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As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Dollydee. Thank you for your amazing review! I'm glad to hear that you've been enjoying yourself in our Casino, and it always makes me really glad to see kind words towards our extraordinary support staff! At the current time we're trying to meet everyone's expectations and wishes when it comes to our promotions and campaigns, this can sometimes be a hard thing to do so we also have certain offers that are more personalized for different types of players. I would recommend you to have a chat with out friendly support specialists and check if there might be a deposit bonus offer available for you! For now I'd like to wish you a fantastic day Dollydee! Best Regards, Dennis.
there is plenty of pre match and in play options and good odds in sportsbook
this is the only one betting website that actually charges for deposits what is just mad..
there was two bonuses that was due to be credited on my account and i have never received any of them. I was told it was my fault when i have contacted them. The customer service agent lacked basic knowledge as well.
Dear Saleta35. Thank you so much for your feedback, I hope you've had a great weekend. My name is Dennis and I'm one of the current AskGamblers representatives for Mr Green. I'm really happy to read that you've enjoyed our sports section of the site! When it comes to charges for deposits, there is indeed a small service fee when depositing from methods such as cards. On these deposits a 2,5% service fee is applied. Next to card deposits we offer several other solutions that do not have a service fee what so ever on deposits, such as Neteller in the UK for instance. I'm sorry to hear that you feel there was a lack of basic knowledge from a support specialist during your contact. We have follow up training sessions with all specialists continuously in order to ensure the best service we can provide. If there's an area where we can improve regarding this then I can assure you that measures will be taken as well. I hope that this will help improving your overall gaming experience, and if you have any further questions you are always welcome to contact us through our support team! Best Regards, Dennis.
Mr. Green casino uses Microgaming. I enjoyed playing their slots.
Mr. Green Casino allowed me to play on their site even though I am self excluded from all casinos using Microgaming.
I am very disappointed that there is a casino out there that does not respect self exclusion rules allowing gamblers to take the time to seek help.
I expect them to take this seriously and cancel the transactions. I intend to take this further if it is not resolved amicably as I seek to defend the rights of gamblers with addiction problem.
Dear Seriousattorney. Thank you for your feedback. My name is Dennis and I'm the current AskGamblers representative here for Mr Green. I'm sorry to hear that you have developed a gambling addiction. One of our keystones here at Mr Green is responsible gaming and we're putting a lot of weight into making sure all of our players has a healthy relationship towards gambling. To ensure this we have several tools to be used by the player to limit their gambling, take a break or self exclude completely, and we also have highly trained customer service specialists that will review player accounts and contacts in order to make sure there are no problems. If there would be something that points towards any issues then we act upon them in order to assess the situation. Previous contacts with Microgaming has informed us that they currently do not have the kind of self exclusion service which prevents a player from registering and playing from all sites that offer their games, but if you contact us directly I'm more than happy to look deeper into this with you. Best Regards, Dennis
Mr Green has lot of different slots to play. The customer service is friendly. They site has lot of green color I like green.
Ok I made some deposit, and win a few hundert bucks. Then I sent my document for verification. Days passed nothing was heard even after recontacting the support again. Finally I played some Thunderstruck 2. Played 800 Spins without any Scatter and just one win over x20. Very very fishy, especially when u just had a win and you are waiting for verification. I would not recommend anyone to play on this site
Dear Gargos. My name is Dennis and I'm currently the AskGamblers representative here at Mr Green. I'm glad to hear that you've had a good experience with out support specialists here at Mr Green, they're just a live chat, email or phone call away to help out! The verification process we have is there to ensure the highest level of security we can have in order to make sure our players get their winnings without failure. This procedure is something we're always ready to help you out with in case you'd run into any issues. Regarding your session in Thunderstruck 2 I am sorry to hear that it did not go better for you that time. I can assure you that all results while playing slotgames are from a random number generator, and nothing related to a thing like our verification process. If you'd get in touch with our great support specialists they can help out reviewing your verification case and help make sure it's sorted for you quickly. Best regards, Dennis
Fast support and easy to get swayed by them there trained to talk you into playing harder.
Lot of server problems and lag while playing there "promotions" have many screenshots of errors, Fees on deposit 2.5% adds up a lot especially for those from other countries, Do not take any of there "bonuses" or play there tournaments as the TCS surrounding the "free spins" you have to pay to win the spins. Why is the winnings counted as casino bonus credits!horrid Terms and conditions all together.
Careful what you say to the staff they will block your account even if you tell them you've "probably spent to much"(I hadn't I was just talking) when I asked if I could just go on holiday mode for two weeks they enticed me to keep talking so they had more reason to bar me. When all I asked for was a break from there casino as I wasn't well with horrid medication (Prozac didn't agree with me). I still had credit and free spins owed by them which guess I'll see if I can get in six months, much better options for casinos out there people!
Dear RAGENZL. My name is Dennis and I'm currently the AskGamblers representative here at Mr Green. Thank you for your constructive feedback. At Mr Green we're constantly looking for ways we can improve, and we're definitely going to have a closer look at the things you've mentioned. Currently there is indeed a service fee of 2,5% when using a card as your deposit method, however we present several other deposit methods such as E-wallets that do not include any fee on deposits what so ever. I'm sorry to read that you did not agree with our specialists decision to close your account. I can see that you've made a few reviews here in the past but unfortunately I cannot discuss any account related information here, so I would kindly ask you to get in touch with our support department and if you like ask for me personally, and I can make sure to help straighten things out for you. Best regards, Dennis
At first, it's a more honest company, and if you read ahead on the net, you'll find various positive reviews and where customer support actually is taking time and effort to answer as much as possible. Now at the end of the day, we all come around for some play and hopefully some good winnings. My trust in online slots was pretty much as good as zero after a debacle with Unibet. It is a worse company and I misbelieved that they where the ones representing the online casino business.
Well I was wrong. I made a nice jackpot today of over 9k with 100 free spins in a crazy bonus game I'd never imagined. I mean getting 25 spins with 4 symbols is already tough enough, esp. when your betting over € 20 a spin. My current withdrawal is on status pending (account ID 113674815) and I already send a few documents. Lets *hope* the withdrawal process is as easy as signup and deposits and all.
The (general) thing what bothers me the most are these many online casino's which have no verification upon signup or deposit. It's always a tricky question whether your withdrawal, documents and all are going to be accepted. As mentioned before I have a bad experience with other company's which offer a similar gaming experience but not as close as Mr Green.
I think it will be a good move for all online casino's to move the verification of documents already at signup rather then the option to deposit without any questions asked. I know it probably limits the amount of signups and people who do deposits without cashing out, but lets make it a better world here for all of us. :) It would be more honest just as a regular casino upon first visit, where verification and all is common daily practice.
Dear Dutchguy83. Thank you for your great review, and congratulations on your Jackpot win! It always brings me a smile to see a positive review like this, especially when ones feelings towards online casinos can have been towards the negative side. It's always nice to be able to change this perception! Regarding the verification process I am 100% agreeing with you in regards to that it would be great to be able to verify all players for the first deposits, and we are actually exploring ways to make this possible. At the current time, the 'necessary' verification that needs to be done regarding deposits is done from the players bank, with their security steps & verification tools. If we'd block all incoming deposits when a player creates an account as it is today, there would be a great increase in the processing time for the verification and this would cause a huge delay from registering an account, to actually being able to play. We do put a great amount of focus on responsible gaming and to be the best and most reliable casino on the market. There are still ways to go, however I can assure you that we are not to far away until we're able to make it a better world for all of us as you put it! :) I cannot confirm anything in regards to your withdrawal status or such, but I can assure you that if it has not been processed yet, it will be very shortly! If you would like to know the exact status of you withdrawal, our team of specialists is just a chat away! Thank you again for your review and feedback Dutchguy83. I hope that you'll have a fantastic afternoon. Kinds Regards, Dennis - AskGamblers representative for Mr Green
This is definitely the best online casino I ever played in! To get started they give you a big welcome package, even though you make just a small deposit. There are many many games, live tables, poker and and and... The live chat support is very friendly and always tries to help you the best they can.
The best casino to win is mr green. If you are lucky and you want to withdraw -> everything works :D I mean this is in the meantime kind of rare that casinos withdraw your money without starting discussions about tons of documents and pictures and stuff. Here you send a withdrawal request and the next day the money is on your bank account (even on Saturday). At least it worked for me all good.
Just a little point. Some time ago I had a bonus with everyday freespins and somehow I could only play 5 out of 20 days or so. Made me a little sad but no problem -> those free spins have been worth nothing anyway.
Dear PICKELKROETE. Thank you for your amazing feedback! My name is Dennis and I'm currently the AskGamblers representative here at Mr Green. I'm really happy to read that you've been enjoying the beginning of your adventure here at Mr Green! We've always tried to aim to be available to all kinds of players and want to make sure that everyone can enjoy everything! For this reason we've recently launched new promotions and tournaments where all players can attend, and have a fair chance of winning, no matter if you are a big depositor or small depositor! What brings me the biggest smile while reading your review is your positive experience with our fantastic support staff. We do pride ourselves in being able to provide a world class support, and make sure we work on being able to provide this at all times! If you in the future would have any issues finding any bonuses or if there'd be any technical issues preventing you to play then I'd advise you to contact our support specialists right away. They're very often super helpful ´to make sure to resolve these issues and make sure that you can enjoy everything that the site has to offer! Thank you again for the feedback, and I hope that you'll have a fantastic afternoon!
Good game selection
Friendly staff
Clean, fast website
Deceptive bonus terms, very easy to trip up and cause headaches.
Not very helpful when theres a problem
Reel races very buggy
Upsetting as it had potential to be really good at this casino.
Dear DEADAIM. Thank you for your feedback. My name is Dennis and I'm the representative for AskGamblers for Mr Green at the current time. I'm glad to hear that your overall experience with our website and our support staff has been good. We pride ourselves in having a great place for entertainment, with a super helpful and friendly support staff behind it! I can understand that terms in regards to bonuses can be confusing sometimes, if you contact us directly I am confident that we can explain it in great detail for you. Currently the bonus system that we have set up is created through all the player feedback we've received over the years, to make sure that it's working in the way the majority wishes for. Regarding your experience with Reel Thrills this is something I'd like you to contact us directly about as well. We test these Reel Thrills several times each day to make sure that everything is working as it should, and very rarely we've encountered any issues with these. As a lot of these issues can have a local cause, which we have several troubleshooting steps for you to try to make sure that these issues does not appear again in the future. I'm looking forward to hear back from you to make sure that we can meet your expectations, and go beyond in regards to your casino experience. Have a great afternoon!
Most features are great, standard games, quick payouts are better than most gaming sites, apart from that, nothing special.
Beware, deposit charges are 2.5%, they don't tell you that, so deposit £100 and play with £97.5!!!!! Can't beat that for not even playing a game! And don't ask for any VIP treatment, no bonuses here! Apart from that, awfully nice people.....I'm sure. Better stick to Virginia games, no charges and VIP bonuses and loyalty points, have a nice day
Dear Trident18. My name is Dennis and I'm the current representative for Mr Green here on AskGamblers. Thank you so much for your review. I'm glad to see that you've been enjoying most of our features on the site. Lately we've been adding a lot of new features, promotions and ways to play in order to have a little something that appeals everyone! In regards to the deposit charges you mentioned, this is something that is informed when you are about to make the deposit, with a message above the deposit window regarding the fee. Please note that there is only a 2,5% service fee for deposits from a card. Other deposit methods such as E-wallets like Skrill for instance is completely free of charge. With 2017 we have been pushing out a lot of new exciting offers and ways to obtain bonuses and treats. On top of this you are always welcome to contact our friendly support department who can review your account to see if there would be something extra we can credit your player account based on the recent activity. I hope these answers satisfies your concerns, and that your casino experience improves with this information as well. For now I'd like to wish you a continuously great evening!
Very proficient
I would firstly like to say that Mr Green has been one of the most proficient casinos online, in terms of withdrawals and the way sections of the casino games are structured.
Case Number: 01315979
Result of issue: Account blocked, Withdrawal of £200 pending
But the issue that I must address openly involves the verification process.
It started off when I decided to deposit money onto my MG account, from a bank account that wasn't previously used before. That transaction went through. But as I tried to withdraw using the first method I used on the website (paypal), they said it was unacceptable. Due to potential, criminal ventures such as money laundering. So I used the card previously deposited from, to withdrawal my winnings.
From then on there was a section of the account for document upload. This was for me to send specific evidence of my identification i.e passport among other things. Anything else otherwise would be rejected on the document upload webpages. And as my passport was expired I knew it would not be accepted. And so I contacted the customer support via email.
I told them my situation and they contacted the payments team for further consultation. The payments team had said they needed details of my cards (back to front) I used for my MG account. As well as proof of address, my paypal account, bank statement, identification (passport, birth certificate).
I would give them pictures of the cards from my 8megapixel phone and they say they were too blurry. They wanted proof that I'am in the U.K, via a government statement. I gave them a screenshot of my universal credit details which is on the official government website (and it shows). Which the payments team accepted. I gave them my passport and birth certificate and they accepted the birth certificate. They would say the front sides of the cards is ok but the back isn't. Then they needed the front sides of the cards again. I gave them photographs of the cards, but they wanted them in original copies. I gave them scanned original copies, they wanted original pictures. ?
Now as I try to log into my account to find out about my pending £200 withdrawal, it blocks me and says to contact customer support. I was expecting a reply from customer support on the outcome but did not receive it. So I had to call numerous times. And more or less, I was given the same answer - they are onto it.. And then the last worker said the payment team needed identification. If I had not called full stop I would not know this and would have to wait for more than a day. Two hours after the call and still no email reply.
Now I'am personally irritated as the people responsible which I assume is payments team, is not treating my case seriously. I can personally say I'm not a fraud. Someone within that department has to realize the gathering information given should conclude that I'am a British citizen with my own bank accounts. And assumptions of criminal activity is excessively thinking away from the evidence and logic of my case.
I should say customer support have been polite and emphatic through this time. There's only so much they can do which I understand entirely.
Its a shame. This issue should be resolved nonetheless .
Hi Dsarpong. Thank you for your feedback here on AskGamblers. My name is Dennis and I'm the current AskGamblers representative here at Mr Green. I'm sorry to hear about the inconvenience in regards to your blocked player account. In regards to the account verification process, this is something all players must go through in order to fulfil the license agreements we operate under. This is to make sure that we process the withdrawals to the correct player. Due to security reasons I'm afraid that I cannot discuss any account related specifics or anything related to the case you've been writing about here, so if you instead would contact us directly and ask for me personally I am more than happy to walk you through this process until completion. What I can say is that even if a player account is blocked and you have a pending withdrawal, this can always be processed as long as the account verification process is completed. If our payments team has closed a player account for further investigation you have the full rights to know why, unfortunately at this time of the hour our payments team is sadly not longer in the office. If you get back to us during the morning tomorrow we can give you further information about this and explain the whole situation for you as we then can retrieve further information from our payments team as well. For now I'd like to wish you a continuously good night, and I hope that we'll speak soon.
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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Great casino, easy to navigate with a great choice of games. The withdrawal process is extremely fast and you never have to wait long for online help.
Although they always have plenty of promotions on the go they never do deposit bonuses which I find a bit disappointing and sometimes puts me off playing if another site has a better deal.