Page 2 – Player Reviews for Lucky Elf Casino
100% up to €1000 + 50 Free Spins, 1st Deposit
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Dear teffards, It is our pleasure to have you on board, and we appreciate you taking the time to review! We are happy to hear that you like playing at our casino. Moreover, it is a pleasure to know that you become a winner! Looking forward to seeing you win in the future. The casino team will continue to work for our players' benefit, and we are confident that you will experience only excellent service and incredible offers. We are available 24 hours a day and always ready to help, so please feel free to contact us anytime. May luck always be with you! Warmest regards, LuckyElf Casino Team
The casino website looks stylish and unusual, and the visual design is clear and pleasant. Support quickly answers any questions in live chat and the site has a lot of bonus offers with free chips for me =)
Dear fashion_demon, It is a pleasure to hear such positive feedback from you. We are glad you enjoyed our bonus program and found it interesting. Furthermore, we strive to provide our players with the best gaming experience. That’s why we are constantly improving and introducing new bonus offers to ensure clients have a great time at LuckyELF Casino. We hope to continue to exceed your expectations and give you many more pleasant experiences on our website. Warmest regards, LuckyElf Casino Team
LuckyElf casino has a wonderful atmosphere and support is helpful. I had a fantastic time playing the games and I was impressed by the variety of options available. Also the site has a great design. Good job. 👍
Dear Dora2521, The best thing we can hope for is that you had a 10-Star experience! Our team appreciates you being our player and spreading the word about us. Thank you for taking the time to say that you liked our game selections, and website. This is an excellent incentive for further improvement and professional development. We wish you all the best, and thanks for staying with us! Warmest regards, LuckyElf Casino Team
It's my favorite one, there are so many games and bonuses, even without deposit, also withdrawal process was fast and simple. Customer support helped me to activate my sign in bonus.
I made a deposit, and bonus wasn't credited to my account, but support helped me with this problem and credit bonus for me. Everything was okay, so have nothing bad to tell about this casino.
Dear Tinur57, We appreciate you taking the time to review us! It is our principal aim to provide players with comfortable and exciting playing. One of the main things for players is a fast and easy withdrawal process which we always try to ensure. We promise to do our best to keep it up and even overcome your expectations. Nevertheless, we would like to inform you that the conditions for claiming each bonus are different and should be followed in order to qualify. In most cases, players receive their bonuses once they meet the bonus conditions. Our team is delighted to hear that your issue has been resolved quickly. We are available to assist you via live chat or email at any time. Our customer service works round-the-clock. It is always a pleasure to see you in our casino, and we wish you all the best! Warmest regards, LuckyElf Casino Team
Lucky Elf Casino delivers an outstanding online gambling experience. With friendly support staff, a diverse game selection, and a user-friendly interface, it's a joy to navigate and play. The visually stunning design enhances the overall atmosphere, while the efficient verification process ensures a secure environment. Lucky Elf Casino is a top choice for players seeking a safe and enjoyable online gaming destination.👍👍
Dear HannaMerkatz, We sincerely thank you for writing us such a positive review! It is a great pleasure to hear that our efforts have not gone in vain and that you are completely satisfied with your experience at our casino. We are delighted to hear that you enjoy our support team, the gaming experience, and rapid withdrawals. The fact that you rated our casino so highly is much appreciated. In this regard, we wish to express our gratitude and are glad to have you in our casino again and again! Our goal is to continue to provide you with the best experience possible. Good luck and fortune will always be with you! :) Warmest regards, LuckyElf Casino Team
I have registered at this Casino few days ago after reading good reviews,I really like the great selection of games here,but some of them are lagging.
The verification for me was nightmare requesting document after documenteven that my documents are 100% legit and approved by many Casinos within a minutes including their sister Casino.
Withdrawal is pending for 3 days now will see how it goes.
Dear Boss78, Our casino would like to thank you for sharing your experience with us. It is important to note that our site is being constantly tested to ensure that any technical issues are resolved and avoided in the future. Please note that several factors may contribute to these issues, and we recommend contacting our support team with a description (screenshot) of the issue. In addition, we recommend using another device or browser and checking your Internet connection. You were very lucky at LuckyElf Casino, and we want to congratulate you on your win! Our team is sorry to hear about the issue with your withdrawal and understands your concern. Despite this, we would like to emphasize the importance of the verification process on our platform. Upon reviewing all details carefully, our finance department approves withdrawals only if all data are correct. It’s our main goal to make sure that the funds will be transferred to the appropriate player’s bank account. We sincerely regret to hear that the player faced difficulties with the withdrawal process at our casino, and we kindly ask to contact our support team for guidance. We are ready to provide the player with all the necessary information to simplify issues with a withdrawal process. We kindly hope for your understanding and believe that luck will be on your side! Warmest regards, LuckyElf Casino Team
I mean the playability and selection of games is decent and that why it has one stars. No better or worse than other casinos. Customer service is available
But . . The CUstomer service is TERRIBLE. Hideous attitude and worst is they took forever to withdraw my funds. Then something very strange happened with my wagering limits I had set, they got removed then added again when I started to win back what I’d lost. Something fishy went on. They couldn’t give me an answer as to why my withdrawals took so long. I would avoid this casino. They are simply not trustworthy
Dear LUCKYELFISSUES , To start with, we sincerely regret to hear that the player faced difficulties with the withdrawal process at our casino. Our team strives to provide excellent customer service, therefore please accept our sincere apologies for any inconvenience caused. We would like to shed light on this situation. To start with, the player really contacted us via chat regarding withdrawals. Our team explained that the first withdrawal was declined as the information in the cashout request and in the player’s profile didn't match, namely, email address. Our finance department checks all details carefully and only if all the data are correct, they can approve a withdrawal. Then, the next cashout was declined due to exceeding a daily withdrawal limit (3000 CAD per day). It’s clearly stated in our terms and conditions (12. Withdrawal Policy). Therefore, we cannot agree with the statement that the player was not informed right. Afterward, our team approved and processed the cashout as all steps were done correctly and there was no reason for cancellation. Unfortunately, the funds were not accepted either by Interac, or Bank Transfer due to internal technical reasons. We took this incident seriously and tried to find alternative methods for transferring the funds. We didn't have any intention to hold the player's funds, and all efforts were made in order to find the best option for successful withdrawal. Furthermore, we want to apologize for the delay one more time, but, unfortunately, it took some time to handle your request. Later, we decided to make an exception and withdraw funds via Coins Paid. We haven't made it before, as it's forbidden to withdraw fiat currency to a crypto-wallet. Our team did everything possible to resolve this situation in favor of the player, and the funds were successfully received. Next, to assist you in gambling responsibly, we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section. Limits can be amended at any time on the wagered amount for a day, a week, or a month. Our team does not remove limits, only players can do it. Thus, limit was updated according to player's request and confirmation received. In your particular case, the limit was disabled automatically in 24 hours after the confirmation via email, as it should be by the rules. We kindly hope for your understanding and believe that luck will be on your side! Warmest regards, LuckyElf Casino Team
I just tried this casino, there are lots of games, site is okay, they do provide a welcome bonus and it was automated.
I just tried this casino, there are lots of games, site is okay, they do provide a welcome bonus and it was automated.
The bonus does not allow you to play on many games at all, lots of restrictions.
The game play is great if you like lots of dead spins, low paying bonus, its not held any excitement as there many better casinos than this one.
I made one deposit and that will likely be it, for new players I think it would a shame that they ended up playing here.
Dear SUSANPETERSON, Thanks for your review! We value our players and always try to provide every player with an excellent service. We are glad that you like the selection of our games and our website overall. Hope you will choose the best ones for you and will have great emotions and big wins. What is more, we offer a wide variety of bonuses to choose from. We will go on working hard to satisfy our players. However, please, note that every bonus may have different conditions that should be followed for successful activation or wagering. It's clearly stated on our website in the section "Bonus Terms". We truly appreciate you as a customer and want you to feel our carefulness. It is really sad for us to hear about such a situation which happened and the intention you have got. However, we would like to assure you that we have no influence on your winnings or losses. It depends on random and luck. On behalf of all our team, we want to wish you a good luck all way forward. Let it be on your side all the time. Warmest regards, LuckyElf Casino Team
I think what's interesting about Lucky Elf Casino aside from their games is that they have several variants of their welcome bonus. I think that's really great for players who have different preferences on what they want to receive.
The site is great but it only comes in one language. I think it will also be nice if they can lessen the fess on some payment methods sine that's unfair for those that don't have any.
Dear JACKNICKOLSON38975, We appreciate that you took the time to share your impressions with us! It is such a pleasure for us to hear that our bonuses appeals to you. This is a great incentive for further improvement and professional growth. Furthermore, we always try to be the best for our visitors, so your feedback is very valuable. It will definitely help us to improve our service, as we appreciate every one of our customer. As for the payments, we would like to point out that we do not charge a fee for deposits. However, it can be done by the payment provider. Thank you for staying with us and wishing you good luck! Warmest regards, LuckyElf Casino Team
Decent casino for a starter, very crypto friendly and caters to a lot of well known providers. I agree with Blondie with the no deposit bonus plus 25 free spins, it's not the best but it is good for any new player out there I'd still appreciate something like that. I also like the UI, If you're a fan of norse or Lord of the rings the theme is somewhat similar. but overall a good casino.
However one of the gripes I had with this casino is that there are just a lot of restrictions on other countries or most. Also no clear welcome bonus of offers.
Dear SARAH84, We would like to thank you for your review, and our team is very pleased to hear that you enjoyed playing our games. Hope you will choose the best ones for you and will have great emotions and big wins. What is more, we offer a wide variety of bonuses to choose from. We will go on working hard to satisfy our players. As to the game availability, we want to tell you that, unfortunately, it is true that some game providers are restricted for certain countries. However, we always endeavor to come up with something new and exciting for our players. Stay tuned! Warmest regards, LuckyElf Casino Team
Lucky Elf casino is one of the latest casinos I joined, just about a week ago. I initially saw them somewhere online being recommended with a no deposit bonus offer for new players. The offer was 25 free spins, so I was interested in giving them a go.
The registration process was super quick and easy and I got the bonus instantly. The free spins were on a slot called Wild Spin. Most of the spins paid very little but I was lucky enough to trigger the free spins bonus and ended up with a 16 eur win. However, once I checked my profile to see the wagering, the bonus was limited to only 5 eur and the rest was removed. I find that to be quite upsetting, because I understand limitations to the cashout from a no deposit bonus but I don't see why you'd give a no deposit free spins offer and limit it to only 5 eur. but of course, that's their right.
Then with my 5eur no deposit bonus I wanted to play Starburst but quite quickly realized they didn't have Netent games. Then I thought I could play Book of Dead, but they didn't have Play'n Go either. So I went back to the game I had the free spins on and lost it very quickly.
This is where my experience with the Lucky Elf casino ends. I wasn't a fan of the fact that the no deposit bonus had not only max cashout but also a maximum limit of only 5 eur for the free spins result. Also, I missed the fact that they didn't have either Play'n Go or Netent games. Having said that, I don't plan to make a deposit there. They do have a decent welcome bonus offer for new players, but for me the most important factor is the game selection and since they don't have my favorite providers, that's why I wouldn't deposit there. But if they add more games, I might reconsider.
Dear BLONDIE, Thanks for taking the time to review our casino and for sharing your experience with us! To start with, we would like to point out that if some bonuses have a maximum cashout limitation, this information will be indicated on our website in the terms of the promotion or in our emails with special bonus offers. We do have a lot of promos without such limitations, and you can enjoy them to the fullest. Nevertheless, our games are still significant to us, so we appreciate your attention. It is our pleasure to inform you that our team is currently working on a variety of providers. The goal of our casino is to make the time spent with you an unforgettable one. Your feedback will certainly help us to improve these areas, and we will take it into account. Warmest regards, LuckyElf Casino Team
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I've been playing at this casino for a couple of weeks and got something to share with. My fav thing about Lucky Elf is their wide arrange of games. I just love it, found here many interesting slots. 🤞 Another thing that I noticed, the site is quick and easy to access from the phone. Not all casinos I played pay attention to that. I did a successful withdrawal, appreciate the support guys for assisting. Will definitely stay here more. 😁