- Home to leading providers
- Accepts cryptocurrencies
- Live chat is open 24/7
- Mobile friendly games
- Multiple country restrictions
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Lucky Elf Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Lucky Elf Casino is an online casino that presents a portfolio of games that range from video slots and table games to live and crypto games. Players can choose from a variety of different software providers which include well-known names such as Play’n GO, Relax Gaming, Pragmatic Play, NetEnt, Thunderkick and more.
The site is primarily available in English and can be reached across most web and mobile platforms. The casino is also fully licensed and regulated by the Government of Curacao for complete peace of mind.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, the United Kingdom, Ukraine, Slovakia, Spain, France, Netherlands, Israel, Jersey, Greece, Belgium, and Hungary.
We will provide more information under More Casino Details and players can also refer to the casinos' terms and conditions at any time.
Mobile Gaming
Lucky Elf is also available on the go so players can take their favourite games with them. Players will need a compatible mobile device, like the latest smartphones and tablets and a mobile browser. There is no app needed.
The mobile site is home to a large variety of games so players can enjoy their sessions in the same way as the web version.
Security and Fairness
When it comes to security, there are no issues. The casino uses high levels of encryption and firewalls to protect its players at all times. This means private information will always stay that way.
They also use a random number generator to determine their game results. This means that their games will always be fair and without manipulation.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players can open the games lobby to find a variety of video slots which range in theme, feature, and variance. There is a drop-down menu that players can use to find a list of providers. Players can also use this box to select their favourite providers which can narrow down the search.
Some of the titles available to choose from including the Dead or Alive Slot, Dazzle Me Megaways Slot, Gonzo’s Gold Slot, Elvis Frog in Vegas Slot, and Johnny Cash Slot.
There are also lots of table games to choose from like the latest Blackjack and Roulette variations. Players can also try their luck with some Poker variations from different providers.
Players can also choose from lots of video poker games like Aces & Eights, and All American which can also be played in single-hand and multi-hand variations.
Live Casino
In the live casino, there are more games and there are more providers to choose from. These games are hosted by real-life dealers, just like in a land-based casino. It also means that players get the chance to bet against other real players to create the ultimate live experience.
Support
Anyone who needs help and assistance can get in touch with the casino using their live chat box. There will be a customer support agent on hand to help around the clock, 24/7.
Players will also be able to reach out to the casino over email or they can use their online contact form for additional support.
Complaints
Read the complaints other players have left for Lucky Elf Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear gpac2024, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about the frustration and disappointment you experienced during the bonus round. We understand how upsetting it can be to encounter a technical issue and not receive the expected outcome. Please know that we took your case seriously and thoroughly investigated it with the game provider. Unfortunately, the provider has confirmed that the bonus round was not completed due to a technical failure. In situations where a round is finished on the server side, the provider is able to retrieve the final outcome and credit the win accordingly, even if the player did not see the result due to a crash or disconnection. However, in your case, the round was not completed or recorded by the system, which means that no win or loss was saved. As a result, the provider is unable to finalize, replay, or reconstruct the outcome, and no payout from the round could be granted, except for the goodwill compensation that was offered. We understand that the goodwill amount may not feel fair, considering the potential you saw in the round. While we are unable to override technical limitations, we acknowledge your disappointment and have passed along your feedback to our team and the provider. We appreciate you bringing this issue to our attention, and we hope that this explanation helps you better understand the mechanics behind the issue, even though it may not change the outcome. If there is anything else we can do or clarify for you, please do not hesitate to reach out to us. Kind regards, LuckyElf Casino Team
Good selection of games and the website is fast the deposits are quick but the only issue trying to get the funds withdrawn even after verification has been completed
I have continued to wait for my withdrawal but keep getting the run around as to when it will be processed. Customer service hasn’t provided me any clarity about this either so I’m starting to think I might have been scammed.
Dear Ma1297, Thank you for reaching out to us and sharing your feedback. We are truly sorry to hear about your recent experience with delays in withdrawals. Please know that we take these matters very seriously and we are committed to providing a fair and secure environment for all our players. We are a fully licensed and regulated platform, and we strive to ensure that our customers have a positive experience with us. We apologize for any inconvenience caused and we want to make things right for you. In order to assist you further and provide a clear update, we kindly ask you to contact our support team via live chat or email. Please make sure to reference your username and withdrawal details so that we can prioritize your case and give it the attention it deserves. We appreciate your patience and understanding in this matter. Our team will do everything possible to resolve this issue for you as quickly as possible. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to make things right for you. Thank you for choosing our platform and we look forward to hearing from you soon. Kind regards, LuckyElf Casino Team
The theme is different, I thought at first quite refreshing. Lots of tournaments to enter and a good selection of slots to lose credits on. I would be happy to continue to play at this casino if they honored their promotions
After depositing via a promotion on the promotions feed the promotion was not honored.
Live chat requested a screenshot of the promotion but when I revisited the promotions page the promotion had been removed.
Livechat could see I had deposited using the link and knew the promo code without my prompt however were not willing to honor the deal.
Also after depositing the required $25NZD and my balance showing the amount, a message stating elven mischief was at hand was displayed. Felt like it was being rubbed in my face.
Dear 88Rumble, We appreciate you taking the time to share your experience with us. Your feedback is highly valued as it helps us improve our services and provide a better experience for all of our players. We are delighted to hear that you enjoyed our refreshing casino theme and the variety of tournaments and slots we offer. However, we apologize that your recent interaction regarding a promotion did not meet your expectations. We are truly sorry for any inconvenience this may have caused. Regarding the promotion you mentioned, please know that our team strives to ensure that all promotions are clear and accessible for our players. If a promotion is removed or updated, it may be due to its expiration. We understand the frustration this situation may have caused and would like to investigate it further to provide you with a fair resolution. To assist us in this process, please provide any additional details such as the date and time of the promotion and any available screenshots, even partial ones. Your feedback will be taken into consideration to avoid similar misunderstandings in the future. Please rest assured that we strive to create a transparent and enjoyable gaming environment for all of our players. If you could reach out to us directly or reply to our email, we will prioritize reviewing your case and ensure it is resolved to your satisfaction. Thank you for your patience and understanding. We look forward to hearing from you and having the opportunity to restore your trust in our services. Kind regards, LuckyElf Casino Team
Great Casino. Nice selection of games. Quick payouts and smooth deposits. They have nice promotions weekly and verification was quick. This is a no-fuss casino and I would recommend it.
Cashouts are advertised as 15 minutes for verified players but it's more like a few hours which is totally fine though. Weekly promotions could be a little better for the match bonus.
Dear bbet7755, Thank you for taking the time to share your thoughts with us! We are thrilled to hear that you are enjoying our wide range of games, speedy payouts, and hassle-free deposit process. It is wonderful to know that our promotions and straightforward approach have left a positive impression on you. In regards to cashout timing, please note that our team processes withdrawal requests in the order they are received, but we are constantly striving to make this process even quicker. Your feedback on our weekly promotions is greatly appreciated and will be taken into consideration as we continue to enhance our offerings. Thank you for recommending us and we are excited to continue providing you with enjoyable experiences! Kind regards, LuckyElf Casino Team
Been playing at LuckyElf for about 6 months now and it's been an enjoyable experience through and through.
The site is elegant, unique, easily navigated, and runs very smoothly.
Support is swift, helpful, and friendly.
Full account verification was completed very quickly after I had initiated it.
Card deposits work like a charm and I have yet to see any unreasonable fees added on top of them.
Payouts are very impressive. You can hardly ask for more than requesting a withdrawal and have the funds readily available within a couple of hours - even on weekends or in the middle of the night!
Many slot providers, like Pragmatic, are offered at the higher RTP settings of 96/97%.
The bonuses and loyalty rewards are generous, with fair and transparent conditions.
I have so many casino accounts, I needed to do a bit of a clean up. I decided to keep just 3, and along with King Billy and Winawin, LuckyElf are the ones to remain in my portfolio.
There is a 50 eur max bet on slots. I don't mind this at all, but high rollers might be disappointed.
I wouldn't play much Nolimit City here. Several of their slots, like Whacked, are at the 92% setting.
Dear marius1978, We would like to express our sincere gratitude for taking the time to share your experience with us at LuckyElf Casino. We are thrilled to hear that you have had a positive experience with our platform over the past six months and that it has met your expectations. It brings us great joy to know that you find our site elegant, unique, and user-friendly. Our team has put in a lot of effort to create an environment that is both enjoyable and seamless, so your positive feedback means a lot to us. We are also delighted to hear that our support team has been swift, helpful, and friendly. Ensuring that our players feel supported is one of our top priorities. We are glad that your account verification process went smoothly and that our card deposit and payout systems have been reliable and quick. We strive to ensure that our players can access their funds swiftly, even on weekends or during late hours, so it is fantastic to hear that we are delivering on that promise. Your feedback regarding the slot providers and the RTP settings is highly appreciated. We are always looking to provide a range of options that cater to all types of players, and we are happy to hear that you are enjoying the selection and fairness of our bonuses and loyalty rewards. We understand that the €50 maximum bet on slots may not appeal to everyone, but we appreciate your understanding. We also take note of your feedback about slots and will continue to work with our providers to offer the best possible gaming experience. Thank you once again for your detailed and thoughtful review. If there is anything we can do to further enhance your experience, please do not hesitate to reach out to us. Best regards, LuckyElf Casino Team
I liked Lucky elf casino at the beginning due to their bonuses and tournaments, and the deposits are quick and easy. Many slots to choose from. The support chat is AI driven.
But since I encountered an internal system error, regarding a withdrawal that had my $700 withdraw removed and caused it not to be shown in the system. Then they are given every reason to make up excuses from how they see fit.. No matter what issue you encounter, if it is not seen, then it will not be beloved and they will constantly deny you refunds etc.. They only need you for along as they can use you.. And you are always in the wrong, even if you have proof to the matter. The withdrawal process is horribly long
Dear Traps323, We sincerely apologize for the inconvenience you have experienced at LuckyElf Casino and appreciate you bringing this matter to our attention. We value each player and their feedback, and we are genuinely sorry to hear about the challenges you faced with your withdrawal. First and foremost, we want to assure you that your concerns are taken seriously, and we are committed to resolving this matter promptly. We understand the frustration regarding your withdrawal. However, it is important to note that our team promptly communicated this information to you through a letter when the technical issue happened. Additionally, in cases where a withdrawal is declined, the funds are certainly transferred back to the player's account, as was done in your case. If you are unsure that your funds were not transferred back to your account, please check this information in your playing account in a WALLET tab - TRANSACTION HISTORY, or you may track your bets using GAME HISTORY. Moreover, you may always contact us in chat or by email if you want to know more details. We are available around the clock and will do our best to help you! Thank you for your understanding and patience. Best Regards, LuckyElf Casino Team
After their recent design update, this site just flipped my mindset towards the comfort of casino gaming. At first, it was a little unfamiliar to see it like this, but then I realized it's a damn cool casino design. It's not the first day I've played their slots, and I'm slowly realizing it's becoming my favorite.
Nothing, they are the best of the best! Compared to other casinos, I think it's impossible to notice any disadvantages. Maybe they should add a variety of deposit bonuses, but in general, I'm enough, as I try to spoil myself, rarely playing at the casino.
Dear TatakaeOpium, Thank you for the awesome review! It was a pleasure to earn your loyalty and support, and we are grateful that you chose us as your favorite online casino. Our services aim to make our customers happy, so we never stop developing them. Your appreciation for our bonus offers and website is a great honor for our team. This incentive is a great way to promote professional development and further improve. Your feedback will help us improve these areas, and we will certainly consider it. Let's have fun together on this journey with us! Warmest regards, LuckyElf Casino Team
A lot of the bonuses, I can use some deposit bonuses every day, also I can receive some non-deposit bonuses if I ask customer service for them. I have won 500$ from 20$ first deposit.
Dear shevvi, Thanks for taking the time to review our casino! Please accept our congratulations on your winnings at our casino! We are glad to hear that you enjoyed our bonuses and overall experience. Besides, we always strive for a fast and easy withdrawal process for players. We promise to work hard to keep it up and even exceed expectations. Enjoy your time at our casino, and good luck! Warmest regards, LuckyElf Casino Team
As a player in many other casinos, after the new redesign of the casino, it is more comfortable to find and play games with the new navigation + there are a lot of my favorite slots there.
Dear holinkevych1, Our casino is grateful for your review. Thank you for sharing your feedback! We truly value your loyalty and support, and we would like to thank you for choosing us as your preferred online casino. It is our honor to have you as one of our customers, and it is a pleasure to have your support. Let’s stay with us, and we’ll enjoy the journey together! Kind regards, LuckyElf Casino Team
Cool no-dep pookies for new users and another cool feature is that there are personalized slots, which is very cool and adds credibility to this casino.
Dear Cilo1995, Greetings, and thank you for your feedback! We are delighted to hear that you enjoy our casino. We have a wide selection of games for you to choose and enjoy. Customer satisfaction is our top priority, so our team does everything possible to ensure customers feel pleased. On our team's behalf, we wish you good luck all way forward. Let it be on your side all the time! Best regards, LuckyElf Casino Team
Lucky Elf Casino News
Read all news about Lucky Elf Casino, check for updates and stay tuned for exclusive bonuses.
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Exciting news for all our AskGamblers players! Lucky Elf Casino is offering an exclusive no deposit bonus reserved for AskGamblers members. All players who register at Lucky Elf Casino get 25 Free Spins for the popular slot Ruby Win Hold the Spin. Whether you’re a fan of the game or not, the bonus is too good to miss out on it.The Lucky Elf Spreads JoyClaiming the bonus is simple. Don’t forget to use the bonus code ASKROY upon the registration, but if you’re new to this, follow the instructions below:Register at the casino.Enter the bonus code: ASKROY.Meet 70x wagering requirements.Spin the Reels of Ruby Win Hold the SpinThe bonus is reserved for Gamzix’s Ruby Win Hold the Spin online slot. It is a classic release with some modern features to keep the gameplay interesting. The spins are available for 24 hours from the moment you claim them. Take advantage of this exciting opportunity and see if you can catch a lucky break with the help of the elves!Register now and make the most out of this fantastic offer!
It’s Lucky Elf Casino’s birthday month and boy have they got delicious treats for you! How does a Spin-a-thon and a birthday bonus with Bonus Spins sound? Very festive, we agree.Ready to hear more about these birthday deals at Lucky Elf Casino? Buckle up, we’re Elfland-bound! Lucky Elf Casino’s Daily Birthday Lucky Spin-a-thonIf you visit Lucky Elf Casino anytime this month up until 31 May, you’ll be able to take part in their birthday Spin-a-thon. All you need to do is bet €500 on your favourite casino games and you’ll win a Bonus Spin on their lucky wheel the following day.How many spins can you win, you ask? Why, anything from 10 Bonus Spins to 200 Bonus Spins!Lucky Elf Birthday Bonus Up for GrabsNext up - Lucky Elf Casino’s birthday fortune boost! As a means of celebrating their birthday, Lucky Elf is giving out a 60% bonus up to €200, with 60 Bonus Spins on top!Use the bonus code BDAYBOOST to claim a 60% bonus up to €200 with 60 Bonus Spins!In order to claim the deal, you’ll need a bonus code (BDAYBOOST). Also, make sure you remember the minimum deposit amount is €50, while the wagering requirements are 35x. This offer is available until 28 May. Sign Up at Lucky Elf CasinoReady to join the birthday celebrations? Just head over to Lucky Elf Casino this month, sign up if you haven’t already or log into your account if you have, read the Terms and Conditions carefully before claiming any deals, adhere to the bonus rules, and… good luck!
Lucky Elf Casino, one of our most renowned online casinos, has recently launched an exquisite new website design aimed at elevating the gaming journey for its players. Boasting a visually stunning interface, refreshed game cards, and improved functionality, the revamped website promises all users an immersive and seamless adventure.The redesigned lobby introduces enhanced benefits and opportunities for players. A special block attracts new players who haven't made a deposit, encouraging them to join the platform.[BONUS]Lucky Elf Casino: 100% up to €/$300 + 100 Bonus Spins, 1st Deposit Bonus[BONUS]Lucky Elf's New Suit!The visual transformation of Lucky Elf's website is instantly captivating, with changes made to colours, shapes, and pop-ups. From the homepage onwards, players are welcomed into an enchanting world that sets the tone for an unforgettable gaming experience; game cards have also received a refreshing makeover, displaying relevant information about the gaming terms and boosting the overall convenience.Intriguing and captivating messages adorn the banners and tab bars, further immersing players into the magical realm of Lucky Elf.Another prominent upgrade is the introduction of a new game mode switch, allowing players to effortlessly toggle between demo and real modes. Whether players wish to explore games risk-free or engage in thrilling real bets, Lucky Elf Casino caters to their preferences easily.The menus, both for desktop and mobile users, have been streamlined, ensuring smooth navigation to find favourite games, access account features, and explore all the offerings on the platform.Search Till You Drop!One of the notable additions is the introduction of a dedicated, all-encompassing Search page, with the function filtering out game categories, collections, and providers. Particularly intriguing is the "Waiting for big win" category, offering games that haven't yielded significant wins within a specific period, presenting enticing opportunities for players to strike it big. Naturally, the support team is also available to recommend specific games.If you haven't already, we invite you to read our review of Lucky Elf Casino and see what we enjoyed there.
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I encountered a severe bonus glitch playing 2 Playson games. One if which on Bonus rounds where it reset and I lost the bonus that provides up to 250,000$ max win.
I got it all on video. Lucky Elf validates the authenticity of the video, acknowledged I was robbed of my bonus because of a technical error. It has been 3 weeks now for a resolution and monetary compensation. They now claim they are waiting for Playson to respond however I am their client, not Playson’s client. Lucky Elf does not stand by their brand and doesn’t demonstrate any accountability. Stay far away from this casino.
Cash back is the biggest joke. You could be down 4000$ and they cap cash back at 100$
Bonus is the worse in the industry.