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Melbet Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 249 reviews
Complaint Response 53 complaints
1 day avg. 53 complaints
What we like
  • Live chat is open 24/7
  • The casino is available on most mobile devices
  • Home to lots of top performing software providers
  • Available in many different languages
What we don’t like
  • Limited video poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Melbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://melbet.com/
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Arabic, Danish, French, Hungarian, Georgian, Norwegian, Romanian, Estonian, Chinese, Azerbaijani, German, Hebrew, Korean, Macedonian, Polish, Russian, Thai, Belarusian, Greek, Hindi, Kazakh, Slovak, Turkish, Vietnamese, Bulgarian, English, Finnish, Croatian, Japanese, Lithuanian, Malaysian, Portuguese, Serbian, Ukrainian, Filipino, Spanish, Italian, Indonesian, Swedish, Slovenian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Melbet Casino is an online casino powered by lots of different software providers which include NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Betsoft, Playson and Endorphina and the list just goes on and on. Players can enjoy a wide range of games from slots to table games, live games and plenty more. The site's primary language is in English but it can also be reached in tons of other languages as well. They’re also available instantly through a web browser or on the go. Melbet Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. To best find the full list of restricted or allowed countries and territories players can see more information under ‘more casino details’.

Mobile Gaming

Of course, players can also take the casino with them wherever they may go as there is a mobile version of the site available. This can be opened through a compatible mobile browser so players don't need to download an app and there is a large selection of mobile games available.

Security and Fairness

When it comes to keeping players information safe the casino utilizes a high level of encryption which protects any details that are entered into the casino by the player. This also protects any financial transactions so they are kept secure at all times.

They use a random number generator too so players can rest assured the games are always producing fair and random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Melbet Casino. Learn more about complaints.

Show all complaints
Melbet Casino - Delayed Withdrawal of NPR 41000 approximately 290 USD
Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.
staus Unresolved
नेरू41000
Melbet Casino - Deposit not credited even after providing all receipts requested
Dear AskGamblers,

On 01/09/2025 at 21:25 (GMT+1), I made a deposit of 1000 MAD on Melbet using CIH Bank. The funds were never credited to my account.

That same night, on 01/09/2025 at 23:36 (GMT+1), I contacted Melbet support and provided all three receipts from my CIH Bank app showing the transfer.

On 03/09/2025, I received an email from Melbet’s support saying that I had made another deposit of 1000 MAD on 02/09/2025, which was successfully credited. They asked me to provide the receipts for that transaction as well. I complied and sent them the receipts, while clearly explaining that this was a different deposit made through Lbankalik and was indeed credited correctly. My complaint, however, concerns the 01/09/2025 deposit via CIH Bank that was never credited.

Since then, support has continued to send me the exact same template email, repeatedly asking for the receipts I have already submitted multiple times. I even asked them to specify exactly what additional proof they needed and offered to record a video from my banking apps to demonstrate the transfers. Unfortunately, they ignored this and kept repeating the same response, as if they never bothered to read my explanations.

In my experience, deposit issues can occur with any bookmaker, but what makes Melbet particularly frustrating is the extremely poor quality of their customer support. I have never encountered anything like this before.

I have attached the transfer receipts and the full email correspondence so you can see firsthand how Melbet’s support has handled this issue.
staus Resolved
د.م.1000

Complaint Statistics

Resolved 46
Avg. Amount $ 1,661
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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Player rating
9/10 249 reviews

Top reviews from our players

The registration took literally two minutes everything was quick and straightforward without any unnecessary steps, which is especially nice since many platforms still require tons of info upfront. The interface is well-designed and intuitive.

Dear Marcus, Thank you for your feedback! We’re happy to hear that the registration process was quick and straightforward for you, and that you find our interface intuitive and user-friendly. We always aim to make getting started as easy as possible for our users. Best regards, Melbet Team

user avatar

I mostly bet on the Thai league and tennis, and in that regard, the site proves to be quite reliable. The interface is user-friendly and not overloaded with unnecessary elements, which makes it comfortable to use even for those who aren’t used to complex systems. Withdrawals were handled honestly, money arrived to my PromptPay in about 20-22 minutes, which was a pleasant surprise, especially since many bookmakers tend to delay payouts)

Dear Ralph, Thank you for your feedback! We’re glad to hear that our platform provides a reliable and user-friendly experience for betting on the Thai league and tennis. It’s great to know that your withdrawals to PromptPay were smooth and fast. We’ll continue striving to make betting simple, transparent, and enjoyable for all users. Best regards, Melbet Team

user avatar

Really like that Melbet supports local payment options. No need to deal with currency conversion or foreign banks, you can deposit from your regular card and bet right away.

Dear Nina, Thank you for your feedback! We’re glad that our support for local payment options makes depositing and betting easier for you, without the hassle of currency conversion or foreign banks. We’ll continue working to make transactions smooth and convenient. Best regards, Melbet Team

user avatar

Melbet often runs promos for Copa Libertadores and regional matches, which is great. You can bet on teams you actually care about and still get extra bonuses.

Dear Madeline, Thank you for sharing your experience! We’re happy that our promotions for Copa Libertadores and regional matches add extra value to your bets. We aim to provide bonuses and campaigns that make betting on your favorite teams even more exciting. Best regards, Melbet Team

user avatar

Even with a weak internet connection, the site works fine. Live betting and casino games run smoothly. For our internet conditions, that’s honestly a huge win.

Dear Ralph, Thank you for your feedback! We’re glad to hear that our platform runs smoothly even with a weak internet connection. Ensuring stable performance for live betting and casino games in all network conditions is one of our priorities. Best regards, Melbet Team

user avatar

I like that Melbet is a licensed bookmaker with at least some kind of reputation. Feels safer than using a shady platform. They pay out and settle bets correctly most of the time.

Dear Katie, Thank you for your feedback! We’re glad to hear that our licensed platform and transparent approach help you feel confident and safe using our services. We truly appreciate your trust and will continue working hard to ensure timely payouts and accurate bet settlements. Best regards, Melbet Team

user avatar

The website and app interface are really user-friendly. Everything's in Spanish, and it’s easy to find what you need, even if you’re totally new to betting platforms.

Dear Michael, Thank you for your review! We’re happy to hear that you find our website and app easy to use. Providing a smooth, intuitive experience in Spanish is one of our priorities, especially for newcomers to betting platforms. We appreciate your trust! Best regards, Melbet Team

user avatar

Melbet’s odds are pretty good, especially for Latin American football matches. I compared it with other bookmakers; here you can actually get better returns from the same bet.

Dear Deborah, Thank you for your feedback! We’re glad to hear that you enjoy our odds, especially on Latin American football. We always work to provide the most competitive offers so our players can get the best value from their bets. Your support means a lot to us! Best regards, Melbet Team

user avatar

I really enjoy the live casino, especially with Portuguese-speaking dealers. It makes the experience feel local, not just like a translated product. Nicely done!

Dear Nicholas, Thank you for your kind words! We’re glad you’re enjoying the live casino experience with Portuguese-speaking dealers — we’ll keep improving and making it even more engaging. Best regards, Melbet Team

user avatar

Love that they cover Colombian leagues and esports too. You can bet on stuff that actually matters to us, not just the big European tournaments. That’s a huge plus.

Dear Gabriel, Thank you for your feedback! We’re glad you appreciate our coverage of Colombian leagues and esports — we’ll keep working to bring you even more relevant events. Best regards, Melbet Team

user avatar

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