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Mozzart Casino

Our Rating CasinoRank
6/10
CasinoRank
Player Rating 6 reviews
4.3/10
6 reviews
Complaint Response 1 complaints
2 days avg. 1 complaints
What we like
  • Multilingual customer support team
  • Live chat is open 24/7
  • Most games are mobile friendly
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mozzart Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.mozzart.com/en/casino#/
Established
2019
Licences
Malta Gaming Authority, Romanian National Gambling Office
Affiliate Program
Languages
English, German, Serbian, Croatian, Macedonian, Albanian, Spanish
Casino Type
Instant Play, Mobile, Sports, Live Casino

Mozzart Casino is an online casino and sports betting site home to a large assortment of games which includes the industries finest video slots, tables, sports and more. Players can choose from a catalogue of software providers which include household names like Pragmatic Play, Endorphina and Playson. The site can be enjoyed in numerous languages like English, Spanish and German and is available through virtually any web browser or mobile device. Mozzart Casino is licensed and regulated by the Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, due to certain legalities there are some country restrictions here which means some players will not be able to create an account. Punters should always check that online gambling is legal in their jurisdiction before they play and at Mozzart some of these restricted countries include Algeria, Belgium, China, Cuba, Hong Kong, Indonesia, Malaysia, Pakistan, Poland and Portugal. 

Mobile Gaming

Mozzart Casino is now available on the go through virtually any smartphone or tablet device. Users don't even have to worry about downloading an app, however if they want there is one available. The casino does however support compatible mobile browsers for instant access to hundreds of their most popular games. The quality of play is just as seamless as their web version and is available on devices like iOS and Android.

Security and Fairness

When it comes to security the casino takes this seriously which is why they have encryption methods in place. This means that players will not need to worry about their personal information or financial transactions, they will always be encrypted and stored securely.

Games are also monitored using an industry standard random number generator so they produce random outcomes which have not been tampered with. 

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Complaints

Read the complaints other players have left for Mozzart Casino. Learn more about complaints.

Show all complaints
Mozzart Casino - Withdrawal not prosessed

Hi!

I opened an account at Mozzart on Saturday January 21st, 2023. I made one deposit of 100 euros and got a pending 100 euro bonus and 100 free spins. The 100 euro bonus and free spins had 35x required betting. I lost my initial 100 euros the same day and deposited another 100 euros. Due to technical issues my second deposit just disappeared, but it was back on the following day when I finished placing the remaining bets. I only ever played games allowed in the bonus terms: Mustang Gold, Chilli Heat and John Hunter & the Scarab Queen and only with allowed 50 cent bets.

Once the bonus was converted to cash, I went to withdraw and saw that the section is disabled until verification documents are sent. Therefore, I sent the requested documents in the evening of Sunday January 22nd: passport photo, electrical bill and a printout of my first cash deposit via Trustly taken from my online bank. Mozzart is claiming that they will process documents in 24 hours, but nothing happened until I asked support about the status four days later, on January 26th. At that point my documents were approved, I was offered another 100 free spins, which I played and then over the next few days I wagered the winnings 35x as per the terms.

On Saturday, January 28th, I submitted a withdrawal request of 350 euros and 70 cents via Trustly for the full balance. Mozzart promises that they process Trustly payments within 48 hours (working days), but the money has not arrived in my bank account, it's still in my casino account and support will not respond to my e-mails at all. I sent one e-mail asking for the status to [email protected] (as instructed in the withdrawal page) in the evening of Tuesday January 31st and another one yesterday Wednesday February 1st. I also made another withdrawal request to see if I had made a mistake (since I got no answer on my previous e-mail) and the result is the same. The withdrawal was successful, but the money is still in my casino account, and nobody is processing anything.

Mozzart is not offering any other channel to complain than [email protected], so I have no other way of reaching out to them anymore since they just ignore my messages.

staus Resolved
€350.7

Complaint Statistics

Resolved 1
Avg. Amount $ 376
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
4.3/10 6 reviews

Top reviews from our players

At first glance, the platform looks well-designed and professional, which might give a good first impression. However, my experience has been quite disappointing. Unfortunately, it operates similarly to many other questionable casinos — with no real benefits beyond the attractive interface.

Even though my account was verified, I was asked to complete additional KYC checks when I tried to make my first withdrawal. Despite providing all requested documents, my account was ultimately closed without a clear explanation.

One of the best betting houses in Serbia, with fast withdrawal, and good quotes. There is Mozart on every corner and awesome bonuses. Credit card deposits

I am unable to play at all! I am extremely dissatisfied with the current state of the site. Perhaps after the casino site is repaired, it might improve. However, at this moment, I cannot recommend it. I have lost money, and recovering it has been challenging so far.

Tried different browsers but still nothing. Online support was not able to help, told my I had to write a mail to some support address. I am completely unsatisfied with the casino and the support they provide.

Casino Mozzart is fine. While I have never experienced any complication playing on it, it does not actually give me a ‘wow’ factor. That being said, I appreciate how often they release new games and are available to some Asian countries (like where I am based), albeit focusing in Central Europe.

Like I said before, Casino Mozzart does not give a ‘wow’ effect. It is theme less, super few numbers of casino games (especially video slots), and uncompetitive bonus payments.

Can't play! Nothing! Disliked it at this moment. Maybe after repair site casino. I do not recommend it. I lost money and so far hard to recover. Writes a complaint without thinking.

Immediately after registration, I made a deposit via skrill and added the documents needed for verification. The money appears in the profile on the website. Attempting to open any game results in an Action is not allowed error. Player registration status is OPEN. I tried through the website and applications. Each contact ends with information from the support that I have to wait for. The account is also not verified despite adding documents. No reply email.

Dear Lfanek, We are sorry that you experienced difficulties while playing on Mozzart.com. We checked the communication of our customer support team with you, and seems like it is all OK now. It was some temporary issue, that was not global, which is the reason why we couldn`t localize it easily. Also, we can confirm that your account was verified in May. If you still experience any difficulties, or you have any questions, feel free to contact us at [email protected]. We will be glad to help you. Kind regards, Mozzart Team

user avatar

Nothing, since nothing is working as expected. If they get it working I will update. Until then I can only advise to try a different site.

I opened an account, verified my mail and made a deposit.
Tried to open any game from different providers. Not a single one is working and its not on my side. Tried different browsers but still nothing. Online support was not able to help, told my I had to write a mail to some support address. I am completely unsatisfied with the casino and the support they provide.
I am still waiting to get my money back.....

Dear Peka7, We are sorry that you experienced difficulties while playing on Mozzart.com. We checked the communication of our customer support team with you, and seems like it is all OK now. It was some temporary issue, that was not global, which is the reason why we couldn`t localize it easily. Also, we can confirm that your account was verified in May. If you still experience any difficulties, or you have any questions, feel free to contact us at [email protected]. We will be glad to help you. Kind regards, Mozzart Team

user avatar

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