MoreSpin Casino

Fails to respond to or approve my submitted documents and withdrawal request

$310

I have contacted this casino with email and live chat but I'm not getting any answers.

I sent all my verification documents over 2 months ago and I have 380 euros there to withdraw.

They dont answer to email and chat messages. I have tried to ask if they need some more documents and what is wrong. No answers.

Two weeks and no verification

€380

The casino rejected my withdrawal and ask me for verification on the 27th August. I completed the verification on the same day.

I have now been on chat three times and each time I am told to wait. This has now been two weeks. I have been told that if I do a complaint they will consider it threatening behaviour. I have asked for a response via mail and have also been ignored for two weeks. I cannot get my account verified by the casino or any help from caht or the email agents.

Withdrawal of 2200USD delayed

Hello,

I made an withdrawal of 2200$ on 17 this month and it's been in processing mode since then. When trying to contact support the only answers that I get is to wait more. I'm KYC verified and did and withdrawal before. It only took 3 days, not it's becoming weeks. Something is wrong and they keep evading my request to get an exact withdrawal date.

Closed account after requesting withdrawal

$2,200

I requesting a withdrawal for over $400.00. The w/d was in processing for 3 days. I tried to log in and my account was in self-exclusion. I opened the chat and they said my account was closed due to multiple accounts and to read email. I haven't received an email so I replied I got no email, 5 min later it showed up. I'll attach the email. This is not true, I only use one email for anything related to gambling so I asked them for more info proving I had multiple accounts, and still no response.

Morespins casino taking months to pay

$400

I registered and won on Morespin casino on the 24th of April of 2023.

After very poor communication I was asked to verify my account which took nearly a month after they had all the documents. When my account was fully verified I requested a withdrawal for 3000EUR which was approved a week later.

Since that time I requested another withdrawal for 3000EUR and have a remaining balance of over 2000EUR in the account. The withdrawal was requested on the 31st of May and has not been paid yet. When I asked the casino about it they were not able to give me a clear answer.

I am asking the casino to participate in this thread in order for me to have complete transparency as to when I will be paid.

Withdrawal suspended due to bad comments on players review

€5,000

Morespincasino is suspending my withdrawal of 1000 in btc because they said I made bad comment on a players review for the casino, which I have every right to. Players review are their for the players to see not for the casino to use against players weather to cash them out or not. When I first request the withdrawal no one from the casino gave and info or confirmation on my withdrawal. I waited waited the support person say some at finance department will contact me, but no one did and until after I talked to lcb support and it and they contact casino, that's when they contact me, so at this point I was pretty heated a d I gave them the review that they deserve which is all true in my situation. I was only stating the fact. So lcb tell to file a complaint cuz they disagree with what the casino is doing. Please help. I just want my fair share of what I cashout. Thanks

$1,000

MoreSpin Casino Complaint Stats

Resolved 0 / 7

Avg. Amount $1,401

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Player Rating

9.2/10 ● 344 reviews

Top reviews from our players

Sakatoyo

9/10

Morespin actually surprised me afterall in a very positive way, clean and simple website, with all providers major as well as less known, the site is always working

After my successful withdrawal, there is nothing I disliked about Morespin. The only thing is a recommendation for maybe 1-2 more weekly bonuses

Oliver23966

10/10

Great site with quick and easy deposits and withdrawals.
Popular providers like Pragmatic are available at the highest RTP which is great if you compare it to other casinos.
Only downside is that they don't offer providers like ELK and Print Studios.

Martka22

Casino Morespin have fantastic welcome bonus. Lots of game website is nice and clear what makes it good, from friendly mods and amazing community and chat conversations to the best gambling experience.
The admins on the site also always try to give their customers the best experience, not to mention the monthly and weekly bonuses that are top notch! I recommend everyone to play at this casino.

Hmmm no deposit bonus for account opening. And not too much bonus no deposit. There’s not much I can say I don’t like about the casino except there ain't a great deal of withdrawal and deposit methods. But other than that it’s a really great casino.

browar83

9/10

Looks good, large selection of games and providers, many deposit options. The welcome bonus looks interesting too. the layout looks clear and the navigation is intuitive and easy.

At this moment I don't see any minuses on the site, If I had to complain about something, it would be the lack of sports betting, but there are different sites for it :D

dameksikan

10/10

MoreSpin Casino offers a fantastic gaming experience with a wide variety of games from leading software developers. Their welcoming offer for the first deposit is attractive, and they provide easy daily cashback. Additionally, contacting the chat after the second deposit grants 25 free spins. The casino's library is powered by renowned providers, ensuring an amazing gameplay experience.

MoreSpin casino has a few drawbacks that could be improved. They lack a loyalty feature, which may disappoint frequent players. Additionally, the absence of a phone number for customer support is inconvenient. It would be beneficial if they offered more deposit options to cater to a wider range of players' preferences.

strmmr

8/10

My favorite game was there, it's not on most casinos. Also found some other games I like. Search works fine, that's important. I could play games full screen.

Not too many deposit options. But credit card deposit was okay. Couldn't find all my favorite games, but of course that's normal. The look of casino could be more "professional"

TGLENND

8/10

Nice welcoming offer for 1st deposit. Easy daily cashback. After your 2nd deposit of the day you get 25 free spins if you contact chat and ask for them.
Amazing gaming library powered by all the world's leading software developers.

They state that the casino reserves the right to refuse the whole or a part of any transaction made by the player, at any time, at their sole discretion and that the Company reserves the right to terminate the player account and suspend all payouts to the player, at their sole discretion without prior notice or reason. No loyalty feature. I couldn't find a phone number for support anywhere.

RamsayJ

9/10

MoreSpin casino has a wide variety of providers and their games to choose from. They have a very reasonable limit of withdrawal compared to most casinos. The layout of the casino is very appealing as well.

They are lacking in the promotion department with a limited amount of promotions available but on occasion I have received emails with special promotions available from time to time.

Ringtj

10/10

MoreSpin has exceeded my expectations in every area. They have a great selection of games and providers. Very helpful and available support team and I recently cashed out Via crypto, it could not have been any easier and hassle free. Quicker than most. My new favorite place to play online.

To be honest I really don't have any dislikes. this place is even VPN friendly and says it right on their front page that is hard to find in an online casino these days. Good luck everybody win big!

jamessims171