Complaint #7 MoreSpin Casino

Two weeks and no verification

By Foxy80

3 years ago

The casino rejected my withdrawal and ask me for verification on the 27th August. I completed the verification on the same day.

I have now been on chat three times and each time I am told to wait. This has now been two weeks. I have been told that if I do a complaint they will consider it threatening behaviour. I have asked for a response via mail and have also been ignored for two weeks. I cannot get my account verified by the casino or any help from caht or the email agents.

Disputed Casino MoreSpin Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

3 years ago

Dear MoreSpin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear @Foxy80,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

MoreSpin Casino Complaint Stats

Resolved 0 / 7

Avg. Amount $1,401

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

MoreSpin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

MoreSpin Casino Complaints

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