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Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Good Afternoon, GIVEMELUCK16. I hope my message is finding you well today. My name is Leah and I am responsible for passing on all feedback that has been left by our players to the Mr.Green Team. I would like to start by thanking you for leaving us your valuable feedback and I am also happy to see you are enjoying our live casino and you feel our withdrawal times are fast for you. It is such a pleasure to hear great ideas suggested from our players , I have already forwarded your ideas onto our marketing team to review and hopefully implement for our players so thank you again for these suggestions. I can understand that it may be disappointing to our players that a fee is applicable after certain amount of withdrawals in one consecutive week. If this procedure were to change we will of course notify all our players. I wish you all the luck playing with our Casino, if you need anything at all please contact our helpful agents on our 24 hour live chat, we are all more than happy to assist. In the meantime, I hope you have a great week ahead.
Not a lot and the bonuses are not what they are made up to be.
The fact it wraps your deposit up in your bonus and you end up having to play about 2 grands worth of play to unlock £50! With all the bonuses it sounds too good to be true, and it is!
Good Morning, TANGERINE777. I hope my message is finding you well and you had a great weekend! My name is Leah, I am the representative for Mr.Green on Ask.Gamblers. I review and take onboard all feedback left for Mr.Green on AskGamblers and filter it to the relevant teams. I would like to thank you for leaving your feedback for us today. I am sorry to hear that you were dissatisfied with our current bonus program that we offer to our players. You will find on our website an area where you can view all bonus information and terms and conditions of bonuses offered. This specific area holds all information regarding wagering requirements, second chance bonus and free spin information. Most bonuses are attached with x35 wagering requirements unless stated otherwise. The deposit you would make into your players account will entitle you to a bonus. Mr Green will never tie up your money with wagering requirement’s when you make a deposit. Wagering will only be fulfilled when playing bonus money only. You mentioned in your feedback that you feel we do not offer a lot of bonuses with our Casino. Our Customer Support Team are more than happy to review your players account for any active bonuses. We also offer a 24 hour live chat service to all our players, please feel free to request a chat with our friendly agents and they will update you on any current promotions. In the meantime, I hope you have a great week ahead and if you need any further assistance please contact us here in the office, you will find our contact details on our website.
Easy to navigate site and to too much communication some places you feel inundated but very good
Really this is why the mark was so low I had a nice win on a Friday it is now Wednesday the following week and still not received my winnings . I've sent documents as they have asked and yet no funds have been released . The lady I spoke to yesterday Kelly was lovely and confirmed that my ID received was ok , just feels a bit of a con that they are still sitting on the Winnings
Good Morning to you, ZOECATS. I would like to take this chance to thank you for leaving me your feedback on Ask.Gamblers. My name is Leah, I represent Mr.Green for Ask.Gamblers. I am responsible for forwarding all players feedback onto the relevant teams and assisting players with any questions they may have. Regarding your winnings, I would really like to be able to help you further with the process of your pending withdrawal. I of course understand you would like to start enjoying your winnings as soon as possible. Unfortunately, I am not holding any of your account details to be able to locate your players account with Mr.Green. Please can you kindly email me from your registered email account to [email protected], please enter my name in the subject line. Once I have received your email, I will investigate your case further and liaise with my payments team for an update for you. I am in the office until 16.00 uk time, I will try my utmost to help you further with this matter. In the meantime I hope you have a great day ahead and I look forward to hearing back from you.
I've forgotten about Mr Green just recently which is actually a real shame as I always thought this was a top quality casino. Even when I first signed up here around three years ago I was really impressed with the quality of the website and the huge number of games on offer and both of those things have been improved even further when I take another look at the website today.
All of the major slot providers are offered here with the exception of Playtech (it's mentioned on this page, but I don't see any of my favorite Playtech games available so I think this might be a mistake) and all of the best new developers are included too such as Yggdrasil, Thunderkick and the fantastic Play N Go who have been creating a huge number of top quality games just recently.
I like the fact bonus funds can be used on any game at Mr Green, of course there are a bunch of caveats to this statement, a handful of excluded games, bet size restrictions and the like but in general I think the terms and conditions here are very fair and certainly no worse than you would find at any other top tier on-line casino.
I have only had the need to contact Mr Green's support department on two occasions but both of those were fully satisfactory experiences and my queries were answered quickly and concisely. The live chat staff seemed to know what they were talking about and were friendly and polite as well.
I can only remember withdrawing a couple of times at Mr Green and don't actually recall it being particularly fast although this was some time ago and I hear that things have improved somewhat since then. I was using my debit card to deposit back then too which makes it difficult to really gauge just how fast the casinos procedures are as the majority of the time spent waiting for your money is at the mercy of the banks. Mr Green promise e-wallet payments will be completed in less than 24 hours now and as this is a high quality and trustworthy casino I have no doubt that this is accurate.
I think if I signed up with Mr Green today I would be much more likely to continue playing there, but I guess there wasn't a lot that stood out to me at the time about this casino to convert me into a regular player. One thing I would say is that it's a shame their free spins promotions are not offered free from wagering, many other casinos of this calibre are willing to offer this and it would make a real difference if I was considering signing up with them today.
Thank you for your review, Raverbabe. My name is Leah, I am the AskGamblers representative for Mr.Green. I would like to start by thanking your for your feedback you have kindly left us. We rely upon our player’s feedback to help us strive to create the perfect gaming experience for all our players. I am happy to read that you feel we have improved even further with our quality and game selections over the years since you first joined, we could not have implemented these changes without acknowledging our players valuable feedback to go forward. I am also happy to read that when you contacted our Mr.Green Team on live chat they provided you with a warm welcome and you felt they were very friendly and polite. I would like to pass this feedback onto our customer care team. Unfortunately, our free spins program at this time does come with certain wagering requirements, we do however run certain promotion’s from time to time wagering free. If this were to change we will of course notify you but at this time all offers and promotions do have wagering requirement’s attached. In the meantime, I hope you have a great week ahead and if you need any help from us here at Mr.Green please do not hesitate to contact us, we are more than happy to assist you. I wish you all the luck when playing with our Casino.
Nice layout and games run smoothly. Fairly easy to find your way around although a search option would make life a bit easier
Ok so withdrawals...
72 hours and still no withdrawal in sight. Have basically been told (not in those words) that they are really busy so its tough I have to wait. This is very unprofessional and not what you would expect from any site.
Made an enquiry and was told I had to wait 48 hours... the help section says 24 hours to now be at 72 hours and still nothing other than you have to wait to hear from us...
I think they have lost a customer
Good Morning, Gwaynie. I hope my message is finding you well, today. My name is Leah, I am the representative for Mr.Green on Ask.Gamblers. I would like to start by thanking you for leaving your review for us and congratulate you on your winnings. I am more than happy to help you regarding your pending withdrawal with our Casino. Please accept my sincere apologies with the waiting time you are experiencing with us. I can completely understand you must feel frustrated and I would like to help you further with your case. So I can help further please can you kindly email [email protected] and put my name in the subject line. Once I have received your email, I will personally investigate the process of your withdrawal with our payments team and get straight back to you with an answer. I am in the office until 16.00 Uk time today if you would like my help, after this time our customer care agents can help further. I look forward to hearing back from you. On another note I would also like to advise that we do have a search option available for you on our website. This option is displayed on the mobile and web version for you. If you are not seeing this option please can you kindly clear your cache and cookies from your history settings and update your browser, this should help solve this issue. I hope you have a great day ahead.
Good selection of games, fast good interface. Fast deposits and variety of deposit / withdrawals methods.
Absolutely horrible withdrawal policy. The most important part of any good Casino. I've made withdrawals before on Mr Green but on Wednesday I hit a bigger win and decided to withdraw 1400 eur. Well on Friday noon, after 72 hrs Im still waiting after sending them confidential documents that I wouldn't send to anyone.
I have to beg any information from the "agents" and they are just giving vague responses considering waiting this long to be normal. Some of them are absolutely cocky and almost adding injury to the insult. One of my emails I didn't even get a response.
I've been a customer for years and made several deposits and withdrawals and this is how Mr Green pays to loyal customers. I can't recommend to anyone.
Good Afternoon, MIIW. I would like to thank you for your feedback you have kindly left for Mr.Green today. My name is Leah, I am the representative for Ask.Gamblers and I would like to take this time to sincerely apologize for the service you feel our customer support team provided you. I would now like to investigate this matter further for you in hope I can help you with your case, MIIW. Please can you kindly email [email protected] from your registered email address and enter my name in the subject line. I will then be able to locate your Mr.Green Players account in our system and retrieve your details. Once I have your email, I will speak with our payments and fraud department and contact you back with the status of your withdrawal for you. I will also be able to view all communication you have had with our support team and provide feedback to the agents you spoke with, Unfortunately, I am not available on weekends but if you were to email I will ask my team to prioritize your case for you so we can provide you with a solution. In the meantime, I look forward to hear back from you and have a great weekend ahead,
Good game selection, good software.
Relative fast payouts (23 h).
Site has huge potential but it has to sort negative things about it to be taken seriously.
1. Deposit and withdrawal fees
2. Got 15 bonuses on raging rino, montezuma all of them were guarantee wins... So slots are tight
3. Had a issue with live mr green blackjack:
I was playing on 2 seats (20+20 euro). On seat 1 I got 20 and on seat 2 I got 18, dealer has 9.I stayed on that and other people had similar hands like mine. Then dealer messed things up when 1 guy hit card she took 2 cards and only turned 1. After that game was paused and pit boss arrived. Pit boss turned dealers another card which was 8 so dealer had already finished hand (17) and after all that they cancelled the game and refunded my bet.
Is this fair I don't think so! I was asking for my winnings rightfully! Live support was acting dumb and refused to pay my winnings. After that scam I don't want to play with this unfair site.
I played all around the world and never experienced such thing...
Good Afternoon, PSJEBENVAS. I hope my message finds you well! My name is Leah, I am the AskGamblers representative for Mr.Green. I would like to start by thanking you for your constructive feedback left for Mr,Green today, I would like to take the time to address the feedback you have kindly provided on Ask.Gamblers and help you further. I am happy to read that you feel we hold a good game selection, pay out times and you feel our Casino has huge potential, thank you for your kind comments and your feedback will passed on for you. I am then sorry to read that you feel our site is unfair and you will not be returning to play on Mr.Green. I would like to look into your players account for you, maybe I can explain further on our withdrawal fees or look into your communication you have had with our support team to provide feedback. Unfortunately, I do not hold your account details, please can you kindly email [email protected] and put my name as the subject line. Once I have received your email, I can then locate your account and help you further. In the meantime, I hope you have a great day ahead.
Good selection games. Site is quite easy to understand no problems.
What I don't understand!! I don't understand this why is support agents so unprofessional. In chat I've talked with the agent he told me if I'll make next deposit then I'll get 30% bonus. I made 100 euros then asked bonus he gave me 10 euros .Next day I've reminded her that he promised 30% bonus then he suddenly remembered this case and gave me later 20 euros more. I am 100% sure if I didn't make a notice to the agent they left me with empty handed. They don't accept they own mistakes. And there is much more to worry about but I leave this for me and casino. I don't recommend to play there.
Dear INGMAR56, I hope my message finds you well! My name is Eva and thank you for your feedback. Please accept my sincere apologies regarding the service you received via our live chat. We are here to help you, and I am very sorry to hear that you did not receive the level of service we strive to provide. I would very much appreciate if you could send me an email, so that I can look into this for you further and find a solution for you. Please send us an email at [email protected]. Please send the email from the email address registered on your Mr Green account, with my name in the subject line. Once I’ve received your email, I will be able to locate your player account and further assist you with this. I will then also be able to provide feedback to the agents you spoke with on chat. In the meantime I wish you a lovely day ahead, and I hope to hear from you soon.
Good clean interface, brilliant selection of slots via nearly every gaming platform under the sun; very efficient and friendly customer service (with live chat available), thorough verification process.
Awful payouts - slots seem awfully tight having played numerous video slots by a variety of software developers; can't get William Interactive slots and certain Microgaming to load properly, (yet they load fine when I play on Ladbrokes.)
Reviews are not something I would normally take the time and trouble to write up but I felt compelled to leave one here, even if it only serves the purpose of getting it off my chest. This is a very candid precis of my experience with playing at Mr Green.
I have been an on and off player at Mr Green for about two years. Call me superstitious but I never felt entirely comfortable playing at this casino ever since an opening run of bad luck (I am a medium-high roller generally and play mostly video slots).
Back in August this year I decided to go back to Mr Green to see if it was just beginner's bad luck I experienced the first time around. As of this week (Sept 9th) I will no longer be throwing my money at this casino. Have played a huge variety of their slots from standard 10 payline Wild West, Dragon's Treasure, all the way up to the more sophisticated 40+ line games such as Merlins Millions, Merlins Magic Respins; Titan Storm, Medusa 2 (243 way), Miss White/Red, you name it, I've played it, over numerous (15+) sessions lasting on average 4-6 hours, with several days break in between. No matter what strategy I use, be it minimum level bet over a large number of spins or alternating between low/increased stake every 50-75 spins, none of their slots seem to want to pay out (yes, I realize they are designed that way!), but it just reached the point where I was no longer enjoying my gaming sessions and expected to lose regardless.
Hitting the bonus 'Free Spins' rounds has become ever more elusive. Annoyingly, on the odd occasion I managed to get the free spins bonus the total payout was not worth the investment of achieving the bonus round. I just feel like a cat chasing its tail playing on Mr Green, something I did not experience with other reputable online casinos. Even slots considered by posted reviewers to be low variance proved to be very tight.
I am not that bothered about the amount I have lost, more the fact that even through constant switching between slots, playing at all times of day and night, even giving the slot a rest when it seems to be in a mean mood, I still get the same laborious results. Of course playing in 'Free' practice mode is another matter entirely!
I should have gone with initial instinct and stayed away from them. I managed one very nice win (to balance out all the money lost over multiple play sessions!) but looking back at my overall experience of Mr Green I found it to be a huge loss-maker and it left me with a sour taste in my mouth (not to mention the hole in my wallet).
Dear Texmex, I hope my message finds you well today and you had a great weekend! My name is Leah, I am the representative for Mr.Green on AskGamblers. I would like to start by thanking you for taking your time to review our casino with AskGamblers. We appreciate all feedback left for Mr.Green. One of our goals here in Mr.Green is to ensure all our players’ sessions is one of joy and leisure. It brings me great pleasure to hear that you feel with a have a wide range selection of slots and our customer service agents were happy to help you with a friendly approach. I am then sad to read that you no longer are enjoying your gaming experience with Mr.Green due to our RTP percentage on certain games you have played with us. You also mentioned you expected to lose regardless when playing, we of course are sorry to hear you feel this way. When gambling, winnings are unfortunately never guaranteed but I do understand that at times when players have a run of bad luck they can feel that their gaming experience is no longer entertaining and enjoyable for them. We can at your request provide further information on the RTP of your game sessions with Mr.Green. This information can be requested from our players and I am more than happy to provide these details if you wish. As I am not holding any of your information, TexMex, I am unable to locate your players account with Mr.Green. If you would like my help further, please can you kindly email [email protected] and put my name in the subject line. Please email me from your registered email address for security reasons. I look forward to hearing from you, until such time I wish you a fantastic week ahead!
The diversity of the games of Mr Green casino is positive as is the display of the screen.
Customer services differs per person. Today's representative gave me the feeling I am a pain in the ass. The case: I transferred 100 euro to my casino account but the amount was not shown. The casino representative immediately advised me to contact my bank, not even checking with their financial department. So I did and have bank prove that my payment was successful. This is not a customer friendly approach. I will insist on returning my payment and will not play with MrGreen anymore.
Good Afternoon, Miekeltelkamp. I hope my message finds you well! Please accept my sincere apologies regarding the feeling you felt when you contacted our customer support team. We are here to help you, Miekeltelkamp, I am sad to read that this may not have been the case at the time of contact with Mr.Green. My name is Leah and I represent Mr.Green for AskGamblers. I would appreciate if you would allow me to look into this matter further for you to help provide a solution. So I can locate your players account with Mr.Green, please kindly forward me an email from your registered email account to [email protected] with my name in the subject line. Once I have your email I will be able to locate your players account and of course help you further. Also, once your account is located I will provide feedback to the agents that you spoke with here in our support team. In the meantime I hope you have a great weekend and I look forward to hearing back from you.
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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What I like about this site is the processing of withdrawal using paypal is the same day. they have a very quick withdrawal processing times.
I love the live casino which I always play and their promotions to select players for winning things. I hope they will put back their promotions for winning some car, bags, gadgets etc... this would be really good for December promotions :-)
What I don't like about this site is after 3 withdrawals, you have to pay 1% of your total winnings.