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mFortune Casino has been terminated due to being unresponsive. Consider these instead:

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mFortune Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 126 reviews
8.3/10
126 reviews
Complaint Response 51 complaints
2 days avg. 51 complaints
What we like
  • Games available online and mobile
  • Mobile casino available on any phones
  • Android and iOS supported
  • Live chat available 24/7
What we don’t like
  • Small selection of games
  • Various country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


mFortune Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mfortune.co.uk
Established
2007
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

mFortune Casino is primarily a mobile casino and is one of the worlds largest mobile casinos, but members can also play the games online through a compatible flash browser. All of the games are provided by the mFortune Software. The casino emerged from the traditional arcade games sector so they have a long history in creating exciting arcade and online gaming experiences. Players can access mFortune Casino through their Smartphone and Tablet devices. The sites primary language is English. mFortune Casino is licensed and regulated in the United Kingdom and the UK Gambling Commission and is owned by Intouch Games Ltd.

Restricted Countries and Territories

The casino does not specify any Restricted Countries or Territories but players are reminded to check that gambling is legal in their jurisdiction before registering here.

Mobile Gaming

mFortune’s games are compatible with 99% of mobile and tablet devices and can be downloaded from the Apple App Store or the company website.

Security and Fairness

The mFortune Mobile Casino Server uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect players personal details and the details of your electronic transactions over the internet.

When it comes to fairness all mFortune games are independently tested and verified by laboratories approved by the UK Gambling Commission.

StallCation

Complaints

Read the complaints other players have left for mFortune Casino. Learn more about complaints.

Show all complaints
mFortune Casino - Money never arrived, waiting over a month for a solution

On the 30th of October 2021 at the time 22:25:49 I asked for a withdrawal on 500£ again same date but at the time 22:31:16 I asked for another 500£ withdrawal, so all in all I asked for 1000£withdrawal however it stated that for security reasons I could only ask for 500 in one go hence I did it 2 times, they asked for ID which I ofc send them on the 8th of October.

I reviewed a text saying thank you for sending the id and that I would get a message ones it had been verified, on the 12th of October I received a message from them saying congratulations on the win and that the money had been processed, however the money never arrived.

I got in contact with live support on the 2 nd of November and told them my concern and I send them bank statement to prove that the money had not arrived on my account, I was told they would forward this, however I didn't hear anything back other than another message saying thank you for identification and they would safe it to further use if necessary, about 10 days later as there had still not arrived any money I contacted live chat again and this time I was simply told the money had been processed on the 12th of October and that I needed to contact my bank.

I contacted my bank some days after ( I'm in cancer treatment so I don't react on these things as fast as usual) however got my bank contacted and they told me that no money had been tried to be payed out to my card or bank so they couldn't give me any info as the payment from mfortune nor inTouch games existed.

I then contacted live chat once again and first he asked if I has asked for a 10£ withdrawal which I ofc corrected him and told him not 10 but 1000£ all together, he took a look again and came back confirming the 1000£ and then telling me once again that it had been payed out on the 12th of October and that he did not know why the money had not arrived yet.

Once again he asked for a new statement to prove I had not received the money, I send that statement off as proof which was approved by him and told me I would receive a message from them, now we have the 30th of November and I haven't heard a word from them neither gave I received my withdrawal, I think it is really sad.

I have been very nice and polite through all this but I'll admit it feels a little like they are holding it back as they know I got cancer, so maybe they are thinking I might die soon and then no one will claim the money, that is my fault though as when I contacted them the first time I explained that I was going into treatment for cancer and therefore didn't have the energy to fight regarding getting my withdrawal payed out.

I hope I'm wrong but it does feel like they are just holding out waiting to see if I keep claiming the money sad but that's how I feel, I mean if they have trouble paying out to my debit card they could tell me and I would give them my PayPal instead.

staus Rejected
£1000
mFortune Casino - Withholding funds for over 2 weeks

I am writing this complaint again in relation to the pending withdrawal issue I have had with mfortune processing team over a withdrawal request of £2020 which they are still holding for no legitimate reason as I abided by all the terms and conditions of Mfortune and provided them with sufficient information and documentation over the period of last 2 weeks in relation to the withdrawal of £2020 to be processed. I created an account with mfortune casino around 2 weeks ago and made deposits total of around £1700, after playing for a few days I have had a win of £2020 so I requested a deposit of full £2020 from my mfortune account to my debit card and as a result I was asked to upload my identification documents (photo Id, prove of address & proof of the debit card) in order for the withdrawal to be approved and processed successfully which I did but a few days later I received another message requesting further documentation but this time I was asked to upload a video with me holding my driving license and the bank card which I used to make deposits in relation to the same withdrawal of £2020, I uploaded the video identification as requested via the mfortune app on Friday the 22nd of October. On Monday the 25th October 2021 I received another text message requesting a further document this time mfortune requesting a screenshot image or pdf bank statement showing deposits to my mfortune account so I uploaded an image of the requested bank statement, a day later on Tuesday 26th October 2021 I received another message in relation to the same withdrawal of £2020 requesting a PDF version of the same statement showing deposits to the mfortune account I even provided that and uploaded the PDF document of the statement hoping that my withdrawal of £2020 would be processed successfully but unfortunately that did not happen, on Wednesday the 27th of October 2021 I received a phone call from the compliance department of mfortune asking me further information in regards to the amounts and deposits shown on my statements which I uploaded previously and I explained to the advisor in great detail about the origin of the deposits and he was satisfied with that and assured me that my withdrawal request of £2020 will be processed but once again unfortunately that didn't happen and on Thursday the 28th of October 2021 I received a further call from the compliance department at Mfortune this time requesting the source of my income and I as asked to upload any proof of my income or I am in receipt of any benefits so once I again I uploaded a PDF version of my bank statement showing the receipt of my Universal Credits along with that I also uploaded my universal credit screenshot from the www.gov.uk website with the amount and dates showing of my universal credit account hoping that my withdrawal of £2020 would be processed after that but yet again it didn't happen instead on Wednesday evening my mfortune account was blocked and when I phoned to inquire about my account and withdrawal of £2020 I was provided with no information or any valid reasons for the blocking of my account as I abided by all terms and conditions and provided more than enough evidence in relation to my withdrawal of £2020, so I would like to file an official complaint to the complaints department in order to receive my withdrawal and this whole experience from start to finish have had a devastating impact on my physical and mental health so I would kindly request the relevant department or person to assist me with my withdrawal request please if I don't get my money or if I am unable to resolve this issue in an amicable way then I will have to take this further with IBAS and with my local MP as this whole process has put me in a really stressful and difficult situation.

staus Resolved
£2020
mFortune Casino - Mfortune Casino now answer from 24th of August

On 9th Aug I won £8000 on Mfortune Casino app. I requested a withdrawal and i was then contacted by Mfortune on 11th Aug to submit some documents to verify my account.

ID, proof of address and bank statement were sent to Mfortune on 11th Aug 2021.

After 7 days on 18th Aug, mfortune realised that they need additional documents. I uploaded additional documents on same day and on 19th Aug I received a confirmation message stating that they have received everything they asked for!

Assuming that they have got everything they asked for I was waiting for my final confirmation message to verify my account but to my surprise, I received a call from the safer gambling team (Todd)on 24 Aug asking for more documents!! It took them 3 attempts to figure out what is needed to verify someone identity!! I am sure there are certain checks needed to b carried out but I can't understand why it took them so long to finally realise what's needed and what's missing.

I would have provided them with all these documents in the first instance if I knew what was needed.

I was assured by Todd that within 24 hours my account will be reviewed for final verification and to release the payment.

Ever since 24th Aug, I am still waiting for the confirmation.

My account is now banned and I can't access it.

Every day for past 24 days I have been on call to an operator listening to the same automated responses.

I have been told to keep waiting. That's all I get after 24 days. No SLA is being met as advertised on their website. It has certainly been longer than 3-5 working days.

Certainly it shouldn't take this long.

I really need to get this resolved as it is causing me unnecessary stress and it takes me on average 45 minutes each time on long queue every day to get hold of someone for an update.

staus Resolved
£8000

Complaint Statistics

Resolved 43
Avg. Amount $ 1,345
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
8.3/10 126 reviews

Top reviews from our players

It's games are one of a kind! It's very mobile friendly and has a good support team, social events, game regularly updated, easy withdrawals, good rtp. Wonderful gaming!

Could have support for the other gambling providers, I guess that for me is it.

Hi @Sunasiesta, Thank you so much for taking the time to leave us a review today, player feedback is important to us and is greatly appreciated. We're so pleased to hear you like our range of exclusive slots games and will pass on your feedback to the support team. With regards to your comment about supporting other gaming providers, we pride ourselves on our exclusive games that you can't play anywhere else and have worked hard to ensure that we are not offering the same cookie-cutter games as everyone else. From concept to launch, our dedicated team design and build every element of our slots games in-house, something which we are really proud of. Thanks for supporting this mFortune

user avatar

Great casino! Love their Facebook competitions, especially the challenges over the Christmas period. The support team are always really helpful and the deposit/withdrawals process is pretty simple. Lots of good promotions and bonus’s on offer with new games. The App makes it much easier to play the games rather than downloading them individually.

The processing time for winning payments could be shortened compared to other online casinos.

Hi OliverJamesG, Many thanks for taking the time to review our mobile casino today, player feedback is important to us and we take all of your comments on board. We're always looking for ways to improve so will pass your comment about withdrawal times on to the banking team. We'll be sure to pass your kind words on to the Facebook and Support teams who will be delighted that you have had positive experiences with them. Thank you for playing at our mobile casino! mFortune

user avatar

Easy to play, winnings paid out on time, extra games to win bonuses via Facebook, enjoyable gambling experience, feels like fun rather then spending

There is nothing I really dislike some of the games aren't for me but others really enjoy them, there is plenty of choice

Hi Kevin, Many thanks for taking the time to leave us a review on AskGamblers today, your feedback is valued and we're very happy to hear that you find out games easy to play and have enjoyed a few wins with us. We hope you continue to enjoy playing at our mobile casino. mFortune

user avatar

Great games. Nice big bonuses. Good loyalty programme. Great admin

Nothing at all. Really great all round. Great admin

Hi @StevenDeb25, Thank you for taking the time to leave us a review. We're pleased that you enjoy playing our exclusive games! We'll be sure to pass your feedback on to our admin team too, who will be delighted that at your kind words. We hope you continue to enjoy playing at mFortune Casino. mFortune

user avatar

Bingo is my favourite. Friendly admins who's always there to help if you need them. Plenty of loyalty points going out through the day which helps when u need extra money as once u get to 290 you can change them to £3.00. Always loads of quizzes and comps on Facebook to try and win bonus money or loyalty points. A lot of fun even if you don't win anything.

Plus there's always a deposit limit to put on if you don't want to be spending to much. Overall very pleased with Mfortune and the effort the team always put in.

Can honestly say I have never had a problem with Mfortune. It's the same as any gambling site. U win some you lose some.

Hi @BBsLoveBunny, Thank you for taking the time to leave us an honest review, we really appreciate player feedback and take all of your comments on board. Our Support and Facebook teams will be delighted with your positive words and we'll be sure to pass on the message on your behalf. We hope to see you playing at our casino for a long time to come! mFortune

user avatar

Vegas would recommend it to friends it’s good fun and kills time I give it 10 stars **********

Nothing only thing is when you win they ask you to take a pic with a check in order to get your winnings and I don’t agree with that if you don’t want to get your pic taken that should be understood.

Hi Gibbon123, Thanks for leaving us a review, your feedback is hugely valued and helps us deliver the best player experience we can. We're pleased to hear that you enjoy playing Vegas Vegas and would recommend us to a friend. Touching on your comment about winners cheque photos, while we may request these you are of course able to politely decline as it's not compulsory that players send us these. We do understand that some of of winners may wish to remain anonymous or simply don't like having their photo taken, so it is optional for players to send us these photos. We help that clarifies things for you, and you continue to enjoy playing at our mobile casino. mFortune

user avatar

I've been playing on this site for many years now and I love it. mfortune gives you plenty of opportunities to win bonus credit through Facebook and their bingo quizzes. Admins on this site are very friendly and helpful I've made a lot of online friends on this site as well. Well done mfortune I will be playing on this site for many years to come.

I can honestly say that I have no negatives about this site as I've never had any problems.

Hi xxSausageDogxx, Thanks you for taking the time to leave us a review, player feedback is hugely important to us and helps us with all future developments. We're so pleased to hear that you enjoy being part of our Facebook and Bingo communities and will be sure to pass your kind words on to the relevant teams. We hope you continue to play at mFortune Casino in the future, mFortune

user avatar

I can honestly say I could not recommend these enough I've had great wins and no problems defiantly worth playing highly recommended 5*+ 😁

Hi @MarcDawson, Many thanks for taking the time to review mFortune Casino, player feedback is hugely important to us and we really value your opinion. We're delighted to hear that you would recommend us to a friend, and congratulate you on your wins. mFortune

user avatar

Love the fruit machines and how easy it is to deposit and play, also love the bonuses, think they are fantastic

Nothing really to dislike except running out of credit lol

Hi Cathy1172, Thank you for taking the time to leave us a review today, player feedback is really important to us and helps us deliver the best online casino experience for our players. We're pleased to hear that you love playing Fruit Machine mobile slots, it's one of our oldest games! We hope you continue to enjoy playing at mFortune Casino. mFortune

user avatar

I've been playing for a few months now and had some nice wins. I love playing slots but my favourite would have to be the bingo. I enjoy the Facebook competitions and quizzes, where I've won loyalty points and bonuses. I only deposit small amounts and withdrawn a few times which is simple to do and quick going into your account.

I really can't think of anything bad to say as I've always enjoyed playing.

Hi @Joey891, Thank you for taking the time to leave us a review, player feedback is hugely important to us and allows us to constantly deliver the best level of service we can. We're pleased to hear you enjoy all of our games and play an active role in our social media community - we hope both of these continue! Congratulations on your wins. mFortune

user avatar

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