AskGamblers Quick Overview
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LeoVegas Casino offers many slots, table, and live casino games that you can easily search through and find your favourite titles. The casino has three major licences and is available to players from Sweden and Ontario.
Navigation is simple, and you can access everything from the side menu. You can also select your language, check welcome offers and promotions, or contact support.
- Three online gambling licences
- Live chat open 24/7
- Different responsible gambling tools available
- Bonuses only offered in several countries
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19+. T&C Apply. Play Responsibly
LeoVegas Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LeoVegas Casino
LeoVegas Casino is an online casino with gambling licences from the Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario. It has been active since 2012, making it one of the older online casinos.
It has adapted over the years to provide its players with the ultimate gaming experience. The casino is available on mobile and desktop, so you can enjoy your favourite games from the comfort of your home or on the go.
Before registering at LeoVegas Casino, we recommend you read our online casino review to get a complete picture of what the operator offers its players.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at LeoVegas Casino
The casino provides a wide range of deposit methods, not all of which can be used for withdrawal. Still, you can choose credit and debit cards and e-wallets. You can see all payment methods in our Payments tab, but what’s available depends on your country.
All withdrawals from your account must be processed within five business days, but the casino aims to process requests within 24 hours. For example, the minimum stake accepted at the Canadian casino is $0.10, while the maximum is $50,000.
Because LeoVegas Casino has several different licences, the payment methods, deposit, and withdrawal limits are different for the countries where it is active, so it’s best to check them when you register.
Games at LeoVegas Casino
LeoVegas Casino offers over 1,500 online slots in combination with table and live casino games. The slots are organised in different categories so that you can choose classic releases, progressive jackpot slots, featured or top games. Go with casino recommendations or search for the specific games and providers in the search bar.
The selection of table games will not leave you listless. Demonstrate your skill by playing different versions of poker, blackjack, baccarat, or roulette. Bingo fans will love this online casino, as several releases of the iconic game are available to members.
If you ever get bored or decide to switch things up, enter the live casino lobby or try one of the LeoVegas Originals. You can try games on the website without having to register.
LeoVegas Casino’s Commitment to Responsible Gambling
LeoVegas Casino has many responsible gambling features that protect players from any gambling harm. Players can do a self-assessment test to determine if they’re having gambling problems. The test is anonymous, and you can discuss the results with the casino staff who specialise in helping players stay safe.
Also, you can set the deposit, loss, session and wagering limit within your account. Meanwhile, the time alerts help you keep track of time, while player history keeps track of all your bets, providing you with a realistic picture of your gambling habits.
Players can choose to cool off or self-exclude. You must be logged into your account to access all the responsible gambling features. LeoVegas Casino proves its commitment to player safety.
Customer Support at LeoVegas Casino
You can contact LeoVegas Casino in several ways. When you open support, you can access the casino’s help centre, contact them via live chat or email them.
Live chat is open 24/7, so there will always be someone to answer your questions. To start the live chat, enter your email address and your name.
We tested their features, and the agents were helpful and supportive. However, as an unregistered user, you must go through the chatbot, which can be quite “persistent.”
Complaints
Read the complaints other players have left for LeoVegas Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Weca. Thank you so much for your review. Glad to hear that you enjoy playing with us so much. Don't hesitate to contact customer support if you have any further questions or queries. Kind Regards.
So I recieved a message saying deposit and play through £100 to recieve 75 free spins, I deposit £360 I should of recieved the free spins on monday 2pm 9/1/17, when I finished work I checked and had no free spins, when I phoned up the lady said I only deposited £90 so I doubled checked my online banking and said she is completely wrong, she told me to wait 2 minutes so I did...... She came back and said their was a technical problem from their side on the 6/1/17 so it did not show on the system, has you can imagine I was very confused at this point and said will I be getting my £270 back what I lost, has if their was a problem then that means the money should not of gone through, but their must be some sort of system to show my transaction, the lady stuttered and said we can give you 10 free spins on starburst and repeated myself about my deposit what did not show.
I ended up telling the lady to deactivate my account and not send me anymore messages, I have had a good run in the past with leovegas but I was very dissapointed this time, it wont be a good while until I re-open my account
Hi Willshaw2015, I am sorry to hear about this. I have contacted you via Email to see if I can assist any further with this. Kind Regards.
One of the best online casinos I can recommend. Competent employees and super fast payout.
Good Speeed of Loading games.
Hi Spaganer, Thank you so much for your review. We really appreciate the recommendation. All the best.
Good selection of slots and providers. I have to say support is good, i did not opt for welcome bonus by mistake and they fixed it. Furthermore i won over ten times initial deposit from added bonus. Very nice!
I do not appreciate a casino which use stalling tactics on withdrawal and verification process. It is beyond comprehension how it is possible to use many hours on this when good casinos do this in an hour or less.
Hi Trond S. I can understand your frustration during the ID/Age verification process. The delay can be caused due to the extensive requirements of our gaming licence or simply the work load at any particular time. It is however, very nice to hear your positive feedback with regards to our Customer support team and our selection of games. Don't hesitate to get in touch should you have any questions or queries. All the best.
This is The best casino to play in by far... customer service is great, big shout to my VIP manager Mike who is absolute champion. Never let me down so far and went above and beyond to look after me. I dont have a single bad thing about this place and Mike thank you kindly for everything so far.
I will never consider closing this acc.
HIGHLY RECOMMENDED I HAVE BEEN OVER A YEAR WITH THEM!!!!!!!!!!
Nothing. Still trying to make my first million :-). There is nothing bad to say about this place.
HI Val, Thanks so much for the great review. We can't say enough about how nice it was to read this. I have forwarded this to Mike to make sure he see's it. All the best.
"One of a kind casino". Super attractive welcome bonus where you get to play with your own money before the bonus money. If you win with your own money you can choose to fortfeit the bonus and withdraw all your winnings. Wagering requirements are also very competetive and cashout goes fast! It's a pleasure to play at LeoVegas
Hi Lit_dab69. Thanks so much for the great review! Reading this has made our day! It is great to hear that you enjoy playing at LeoVegas.com so much. Don't hesitate to get in contact should you have any questions or queries. All the best!
Good variety of games . Good design of the website
Very slow withdrawals, very slow verification process, lots of technical errors with the slots.
I had a incident where I had to verify my account a second time, I was told that it was the first time they asked me about my documents which is not true. I have taken a break from leo vegas about 3 times and froze my account, so maybe I need to verify my account again once I reactivate the account but that was not what I was told, I was told it was the first time they asked and that is not true. Dishonest casino I dont recommend it at all.
HI Askalon87. I am happy to assist in anyway I can. This may have been a simple mistake/oversight on our behalf. I have contacted you via a private message to request your account info so I can look into this in detail and provide you with any further assistance/information you may need. Kind Regards.
Interface is smooth and no issues with the games. Withdrawal was an issue at start but turned out it was my master card that was the issue, this was resolved really quickly. Approved the second one within hours so thumbs up.
Nothing as of yet, though the bonus offers haven't been great.
Hi Pinnit2015, Thank you very much for the review. Great to hear that our customer support agents were able to solve your issue and process your withdrawal so quickly for you. Don't hesitate to get in touch if you have any other concerns. All the best.
I like the games, and the setup looks good, nice to have an app for my phone and ipad.
Currently on Level 16 which obviously means very little. Very small or no bonuses such as 3-5 free spins on a slot, I dont' know why they would bother. I have noticed a few players with the same problem I have had before with LeoVegas, being that there seems to be an error in their system with the amounts won.The whole time playing this casino felt as though someone was taking my winnings and using it elsewhere. When I checked my game history there were games there that I hadn't even played before.When I asked the very unfriendly staff about the error, she informed me to delete my cookies and check again and it would be right, and there were no winnings outstanding from my play.
This wasn't the first time I had noticed my winnings not going into my account, rather just disappearing as though it was being played elsewhere. The Customer Service woman was rude to me last time and I had spoken to her before and remember her being very similarly unhelpful, as though she was busy and had better things to do with her time. She wasn't interested in the problem I was having and made me feel stupid as though I had just imagined it, and also interrupted her time. I received no compensation for this and no message or follow up from management when I had submitted a bad review on the chat conversation.
I have not made a deposit into LeoVegas since this day. And I'm hesitant to do so again. As for the rudeness of the staff member, if a staff member treated my clients that way, I would not be happy, and I most definitely would at least remove them from that role, without the attitude and ignorance of this woman, I would have probably been back but I feel threatened by this woman as she has access to my gaming and personal information, all the more reason for a friendly customer service approach and the importance of ensuring trust by customers which is what we are, donating money to someone that awful is not my idea of good fun.
HI Sarbear194, I am sorry to hear about your experience. This is certainly not how we want our players to walk away after an experience with us. I have contacted you via a private message to request your account information so I can look into this for you in detail and provide you with an outcome/explanation you are happy with. Kind Regards.
Big number of software providers... fast loading with no glitches...The leo app is very stable...you don't get logged out after 5 mins of play...like some casinos...
Well I don't like quite a lot about leo... firstly I asked for a review of a gambling session I had on humpty dumpty...they sent me this session in which I lost about $16 000.(that's not what I was upset about it was the way I lost...this was my first complaint I'd ever put in.) It read I'd lost $16057 and won $8231.2 which is close to 50%...The only problem was that sum was incorrect...it was $15 210 lost and $4618 won...which is close to 33% I asked for a review by vip actually Mike... I was told everything was right and nothing more was to be discussed about it...after this he offered me 10% money Back on all lost deposits..but after only losing a couple hundred in a fortnight I was kicked off my money back... I still play there and I'm currently about $17 000 in deposits with $0 withdraws...that's not the problem though it's more to do with Mike the vip manager and his attitude towards you when you ask for help...
p.s. I asked for a bonus few days ago which I'd not had one for about a year...but my account wasn't worthy of a bonus...???.... I asked for the manager to look into my account but I'd say Mike never passed that message on... anyway leo would be good if they actually had people who cared... I'll write a glowing review if anyone takes a look into my gaming mainly humpty dumpty...sorry for the complaining but I just want to be heard...
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I really like this casino compare to all the other casinos I've played at. The slots and live games are the best, especially slots, it's super easy to get a win. The only problem I had was once that I was trying to withdraw my winning, but I accidentally entered my account number wrong, luckily in just a week it got returned to my account, I was very impatient but their support was very good and was patient with solve my problems, so thank you especially to Stephanie.
Compare to other casinos, leovegas does not have a lot of promotions available to Canadian residence, but that turns out to be good because whenever I accept a bonus, I had to wager so many times that amount and end up losing all. So this casino is the only casino that I actually had many successful withdrawals.
The only thing I do not like about leovegas is that whenever I deposit using my debit card, it takes some fees, but on the deposit page it says that there's no fees for depositing.