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Loft Casino

Player Rating 10 reviews
7.9/10
10 reviews
Complaint Response 5 complaints
22 hours avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

The casino has a great vibe, and we felt welcomed into it from the get-go. We were able to use the site seamlessly with no concerns. The games lobby is packed with thousands of games, but there are features that can help you find games quicker so that it does not become overwhelming, The casino also has a nice selection of bonuses, promotions and VIP offers. 

What we like
  • Home to more than 90 game studios
  • 24/7 live chat
  • Excellent selection of payment options
What we don’t like
  • Low withdrawal limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Loft Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.loft.casino/
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, German, French, Kazakh
Casino Type
Instant Play, Live Casino, Mobile, Download, Crypto Casino

General Information about Loft Casino

Loft Casino is an online casino home to one of the largest game collections in the industry, thanks to more than 90 game studios. 

The site is available in multiple languages, which can be selected from the left-hand menu bar at any time. You can open and register at the casino from any device, including the latest smartphones and tablets. You can also install the web app to your desktop to access it quicker. 

Once you’re a member, you may also have the chance to become a member of the VIP Program. Becoming a VIP increases your privileges on the site, and you get the best casino offers, free spins and more. Below is our online casino review so you get the facts before you play. 

StallCation

Complaints

Read the complaints other players have left for Loft Casino. Learn more about complaints.

Show all complaints
Loft Casino - Balance reduction from 2000 euro to 500 euro after meeting wagering requirements

On march 14th I received a promotional-offer from Loft Casino for "St. Patrick's Day". Please note that the offer is not declared as a "welcome-bonus" or a "reload-bonus" - the promo clearly says "St. Patricks Day"

the offer contained a deposit-bonus and additional freespins after entering a certain promo-code while depositing.

Before I made the concerned deposit I studied the sites/casinos T&C's (https://www.loft.casino/de/bonus-terms-and-conditions), which were last updated on July 28th 2022, to make sure I fully understand the conditions which are attached to the previously received promotion.

I was not able to find a max. Cashout for this certain promotion. nor in the e-mail I received, neither anywhere on the site itself.

Only the following were mentioned in the promo-mail:

* bonuscode

* slot (freespins)

* wager (freespins)

* wager (deposit)

* duration (bonus/wager)

* duration (promo)


At first I received a deposit bonus which was lost further on. Afterwards i received 100 Freespins, like it was advertised to me earlier. I managed to wager the amount i previously won in those freespins.

Wagering requirement was a little over 3.5k, which I managed to achieve. At this moment my balance was up to approximately €2k - after the last spin to fulfill the wagering-requirement was done, my balance was reduced automatically to €500.

I approached a support-agent via live chat for clarification. The agent acknowledged that the promo-mail did not have all the necessary information included in the email itself and that he will forward this to his superiors for improvement. At the same time i was told that my previous balance can not be restored.

A user needs to be informed about the particular conditions of a promotion within the promotional-mail itself or the websites t&c's. This was obviously not the case, so I have to consider this as false advertising.

I kindly ask the management of Loft Casino to reply to my complaint, respectively to re-credit the deducted funds.

chat-transcript, wager/promo-info and promotional-mail are attached (private).

staus Resolved
€2000

Complaint Statistics

Resolved 4
Avg. Amount $ 2,392
Avg. Complaint Duration 2 days
Avg. Response Time 22 hours

Review this casino

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Player rating
7.9/10 10 reviews

Top reviews from our players

In the Loft casino, you will find a lot of games and providers to have fun. The support is always nice and helpful and the payments are always quick. The license is trustworthy.

There is hardly anything bad to say about the loft casino. You could make the overlay a little nicer but otherwise everything is great and great...KEEP IT UP!

I am very new user of this casino. Deposit was very quick and overall good experience with slots. Most attractive section is the collection of slots from various providers. Design and gameplay is good. Browsing through the website was so easy. Verification was also very fast and easy to handle.

Support section have some improvements and the payout is quite slow according to other bookmakers. Withdrawal should be as fast as the deposit is. Should add more withdrawal options in crypto. Rest everything is fine.

Hello, sachunarke! Thanks for your review of Loft casino! We definitely will take your advice and make improvements regarding support and withdrawals, thank for noticing :) We wish you a pleasant time in our casino! Sincerely yours, Loft.Casino

user avatar

I have been playing at Dama NV casinos for the past 8 years and every time a new casino popped up from their group I signed up immediately. Since March 2023 most Dama NV casinos have been restricted for my region and when Loft casino showed up at Askgamblers showing they accept players from India I wasted no time to sign up here. I confirmed with live chat if they accepted players from India and they replied yes, they did. The casino offers its players 7 fiat and crypto currencies. The casino gives its players more than 10 payment options and since my preferred currency at the casino is INR I like to use UPI, Skrill and bank deposit as these methods are quick for transactions. The minimum amount for deposit and withdrawal is €20. All deposits must be wagered 3x before you can request a cashout.
The casino has more than 7000 slots in their directory and Play’Ngo, Microgaming, BTG, Playson, Hacksaw, Nolimit city, Relax gaming are some of the big names part of their slot catalogue. The casino offers its players more than €1200 in bonuses across 3 deposits. The wager requirements at the casino for bonuses is 40x the bonus amount and wager duration is 7 days. The casino also gives its payers regular deposit bonuses up to 100% and free spins.
My personal experience at the casino wasn’t great in the beginning but everything changed after my third deposit and I started getting regular cashouts. So far I have deposited INR80000 at the casino and managed to cash out INR140000. The games have a great RTP and slots from provider like Play’Ngo, BTG, Bgaming and spearhead pay good on a regular basis. The verification process at the casino is quick and the support staff is available 24x7. Cashouts in INR currency while using local bank transfers are really fast.

The casino does not give no deposit offers to their players apart from one offer where if you leave a review at Askgamblers you get 15 free spins. Wager duration on special email promotions is 3 days.

Hello, Blackjax! Thanks for your review of Loft casino! We are constantly working on improving our bonuses and bonus policy at all and hope that you will enjoy changes :) We wish you a pleasant time in our casino! Sincerely yours, Loft.Casino

user avatar

There are so many things to like about this casino that I don't think it would be possible to list absolutely everything, From the smallest details of how smooth and fast the website works on both mobile and computer, to the help I get from the online support team and the awesome promotions with many bonuses I really like :) Many of my beloved providers are available with a great amount of slots and other stuff. A great loyalty program, tournaments and many more things are to explore there. Keep up the good work! Can highly recommend :)

Until today I can't really say something bad about it. To be honest I haven't had any experience with the withdrawal process but be sure that I let you know if it happens anytime 😁

Hello, Alexp1x1337! Thanks for your honest review of Loft casino and we believe that you will experience withdrawal process as soon as possible and will be as always satisfied :) We wish you a pleasant time in our casino! Sincerely yours, Loft.Casino

user avatar

First of all I have to say that LOFT casino is for me at the the moment my absolutely favorite online casino. The bonus conditions are more than fair, free spins have to be wagered mostly only 5 x times and the VIP program which is offered, is also great.
Its always fun to play at loft, the slots work without any issues and the side is loading very fast. also the design is very nice and everything can be find very easily.
withdrawal requests are proceed very fast - and that's for me the most important thing. You can trust LOFT casino when you decide to deposit there. All of my winnings where paid out in less than 12 hours - and that's very good and important.

For the verification only the usual documents are necessary, its not a big deal to get it done

Support is 24/7 available and helpful.

It would be nicer to receive more fast loyalty or goodwill bonuses after asking for. It always takes up to 3 days until a goodwill bonus is added. Mostly it gets faster, but I think it would be good choice to give the support agents the opportunity to add a cashbonus or spins after a few deposits are done.

Hello, Lalestraub! Thanks for your review of our casino and also for your loyalty! We hope you spend great time in Loft and we will try to improve our bonus system even more :) Sincerely yours, Loft.Casino

user avatar

The website has lots of games, also fast account verification, trustful casino. I enjoy at the site just like at other Dama casinos because don't need to worry wouldn't get paid.

Well, nothing is bad. Only Withdrawal is taken a bit more time than some other Dama casinos. But anyway, processed within 24 hours. Hope could be faster.

Hello, sarayang! Thanks for your high evaluation of our casino! We assure you that Loft.Casino and our specialists are constantly working on improving services including those with withdrawal requests. We hope you'll continue enjoying your time with us! Sincerely yours, Loft.Casino

user avatar

A good selection of games to choose from. Easy to navigate. Decent bonuses. Nice layout. However, that is all. See dislike. Terrible experience indeed.

AVOID They will not pay out. Even after full verification and KYC. Give different excuses ‘tech error’ and then ‘wrong bank details’ and had to lodge official complaint. Then I got my money. Avoid

Hello, kyky73! Thank you for the your review on Loft.Casino! We would like to mention that indeed there was a technical error with your withdrawal request and the information that we had from payment provider was about missing data during withdrawal request. Complaint had no influence on how we proceeded with your payment - we just received an information from payment provider that request was successfully processed. We hope that such situation will not occur in future and hope you will change your mind! We wish you good luck and wonderful time on our site!

user avatar

Very good casino! Immediately after registration and confirmation of mail give a welcome bonus! Problems with withdrawal no and not greedy. Every week give bonuses or freespins! I recommend everyone to play and will not regret it!

Hello, Medvedev! Thank you for the review of Loft.Casino! Mark you gave to us is highly appreciated :) We wish you good luck and wonderful time on our site!

user avatar

Loft Casino has its strong and weak points. Although the site offers a great range of payment options, I can forsee players having issues with its low withdrawal limits.

For improvements, I would say withdrawal limits, which I believe could use some attention. The current limits might be an issue for many players so it would be beneficial if they accommodate a wider range of withdrawal limit.

Hello, robertdowneymanboom! Thank you for your review about our casino! Withdrawals limits could be upgraded by joining higher "rooms" in VIP program but we appreciate your opinion and will try to improve that field as well :) We wish you pleasant time in Loft.Casino!

user avatar

Of course nice welcome pack! I started to play in this casino when I saw it on Ask. Range of games and providers are typical with other brands but bonuses are really nice!

They have 3 bonus offers for first three deposits. Wager conditions are standard but only slot games you have 100% wager (live casino games calculated only 10% it was my mistake to start wagering in these games). They also have non-deposit bonus for App install (but for Android only and after u made one account replenishing historically. I trust this casino and proceed to play with it. Also they have cashback system but not fully clear to me how it works.

Hello, bmsagent44! Thank you for the review of Loft.Casino! We constantly improve our services and bonus program to make it easy to use :) In case you have any questions about cashback etc. you always can contact our agent in live chat which works 24/7 and it will be their pleasure to help you! We wish you pleasant time in Loft.Casino!

user avatar

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