed to make a deposit. Unfortunately I could not get free spins and I made a small deposit instead. What I liked the most in this casino is the fact that they have great limits when depositing. With Skrill you can deposit as low as one euro so if you have small amounts in your Skrill accounts now you know where you can spend them.

I made deposit of 20 euros and like most of the times when I play Netent casinos I decided to go with table and poker games first. I played black jack and Texas holdem poker with small wagers and things were going in my favor. I won some cash here and then switched to video slots. The selection was so big I hardly made up my mind and decision was to play on thief slot. I played on it in few other Netent casinos and won some money on it too but here I was not so lucky. The slot payed only small winnings much lower then my bet and eventually I busted out loosing my whole balance. I suppose I made a wrong choice choosing this slot game but it was too late for me to make a difference.

Mr green casino is very well designed and I think I will make a new deposits here in future. One other thing great in this casino is their always online costumer support. You can reach them at any time and they will help you with you questions.

My rating for this casino will be very high because they really made an effort to please the costumers and for this they get 9 out of 10.

Very good casino.And there are no players who can say anything bad for this casino. The first thing I liked is that the casino is no need to download.All games are available in the browser and they are really well done. Specifically pointed to a number of table games. In addition to table games I prefer video poker. Over 20 variations and a great software offers really comfortable playing. Video slots are also great, of course it is something that we expect when we know they are powered by "NetEnt" and "Bet on soft."

I have to single out one slot that really impressedme and it's "Boom brothers." This is the first game that I tried in this casino and definitely my favorite. Brilliant animation of characters, and a free spins and bonus round, are the main reasons for this. Simply there are plenty of options to make money and somehow it seems that you have to win when you play (which of course is not true ) but it provides a really good time.

Now small gripe is that they do not have very many options for payment of money. But of course there arebasic ones: the transaction could be done through credit cards, Moneybookers (skrill), Neteller and a few other options but do not have the option of making payments through "EcoCard" that I normally use but well. I would like to point that they have no option"live chat" but everything is done via email or phone and I have to mention that they are really quick and efficient and they respond to e-mails very fast and quickly solve all the problems that people have.

Security is also high. When I deposit money in the casino, I know I will not be fooled.Bonuses are really good. 100% bonus on the first deposit is nothing new but they will continue to delight you with new promotions and a bunch of free spins, which willget you to try some of their new slots. Overall my impression of this casino is great.

Inactive user

Mr Green sounds like a good name for a casino but I wonder if one casino made their name into Money casino? What would people say if they come across a casino like that?

My visit is very swell to be honest but as with merged softwares into one casino I cannot take bonuses of any kind but I was welcome to play in Real money which is good enough for me!

Before I decided to make a deposit I thought to myself just how much to transfer because the other visit I had on a different merged or super casino I deposited $50 but only won a little over $40 during which my $50 was not getting wasted, only being gradually lowered than heightened without return (lowered first then grew without losing money). I thought if this would happen again which I wanted to I would do it, start off with $50 once more! And so I did with $50 under Moneybookers.

Now with a choice to make coins rain from the machine I proceeded with Elements for a warm up and got $17.23 total after a fair amount of gameplay then I moved onto Golden Shamrock which was really new to me nothing worth mentioning because the features are all common with other video slots (Expanding Wilds that appeared pixelated when the camera zoomed into the thrown gold coins from the Leprechaun's hands, Free Spins, Multipliers). I lost $12.30 from a $0.60 bet per spin until I triggered the Free Spins (received by landing 3 Golden Shamrocks/clovers) and won $16.40 from that free spins feature which took away my losses and gained a few dollars over.

Then finally came the video slot Mega Spin - Break Da Bank Again which was extremely awesome and became totally stingy with the wins. At first with Max Bet ($0.90 per slot machine x 4) I got some moderately high wins from my first 6 spins, then got nothing on my 2 spins after and when I spun the reels after I triggered 15 Free Spins on the 4th slot with 3 scattered vaults! Once I was in I took a huge pile on money with me when I hit a five winning combination with 4 of a kind kings and a Break Da Bank Wild (worth 5x) on Line 7 on my 5th last spin!!! This allowed $175 to flow into my account!!! The rest did not win me anything. Everytime there is a big win this video slot turns cold and dead for a couple of hours. Could it be that this video slot is too high maintenance for me (High Variance video slot)? My balance poured a total of $249.33 over my hands. It was actually in my balance but so what if I made an exaggeration lol. Anyways now that $249.33 was good enough for me I came to the withdrawal page (Oh Yeah) where mash potatoes meets gravy and cheese curds (where I processed the withdrawal with my documents and waited a certain amount of time for my Moneybookers account to get fat)!!!

You know it's funny how Rival casinos do not allow Canadian players to play for real money but when it comes to Microgaming, Playtech, NetEnt and a bunch of other softwares, give and take they do not allow players from the US to join. It sounds very ironic. Overall a sweet deal happened to me here, maybe it will happen to you too!

Support: 8/10
Terms and Conditions: N/A
Deposits: 10/10
Payouts: 11/10
Withdrawals: 10/10

Mr Green casino, what can I say, great graphics, easy to use, quick and friendly chat and telephone service.

The first time I tried the casino was during their welcome free spin bonus. The casino uses Netentertainment slots of the highest quality as well as some of the other top software, no drop offs or problems as such. Full screen on slots is a positive especially with my eyesight lol.

The nice touch of an instant deposit facility next to slot you are playing, also a time controlled prompt to let you know how long you have played and closes and opens the slot after prompt closes. This is a great idea and I wish more casinos would follow suit.( saves you going into trance mode which can happen after a long playing time ).

The other games are also very usable with the usual table games. Another plus is the fact you can deposit through Neteller for wait for it only £1, yes you heard correctly £1, this gives you a chance to build up some cash with depositing too much, this is a really good system. The cash out gives you no problems and is very quick (especially through Neteller )the only con i would say is the fact that because I'm in the UK I don't seem to get the cash bonuses other countries such as German users receive but all in all this is a great experience and would give the casino the following marks.

Support: 9/10
Software: 10/10
Security: 9/10
Finance: 10/10
Bonuses: 7/10
Terms&Conditions: 8/10

So get along to this casino, MR GREEN ROCKS !

Mr Green Casino News

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This is How 34,977 Coins Was Won From 6 Spins on Super Heroes!
Big Win This is How 34,977 Coins Was Won From 6 Spins on Super Heroes!

Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.

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