Restricted

MoonGames Casino is restricted in your country, please try these instead:

Stake.us Social Casino

9.9 /10 • 3

Crown Coins Casino

9.8 /10 • 3

Rolla Casino

9.7 /10 • 12

Yay Casino

9.6 /10

MoonGames Casino

Item: MoonGames Casino
Rating: 7
Author: Irena D.

Our Rating CasinoRank

7/10

CasinoRank

Player Rating 29 reviews

9/10

29 reviews

Complaint Response 5 complaints

2 days avg. 5 complaints

What we like

Variety of games
Instant play
24/7 customer support via live chat, toll-free phone or e-mail
SSL encryption
Software are audited regularly and proven fair

What we don’t like

48-72 hours pending period for withdrawals
Long list of restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

MoonGames Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.moongames.com

Established

2013

Licences

Gibraltar Regulatory Authority, UK Gambling Commission

Company

Grand Battery Holdings Limited

Affiliate Program

United Commissions

Languages

English

Casino Type

Instant Play, Mobile

MoonGames Casino is an online casino with a distinctive sci-fi theme and modern instant-play interface. It features games from a number of highly regarded platforms through the Dragonfish engine, including IGT, NetEnt, WMS, and Cassava, with over 130 different slots, table games, and other casino specialties to choose from. Moon Games Casino is licensed by the government of Gibraltar and the UK Gambling Commission.

Restricted Countries

MoonGames Casino does not accept real money play from any of the following jurisdictions: Albania, Antigua, Armenia, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Gibraltar, Herzegovina, Hungary, Indonesia, Israel, Italy, Kosovo, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Turkey, Ukraine, and the United States.

Security and Fairness

MoonGames Casino is clearly taking the necessary steps to keep players safe. The site uses SSL encryption to keep anyone from reading sensitive data like credit card numbers, bank account details, etc. The site also abides by the strict security standards required by the Gibraltar Gambling Commissioner, including a privacy policy.

The government of Gibraltar requires all of its licensees to pass routine fairness tests, which MoonGames Casino continues to do. This is no surprise since they only use reputable software platforms.

Deposit Methods

MasterCard, PayPal, Visa, Bank Wire Transfer, Apple Pay

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, PayPal, Visa, Apple Pay

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Euros, British pounds sterling, US dollars

Pending Time

48-72 hours

Withdrawal Times

E-Wallets 4-5 days
Bank Transfers 7-10 days
Card Payments 5-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, IGT (WagerWorks), Cassava, Dragonfish (Random Logic), WMS, Red Tiger Gaming, Play'n GO, Big Time Gaming, Eyecon

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games

MoonGames Casino contains over 130 different games, with the vast majority of these being slots. Players can find some of the most well-known slot titles here from IGT, NetEnt, WMS, and Cassava, including Cleopatra slot, Elements The Awakening slot, Kronos slot, Gonzo’s Quest slot, and Monopoly Plus slot.

The table game selection at Moon Games Casino features a fair assortment of roulette and blackjack games, including Live Roulette, Wheel of Light, Single 0 Roulette, La Partage Roulette, and Atlantic Blackjack. Unfortunately the site does not offer any casino pokers, dice games, or other table games.

Players looking for the chance at big wins for small bets can try MoonGames Casino’s “Instant Win” selection. These include various keno games like Captain Keno, Cappuccino Keno, and Keno Cup 2010, as well as unique games like Frolickin’ Frogs, Noughts & Crosses, and Hi-Lo Heroes 2010.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players can count on MoonGames Casino support staff to be available 24/7 should any issues arise. The staff can be contacted day or night by live chat, UK toll-free phone, international phone, online contact form, or email.

Suggest an edit

Complaints

Read the complaints other players have left for MoonGames Casino. Learn more about complaints.

Show all complaints

Submit complaint

They don't pay and now ignoring me

i need a help here so i post my story about this casino , i requested 2 total cash oututs 31/01/2019 1000 euros and on 25/01/2019 1100 euros and didnt received the money and they dont answer on live chat and ignore my emails and i m checking my bank account every day and money didnt arrive yet , i m waiting at least to receive here some answers from them

Resolved

€2100

Sent me promotion letters when I had an active self exclusion

I have had a gambling problem and have requested self exclusion from all my casino accounts due to problem gaming. I have slipped off the wagon more than once but have been trying to control my issue. Last week I received two promotional letters, both exactly the same, received on the same day, from Moongames.com encouraging me to deposit with their casino. To cut a long story short I opened an account and lost £1100 in one night. I went to self exclude on the moon games website and saw they were part of the 888 group. I have an active self exclusion with 888/cassava who they are linked to. I am very upset that I was sent personalised promotional letters from a casino group I was self excluded from. I am also upset that I was allowed to open an account and the self exclusion did not exclude me, my name, address and dob were all the same as the excluded accounts. The promotional letters had my personal name and address details on, the exact same details which were used to exclude myself from the 888 group. I have attached a screen shot of the email I have from cassava/888 confirming my permanent self exclusion from their group due to problem gambling. Interestingly, in the email they say that ...... We have permanently closed your account and will do everything in our power to prevent you from playing with us in the future. We kindly ask that you refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). ' Yet one of their casinos, Moongames, who are part of 888 UK Limited send me personalised promotional letters encouraging me to deposit. The letters mentioned nothing of the 888 group. I would like Moongames to investigate how a self excluded player could be sent promotional letters. I would like to be removed from all mailing lists and the deposits returned. I am including copies of the email confirming my exclusion from 888 and a photo of the promotional letter (I ripped it up but then sellotaped it together as evidence. Sorry it's in a state but my name, address what it is is clearly visible) ' Moongames still have not replied to my email sent 4days ago. Any help is much appreciated. J

Resolved

£1100

Winnings confiscation with absurd reasons

Hi After depositing 500 GBP at the Moongames on November 10th, I played Slots and won 1525 GBP which I have decided to withdraw. Then,the casino paid me my deposit funds only and refuse to pay the rest simply saying " we have a reasonable suspicion that you have been taking an unfair advantage of our welcome bonuses" and that's it! I have played Slots,as i mentioned before and have not broke ANY of the casino's T&C at all. I think it's only makes sense that if they accept my deposit money,they will also respect my right to get my winning money paid.

Resolved

£1025

Giving misleading and wrong information regarding remaining bonus wagering

After depositing with moongames I received my bonuses promptly. I deposited 3 times, each time receiving a bonus. The first a deposit of £50 with bonus £50, the second a deposit of £50 with bonus £25 and a third time of £200 with bonus £100. Each time I deposited after I had lost the previous deposit and bonus. After a significant amount of play I wished to see my remaining wagering requirements, so I emailed support as I couldn't find any details the mobile site. They responded promptly telling me I had to wager a further £1516 to withdraw the funds. I played a slot to cover this and yet the funds were not credited as cash. So I emailed again to be told that was a mistake I still had to wager £5600. So I continued to play. At this point I was told only bonus funds would count which was fine because their software said my entire balance was bonus funds. Later that night my balance changed to show £250 cash and £147 bonus (no idea where that bonus figure came from) so I had a look at the withdrawals page to be told if I withdraw I would forfeit the bonus or I could wager a further £20,000 to release it. So I emailed again. This time I was told that the bonus amount had to be wagered 120 times despite the T&Cs saying 25x deposit and bonus. That I had to essentially lose my cash balance before any wagering would count toward the bonus and finally that any win with bonus funds would add to the current wagering requirement x20. To me that is insane as there absolutely no chance of clearing the wagering requirements at all. I have attached all corresponding emails. I believe I have wagered more than enough to clear the bonuses and would like the bonus balance credited to my balance as cash.

Resolved

£400

Let me register and deposit although I am self-excluded in another Cassava brand

Hi let me start by saying I'm a compulsive gambler. Today I opened an account with moon games and deposited £20 by paypal. When the payment went through I realised I had self excluded from 888 which is the same company. I rang them and explained that I think I had an account with them and the lady said that I had another account with moon and that she would close the new account and I should log into my old account and if I've forgotten the password I should ask for a new one. Since I've rang them I've found out they belong to 888 so I don't understand why they allowed me to open another account. 888 know I have a gambling problem. I would like my deposit back.

Resolved

£20

Complaint Statistics

Resolved 5

Avg. Amount $ 1,217

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9/10 ● 29 reviews

Top reviews from our players

AshtonParrot

7 years ago

10/10

I discovered Moon Games few weeks back and I just fell in love with the collection of games! Every time I log in, there’s a new game for me to try! It’s really relaxing to enjoy the games after I put the babies to sleep! If you’re having a bad day, Moon Games know how to lift your spirit up!

I might seem greedy. . . but would love more promotions! I never say NO to a little bonus!

AussieTheMan

7 years ago

10/10

I’m a big fan of Moon Games Casino. I love the feeling of luck that I get from this casino and the live support is so friendly and always brings a smile to my face. The game section is all you’d ever want on an online casino, and the games vary in types. Like they have the pokies, casino table games and even scratch cards!

So far, nothing to dislike about Moon Games Casino.

Jenlovesslots

7 years ago

10/10

Great fun and love playing at Moon Games. I wait for new game releases ever month to see which one I can goof on about until there’s another slot that catches my eye. Been loving Wizard of Oz Emerald City lately because it was my fav book growing up. I’m satisfied!

The vast selection of slots makes it hard to choose from. I wish withdrawing period took less time as well.

Floflo

7 years ago

10/10

Been playing on Moon Games for just a few months, and the site has conquered my heart lol! The wide selection of games is just awesome and I know I can expect better and more games anytime. I would recommend this site to all players who really want to have the BEST gaming experience ever!

More jackpot slots please! Want to try my luck on new games

Pinkrosie

7 years ago

10/10

I’ve been playing on quite a few sites and finally one site where I know the payout is not tricked! I’ve had a few good wins lately and I must say I love playing at moon games. My favourite game on the site is the live dealers game. It’s so much fun!

Apart from the fact that I’d love to become a VIP player, there’s nothing much to add.

SanaaGrobler

7 years ago

10/10

Love playing at Moon Games. The games are just great and it’s a top site to enjoy! Loving the promotions too - this casino always has something to offer when I deposit! So relaxing to spin the reels once the kids are sleeping haha!

Aliangel

7 years ago

10/10

I really like this site. I joined few months back and never had any issues so far. Love the theme of the site! This casino also provides really good games which I love to play and their promotions are great as well.

Hoping to see games from more game providers soon!

Soph_Al

7 years ago

10/10

Just won a smacking £1,050 off my favourite online slot. This is one of my biggest wins so far! Also I love that there is an array of deposit and withdrawal options. So you get to choose the simplest and fitting method.

Wagering requirements is a pain sometimes, but I hope my wins get processed fast enough.

Ericrich6

8 years ago

10/10

Always feel like in space as soon as I open the site! The royal blue background with small white dots makes me feel like in space. . . and I’m over the moon when I see the grand collection of games! My personal fave game is Shaman’s Dream slots! Would recommend this game to you all!

I only wish that I’ll be a VIP soon. Been playing on the site for quite a while. . . hopefully I’ll climb to the next level soon!

Stef45

8 years ago

10/10

I joined Moon Games quite a while ago and never had any issues. Been treated fairly by the support team, been offered lovely promotions and have seen a great collection of slots.

I do win on the site. But I keep my fingers crossed for a massive win all at once, instead of small ones! WTG!