Lucky Elf Casino
130% up to €/$100 + 120 Bonus Spins
AskGamblers Quick Overview
Lucky Elf Casino: My Expert Opinion
Home to more than 120 software providers, Lucky Elf Casino features a great variety of casino games. It gives players the opportunity to test many games in demo mode to help them decide whether to play them for real money. I also appreciate that players can set responsible gambling limits through account settings.
The website is easy to use and navigate on desktop and in a mobile browser, but I haven’t tested the mobile app. To learn more about my impressions and experience with the casino, read my Lucky Elf Casino review.
- Large selection of casino games from more than 120 software providers
- Accepts cryptocurrencies and supports low minimum deposit options
- Deposit, loss and wager limits can be set through account settings
- Charges a monthly dormant account fee of €20 after twelve months of inactivity
- Not a great selection of available cryptocurrencies
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
Lucky Elf Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Lucky Elf Casino
Lucky Elf Casino is a Metlait SRL brand, a company registered under the laws of Costa Rica, operating under a Tobique Gaming Commission licence number 0000064. The licence information is verifiable by clicking on the badge in the website footer.
Lucky Elf’s CasinoRank is 7.1/10, while the Player Rank is similar, and it sits at 6.8/10 at the moment of writing this casino review. Most of these players’ reviews are from a while ago, showing that the casino has been on our website for a while now.
Players praise the games collection at Lucky Elf, fast deposits, bonuses and their experience with the customer support team. Others report issues with their bonus wagering and withdrawal processes.
The players have made only three complaints to our AskGamblers Casino Complaint Service (AGCCS), and all of them are related to withdrawals. The two accepted complaints were resolved successfully, and players got their funds back.
The process of setting up an account is pretty straightforward, and you will need to provide a valid email address and set a password first. The next step is to complete your profile with personal and contact details, and verify your email address.
The casino welcome bonus is a package offer that spans five first deposits, and the first deposit offer even has three options you can choose from. They all include a match deposit bonus and Free Spins.
Players from Sweden can’t claim any bonus offers, and if you are not sure whether the offers are available in your country, you can contact customer support and check.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Lucky Elf Casino
When I clicked on the green Deposit button, I could see the options available to me. Note that not all payment methods work for all locations where the casino is available, but you should still have a few options.
The minimum deposit amount varies by payment method. If you are depositing with your Visa, Maestro or Mastercard, the minimum amount is €10, the same as with Skrill. If you use Apple Pay, Rapid, Paysafecard, Neteller, MiFinity, or ecoPayz, the minimum deposit is €20.
Note that these limits can vary depending on your location.
While cryptocurrencies are available at LuckyElf, the selection is not so great, so I didn’t find the method I typically use, USDC. Instead, I used Skrill to make my deposit, and the transaction was almost instant, as the funds were in my account within a few minutes.
Most payment options are available for withdrawals as well. The minimum withdrawal amount for most fiat methods of payment is €20, apart from bank transfers, where the minimum you can withdraw is €200, and the withdrawal fee is €16.
The maximum amount you can withdraw in a day is €3,000. Weekly withdrawals are capped at €7,500, and monthly at €15,000, unless otherwise specified in the VIP terms and conditions.
Some players have complained about withdrawals and the verification process being slow. Since I didn’t get the chance to test the withdrawals, and therefore wasn’t required to verify my account, I can’t attest to our players’ reviews.
Games at Lucky Elf Casino
Lucky Elf is home to more than 120 software providers, which is an excellent number and means that there is also a great selection of games players can play at the casino. Demo mode is available to unregistered and registered customers who wish to test a slot game before playing for real.
Since I enjoy slot games, I spun the reels of Aztec Magic Bonanza by BGaming and Zeus vs Hades Gods of War by Pragmatic Play. I haven’t experienced any glitches while playing, and the BGaming slot even awarded a few decent wins, so I could play the Pragmatic Play slot afterwards.
Online slots are divided by category, so you can filter Megaways or Jackpot slots, for example. If you have a favourite theme, as I like my fruit slots and mythology, Lucky Elf also allows you to filter games by theme. You can also filter games by your favourite provider.
The live casino games lobby is also extensive, and it features an especially large collection of blackjack tables. I also found a good selection of baccarat, roulette, game shows, and others.
You can also enjoy table games at Lucky Elf Casino, including a selection of poker tables, dice games and other games, such as Sic Bo or Pai Gow.
I haven’t tried any table games apart from Sic Bo in the demo mode, so I can’t say much about them, but you can tell us about your experience in your Lucky Elf player review.
Lucky Elf Casino’s Commitment to Responsible Gambling
Lucky Elf has a dedicated responsible gambling page where you can find information about the tools the casino offers to its players and links to external organisations that provide help and support.
The page is quite basic when it comes to helping players recognise problem gambling, as there is no self-assessment test and no advice on how to keep gambling habits in control.
Speaking of tools you have at your disposal to help you gamble responsibly, those are deposit, loss and wager limits. I was happy to see that I can set these limits in my account settings, because that is a very convenient feature for players.
Players can also request a time-out from gambling through their profile in the Limits section. The break can range from one day to three months.
If you wish to self-exclude from gambling at Lucky Elf, you can also trigger that option through your account, as the Contact button triggers the live chat option. You will need to state your request to the support team there, as the button doesn’t trigger any self-exclusion options, just opens the chat.
Customer Support at Lucky Elf Casino
Lucky Elf has an FAQ section that has brief answers to the most common questions about account settings, bonuses, deposits and withdrawals, and general information about the casino.
If the answer to your question is not in the FAQ section, you can contact customer support via live chat that is available 24/7. Live chat is also available to unregistered users, which is a great thing for players who want to open an account but still have some doubts.
As I was testing the casino from Finland, and I have had situations where I couldn’t claim the match deposit welcome bonus offer at casinos before, I decided to ask customer support for a confirmation.
My initial contact point was Chip, the Lucky Elf chatbot, but I easily transferred the chat to a human agent, and Grace replied to my query. It took her a few minutes to check the information I asked for, but she was polite and helpful, so I didn’t mind the wait.
Support is also available via email if you wish to make a more formal request or need more space for your query, but note that you will need to wait a little longer for a reply.
Lucky Elf Casino Bonuses
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Complaints
Read the complaints other players have left for Lucky Elf Casino. Learn more about complaints.
Lucky Elf Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Dear teffards, It is our pleasure to have you on board, and we appreciate you taking the time to review! We are happy to hear that you like playing at our casino. Moreover, it is a pleasure to know that you become a winner! Looking forward to seeing you win in the future. The casino team will continue to work for our players' benefit, and we are confident that you will experience only excellent service and incredible offers. We are available 24 hours a day and always ready to help, so please feel free to contact us anytime. May luck always be with you! Warmest regards, LuckyElf Casino Team
The casino website looks stylish and unusual, and the visual design is clear and pleasant. Support quickly answers any questions in live chat and the site has a lot of bonus offers with free chips for me =)
Dear fashion_demon, It is a pleasure to hear such positive feedback from you. We are glad you enjoyed our bonus program and found it interesting. Furthermore, we strive to provide our players with the best gaming experience. That’s why we are constantly improving and introducing new bonus offers to ensure clients have a great time at LuckyELF Casino. We hope to continue to exceed your expectations and give you many more pleasant experiences on our website. Warmest regards, LuckyElf Casino Team
LuckyElf casino has a wonderful atmosphere and support is helpful. I had a fantastic time playing the games and I was impressed by the variety of options available. Also the site has a great design. Good job. 👍
Dear Dora2521, The best thing we can hope for is that you had a 10-Star experience! Our team appreciates you being our player and spreading the word about us. Thank you for taking the time to say that you liked our game selections, and website. This is an excellent incentive for further improvement and professional development. We wish you all the best, and thanks for staying with us! Warmest regards, LuckyElf Casino Team
It's my favorite one, there are so many games and bonuses, even without deposit, also withdrawal process was fast and simple. Customer support helped me to activate my sign in bonus.
I made a deposit, and bonus wasn't credited to my account, but support helped me with this problem and credit bonus for me. Everything was okay, so have nothing bad to tell about this casino.
Dear Tinur57, We appreciate you taking the time to review us! It is our principal aim to provide players with comfortable and exciting playing. One of the main things for players is a fast and easy withdrawal process which we always try to ensure. We promise to do our best to keep it up and even overcome your expectations. Nevertheless, we would like to inform you that the conditions for claiming each bonus are different and should be followed in order to qualify. In most cases, players receive their bonuses once they meet the bonus conditions. Our team is delighted to hear that your issue has been resolved quickly. We are available to assist you via live chat or email at any time. Our customer service works round-the-clock. It is always a pleasure to see you in our casino, and we wish you all the best! Warmest regards, LuckyElf Casino Team
Lucky Elf Casino delivers an outstanding online gambling experience. With friendly support staff, a diverse game selection, and a user-friendly interface, it's a joy to navigate and play. The visually stunning design enhances the overall atmosphere, while the efficient verification process ensures a secure environment. Lucky Elf Casino is a top choice for players seeking a safe and enjoyable online gaming destination.👍👍
Dear HannaMerkatz, We sincerely thank you for writing us such a positive review! It is a great pleasure to hear that our efforts have not gone in vain and that you are completely satisfied with your experience at our casino. We are delighted to hear that you enjoy our support team, the gaming experience, and rapid withdrawals. The fact that you rated our casino so highly is much appreciated. In this regard, we wish to express our gratitude and are glad to have you in our casino again and again! Our goal is to continue to provide you with the best experience possible. Good luck and fortune will always be with you! :) Warmest regards, LuckyElf Casino Team
I have registered at this Casino few days ago after reading good reviews,I really like the great selection of games here,but some of them are lagging.
The verification for me was nightmare requesting document after documenteven that my documents are 100% legit and approved by many Casinos within a minutes including their sister Casino.
Withdrawal is pending for 3 days now will see how it goes.
Dear Boss78, Our casino would like to thank you for sharing your experience with us. It is important to note that our site is being constantly tested to ensure that any technical issues are resolved and avoided in the future. Please note that several factors may contribute to these issues, and we recommend contacting our support team with a description (screenshot) of the issue. In addition, we recommend using another device or browser and checking your Internet connection. You were very lucky at LuckyElf Casino, and we want to congratulate you on your win! Our team is sorry to hear about the issue with your withdrawal and understands your concern. Despite this, we would like to emphasize the importance of the verification process on our platform. Upon reviewing all details carefully, our finance department approves withdrawals only if all data are correct. It’s our main goal to make sure that the funds will be transferred to the appropriate player’s bank account. We sincerely regret to hear that the player faced difficulties with the withdrawal process at our casino, and we kindly ask to contact our support team for guidance. We are ready to provide the player with all the necessary information to simplify issues with a withdrawal process. We kindly hope for your understanding and believe that luck will be on your side! Warmest regards, LuckyElf Casino Team
I mean the playability and selection of games is decent and that why it has one stars. No better or worse than other casinos. Customer service is available
But . . The CUstomer service is TERRIBLE. Hideous attitude and worst is they took forever to withdraw my funds. Then something very strange happened with my wagering limits I had set, they got removed then added again when I started to win back what I’d lost. Something fishy went on. They couldn’t give me an answer as to why my withdrawals took so long. I would avoid this casino. They are simply not trustworthy
Dear LUCKYELFISSUES , To start with, we sincerely regret to hear that the player faced difficulties with the withdrawal process at our casino. Our team strives to provide excellent customer service, therefore please accept our sincere apologies for any inconvenience caused. We would like to shed light on this situation. To start with, the player really contacted us via chat regarding withdrawals. Our team explained that the first withdrawal was declined as the information in the cashout request and in the player’s profile didn't match, namely, email address. Our finance department checks all details carefully and only if all the data are correct, they can approve a withdrawal. Then, the next cashout was declined due to exceeding a daily withdrawal limit (3000 CAD per day). It’s clearly stated in our terms and conditions (12. Withdrawal Policy). Therefore, we cannot agree with the statement that the player was not informed right. Afterward, our team approved and processed the cashout as all steps were done correctly and there was no reason for cancellation. Unfortunately, the funds were not accepted either by Interac, or Bank Transfer due to internal technical reasons. We took this incident seriously and tried to find alternative methods for transferring the funds. We didn't have any intention to hold the player's funds, and all efforts were made in order to find the best option for successful withdrawal. Furthermore, we want to apologize for the delay one more time, but, unfortunately, it took some time to handle your request. Later, we decided to make an exception and withdraw funds via Coins Paid. We haven't made it before, as it's forbidden to withdraw fiat currency to a crypto-wallet. Our team did everything possible to resolve this situation in favor of the player, and the funds were successfully received. Next, to assist you in gambling responsibly, we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section. Limits can be amended at any time on the wagered amount for a day, a week, or a month. Our team does not remove limits, only players can do it. Thus, limit was updated according to player's request and confirmation received. In your particular case, the limit was disabled automatically in 24 hours after the confirmation via email, as it should be by the rules. We kindly hope for your understanding and believe that luck will be on your side! Warmest regards, LuckyElf Casino Team
I just tried this casino, there are lots of games, site is okay, they do provide a welcome bonus and it was automated.
I just tried this casino, there are lots of games, site is okay, they do provide a welcome bonus and it was automated.
The bonus does not allow you to play on many games at all, lots of restrictions.
The game play is great if you like lots of dead spins, low paying bonus, its not held any excitement as there many better casinos than this one.
I made one deposit and that will likely be it, for new players I think it would a shame that they ended up playing here.
Dear SUSANPETERSON, Thanks for your review! We value our players and always try to provide every player with an excellent service. We are glad that you like the selection of our games and our website overall. Hope you will choose the best ones for you and will have great emotions and big wins. What is more, we offer a wide variety of bonuses to choose from. We will go on working hard to satisfy our players. However, please, note that every bonus may have different conditions that should be followed for successful activation or wagering. It's clearly stated on our website in the section "Bonus Terms". We truly appreciate you as a customer and want you to feel our carefulness. It is really sad for us to hear about such a situation which happened and the intention you have got. However, we would like to assure you that we have no influence on your winnings or losses. It depends on random and luck. On behalf of all our team, we want to wish you a good luck all way forward. Let it be on your side all the time. Warmest regards, LuckyElf Casino Team
I think what's interesting about Lucky Elf Casino aside from their games is that they have several variants of their welcome bonus. I think that's really great for players who have different preferences on what they want to receive.
The site is great but it only comes in one language. I think it will also be nice if they can lessen the fess on some payment methods sine that's unfair for those that don't have any.
Dear JACKNICKOLSON38975, We appreciate that you took the time to share your impressions with us! It is such a pleasure for us to hear that our bonuses appeals to you. This is a great incentive for further improvement and professional growth. Furthermore, we always try to be the best for our visitors, so your feedback is very valuable. It will definitely help us to improve our service, as we appreciate every one of our customer. As for the payments, we would like to point out that we do not charge a fee for deposits. However, it can be done by the payment provider. Thank you for staying with us and wishing you good luck! Warmest regards, LuckyElf Casino Team
Decent casino for a starter, very crypto friendly and caters to a lot of well known providers. I agree with Blondie with the no deposit bonus plus 25 free spins, it's not the best but it is good for any new player out there I'd still appreciate something like that. I also like the UI, If you're a fan of norse or Lord of the rings the theme is somewhat similar. but overall a good casino.
However one of the gripes I had with this casino is that there are just a lot of restrictions on other countries or most. Also no clear welcome bonus of offers.
Dear SARAH84, We would like to thank you for your review, and our team is very pleased to hear that you enjoyed playing our games. Hope you will choose the best ones for you and will have great emotions and big wins. What is more, we offer a wide variety of bonuses to choose from. We will go on working hard to satisfy our players. As to the game availability, we want to tell you that, unfortunately, it is true that some game providers are restricted for certain countries. However, we always endeavor to come up with something new and exciting for our players. Stay tuned! Warmest regards, LuckyElf Casino Team
Lucky Elf Casino News
Read all news about Lucky Elf Casino, check for updates and stay tuned for exclusive bonuses.
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I've been playing at this casino for a couple of weeks and got something to share with. My fav thing about Lucky Elf is their wide arrange of games. I just love it, found here many interesting slots. 🤞 Another thing that I noticed, the site is quick and easy to access from the phone. Not all casinos I played pay attention to that. I did a successful withdrawal, appreciate the support guys for assisting. Will definitely stay here more. 😁