Lucky Elf Casino -Missing Withdrawal Funds Due To System Error

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @Traps323,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear TRAPS323 and AskGamblers team,

Thank you for taking the time to post your feedback about LuckyElf Casino.

We appreciate you bringing the matter to our attention, and we are deeply sorry to hear of this situation that has occurred. We understand how frustrating it can be for you. Our team would like to address the issue you raised concerning your recent bet on our online casino platform.

Upon thorough investigation, we confirmed with the game provider that your bet was successful, and the corresponding amount has been accurately issued to your account balance. We understand the importance of ensuring a fair and transparent gaming experience and want to assure you that we take such matters seriously.

Having conducted a detailed examination of the player's account, we can verify that no withdrawal requests were made on November 1. Our investigation indicates that you used your balance after receiving the winning bet.

Besides, regarding your withdrawal that you requested on November 15, it is essential to note that our team promptly communicated this information to you through a letter when the technical issue happened. Additionally, in cases where a withdrawal is declined, the funds are certainly transferred back to the player's account, as was done in your case. If you are unsure that your funds were not transferred back to your account, please check this information in your playing account in a WALLET tab - TRANSACTION HISTORY, or you may track your bets using GAME HISTORY.

To further assist you and provide clarity, we are prepared to share the detailed history of your bets. Once you reach out to our support team with the relevant request, we will promptly provide you with the necessary information to shed light on the sequence of events.

We apologize for any confusion or inconvenience this may have caused and appreciate your patience as we work to resolve this matter. Our commitment to customer satisfaction remains unwavering, and we are here to assist you in any way possible.

Please do not hesitate to contact our support team with your specific request for the betting history, and we will ensure a swift and comprehensive response.

Thank you for your understanding and patience!

Kind regards,
LuckyElf Casino Team

Dear Lucky Elf Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.