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MoonGames Casino is restricted in your country, please try these instead:

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MoonGames Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 29 reviews
9/10
29 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints
What we like
  • Variety of games
  • Instant play
  • 24/7 customer support via live chat, toll-free phone or e-mail
  • SSL encryption
  • Software are audited regularly and proven fair
What we don’t like
  • 48-72 hours pending period for withdrawals
  • Long list of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


MoonGames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.moongames.com
Established
2013
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

MoonGames Casino is an online casino with a distinctive sci-fi theme and modern instant-play interface. It features games from a number of highly regarded platforms through the Dragonfish engine, including IGT, NetEnt, WMS, and Cassava, with over 130 different slots, table games, and other casino specialties to choose from. Moon Games Casino is licensed by the government of Gibraltar and the UK Gambling Commission.

Restricted Countries

MoonGames Casino does not accept real money play from any of the following jurisdictions: Albania, Antigua, Armenia, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Gibraltar, Herzegovina, Hungary, Indonesia, Israel, Italy, Kosovo, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Turkey, Ukraine, and the United States.

Security and Fairness

MoonGames Casino is clearly taking the necessary steps to keep players safe. The site uses SSL encryption to keep anyone from reading sensitive data like credit card numbers, bank account details, etc. The site also abides by the strict security standards required by the Gibraltar Gambling Commissioner, including a privacy policy.


The government of Gibraltar requires all of its licensees to pass routine fairness tests, which MoonGames Casino continues to do. This is no surprise since they only use reputable software platforms.

StallCation

Complaints

Read the complaints other players have left for MoonGames Casino. Learn more about complaints.

Show all complaints
Sent me promotion letters when I had an active self exclusion
I have had a gambling problem and have requested self exclusion from all my casino accounts due to problem gaming. I have slipped off the wagon more than once but have been trying to control my issue. Last week I received two promotional letters, both exactly the same, received on the same day, from Moongames.com encouraging me to deposit with their casino. To cut a long story short I opened an account and lost £1100 in one night. I went to self exclude on the moon games website and saw they were part of the 888 group. I have an active self exclusion with 888/cassava who they are linked to. I am very upset that I was sent personalised promotional letters from a casino group I was self excluded from. I am also upset that I was allowed to open an account and the self exclusion did not exclude me, my name, address and dob were all the same as the excluded accounts. The promotional letters had my personal name and address details on, the exact same details which were used to exclude myself from the 888 group. I have attached a screen shot of the email I have from cassava/888 confirming my permanent self exclusion from their group due to problem gambling. Interestingly, in the email they say that ...... We have permanently closed your account and will do everything in our power to prevent you from playing with us in the future. We kindly ask that you refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). ' Yet one of their casinos, Moongames, who are part of 888 UK Limited send me personalised promotional letters encouraging me to deposit. The letters mentioned nothing of the 888 group. I would like Moongames to investigate how a self excluded player could be sent promotional letters. I would like to be removed from all mailing lists and the deposits returned. I am including copies of the email confirming my exclusion from 888 and a photo of the promotional letter (I ripped it up but then sellotaped it together as evidence. Sorry it's in a state but my name, address what it is is clearly visible) ' Moongames still have not replied to my email sent 4days ago. Any help is much appreciated. J
staus Resolved
£1100
Giving misleading and wrong information regarding remaining bonus wagering
After depositing with moongames I received my bonuses promptly. I deposited 3 times, each time receiving a bonus. The first a deposit of £50 with bonus £50, the second a deposit of £50 with bonus £25 and a third time of £200 with bonus £100. Each time I deposited after I had lost the previous deposit and bonus. After a significant amount of play I wished to see my remaining wagering requirements, so I emailed support as I couldn't find any details the mobile site. They responded promptly telling me I had to wager a further £1516 to withdraw the funds. I played a slot to cover this and yet the funds were not credited as cash. So I emailed again to be told that was a mistake I still had to wager £5600. So I continued to play. At this point I was told only bonus funds would count which was fine because their software said my entire balance was bonus funds. Later that night my balance changed to show £250 cash and £147 bonus (no idea where that bonus figure came from) so I had a look at the withdrawals page to be told if I withdraw I would forfeit the bonus or I could wager a further £20,000 to release it. So I emailed again. This time I was told that the bonus amount had to be wagered 120 times despite the T&Cs saying 25x deposit and bonus. That I had to essentially lose my cash balance before any wagering would count toward the bonus and finally that any win with bonus funds would add to the current wagering requirement x20. To me that is insane as there absolutely no chance of clearing the wagering requirements at all. I have attached all corresponding emails. I believe I have wagered more than enough to clear the bonuses and would like the bonus balance credited to my balance as cash.
staus Resolved
£400

Complaint Statistics

Resolved 5
Avg. Amount $ 1,217
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Top reviews from our players

I discovered Moon Games few weeks back and I just fell in love with the collection of games! Every time I log in, there’s a new game for me to try! It’s really relaxing to enjoy the games after I put the babies to sleep! If you’re having a bad day, Moon Games know how to lift your spirit up!

I might seem greedy. . . but would love more promotions! I never say NO to a little bonus!

I’m a big fan of Moon Games Casino. I love the feeling of luck that I get from this casino and the live support is so friendly and always brings a smile to my face. The game section is all you’d ever want on an online casino, and the games vary in types. Like they have the pokies, casino table games and even scratch cards!

So far, nothing to dislike about Moon Games Casino.

Great fun and love playing at Moon Games. I wait for new game releases ever month to see which one I can goof on about until there’s another slot that catches my eye. Been loving Wizard of Oz Emerald City lately because it was my fav book growing up. I’m satisfied!

The vast selection of slots makes it hard to choose from. I wish withdrawing period took less time as well.

Been playing on Moon Games for just a few months, and the site has conquered my heart lol! The wide selection of games is just awesome and I know I can expect better and more games anytime. I would recommend this site to all players who really want to have the BEST gaming experience ever!

More jackpot slots please! Want to try my luck on new games

I’ve been playing on quite a few sites and finally one site where I know the payout is not tricked! I’ve had a few good wins lately and I must say I love playing at moon games. My favourite game on the site is the live dealers game. It’s so much fun!

Apart from the fact that I’d love to become a VIP player, there’s nothing much to add.

Love playing at Moon Games. The games are just great and it’s a top site to enjoy! Loving the promotions too - this casino always has something to offer when I deposit! So relaxing to spin the reels once the kids are sleeping haha!

I really like this site. I joined few months back and never had any issues so far. Love the theme of the site! This casino also provides really good games which I love to play and their promotions are great as well.

Hoping to see games from more game providers soon!

Just won a smacking £1,050 off my favourite online slot. This is one of my biggest wins so far! Also I love that there is an array of deposit and withdrawal options. So you get to choose the simplest and fitting method.

Wagering requirements is a pain sometimes, but I hope my wins get processed fast enough.

Always feel like in space as soon as I open the site! The royal blue background with small white dots makes me feel like in space. . . and I’m over the moon when I see the grand collection of games! My personal fave game is Shaman’s Dream slots! Would recommend this game to you all!

I only wish that I’ll be a VIP soon. Been playing on the site for quite a while. . . hopefully I’ll climb to the next level soon!

I joined Moon Games quite a while ago and never had any issues. Been treated fairly by the support team, been offered lovely promotions and have seen a great collection of slots.

I do win on the site. But I keep my fingers crossed for a massive win all at once, instead of small ones! WTG!

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