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Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Good Morning, Gabriel04. Happy New Year! I would like to thank you for your feedback left on AskGamblers for Mr Green. My name is Leah, I am the person responsible for acknowledging all our players feedback and directing them onto the correct teams. I am happy to read that you felt our Customer Service team treated you nicely and you were responded to within a quick time frame. Here within our Customer Service Team we focus and aim to be there for our players to provide instant help , are team also work closely on providing the best customer service experience so we really appreciate your feedback in this area. Regarding our verification procedure, certain documentation requested needs to meet certain criteria before our verification team can fully verify your identity. I am more than happy to elaborate on why the documentation you submitted was not accepted by our team. For security reasons, please kindly contact [email protected] and once I have located your players account I will be able to assist you further. In the meantime, I look forward to hearing from you and I hope you have an amazing day ahead.
The fact that you can use paypal to deposit and they do not combine bonus with real money so you keep any winnings on your real money which is played first, good selection of slots to play and good live gaming section.
I had a bit of a problem that took a bit of time to sort out but it was resolved in the end with hopefully lessons learned all round for all, it was corrected by Mr Green eventually so thanks for that.
Dear xbigguyxxx, thank you for your feedback. I hope my message is finding you well today! I have just received your feedback from Askgamblers and unfortunately, Leah, our Ask.gamblers representative is out of the office on holidays but my name is Mikolaj and I would like to address your feedback and help you further. First of all, I am very glad that you are happy about so many features on our website: deposit methods, bonuses and our slots games. We are happy that you were enjoying your casino experience! As for the problem you've mentioned - I am very happy that we solved this for you. In case you need any further assistance or follow up on your case, please email me to [email protected] with "for attention of Mikolaj" in the subject line so I will happily assist you further. Have a great day ahead and Happy New Year!
I don't play for real money often. But I decided to try it out at Mr. Greens and had a lot of fun and actually won.
I like the way the site is presented and the various software providers as well. This is my first time playing here and my withdrawal is "pending" and when I contacted them in regards to this they were very friendly in helping me get my money.
One of the main reasons I like them is there good reviews and as a Canadian, player I wanted a place I could trust in case I won and wanted to cash out without any problems.
Compared to many casinos there seems to be little problems here. Gambling is a choice that comes with mature risks so win or lose as long as you have fun.
Thank you for your valuable feedback to Mr Green. I hope my message is finding you well and you are having a great day. My name is Leah and I am the representative on AskGamblers for Mr Green. I would like to firstly congratulate you on your winnings. You also have mentioned you are new to our Casino and it is Mr Greens pleasure to welcome you on-board. I am extremely happy to see you are having fun and you managed to claim a withdrawal whilst playing with us. I would like to also take this opportunity to wish you all the luck playing on Mr Green and I hope you enjoy your winnings. Our customer service team are always here to assist you, if you need anything at all please feel free to contact them and they will try their utmost to help you. In the meantime, we are here to assist you and help you further. I wish you all the luck playing on Mr Green and I hope you have a Merry Christmas ahead.
I read some good reviews about Mr. Green so I joined but I didn't deposit. After a long chat with Tom at the casino, I realized there were some restrictions on certain games for Canadian Players. Tom was kind enough to tell me he would escalate the issue, so I am so far impressed with their customer service but I did read below whereby one player said the customer service tries to end the conversation quickly. That is true. I kept a copy of the chat as well.
I really always check reviews before depositing as I have already been dubbed by other rogue casinos that promise something and don't deliver. Let's face it, Withdrawal times and process are of utmost importance and I have had a hard time with the Grand Ivy so I don't want this re-concurring elsewhere. I have read reviews below that some are having issues on the complaints. A few too many and that is not good.
Also, I like playing games from Elk Studios Software, I play these games daily in 3 different casinos. When I chatted with Tom, he told me they have those games but I tried the search and could not locate. I then asked Tom again and he went to management and advised that these are banned from Canadian Players. That is false as I play them daily in The Grand Ivy, Video Slots and others, He has escalated my concern and said they would respond to me via email. I will soon see and I will report back.
I have rated a five until I hear back and see how withdrawals, if I do receive any, go for me and then I will comment further. :} Good Luck to all players !
Thank you for your valuable feedback to Mr Green. I hope my message is finding you well and you are having a great day. My name is Leah and I am the representative on AskGamblers for Mr Green. I would firstly like to thank you for rating Mr Green and providing us with your valuable feedback. We take all players feedback on board as this helps us acknowledge and improve in areas where and if needed. I am happy to read that you were satisfied with the service provided by our experienced agent Tom. I am sorry to see you feel we end chat conversations quickly, I can assure you this is not our intention and feedback and training will be provided to prevent our players feeling this way. I would like to assure you that we always strive to assist our players in the best way possible so your feedback will help us improve in this area. I am glad to hear that you like to play and enjoy the Elk studio games. I am sorry if there has been some confusion regarding their gaming license and where they operate. You have advised there is a pending case our end regarding this information. Unfortunately, through AskGamblers I do not hold your Account ID therefore I am unable to check the status of your case. If you would like us to check today for you, please kindly email [email protected] and we will advise further. In regards to our withdrawal process. I would like to provide you some further information around our procedures and processing times. Due to our license requirements are players must complete account verification. This procedure is implemented as a security measure on behalf of ourselves and to protect our players. Our Payments and Fraud team can send their request for certain documentation to be submitted by our players in order for verification to be completed. Our customer service team are always on hand to help our players with this process. If you would like to verify your players account please kindly contact us back and we will guide you further. In the meantime, we are here to assist you and help you further. I wish you all the luck playing on Mr Green and I hope you have a Merry Christmas ahead.
When a few months ago I joined the Mr green casino they are offered 20 free spins on the gonzos quest slot. In the past when I saw they promotions usually the Hungarian players was not allowed to get the no deposit bonuses but it seems they changed them rules.
After I registered and verified my phone number the free spins was there and I can use them instantly. The first rounds didn’t bring much luck but the end of these spins I collected about 5 euro.
They always gives 35x wagering requirements to their bonuses so I had 175 euro what needed to complete. I started to play on netent games like twin spin and spinata grande. About a half hour later I succesfully completed the turn over and had about 100 euro real money. I decided to try to maximize my profit and played a bit more in the previously mentioned video slots.
My lucks runs out because I lost 30 euro without any plus. When I reached the 90 euro again I decided to stop playing and claim what I have earned.
I deposited the minimal amount with skrill (5 euro) without any bonus. (You get your first deposit match bonus when you deposit at least 10 euro, if you deposit 20 you can get 100 free spins plus). I expected like other places where I played they will asking for documentation after I requested my withdrawal but they are not. I get my winnings within five minutes without any problem.
From this time I spent some money on them casino but when I lucky enough to win I always know they pay out my money in seconds.
If you never tried this casino you have to do because they are one of the most trustable gaming sites with good signup bonuses (deposit and no deposit too).
Good Morning to you, Fiananc. I hope my message is finding you well! Thank you for kindly leaving your feedback for Mr Green. My names is Leah, I take on board all our players comments and feed them back to the relevant teams. I am very happy to read the positive feedback you have left for us, and it is great hear you feel our casino is a trusting gaming site, this feedback means a lot to us. I hope you enjoyed the winnings you withdraw on Mr Green and it’s soon Christmas so some nice prizes are to be won, stay tuned. In the meantime, I hope you have a fantastic weekend and please rest assured if you need anything at all to contact our friendly customer care team and they will be more than happy to help you further. You will be able to locate our contact details on our homepage. Thank you again, Fiananc and have a great day.
Very good experience! I used it only for the live casino, and one day they offered me some 50 or 100 free spins out of nowhere and with those I had the chance to win 150€ in real cash that were credited on my credit card in record time!!
Good Morning to you, Fuserr. I hope my message is finding you well and you are having a great day so far! Thank you so much for rating our Casino on AskGamblers. I really appreciate the great positive feedback you have left for Mr Green and I will be sure to forward this onto the team. I am very happy to read you are enjoying our Casino and I am happier to read you won with Mr Green to withdraw, congratulations on your winnings! In the meantime, I wish you all the luck playing on our Casino and rest assured if you need anything at all please feel free to contact our team for further help.
I don't always get notified when my free bonus spins are ready to play.. so find myself checking numerous times. Please make this more clear!
Thank you for your message, today. I hope my message is finding you well and you are having a great day so far! I am very sorry to read that you have not been notified when you have had active free spins available for you to play, I can understand how this must be frustrating keep checking the games to locate them. I would now really like to help you further and try resolve this issue for, it may be a technical glitch we have overseen. Our offers with free spins are normally notified via email or the notification bell displayed in your players account, these channels are how with communicate these bonuses. I am more than happy to help look into this further for you. Please can you kindly email our friendly customer support team and they will raise an investigation for you. The reason I ask you email is so we can locate your Account ID number and registered email address to be able to look into this further for you. You can email [email protected]. In the meantime, I look forward to hearing from you. My name is Leah, if you need any further help please of course contact me straight back and I will try my utmost to help you.
What I like about this website is the nice layout and wide selection of games they offer.
As for the withdrawals, I think it's one of the worst casinos operating in the market, because the verification process is very long and complex.
Moreover, the customer service agents are rather impolite - they don't want to answer the questions directly and they always try to finish the chat as soon as possible, not even asking if there is anything else they could help us with.
Thank you for leaving me your message today, PANURU. I hope my message is finding you well today. My name is Leah. I am the person responsible for taking on board all our players feedback for Mr Green. Here at Mr Green, we will always encourage and value all feedback provided by our players, we find by acknowledging players feedback, comments and suggestions it helps us improve and strive to provide the best gaming experience to our players. I am very sorry to read that you feel dissatisfied with Mr Green. It is such a shame that you feel our verification process is too complex as we strive to make this process as easy and quick as possible. I have now forwarded your comments as feedback onto the correct team. Your feedback will help them improve in this area as we certainly do not want our players to feel this way. Regarding the service given by our customer service team. I would like to look into this matter further and provide feedback to the agents you were in contact with. Our customer service team are thoroughly trained to help our players and treat them with the utmost respect. I am sorry to read that your experience whilst in contact with our agents differ to this. I would really like to look into this matter and provide training and feedback, I would appreciate if you could kindly email myself in the office so I can carry this out. So I can locate your players account and check this matter for you, please can you kindly email [email protected] and put my name as the subject. Again, Panuru, please accept my apologies on behalf of my team. We are here to help you, and I urge you to contact me directly if you ever feel in the future that you did not get the service you would expect. In the meantime, I hope you have a great weekend and thank you again for your feedback.
I had actually great time with Mr. Green casino, and I loved many many things when I was playing there. The "Fantasy" design of Mr. Green (although later on I don't play there, but I enjoy the newsletter to see what new story of Mr. Green just comes out), my 200 EUR cash withdraw there with the minimum deposit 20 EUR, and the nice customer service. Withdraw was proved and reach to my e wallet within a week, not the fastest, but it's good enough compare to some RTG casinos....
I love so many features there on Mr. Green site...but after all, it's a "casino"......after finishing the great welcome package, I find no other interesting bonus/free spins offers to keep me back. I'm not a fan of Tournaments, even with small free spins deposit bonus, they are always with wager requirements. Therefore I almost don't play there anymore these days.
Thank you for your kind words, Wowow12345. I hope you are having a great day and my message is finding you well! I am very happy to read that you enjoyed playing with our Casino and you loved many things Mr Green has to offer his players. It is always nice to hear such positive feedback for our Casino. You mentioned you no longer play with Mr Green, which is a shame, I understand this is due to our bonus requirements and you advised you are not a fan of tournaments. Our Team design their offers and promotions around our customers so I will forward this feedback on for you. Mr Green is always full of surprises and you mentioned you still read through our newsletters, if any offer catches your attention that you would like to participate in, please contact our team for further information. I am also happy to read you were treated well by our customer service team . We have an amazing team of people that work in our customer service department, we recognize the customer is the heart of our business and I hope this shows. In the meantime, thank you again for your feedback and I hope you have an amazing week ahead. Leah
Worst Site for pay outs, bonuses are very rare and when you do get one it wont be over 10£ Live casino is fixed really badly.
Would not recommend this site. May as well just burn your money.
Thank you for your feedback, LEWISJR. I hope my message is finding you well! My name is Leah, I am the person responsible for taking on board all feedback from our players and forwarding to the correct teams to view. I am sorry to read that you are dissatisfied with Mr Green’s payouts and bonuses. Unfortunately, without having access to your players account I am unable to check your game play or view any good will bonuses offered. I will be more than happy to personally review your players account to advise if any active bonuses of free spins available to you. Please can you kindly email [email protected] and put my name in the subject line, your email will then be directed to myself. I will then be able to help you further. In the meantime, I hope you have a great day ahead and please do not hesitate to contact me if you need any further assistance, I am more than happy to help you.
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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Customer service was nice, quick responding, Good selection Live games.
I wanted to verify my account but they did not want to accept my Biometric passport as ID. Very dissapointed with the service.