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Merkur Casino

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We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • No payment fees
  • Live chat is available
What we don’t like
  • Limited live chat hours
  • Live chat available in English only
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2023

Licences

Gibraltar Regulatory Authority

Affiliate Program

Casino Type

Instant Play, Live Casino, Mobile

Deposit Methods

Visa, MasterCard, Neteller, Skrill, Paysafecard

Currencies

New Zealand dollars

Withdrawal Methods

Visa, MasterCard, Neteller, Skrill, Paysafe Card

Withdrawal Times

EWallets: 0-72 hours
Bank Transfers: 3-5 days
Cheques:
Card Payments: 3-5 days
Pending Time: 0-72 hours

Withdrawal Limit

No Limits

Software

NetEnt, Pragmatic Play, Red Tiger Gaming, Skywind Group, Blueprint Gaming, Evolution Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

General Information about Merkur Casino

Merkur Casino is an online casino site home to various gaming providers, and it supports multiple payment methods and currencies. For your online security, the casino is fully licensed and regulated by the Gibraltar Gambling Control Commission, and they are approved by eCOGRA. The casino currently caters only for players from New Zealand.

The casino is primarily available in English and can be enjoyed on virtually any device. You can enjoy their mobile casino site from your smartphones and tablets with access to all games, including the live casino. 

We have reviewed the site, and you’ll find our online casino review as you keep reading. We have covered the essential topics to help you get started on the right foot. You can also visit us in the forum at any time to discuss the casino there or ask any questions. 

Payment Information and Options at Merkur Casino

The casino supports various payment methods, which we have listed above. They are country-specific, but when you register an account and open the cashier, you’ll see the available deposit and withdrawal options. 

The minimum and maximum amounts will also be available, and the great news is that there are no depositing fees or withdrawal fees. 

Before you can withdraw, you will need to verify your account. You can upload your documents by using the Document Uploader, and this will help to speed up any withdrawals. You can also use this if you need to send the Source of Funds information. 

The casino states that 80% of their withdrawals are processed within one minute. However, it depends on whether your account is verified and your chosen payment method. 

If your withdrawal is Pending, processing can take up to 72 hours. 

Customer Support at Merkur Casino

If you need help and assistance with anything, the casino has a live chat feature which can be launched during business hours. There is no chatbot, so you will join the queue until a live chat agent becomes available. 

Live chat is trained to answer any questions or concerns regarding the casino, and they are available between the hours of 09:00 - 18:00. The feature currently only supports the English language. 

You can email the casino if you need help outside of business hours. They regularly monitor their inbox, so you should receive a prompt response. 

However, there’s also a fantastic Help Centre. The casino has covered various topics by answering some of the most common questions, so it’s worth checking here before contacting support. 

Games at Merkur Casino

Merkur Casino has an extensive collection of game types, from online slots and table games to their fully interactive live casino games. The casino offers these games from multiple gaming vendors, but we could not locate any gaming lobby features allowing you to list them individually or simultaneously. Nevertheless, you can enjoy games from the likes of Play’n GO, Big Time Gaming and more. 

The filtering options are minimal, to say the least. However, you can sort games by their popularity and game type. The casino is also home to the latest Megaways slots. If you know the name of the game you want, you can also use the search bar. 

If it's not slots you’re after, how about the live casino? The casino is home to the best and latest live casino games that you can stream directly to your device. There are games of Live Blackjack, Live Roulette and more. These games are played in real-time and are hosted by actual dealers and croupiers, and they are available on all devices. 

Merkur Casinos Commitment to Responsible Gambling

The casino has created a safe online environment committed to responsible gambling. The casino has taken a proactive approach to protecting you from gambling-related harm. You can visit the casino's responsible gambling tab at the foot of the casino for educational material that covers self-assessment, support groups, advice on staying in control, parental controls and more. 

The casino also performs a variety of financial and activity checks, as well as offering you a suite of powerful Safer Gambling Tools to help you stay in control of your spending. You can access them when logged into your account, where you’ll find Deposit Limits, Loss Limits, Play Notifications, Account Pause and Self-Exclusion options.

If you need to self-exclude, you can also contact the casino, which is trained to help you in the matter. The casino has also listed information about GAMSTOP to allow you to exclude yourself from all other gambling operators nationwide.


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Merkur Casino Complaints

So far not a single complaint has been filed against this online casino.