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Mondcasino is restricted in your country, please try these instead:

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Mondcasino

Our Rating CasinoRank
8/10
CasinoRank
Player Rating 47 reviews
9/10
47 reviews
Complaint Response 3 complaints
1 day avg. 3 complaints
What we like
  • Home to over 4000+ games
  • Top performing software providers
  • Multiple payment options
  • Live chat is open 24/7
What we don’t like
  • There are some country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mondcasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.mondcasino.com/
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian
Casino Type
Instant Play, Live Casino, Mobile, Sports, Crypto Casino

Mondcasino is an online casino home to a variety of different games which include the latest video slots, table games, live dealers, sports and more. Players will be able to choose from a number of top software providers like Microgaming, Nolimit City, Relax Gaming, Playson and Betsoft. The site supports several different languages and players can easily switch between both web and mobile browsers to enjoy their favorite games. The casino is also fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Afghanistan, the United States of America and the United Kingdom. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Mondcasino is also available for players who want to use their mobile devices. Players can use their mobile browser to enjoy their favourite games on the go and they won't need to download additional applications. One single account can be used across web and mobile and will give players access to hundreds of games, just like the web version. 

Security and Fairness

When it comes to security the casino protects their players at all costs. They use widely used SSL encryption methods to keep confidential information stay that way. It means any personal and financial information will always be transferred securely over the internet. They also use a random number generator to determine the outcomes of their games so that they are fair.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mondcasino. Learn more about complaints.

Show all complaints
Mondcasino - Closed account and confiscated my funds and deposit

Hello Askgamblers team,

I played in this casino for about a year. On 01/09/2023 I received a letter from them.


"You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however."


Unfortunately, I decided to make another deposit of 200 or 300 euros. After winning my balance was 1056 euros.

Мy account was closed and I received an e-mail about the confiscation of funds


"This is to inform you that your Mondcasino account has been permanently suspended due to the suspected fraud. Furthermore, all of your current Mondcasino account monies have been withheld.

9.1 We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account.

9.2 We reserve the right to do any of the above in relation to any accounts you may have with other sites and services owned or operated by or on behalf of us and any sites and services that use the same shared game platform.

Opening further accounts will be considered a breach and violation of our Terms & Conditions and a breach and violation of this decision, which is final.

All your additional Mondcasino accounts will be suspended at once.

Kind regards,

Mondcasino Security"


I think that confiscating funds from players is theft. I demand to return my funds back, but the casino support is not responding!

staus Unresolved
€1056
Mondcasino - Refusing to pay me for dubious reasons

Hello Askgamblers team,

A couple of days ago I registered at MondCasino and deposited 200€, using their welcome offer I won a total of 1475€. I played on the slots "Great Rhino Deluxe" with 4€ spins, and on "Starburst" with 3€ and 3,50€ spins. Two days later they first sent me an email that my account is fully verified, then shortly after that they sent me this:


"Dear Player

Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.

Bonus Terms and Conditions applied to your account:

10.1.8 Bonuses offered by Mondcasino are only intended for genuine recreational players. Abuse of the offered bonuses will not be tolerated. Mondcasino reserves the right to investigate, cancel, suspend or lock any account if abuse of the bonus is only being suspected at its sole discretion without need for further explanation. In case of suspected abuse, all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.

We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact."

on their Bonus terms site under 10.1.8. it says

"Some examples what can be suspected as bonus abuse;

a) Using any betting system or placing even money bets on any game of chance,

b) Using the "Double-Up" or "Buy Free Spins functions" or gamble feature within a game over maxbet which is 4 EUR or equivalent in other currency

c) Wagering on games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them."


I did not exceed the 4€ bet limit, i did not play any excluded games, and i did not use any sort of betting system, they just confiscated my winnings and refuse to elaborate any further.

I hope you can help me here

Kind Regards

staus Resolved
€1475

Complaint Statistics

Resolved 2
Avg. Amount $ 936
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

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Top reviews from our players

MondCasino is a total blast! I've been playing on this casino for a while now and I just can't get enough of it. They have a huge selection of games to choose from and the bonuses are seriously generous. Plus, the customer support team is always there to help out with anything you need - they're just great. The website is super easy to use and navigate, and I love that they use top software providers for their games. I feel safe playing here because they're licensed, which is super important to me.

Overall, I would definitely recommend MondCasino to anyone looking for an awesome online casino experience!

Mond is the best! I mostly play on their casino when I want to gamble, the withdrawal times are super fast and they have an awesome loyalty program plus I really love their support, always answering fast and they are kind! They also offer plenty of providers which is really good, I am really looking into keep playing on this project as it is one of the few truly good online casinos!

For the 8 month period I play on this casino, I do not have even one negative thing to say, the one thing that I would love to see them do is to add play n go as a provider!

Very good casino with a variety of games!
Really good customer support! They give free spins and bonuses very often!
Easy verification and withdrawals!

The only bad thing is that they don't have play n go and some other providers and some times its has lag and sometimes some games crash!
But generally a good casino!

Great New Casino. Lots of Games. Very Fast and friendly customer service reply Time. Fast withdrawal. Signup was super fast No KYC when using crypto.
Also has a Good Cashback Program.

The only thing that could be better is to add Play n Go as game provider. Not really sure why there is not presented when casino has more than 50 others.

I've been registered at mondcasino for 3 months and I'm satisfied with both the game selection and the online support.
Payouts have always been processed very quickly. My verification took only one day and was easy.

Hi Axel, Thank you for your comment. We really appreciate it. Looking forward to see you around. Mondcasino Team

user avatar

I think that this casino is a great casino that tries to assist players with queries as much as possible.
The layout is ok the promotions are good, I have some withdrawals, and its been processed in one day, verification is quite fast and simple.

Hi Cisee Thank you for your comment. We really appreciate it. Looking forward to see you around. Mondcasino Team

user avatar

No stars for this casino, credit card deposit doesn't work because of "frame error". Support / help completely unable to fix errors here. What do I want with an account in a casino where I can't play due to errors and ignorance of the support.

Hi there, Thank you for your comment. Unfortunately temporary errors while making deposit with credit cards are possible although do not last much time in general. Live Chat Support does not have all permission when it goes for transactions but we make sure you receive answer via email from finance department in shortest time possible. Looking forward to see around! Mondcasino Team

user avatar

At first glance, an interesting casino. Responsive people in support. So far so good and I advise you to play. Deposits and withdrawal can be made using electronic and cryptocurrency wallets. For every deposit that I didn't hit, I got some free spins. Highly recommended!

Hi Niko, Thx for comment. Looking forward to see you around. Mondcasino Team

user avatar

Online casino that is beautiful, great, and magnificent. It includes incredible dynamic thumbnails that make the entire website feel like a game in and of itself! The deals are continuously changing, and they all have reasonable conditions, so it's always a pleasure to play for me at Mondcasino.

As a Filipino user, I really appreciate the many themes that also centered in Filipino heritage. One thing i can say about the site which to me is the best feature is its simple design and layout. I mean, the games are there for enjoyment, sure, but if you have an easy to navigate site, then you work as a great casino website for me.

I really love the variety of games as they come in many types like slots, table games, and even live dealer games, but with some of these, you have to have stable internet connection and a great PC to test these games out. Okay... maybe not the top PC in the world, but at least a modern laptop or desktop specs that will run extensive interent games very well. I have very few problems with it, even close to none if you don't count connectivity issues which I will talk about in a bit.

Alright, let's get the elephant in the room out of the way. The Philippines is notorious for content poor internet connection. This means that I get constantly sent out of the live games which are my favourite. While it's the internet provider's fault that this happened, what I'll fault the casino for is resetting my game and dumping my bets.
That is crazy! How can a casino site do this? However, I'm happy to say that this didn't happen again and they patched this issue that will only reset the game for you and without dumping your bets on the pot.

But it's still annoying to deal with the fact that if you're on a streak, internet connection can ruin your life. But fortunately, this happens very occasionally but it's still something to worry if you have connectivity issues.

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