Lucky Elf Casino
130% up to €/$100 + 120 Bonus Spins
AskGamblers Quick Overview
Lucky Elf Casino: My Expert Opinion
Home to more than 120 software providers, Lucky Elf Casino features a great variety of casino games. It gives players the opportunity to test many games in demo mode to help them decide whether to play them for real money. I also appreciate that players can set responsible gambling limits through account settings.
The website is easy to use and navigate on desktop and in a mobile browser, but I haven’t tested the mobile app. To learn more about my impressions and experience with the casino, read my Lucky Elf Casino review.
- Large selection of casino games from more than 120 software providers
- Accepts cryptocurrencies and supports low minimum deposit options
- Deposit, loss and wager limits can be set through account settings
- Charges a monthly dormant account fee of €20 after twelve months of inactivity
- Not a great selection of available cryptocurrencies
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
Lucky Elf Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Lucky Elf Casino
Lucky Elf Casino is a Metlait SRL brand, a company registered under the laws of Costa Rica, operating under a Tobique Gaming Commission licence number 0000064. The licence information is verifiable by clicking on the badge in the website footer.
Lucky Elf’s CasinoRank is 7.1/10, while the Player Rank is similar, and it sits at 6.8/10 at the moment of writing this casino review. Most of these players’ reviews are from a while ago, showing that the casino has been on our website for a while now.
Players praise the games collection at Lucky Elf, fast deposits, bonuses and their experience with the customer support team. Others report issues with their bonus wagering and withdrawal processes.
The players have made only three complaints to our AskGamblers Casino Complaint Service (AGCCS), and all of them are related to withdrawals. The two accepted complaints were resolved successfully, and players got their funds back.
The process of setting up an account is pretty straightforward, and you will need to provide a valid email address and set a password first. The next step is to complete your profile with personal and contact details, and verify your email address.
The casino welcome bonus is a package offer that spans five first deposits, and the first deposit offer even has three options you can choose from. They all include a match deposit bonus and Free Spins.
Players from Sweden can’t claim any bonus offers, and if you are not sure whether the offers are available in your country, you can contact customer support and check.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Lucky Elf Casino
When I clicked on the green Deposit button, I could see the options available to me. Note that not all payment methods work for all locations where the casino is available, but you should still have a few options.
The minimum deposit amount varies by payment method. If you are depositing with your Visa, Maestro or Mastercard, the minimum amount is €10, the same as with Skrill. If you use Apple Pay, Rapid, Paysafecard, Neteller, MiFinity, or ecoPayz, the minimum deposit is €20.
Note that these limits can vary depending on your location.
While cryptocurrencies are available at LuckyElf, the selection is not so great, so I didn’t find the method I typically use, USDC. Instead, I used Skrill to make my deposit, and the transaction was almost instant, as the funds were in my account within a few minutes.
Most payment options are available for withdrawals as well. The minimum withdrawal amount for most fiat methods of payment is €20, apart from bank transfers, where the minimum you can withdraw is €200, and the withdrawal fee is €16.
The maximum amount you can withdraw in a day is €3,000. Weekly withdrawals are capped at €7,500, and monthly at €15,000, unless otherwise specified in the VIP terms and conditions.
Some players have complained about withdrawals and the verification process being slow. Since I didn’t get the chance to test the withdrawals, and therefore wasn’t required to verify my account, I can’t attest to our players’ reviews.
Games at Lucky Elf Casino
Lucky Elf is home to more than 120 software providers, which is an excellent number and means that there is also a great selection of games players can play at the casino. Demo mode is available to unregistered and registered customers who wish to test a slot game before playing for real.
Since I enjoy slot games, I spun the reels of Aztec Magic Bonanza by BGaming and Zeus vs Hades Gods of War by Pragmatic Play. I haven’t experienced any glitches while playing, and the BGaming slot even awarded a few decent wins, so I could play the Pragmatic Play slot afterwards.
Online slots are divided by category, so you can filter Megaways or Jackpot slots, for example. If you have a favourite theme, as I like my fruit slots and mythology, Lucky Elf also allows you to filter games by theme. You can also filter games by your favourite provider.
The live casino games lobby is also extensive, and it features an especially large collection of blackjack tables. I also found a good selection of baccarat, roulette, game shows, and others.
You can also enjoy table games at Lucky Elf Casino, including a selection of poker tables, dice games and other games, such as Sic Bo or Pai Gow.
I haven’t tried any table games apart from Sic Bo in the demo mode, so I can’t say much about them, but you can tell us about your experience in your Lucky Elf player review.
Lucky Elf Casino’s Commitment to Responsible Gambling
Lucky Elf has a dedicated responsible gambling page where you can find information about the tools the casino offers to its players and links to external organisations that provide help and support.
The page is quite basic when it comes to helping players recognise problem gambling, as there is no self-assessment test and no advice on how to keep gambling habits in control.
Speaking of tools you have at your disposal to help you gamble responsibly, those are deposit, loss and wager limits. I was happy to see that I can set these limits in my account settings, because that is a very convenient feature for players.
Players can also request a time-out from gambling through their profile in the Limits section. The break can range from one day to three months.
If you wish to self-exclude from gambling at Lucky Elf, you can also trigger that option through your account, as the Contact button triggers the live chat option. You will need to state your request to the support team there, as the button doesn’t trigger any self-exclusion options, just opens the chat.
Customer Support at Lucky Elf Casino
Lucky Elf has an FAQ section that has brief answers to the most common questions about account settings, bonuses, deposits and withdrawals, and general information about the casino.
If the answer to your question is not in the FAQ section, you can contact customer support via live chat that is available 24/7. Live chat is also available to unregistered users, which is a great thing for players who want to open an account but still have some doubts.
As I was testing the casino from Finland, and I have had situations where I couldn’t claim the match deposit welcome bonus offer at casinos before, I decided to ask customer support for a confirmation.
My initial contact point was Chip, the Lucky Elf chatbot, but I easily transferred the chat to a human agent, and Grace replied to my query. It took her a few minutes to check the information I asked for, but she was polite and helpful, so I didn’t mind the wait.
Support is also available via email if you wish to make a more formal request or need more space for your query, but note that you will need to wait a little longer for a reply.
Lucky Elf Casino Bonuses
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Complaints
Read the complaints other players have left for Lucky Elf Casino. Learn more about complaints.
Lucky Elf Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Dear gpac2024, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about the frustration and disappointment you experienced during the bonus round. We understand how upsetting it can be to encounter a technical issue and not receive the expected outcome. Please know that we took your case seriously and thoroughly investigated it with the game provider. Unfortunately, the provider has confirmed that the bonus round was not completed due to a technical failure. In situations where a round is finished on the server side, the provider is able to retrieve the final outcome and credit the win accordingly, even if the player did not see the result due to a crash or disconnection. However, in your case, the round was not completed or recorded by the system, which means that no win or loss was saved. As a result, the provider is unable to finalize, replay, or reconstruct the outcome, and no payout from the round could be granted, except for the goodwill compensation that was offered. We understand that the goodwill amount may not feel fair, considering the potential you saw in the round. While we are unable to override technical limitations, we acknowledge your disappointment and have passed along your feedback to our team and the provider. We appreciate you bringing this issue to our attention, and we hope that this explanation helps you better understand the mechanics behind the issue, even though it may not change the outcome. If there is anything else we can do or clarify for you, please do not hesitate to reach out to us. Kind regards, LuckyElf Casino Team
Good selection of games and the website is fast the deposits are quick but the only issue trying to get the funds withdrawn even after verification has been completed
I have continued to wait for my withdrawal but keep getting the run around as to when it will be processed. Customer service hasn’t provided me any clarity about this either so I’m starting to think I might have been scammed.
Dear Ma1297, Thank you for reaching out to us and sharing your feedback. We are truly sorry to hear about your recent experience with delays in withdrawals. Please know that we take these matters very seriously and we are committed to providing a fair and secure environment for all our players. We are a fully licensed and regulated platform, and we strive to ensure that our customers have a positive experience with us. We apologize for any inconvenience caused and we want to make things right for you. In order to assist you further and provide a clear update, we kindly ask you to contact our support team via live chat or email. Please make sure to reference your username and withdrawal details so that we can prioritize your case and give it the attention it deserves. We appreciate your patience and understanding in this matter. Our team will do everything possible to resolve this issue for you as quickly as possible. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to make things right for you. Thank you for choosing our platform and we look forward to hearing from you soon. Kind regards, LuckyElf Casino Team
The theme is different, I thought at first quite refreshing. Lots of tournaments to enter and a good selection of slots to lose credits on. I would be happy to continue to play at this casino if they honored their promotions
After depositing via a promotion on the promotions feed the promotion was not honored.
Live chat requested a screenshot of the promotion but when I revisited the promotions page the promotion had been removed.
Livechat could see I had deposited using the link and knew the promo code without my prompt however were not willing to honor the deal.
Also after depositing the required $25NZD and my balance showing the amount, a message stating elven mischief was at hand was displayed. Felt like it was being rubbed in my face.
Dear 88Rumble, We appreciate you taking the time to share your experience with us. Your feedback is highly valued as it helps us improve our services and provide a better experience for all of our players. We are delighted to hear that you enjoyed our refreshing casino theme and the variety of tournaments and slots we offer. However, we apologize that your recent interaction regarding a promotion did not meet your expectations. We are truly sorry for any inconvenience this may have caused. Regarding the promotion you mentioned, please know that our team strives to ensure that all promotions are clear and accessible for our players. If a promotion is removed or updated, it may be due to its expiration. We understand the frustration this situation may have caused and would like to investigate it further to provide you with a fair resolution. To assist us in this process, please provide any additional details such as the date and time of the promotion and any available screenshots, even partial ones. Your feedback will be taken into consideration to avoid similar misunderstandings in the future. Please rest assured that we strive to create a transparent and enjoyable gaming environment for all of our players. If you could reach out to us directly or reply to our email, we will prioritize reviewing your case and ensure it is resolved to your satisfaction. Thank you for your patience and understanding. We look forward to hearing from you and having the opportunity to restore your trust in our services. Kind regards, LuckyElf Casino Team
Great Casino. Nice selection of games. Quick payouts and smooth deposits. They have nice promotions weekly and verification was quick. This is a no-fuss casino and I would recommend it.
Cashouts are advertised as 15 minutes for verified players but it's more like a few hours which is totally fine though. Weekly promotions could be a little better for the match bonus.
Dear bbet7755, Thank you for taking the time to share your thoughts with us! We are thrilled to hear that you are enjoying our wide range of games, speedy payouts, and hassle-free deposit process. It is wonderful to know that our promotions and straightforward approach have left a positive impression on you. In regards to cashout timing, please note that our team processes withdrawal requests in the order they are received, but we are constantly striving to make this process even quicker. Your feedback on our weekly promotions is greatly appreciated and will be taken into consideration as we continue to enhance our offerings. Thank you for recommending us and we are excited to continue providing you with enjoyable experiences! Kind regards, LuckyElf Casino Team
Been playing at LuckyElf for about 6 months now and it's been an enjoyable experience through and through.
The site is elegant, unique, easily navigated, and runs very smoothly.
Support is swift, helpful, and friendly.
Full account verification was completed very quickly after I had initiated it.
Card deposits work like a charm and I have yet to see any unreasonable fees added on top of them.
Payouts are very impressive. You can hardly ask for more than requesting a withdrawal and have the funds readily available within a couple of hours - even on weekends or in the middle of the night!
Many slot providers, like Pragmatic, are offered at the higher RTP settings of 96/97%.
The bonuses and loyalty rewards are generous, with fair and transparent conditions.
I have so many casino accounts, I needed to do a bit of a clean up. I decided to keep just 3, and along with King Billy and Winawin, LuckyElf are the ones to remain in my portfolio.
There is a 50 eur max bet on slots. I don't mind this at all, but high rollers might be disappointed.
I wouldn't play much Nolimit City here. Several of their slots, like Whacked, are at the 92% setting.
Dear marius1978, We would like to express our sincere gratitude for taking the time to share your experience with us at LuckyElf Casino. We are thrilled to hear that you have had a positive experience with our platform over the past six months and that it has met your expectations. It brings us great joy to know that you find our site elegant, unique, and user-friendly. Our team has put in a lot of effort to create an environment that is both enjoyable and seamless, so your positive feedback means a lot to us. We are also delighted to hear that our support team has been swift, helpful, and friendly. Ensuring that our players feel supported is one of our top priorities. We are glad that your account verification process went smoothly and that our card deposit and payout systems have been reliable and quick. We strive to ensure that our players can access their funds swiftly, even on weekends or during late hours, so it is fantastic to hear that we are delivering on that promise. Your feedback regarding the slot providers and the RTP settings is highly appreciated. We are always looking to provide a range of options that cater to all types of players, and we are happy to hear that you are enjoying the selection and fairness of our bonuses and loyalty rewards. We understand that the €50 maximum bet on slots may not appeal to everyone, but we appreciate your understanding. We also take note of your feedback about slots and will continue to work with our providers to offer the best possible gaming experience. Thank you once again for your detailed and thoughtful review. If there is anything we can do to further enhance your experience, please do not hesitate to reach out to us. Best regards, LuckyElf Casino Team
I liked Lucky elf casino at the beginning due to their bonuses and tournaments, and the deposits are quick and easy. Many slots to choose from. The support chat is AI driven.
But since I encountered an internal system error, regarding a withdrawal that had my $700 withdraw removed and caused it not to be shown in the system. Then they are given every reason to make up excuses from how they see fit.. No matter what issue you encounter, if it is not seen, then it will not be beloved and they will constantly deny you refunds etc.. They only need you for along as they can use you.. And you are always in the wrong, even if you have proof to the matter. The withdrawal process is horribly long
Dear Traps323, We sincerely apologize for the inconvenience you have experienced at LuckyElf Casino and appreciate you bringing this matter to our attention. We value each player and their feedback, and we are genuinely sorry to hear about the challenges you faced with your withdrawal. First and foremost, we want to assure you that your concerns are taken seriously, and we are committed to resolving this matter promptly. We understand the frustration regarding your withdrawal. However, it is important to note that our team promptly communicated this information to you through a letter when the technical issue happened. Additionally, in cases where a withdrawal is declined, the funds are certainly transferred back to the player's account, as was done in your case. If you are unsure that your funds were not transferred back to your account, please check this information in your playing account in a WALLET tab - TRANSACTION HISTORY, or you may track your bets using GAME HISTORY. Moreover, you may always contact us in chat or by email if you want to know more details. We are available around the clock and will do our best to help you! Thank you for your understanding and patience. Best Regards, LuckyElf Casino Team
After their recent design update, this site just flipped my mindset towards the comfort of casino gaming. At first, it was a little unfamiliar to see it like this, but then I realized it's a damn cool casino design. It's not the first day I've played their slots, and I'm slowly realizing it's becoming my favorite.
Nothing, they are the best of the best! Compared to other casinos, I think it's impossible to notice any disadvantages. Maybe they should add a variety of deposit bonuses, but in general, I'm enough, as I try to spoil myself, rarely playing at the casino.
Dear TatakaeOpium, Thank you for the awesome review! It was a pleasure to earn your loyalty and support, and we are grateful that you chose us as your favorite online casino. Our services aim to make our customers happy, so we never stop developing them. Your appreciation for our bonus offers and website is a great honor for our team. This incentive is a great way to promote professional development and further improve. Your feedback will help us improve these areas, and we will certainly consider it. Let's have fun together on this journey with us! Warmest regards, LuckyElf Casino Team
A lot of the bonuses, I can use some deposit bonuses every day, also I can receive some non-deposit bonuses if I ask customer service for them. I have won 500$ from 20$ first deposit.
Dear shevvi, Thanks for taking the time to review our casino! Please accept our congratulations on your winnings at our casino! We are glad to hear that you enjoyed our bonuses and overall experience. Besides, we always strive for a fast and easy withdrawal process for players. We promise to work hard to keep it up and even exceed expectations. Enjoy your time at our casino, and good luck! Warmest regards, LuckyElf Casino Team
As a player in many other casinos, after the new redesign of the casino, it is more comfortable to find and play games with the new navigation + there are a lot of my favorite slots there.
Dear holinkevych1, Our casino is grateful for your review. Thank you for sharing your feedback! We truly value your loyalty and support, and we would like to thank you for choosing us as your preferred online casino. It is our honor to have you as one of our customers, and it is a pleasure to have your support. Let’s stay with us, and we’ll enjoy the journey together! Kind regards, LuckyElf Casino Team
Cool no-dep pookies for new users and another cool feature is that there are personalized slots, which is very cool and adds credibility to this casino.
Dear Cilo1995, Greetings, and thank you for your feedback! We are delighted to hear that you enjoy our casino. We have a wide selection of games for you to choose and enjoy. Customer satisfaction is our top priority, so our team does everything possible to ensure customers feel pleased. On our team's behalf, we wish you good luck all way forward. Let it be on your side all the time! Best regards, LuckyElf Casino Team
Lucky Elf Casino News
Read all news about Lucky Elf Casino, check for updates and stay tuned for exclusive bonuses.
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I encountered a severe bonus glitch playing 2 Playson games. One if which on Bonus rounds where it reset and I lost the bonus that provides up to 250,000$ max win.
I got it all on video. Lucky Elf validates the authenticity of the video, acknowledged I was robbed of my bonus because of a technical error. It has been 3 weeks now for a resolution and monetary compensation. They now claim they are waiting for Playson to respond however I am their client, not Playson’s client. Lucky Elf does not stand by their brand and doesn’t demonstrate any accountability. Stay far away from this casino.
Cash back is the biggest joke. You could be down 4000$ and they cap cash back at 100$
Bonus is the worse in the industry.