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MoonGames Casino

Item: MoonGames Casino
Rating: 7
Author: Irena D.

Our Rating CasinoRank

7/10

CasinoRank

Player Rating 29 reviews

9/10

29 reviews

Complaint Response 5 complaints

2 days avg. 5 complaints

What we like

Variety of games
Instant play
24/7 customer support via live chat, toll-free phone or e-mail
SSL encryption
Software are audited regularly and proven fair

What we don’t like

48-72 hours pending period for withdrawals
Long list of restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

MoonGames Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.moongames.com

Established

2013

Licences

Gibraltar Regulatory Authority, UK Gambling Commission

Company

Grand Battery Holdings Limited

Affiliate Program

United Commissions

Languages

English

Casino Type

Instant Play, Mobile

MoonGames Casino is an online casino with a distinctive sci-fi theme and modern instant-play interface. It features games from a number of highly regarded platforms through the Dragonfish engine, including IGT, NetEnt, WMS, and Cassava, with over 130 different slots, table games, and other casino specialties to choose from. Moon Games Casino is licensed by the government of Gibraltar and the UK Gambling Commission.

Restricted Countries

MoonGames Casino does not accept real money play from any of the following jurisdictions: Albania, Antigua, Armenia, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Gibraltar, Herzegovina, Hungary, Indonesia, Israel, Italy, Kosovo, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Turkey, Ukraine, and the United States.

Security and Fairness

MoonGames Casino is clearly taking the necessary steps to keep players safe. The site uses SSL encryption to keep anyone from reading sensitive data like credit card numbers, bank account details, etc. The site also abides by the strict security standards required by the Gibraltar Gambling Commissioner, including a privacy policy.

The government of Gibraltar requires all of its licensees to pass routine fairness tests, which MoonGames Casino continues to do. This is no surprise since they only use reputable software platforms.

Deposit Methods

MasterCard, PayPal, Visa, Bank Wire Transfer, Apple Pay

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, PayPal, Visa, Apple Pay

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Euros, British pounds sterling, US dollars

Pending Time

48-72 hours

Withdrawal Times

E-Wallets 4-5 days
Bank Transfers 7-10 days
Card Payments 5-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, IGT (WagerWorks), Cassava, Dragonfish (Random Logic), WMS, Red Tiger Gaming, Play'n GO, Big Time Gaming, Eyecon

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games

MoonGames Casino contains over 130 different games, with the vast majority of these being slots. Players can find some of the most well-known slot titles here from IGT, NetEnt, WMS, and Cassava, including Cleopatra slot, Elements The Awakening slot, Kronos slot, Gonzo’s Quest slot, and Monopoly Plus slot.

The table game selection at Moon Games Casino features a fair assortment of roulette and blackjack games, including Live Roulette, Wheel of Light, Single 0 Roulette, La Partage Roulette, and Atlantic Blackjack. Unfortunately the site does not offer any casino pokers, dice games, or other table games.

Players looking for the chance at big wins for small bets can try MoonGames Casino’s “Instant Win” selection. These include various keno games like Captain Keno, Cappuccino Keno, and Keno Cup 2010, as well as unique games like Frolickin’ Frogs, Noughts & Crosses, and Hi-Lo Heroes 2010.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players can count on MoonGames Casino support staff to be available 24/7 should any issues arise. The staff can be contacted day or night by live chat, UK toll-free phone, international phone, online contact form, or email.

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Complaints

Read the complaints other players have left for MoonGames Casino. Learn more about complaints.

Show all complaints

Submit complaint

They don't pay and now ignoring me

i need a help here so i post my story about this casino , i requested 2 total cash oututs 31/01/2019 1000 euros and on 25/01/2019 1100 euros and didnt received the money and they dont answer on live chat and ignore my emails and i m checking my bank account every day and money didnt arrive yet , i m waiting at least to receive here some answers from them

Resolved

€2100

Sent me promotion letters when I had an active self exclusion

I have had a gambling problem and have requested self exclusion from all my casino accounts due to problem gaming. I have slipped off the wagon more than once but have been trying to control my issue. Last week I received two promotional letters, both exactly the same, received on the same day, from Moongames.com encouraging me to deposit with their casino. To cut a long story short I opened an account and lost £1100 in one night. I went to self exclude on the moon games website and saw they were part of the 888 group. I have an active self exclusion with 888/cassava who they are linked to. I am very upset that I was sent personalised promotional letters from a casino group I was self excluded from. I am also upset that I was allowed to open an account and the self exclusion did not exclude me, my name, address and dob were all the same as the excluded accounts. The promotional letters had my personal name and address details on, the exact same details which were used to exclude myself from the 888 group. I have attached a screen shot of the email I have from cassava/888 confirming my permanent self exclusion from their group due to problem gambling. Interestingly, in the email they say that ...... We have permanently closed your account and will do everything in our power to prevent you from playing with us in the future. We kindly ask that you refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). ' Yet one of their casinos, Moongames, who are part of 888 UK Limited send me personalised promotional letters encouraging me to deposit. The letters mentioned nothing of the 888 group. I would like Moongames to investigate how a self excluded player could be sent promotional letters. I would like to be removed from all mailing lists and the deposits returned. I am including copies of the email confirming my exclusion from 888 and a photo of the promotional letter (I ripped it up but then sellotaped it together as evidence. Sorry it's in a state but my name, address what it is is clearly visible) ' Moongames still have not replied to my email sent 4days ago. Any help is much appreciated. J

Resolved

£1100

Winnings confiscation with absurd reasons

Hi After depositing 500 GBP at the Moongames on November 10th, I played Slots and won 1525 GBP which I have decided to withdraw. Then,the casino paid me my deposit funds only and refuse to pay the rest simply saying " we have a reasonable suspicion that you have been taking an unfair advantage of our welcome bonuses" and that's it! I have played Slots,as i mentioned before and have not broke ANY of the casino's T&C at all. I think it's only makes sense that if they accept my deposit money,they will also respect my right to get my winning money paid.

Resolved

£1025

Giving misleading and wrong information regarding remaining bonus wagering

After depositing with moongames I received my bonuses promptly. I deposited 3 times, each time receiving a bonus. The first a deposit of £50 with bonus £50, the second a deposit of £50 with bonus £25 and a third time of £200 with bonus £100. Each time I deposited after I had lost the previous deposit and bonus. After a significant amount of play I wished to see my remaining wagering requirements, so I emailed support as I couldn't find any details the mobile site. They responded promptly telling me I had to wager a further £1516 to withdraw the funds. I played a slot to cover this and yet the funds were not credited as cash. So I emailed again to be told that was a mistake I still had to wager £5600. So I continued to play. At this point I was told only bonus funds would count which was fine because their software said my entire balance was bonus funds. Later that night my balance changed to show £250 cash and £147 bonus (no idea where that bonus figure came from) so I had a look at the withdrawals page to be told if I withdraw I would forfeit the bonus or I could wager a further £20,000 to release it. So I emailed again. This time I was told that the bonus amount had to be wagered 120 times despite the T&Cs saying 25x deposit and bonus. That I had to essentially lose my cash balance before any wagering would count toward the bonus and finally that any win with bonus funds would add to the current wagering requirement x20. To me that is insane as there absolutely no chance of clearing the wagering requirements at all. I have attached all corresponding emails. I believe I have wagered more than enough to clear the bonuses and would like the bonus balance credited to my balance as cash.

Resolved

£400

Let me register and deposit although I am self-excluded in another Cassava brand

Hi let me start by saying I'm a compulsive gambler. Today I opened an account with moon games and deposited £20 by paypal. When the payment went through I realised I had self excluded from 888 which is the same company. I rang them and explained that I think I had an account with them and the lady said that I had another account with moon and that she would close the new account and I should log into my old account and if I've forgotten the password I should ask for a new one. Since I've rang them I've found out they belong to 888 so I don't understand why they allowed me to open another account. 888 know I have a gambling problem. I would like my deposit back.

Resolved

£20

Complaint Statistics

Resolved 5

Avg. Amount $ 1,217

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9/10 ● 29 reviews

Top reviews from our players

Jontyq

3 years ago

1/10

I have an issue with moon games closing my account and not processing a withdrawal of £1400. I’ve sent 10 emails and made 3 phone calls over the last 6 weeks and still NO RESPONSE. Pretty appalling all round..

aevardagporsson

3 years ago

8/10

I appreciate MoonGames' dedication to slots as the straightforward free spin bonus makes it easy to play many of its games. Sure many are restricted to specific titles, but the ones they chose are actually good slots and I don't mind playing them again sometime.

Unfortunately, MoonGames is only a place to play slots and not much else. There are no form of table games which is fine because its bonuses are only free spins but my want to play baccarat and roulette is strong enough to frequently join another casino. Many of which have the same slot games from the same providers.

woodenspecsreya

6 years ago

10/10

The website has a huge selection of games and I have tried 20 or so as of yet. And I tell you - all are superb. Money is tracked very quickly and they have impressive customer support.

loterrasmith

6 years ago

10/10

Wonderful experience - money tracked very quickly. I enjoying playing the exciting games and winning money everyday after coming home from a stressful day.

I would expect more poker games and live games. I also expect better offers from them.

davidgreenspan45

6 years ago

10/10

Moongames provides frequent promos and has a huge selection of games. The online support team is very friendly and quick. After a stressful day, playing wonderful games on this site is a pure joy. Payout is fair too.

Hi DAVIDGREENSPAN45, Thanks for taking the time to write a review. We're so happy to hear of your experience with MoonGames. There is more exciting stuff coming up so stay tuned. The MoonGames team.

MoonGames Casino 6 years ago

KateWood

7 years ago

10/10

Moon Games have a good selection of different types of games. But my personal favourites are the jackpot slots. I always catch a win every now and then, and it makes me very positive about this site!

I just feel that there are more offers and promotions for VIP players! So, I hope that I'll be upgraded soon enough to seize these top promotions!

AranBlazz

7 years ago

10/10

As a new player, I have really enjoyed the welcome package which is offered by Moon Games. The best thing is that I won around £400 with that bonus which is lavish for me! I've seen that they have other great offers too, which I will probably take lol!

I'm more into casino games, so I will say that they could add more games like poker, roulette and live games too.

AmeliaPoll

7 years ago

10/10

Moon Games is a good site to play on. It has top bonuses and offers great promotions. I also had some luck and have been able to withdraw quickly.

I saw that VIPs have more advantages. . . I hope that I become a VIP soon. It will be nice to have some extra bonuses

Cowboywannabe

7 years ago

10/10

I am a VIP here and the VIP team is very nice, they give generous bonuses very often and honour all offers.

Would love new progressive slots to boost my wins and new promotions

arthur11

7 years ago

10/10

Heyy all, I am here for a couple of months and I can say that Moon Games is nice site. I like all the games that they offer and I enjoy the fun and entertaining atmosphere on here. Whenever I feel down, I know I can rely on here to get me in a better mood. I find this place and the games very attractive and I love being here. Thank you all. Keep it up...

A few promos will get me in the right mood. Greedy all the wayyyy