Moonwin Casino Complaints - Withdrawal & Other Problems

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7 failed self exclusion requests

$7,850

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Moonwin Casino - 7 failed self exclusion requests

Hi, I requested self exclusion due to gambling addiction using the proper channels on August 24th,2026. I received a reply but no action of self ...

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Refused to close my account despite multiple requests

€3,000

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Moonwin Casino - Refused to close my account despite multiple requests

I am submitting this formal complaint against Moonwin. On multiple occasions starting on the 26th of August 2026 I have requested for my account to be ...

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Do not react to several requests for self exclution

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Moonwin Casino - Do not react to several requests for self exclution

Hi at Askgamblers,Despite several request for self exclution from the casino, they do not execute my request. I have described my gambling issues and ...

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Account closure requests ignored

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Moonwin Casino - Account closure requests ignored

I have asked them multiple times to close my account as I have a gambling problem but they either ignore me or tell me to set a deposit limit. Even ...

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Withdrawal Delayed Without Explanation

$1,856

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Moonwin Casino - Withdrawal Delayed Without Explanation

I am writing to report an issue with MoonWin Casino regarding a delayed withdrawal that has exceeded all stated processing times.I deposited $350 and ...

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Been a week and no reply to emails for account closure and still able to deposit

€250

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Moonwin Casino - Been a week and no reply to emails for account closure and still able to deposit

Dear AskGamblers Team,I am contacting you to request assistance regarding an issue with Moonwin.I previously contacted Moonwin support to inform them ...

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Turning into scam casino

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Moonwin Casino - Turning into scam casino

Hi,I am having long standing issues with moonwin casino and have outstanding funds which they keep saying have been paid back but have not.This all ...

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Account Closure and Request for Assistance

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Moonwin Casino - Account Closure and Request for Assistance

Dear AskGamblers Support Team,I am writing to file a formal complaint regarding my experience with the platform MoonWin and to request your assistance ...

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Refuse to refund loss due to responsible gaming

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Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >Casino: MoonWin CasinoIssue: Failure to apply responsible gaming measures despite repeated requestsPeriod: 12–16 ...

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Moonwin not follow the rules

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Moonwin Casino - Moonwin not follow the rules

I have a big problem with this casino, they refuse to close my account. I have been writing to them for about 3 months now, telling them to close my ...

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Refused to close my account despite multiple requests

€884

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Moonwin Casino -Refused to close my account despite multiple requests

Complaint:I am submitting this formal complaint against Moonwin.On multiple occasions (starting from [26/08/2025]), I clearly requested that my ...

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Delayed withdrawal

€4,000

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Moonwin Casino - Delayed withdrawal

Hello Moonwin and Askgamblers , I'm writing you today since my withdrawal of 4000€ is delayed since 28th June due to "an unknown error" All I get as ...

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Delayed payment 3000 Euro

€3,000

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Moonwin Casino - Delayed payment 3000 Euro

Hello dear AskGamblers team. I played at the MoonWin casino and wonx3000€. It’s now 3 weeks ago and I still haven’t received my payment I hope u ...