Page 11 – Player Reviews for Mr.Bet Casino
Review This Casino
Share your thoughts with other playersAI-Generated Summary of Our Player Reviews
Players have expressed frustration with the slow verification process and delayed payouts. Additionally, there are complaints about unhelpful customer support and issues with bonus withdrawal limits.
Top Reviews From Our Players
Casino is my passion, and Mr.Bet made it easy and perfect for me. The casino is awesome! Great simple interface, 24/7 helpful support team and bonuses are just 'WOW'! If you want to have some good time, I recommend Mr.Bet!
Hello, AliceBerg! Thank you for staying with us! We are glad to hear such a kind feedback. We appreciate it so much! We are passionate about making our customers happy and giving them outstanding gaming expirience and service. We are doing our best to assist our customers 24/7. You can apply to our support team and they will give you the best assistance any time. Thank you again. Best Regards, Mr. Bet Team
Love everything about it, the welcome bonus, cash backs, tournaments and Winnings :-) Mr.Bet keeps it up!
Had to wait a bit for my cash out, but everything was reasonable.
Hello, PAHAOZ! Thank you for the participation in our online casino and for your kindly feedback regarding your gaming experience. Our congratulations with good winnings! All the time we try to make withdrawals faster and easier. So we hope that your future withdrawals will be more comfortable for you. Don't hesitate to contact us in any questions. Kind Regards, Mr. Bet Team
Webpage looks great and it's easy to navigate. It's also easy to see your bonus wagering status. Lots of fun games! Really good bonus terms. Was years ago I saw bonus terms like Mr. Bets.
On the front page it says "fast withdrawals" It's now been 18h ago I made my cash out and I haven't heard a single word from the casino.
It feels like back in 2012 when pending time was 24-72h at almost every casino. It's 2018 now. Really long time ago I waited so long for a withdrawal to be approved.
I wouldn't be mad over this if they didn't have this "fast cash outs" banner on the front page.
If the Mr Bet pay faster (0-5h) and add more payment options (Trustly or Entercash) this casino will get a 9 from me. But right now I'm not satisfied at all.
Hello, Swespin! Thank you for playing with us and for your feedback. It helps us improve our service. We are always trying to deliver our customers winnings as fast as possible. But if your withdrawal is taking quite a long time, please contact our support by phone, email or online chat. Perhaps you need to provide additional information to go through the verification process. Our support team is always ready to help you solve any issue as quickly as possible. We always update our service and make notable changes on our website, including adding payment and withdrawal methods at your disposal. You can find the information about available payment methods for your region on PAYMENT OPTIONS page. In near future we’ll try to add more withdrawal methods, so all our customers can get their winnings without any inconveniences. Best Regards, Mr. Bet Team
I love the games, the customer support team are very helpful, I'm really enjoying playing at Mr Bet.
The only thing I dislike is not being able to to deposit more money after making a withdrawal. Other casinos remove withdrawals into a pending processing until they are processed, that way you can continue to deposit and play. It is so annoying when you withdraw money but you need to wait up to 24 hours before you can deposit and play again. If you fix this problem I would rate Mr bet as one of the best.
Hello, Kazzy! Thank you for the participation in our online casino and your kindly feedback regarding your gaming experience in our website. We also really appreciate your observation which will help us to improve our service as we always try to do everything for our customers! While we'll think over and implement the functional that will improve the withdrawal process for our customers, we advise you in case of any problems to contact the support team and they will assist you to make a deposit so that you can continue to play and win in your favorite games. We are looking forward for your new victories in our website and wish you good luck!
Its fun and easy to use and once in a while we get surprise funds in our account
As mentioned by someone else - when we are making deposits there were no questions asked however when we make large cash withdrawals we have an issue and this whole process appears. If it is there to protect the customer and ensuring that the customer is the one withdrawing then fair enough but this needs to be communicated and why not make it clear at the start.
Doesn't matter big or small when just do the verification at the start and give a warning that if its not completed withdrawals will be delayed. The number of details required in the photo is actually a bit over board. First 6 digits last 4? plus expiry? That means it leaves 4 digits for people to play with and they would have cracked the code
Hello, Passions! Thank you for your feedback! We appreciate the words about the usability of our website. We would like to notify you that you can find all details about the verification procedure on our website. We need to be sure that nobody is pretending to be you. And it doesn't matter how big or small are the winnings. According to the Terms and Conditions, the payment manager at Faro Entertainment Europe Limited will carry out additional verification procedures for any payout exceeding 1000 EUR (or your currency equivalent) or cumulative withdrawals exceeding 2300 EUR (or your currency equivalent), and further reserves the right to carry out such verification procedures in case of lower payouts. Such verifications may, for example, require copies of a member’s passport and/or copies of a member’s utility bills. Also, we never ask our customers about the expiry date, CVV or any other details from the back side of a debit card. Our verification procedure and the format of documents we request are standard for organizations that are concerned about the safety of customers' funds.
The choice of games is huge, the interface is very smooth with very few problems.
The live casino is awesome and while the withdraw system is a little complicated if you follow the guide lines you will be fine. Dave and the the service team are very helpful.
It's probably my favorite on line casino so far :0
Time it takes to withdraw could be faster but I know sometimes the banks are to blame.
Hello Rinalda. Thank you for your reference and being a loyal user to Mr.Bet online casino. Our team does our best to provide excellent service to our esteemed users by improving site interface and expanding the range of our games on ongoing basis. The withdrawal could be a little delayed due to verification, so that we can make sure that it is you who receive the winnings. This is done for your own safety. This procedure won't be repeated, if in the future you will use the same withdrawal method. Mr.Bet customer support is always ready to assist our users in a timely manner for the prompt and professional service. We wish you good luck.
Couldn’t try anything. Live casino looks good but doesn’t work
Deposited $150, every bet was rejected, tried to withdraw, lost 10%, was told I can withdraw $131.81, went to withdraw $131.81 and $200 more was deducted from my credit card instead of the $131.81 our of the original $150 deposited, so cost me $350 in the end and can’t even place a bet, customer support useless!!!!!
Stay away! Stay clear! Find a reputable online casino!!!
Hello, Tony. We are very sorry that you have encountered this situation. I'll try to explain everything to you. Each player's deposit must be wagered twice before account money can be withdrawn without fees. This means that a player must make bets totalling no less than two times the deposit amount. If a player requests a withdrawal before deposit wagering requirements have been met, the withdrawal will be subject to a 10% fee according to terms and conditions point 3.3.5. In addition, you received a bonus for the first deposit. Which has a rule of wagering. Every bonus must be wagered 35 times before withdrawal. This means that you must make bets totaling no less than 35 times the bonus amount. Due to this you could not withdraw the whole amount you deposited. According to our Terms of Use 3.10., given the bonus on the balance sheet, you can not play with a bet that exceeds the amount of 5 EUR (7.5 AUD). After watching the history of your game, you had one bet in the amount of 5 AUD, however, after you increased the allowed bet the error was displayed. You can play with a bet that is less than 5 EUR (7.5 AUD), or we can write off the bonus so that you can continue playing with the bet you want. We are always open for conversation with our users, please contact us for resolving this issue. We look forward to your contact in the online chat or you can contact us by e-mail: [email protected]
I enjoyed the bonuses and game variety. Most games worked without problems.
The ambiguous verification process which comes in only after you make a big win and try to withdraw. I found communicating with the on line people frustrating, they would contradict and back peddle what they say. They would not accept an encrypted email with my photo id on it, instead they insisted I sent it via normal email which anyone can collect the data in transit.
It seemed if you were spending money verification was not important, only when you win and want to withdraw.
Hi Risque, thank you for the thumbs up you gave for our bonus offers and games. We appreciate it truly. In regards to the verification process when making a large withdrawal, we insist on such a process so that we can protect our clients money. Withdrawals can be done by anyone and to protect these funds we might ask the person making a withdrawal to verify themselves, this is to ensure that they are indeed the card and account holder. If in fact it was not the account holder making the withdrawal, there will be evidence of the person making this withdrawal. We only intent to protect our client funds and we insists on email communication for verification because it is more secure since there will be information on which email made contact with us as well and it is formal.
A good bonuses. Netent and Endorphina providers. Support 24/7.
They don't close your accounts permanently. I closed it for 6 months 2 times, but every time they reopened it after my request immediately. Than I requested to close my account permanently, this request was pending 3 days, after that they closed account, but say that they would reopen it immediately when I requested it. Now they reopened it again. They don't follow responsible gambling rules.
Hi Sergunja, thank you for the positive review regarding our bonus offers and Support 24/7. However, we apologise if you felt we did not meet your needs on staying away from gambling. We tried to help through offering platforms that can help with gambling addiction and care. Quite a number of gamblers have received help from these platforms and got good results. We hope, the options we gave help in any way possible. Our Casino deletes all important data and saves the right to keep all basic user's data so that our users have opportunity to easily reopen their account and enjoy gaming when they deem fit to play. We do close accounts immediately as we did on your last request. Anyways, we thank you very much for your participation, you are one of the many that made good profits while enjoying the games we provide. We really hope you have made positive steps towards a healthy lifestyle. We are happy you managed to rake up some good wins during your time with us. Take care.
Casino outlay, fair range of games. Unfortunately didnt get reasonable play time at this casino. I think the more I played here the more I disliked.
Customer support was a little abrupt (other than Chris) had a few issues and discrepancies around casino balance and what actually reflected in the game, which turned out to be currency related. Bounced around with support to work out what was going on. Not a fan of the bonus structure, in the T&cs " The maximum bet allowed when using bonus money shouldn’t be equal or larger than 30% of the bonus amount until such time as the wagering requirements for that bonus have been met. Mr.Bet reserves the right of voiding bets and winnings resulting from bets of larger amounts." That makes me feel incredibly uncomfortable. As when you place bets you dont get any notification explained you are betting more than you should on a bonus money. No other casino Ive played at does this... For this reason I will no longer play here.
Hello Steve, we have made some drastic improvements in that aspect, having updated the balance page for the users to have all details regarding withdrawable balance, bonus balance and remaining wager on the game funds. We now have a fixed maximum bet for bonus amount to make it friendly for all users. We have also introduced some game warnings in regards to violation of the maximum bet rule, so that users are kept informed. We seek to offer the best services possible that is why we always make positive changes according to client needs.
Mr bet is without a doubt the best online casino I have used. The reason I say this is because it has an extensive selection of games, brilliant service assistance, an easy to navigate site and it all makes for a fun and satisfying experience. I have cancelled other casino accounts to be solely with them. Brilliant
Not a major issue however the adding/removal of credit card details can be a difficult process.
Welcome bonus 400% sounds good and i go check more information about it
This welcome bonus and how they count it, makes my mathematic teacher turn on her grave. Absolutely wrong way to think prosentage.
Many different software to choose from, excellent service and fast mail respond. And my withdraw only took 2 days!! I will play there again!
Mr Bet have really surprised me!
Quick and easy verification. Quick withdrawal.
A lot of good bonuses est bonuses among all online casinos. May be too much bonuses)
Good support.
A good selection of games.
Nothing.
This casino 10/10. I played here only with bonuses, because I got them every week. This is one of them casinos, where I will play without bonuses also.
The first casino, which I can recommend.
Well since they have only one payment method, and I'm way too smart to give my card details to anyone, there is no way to make a deposit. I asked when they are adding more payment methods, they said in week or two. Well I asked the same 2-3 week's ago and they said the same, in 1-2 weeks. Well they did not add any payment methods. So we will see in 2 weeks if they have added more than one bad they have now.
Hi NOITE2, we are working hard to add more payment methods that will suit everyone. Unfortunately, I regret to inform you that this has been postponed, but I can assure you it won't be for long, as we want our players to enjoy their time with us, without any worries at all. I sincerely apologize for the inconvenience. I do however understand your concern, it is good not to give out vital personal information, such as credit card details, to just anyone. But if you do decide to go ahead and pay using a card, I can guarantee you our payment system is secure. We do not, under any circumstances, share any billing information with anyone. We make sure our payers information is encrypted and kept safe. Our billing credit card processing if fully compliant with PCI DSS level 1 v 3.2
Personally, I think that Mr. Bet offers the largest choice of games from ones that I used to play 10 years ago to a great choice of new fresh and exciting slots that require various technics and skills. I love the site and I really enjoy spending time at my tablet playing good old games and new slots.
Can't believe I found a real live casino to play with croupiers. I've tried so many casinos online that advertised about live games but none offers true live games and a live interaction with a croupier. Thanks, Mr. Bet for offering the best live games especially Roulette ad Blackjack. This is incredible!
I am so glad the service does not request a long and boring registration process. They've done everything for people who just want to come and play. The service is 100% hassle-free, no hidden charges, and simply incredible selection of games. I love Starburst, Guns n Roses, and Blood Suckers. There are a lot of cool games to play without money up front. This service is definitely the best.
I think as for a true gambler who spends hours playing slots, the site is super convenient. To find the game that you like is easier than you think. Also, I noticed, that they top up the site with new games every week, so there is always an opportunity to find try something new and win money. Some games are too simple and look like kids should play it but if you just want to have fun, you will love playing those games with cartoons and movies characters.
I am not a fan of slots but when it comes to table games I can play until morning. I love the picture and design of the site it is simple but easy to understand. It is really easy to find the game that you want to play by the manufacturer or name or to review all games in the category that suits you. They gathered all the best table games with big bonuses that you can first play in a demo and then for money.
I liked the interface, it is easy to navigate in different parts of the site. The diversity of games is interesting. The welcome bonus has been appreciated and is awarded for the first four deposits. The withdrawals are very fast which is always appreciated by the players.
The only thing that I found a little disturbing was the deposit option that appears to the right when you put the game in full screen. I enjoy the entire screen to see the slot, but this option cuts me a percentage of the screen. This is a detail, I advise all players to try it.
Hi Dendonk. Thank you for choosing Mr.Bet and for letting us provide the best experience and a good time just for you. I’ll forward this matter in regards to a full screen option, in hopes of making sure we’ll continue having happy players like you around.
Compare Mr.Bet Casino to Other Casinos
Players appreciate the wide selection of games and the generous bonuses offered by the casino. Many have highlighted the smooth gameplay and fast withdrawals, making their overall experience enjoyable.