AskGamblers Quick Overview
Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Bettie. Thank you for your feedback here on AskGamblers. My name is Dennis and I'm the current AskGamblers representative here at Mr Green. I'm very glad to hear that you've been enjoying our various promotions. This year Mr Green has really been working on pushing out a lot more promotions and ways to play on our site, hearing that you've enjoyed these is really fantastic! In regards to the other feedback you've provided I'll make sure to forward this to the relevant department. We're constantly looking for areas where we can improve our site and a lot of these decisions that are made are coming from player feedback. I can definitely understand your feedback where you say that it in a way feels like a newbie site, and this is partially true with the feedback you've posted regarding our sports site. We just launched our Sportsbook site last year and have since been working really hard to make sure it's a easily navigated and functional site. Before any aesthetic updates have been planned, our sports team have been focusing on making sure that the technical side of everything is working as it should so it in no way affects your gameplay. There are some updates planned for the site that should come out in a not so distant future, and I hope that it will be updates that is to your liking as well. As for the verification process this is something we have to request in order to be compliant towards our license. Information about this is in the terms and conditions you are provided with at registration, and you can always start this process if you would like to be pro-active. When the verification process has begun, there's an email sent out to every player informing about this and what needs to be done, and this email advises players to use our document upload site which you can find through your account page on the site. Sending documents via email is of course also accepted, but for security reasons we always recommend using the upload site. If you would have any additional questions or are in need of assistance of any sort you are always welcome to contact our support department, and we'll make sure to assist you in any way possible. Otherwise I'd like to thank you once more for your feedback here, and wish you a great evening.
I've had nothing but the best treatment from Mr Green.. excellent professional staff that went out of their way to help me with any issues I've ever had. I strongly suggest this site to anyone.
All an all a fun and good experience.. Thanx again guys.
Dear Tazman09. Thank you for your great feedback! My name is Dennis and I'm the current AskGamblers representative here at Mr Green. I know I speak for both myself and the agent in question that helped you out tonight that we really appreciate this feedback. It's great to see that you've been enjoying yourself with out casino playground, but even better to see how satisfied you are with our support staff! If you are ever in need of any assistance or have any questions we are always avaliable for you, 24/7! We're just a chat, an email or a phone call away ready to assist you further! Thank you once more for your feedback Tazman09, and I wish you a continued great night now!
Definitely one of my favorite casino options due to large variety of slots, amazing interface-graphics and user experience.
Regarding to payments the fees are a little bit high enough. With more bonuses and promotions you will be number one by far!
Dear Sotiris P. Thank you for your amazing feedback! My name is Dennis and I'm the AskGamblers representative here at Mr Green. I'm very happy to hear that you have been enjoying yourself at our casino playground. After you've made your first deposits on the site that due to license agreements needs to be made through either card or PayPal, you should be presented with several other payment options. Some of these are E-wallets such as Skrill and Neteller, and these payment methods are without any fees in regards to the transactions. As withdrawals needs to be processed to the same payment method that the previous deposit came from, I can recommend you to try depositing next time through an E-wallet. Generally withdrawals are also processed faster when using E-wallets instead of cards. I hope this helps to improve your overall satisfaction with our site, and if you would ever have any questions or encounter any troubles then feel free to contact our friendly support department. We offer 24 hour live support to all our players so rest assured we are here for you. Feel free to contact us via telephone, send an email or if you need instant help please request a live chat with one of our friendly customer service representatives, and if you would like to get in touch with myself personally you are more than welcome to ask for me. Otherwise I'd like to wish you a great afternoon now, and wish you great luck in the future in our casino.
I thought I'd play mr green after noticing there was a number of games that I enjoy playing. I deposited $50 aud & had a really good run but unfortunately lost it all. I decided to deposit another $30 aud & it got quite low, then it just went up & up & up to a lovely amount of €4500 euro ($5900aud). It's the best win I've ever had although I then started to have concerns as to weather the withdrawal would be approved & if it would take a long time due to me being in Australia.
I proceeded to withdraw & it had no problems. The thing I'm most impressed with is that as soon as mr green verified my I'd, the money was in my skrill acc within 4hrs. I then only had to wait 2-5 business days for it to be in my bank acc. I'm so impressed with how fast everything was processed from the time I hit withdraw to the time I had the money in my bank. Highly recommend this site. :)
Dear REERE3. I hope you are well. My name is Dennis and I'm the AskGamblers representative here at Mr Green. First of all I would like to congratulate you on your winnings, what a fantastic way to start your adventure with us here on our casino playground! After a player completes the verification process withdrawals are usually processed very quickly. We will always try to make sure the withdrawals are processed and sent within a few days, as sometimes some extra security checks needs to be completed. Of course, we always look for ways to shorten the processing time as much as we can. If you ever have any issues or questions our support department is there for you 24/7, every day of the week. Just give us a shout through our live chat, an email or a phone call. I want to thank you so much for the feedback that you've provided, as we constantly listen to customers feedback in order to make sure our site makes the improvements our customers want. For now I want to wish you a great night, and I hope the future here at Mr Green will be the same great adventure as your start has been!
Nice site clean layout, Fun games and great selection ..
Like alot of the other reviews my only grudge is that they do not offer alot of bonuses.. Can go months without one sometimes..
Apart from this I cannot complain.
Good evening! My name is Dennis and I'm the AskGamblers representative here at Mr Green at the time. Thank you for your feedback, it is really appreciated. As you stated about our game selection, it really is true. With over 350+ games and slots, there really is something for everyone at Mr Green so we thank you for recognising our expansive and exciting selection of games. If I may, I would just like to let you know we have recently launched of our new feature "Reel Thrill" - 15 minute tournaments continuously running 24 hours a day means the fun quite literally never stops and the chance to win big Cash is never too far. I am sorry to hear that you do not feel our Bonuses are forthcoming as you would like. Our Bonus offerings are based upon your request and are commensurate with recent activity observed on your account considering withdrawals. If you ever feel like lady luck has not been on your side, then you are always welcome to jump on our Live Chat function anytime 24/7 and one of our Customer Service Specialists will be at hand to check if your account is eligible for a Second Chance Bonus. Please, if you have anymore queries or feedback in the future, do not hesitate to get in contact via chat, email or phone to speak to one of our Specialists directly. Have a pleasant week and all the best.
Good game selection and some offers. Not always good but have been playing at worse places. Still not happy with them. Good if u want to play without bonus.
The offers are not very good apart from the welcome bonus. Feels like the company doesn't evolve anymore. They got stocked at some point and don't go with the time. Seems like they just lay back because they know they have kind of a good reputation in general. But when you are aware of competitors and how they operate you can feel the difference.
To be honest, if you look for a casino with a great game selection, I prefer LeoVegas. At least they are still trying to move forward and the offers are much better if you want to ply with a bonus from time to time.
Dear Biankal. My name is Dennis and I'm the AskGamblers representative here at Mr Green at the time. Thank you for opinion and added interest in our casino! I am glad you like our game selection, we are always on the look out to expand our already expanse and varied selections of great games available! However, I am very sorry to hear of your feelings towards our bonuses. We treat all our customers accounts and bonus payouts on a individual basis. Mr Green is more than happy to grant bonuses on the request of its customers, depending obviously on your activity and loyalty to our casino. In fact, we are actually always looking to improve across the whole of our casino and we have recently introduced the "Reel thrills" feature, that will regularly give you and all of our customers the opportunity to win bonus spins every 15 minutes!! (Unfortunately excluding Canadian based players at the time). Hope this helps and have a lovely week ahead!
Lots a choice, and nice website and many ways to contact support.
The amount of time their "payments team" take to approve the unusually high number of documents they ask for to prove your identity even when all they have to do it credit the same card that was used to deposit, and the customer support can never actually give you an answer for any questions you have.
Dear Johnybuh. I hope you are well. My name is Dennis, and I am the AskGamblers Representative for Mr Green at this time. Thank you so much for sharing your feedback. Processing a withdrawal is something we always try to do within 3 days, in some cases it can be a little bit delayed due to additional security checks, such as verifying your accounts with documents. The reason that we request all the documents we do is to ensure that we can have the best security as possible, something we take great pride in having for our players. Once you have completed the verification process, the withdrawals are handled much faster. If you feel in any way that you have questions that you have not been able to get a straight answer for, feel free to contact us either via email; [email protected], via the live chat service or via phone. If you want to get in touch with me personally, you're welcome to ask for me, Dennis, and you can be put in contact with me. I hope that your winnings has made their way to you now in any case, and I wish you a great afternoon!
Nice look, lot of games. Mr.Green back story and quite good payout.
Deposit and withdrawal fees, not to many promotions.
Good Morning, Olfisson. I hope you are having a great day so far and thank you for leaving us your feedback! My name is Leah, and I am the AskGamblers Representative for Mr Green. I would like to thank you for your nice comments left for Mr Green and It is very nice to hear you like the story behind our Mr Green the Gentleman, please trust I will forward you feedback on to relevant persons. Mr Green, runs various exciting promotions on a regular basis for his players. At this time he offers our Reel Thrills that gives players a chance to win free spins this offer is run very frequent, on top of this different offers run each week and you will find more information on the Mr Green campaign site. If you would require any information on any of our offers and promotions please kindly contact our friendly customer service team and they will guide you further. In the meantime, I wish you all the luck whilst playing on Mr Green and I hope you have a great day ahead. Leah
Almost Everything! Awesome cashout times (a few minutes and money is on neteller), beautiful site design and very responsive, excellent games. Another GREAT thing is minimum 0.50 on some roulette tables, which is perfect for casual players.
I do really recommend this casino to everyone! The best I've found so far, no doubt.
I'm mostly a roulette player, a casual one, so it would be great to see the minimum stake of 0.50€ extended to other tables, like Mr Green live roulette, and netent live ones.
I really think a lower minimum stake like 0.50 or even 0.25 like on double ball, is positive for the casino because it will certainly attract a few more players, and all those who bet high, will continue to do it ;)
Well this isn't really a negative point, just on opinion / request :P
Good Afternoon to you, Pedro, I hope my message finds you well! It is also great to hear from you and thank you for the feedback left for our Mr Green Team. My name is Leah, I represent Mr Green on Ask Gamblers. I would also like to personally thank you for rating us 9 Stars, this shows us that you are enjoying our Casino and I hope you are having lots of fun. The feedback you have kindly left for us has been forwarded to the relevant teams, I can advise this feedback will brighten their day as you can imagine our design team will be extremely overjoyed to read that you feel our site is beautiful and responsive. I am also happy to read that your withdrawal was transferred quickly, I hope you enjoyed your winnings won with Mr Green. You have mentioned you are more of a casual Roulette Player, and the feedback you have left regarding the minimum stakes on Roulette will be forwarded to our game providers as feedback also. I wish you all the luck playing on Mr Green and please rest assured if you need anything to contact our friendly customer service team for assistance.
Lately I am very dissapointed about e-mails amount I get from them so accordingly I am not depositing but that's the only problem I had here. Mr Green is the only casino in which I had overall of 400 credits deposited back then and started this day with 20 credits deposit. I deposited at MrGreen small amounts like 5, 10, 20 maybe twice a week. And I won 38,000 PLN that day. My withdrawal was 30,000 but I was surprised by the difference in winnings in other casinos and amounts of deposited in them. The thing of me telling you the story is that they are really fair casinos to any kind of players and any tier of loyalty. It's happy to be back there sometimes, even for a little bit...
I did not get the small no deposit e-mail bonus offers like my friends here, who did deposit maybe twice in a lifetime. Just cut-off promotions completely since 03.2016 !!!
Thank you for your feedback for Mr Green, Lukasz, it is great to hear from you. I hope my message is finding you well today and thank you for rating us an amazing 9 Stars. My name is Leah, I represent Mr Green on Ask Gamblers at this time. I am the persons responsible for forwarding all our players feedback left for Mr Green onto the relevant teams in hope to help us provide the superior gaming experience to our players. I would also like to thank you for your great feedback relating to your winnings. I really hope you enjoyed your winnings with Mr Green and I of course wish you all the luck whilst playing on Mr Green in the future. We will also be more than happy to look into your players account to see if there are any active offers or bonuses you may not have claimed as of yet. If you would like my team to check this information for you, please kindly contact us at [email protected]. We will then be able to locate your players account and advise you further. Please contact from your registered email account. In the meantime I hope you have a great week ahead and please rest assured if you need any assistance to contact me or my team back and we will try our utmost in helping you. Good Day, Lukasz.
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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Screenshot
+ Responsive and modern UI
+ Many free small promos (raffles - get tickets from your wagering, reel thrill - 5 players with highest score in 15min for a chosen slot game get free spins, free bet for accu..)
+ Friendly and responsible support
+ Has rtp
+ Casino games are limited (no video pokers)
+ Can't view your game history (so you dont know how much u spent on each game, dont know how many tickets you got for the raffles)->have to live chat
+ Can't see your balance details from the main screen (how much in cash, in bonus..)
+ Sports betting's market UI is badly classified (it is difficult to find your demanding market, have to scroll through a ton of odds to see the right one)
+ Match's info is cursory (only cards, offsides, number of attacks and shots showed)
+ Can't choose your favorite leagues, markets
+ No place to verify your account, wait till withdrawal and will be asked to send docs VIA EMAIL? which prolongs the process
->feels like a underconstructing newbie site