LeoVegas Casino - Bank transfer never happened

Spoke to support through chat and was told it’s a technical issue. Same old story with these guys. I don’t understand the mindset here. Not a good look.

Oh surprise. Suddenly I’m no longer verified and they are requesting another bank statement. Delay delay delay. This place should be shut down.

Dear ROTTMAN,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email suppor­t-o­n@l­eov­ega­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Worst experience I’ve ever had. Support staff from staff needs another bank statement and I’m emailed saying to wait 5 more days.
What a joke. Hopefully I’ll help other players stay away from this site and the frustration they cause.

Dear ROTTMAN,

Thank you for contacting us.

If you already have an answer then we do need to follow what has been said there. 7

We are sorry about the experience.

Thank you and have a great day!

So I just happen to notice that they have my account number wrong on my verification page. Contacted support to attempt to correct it since they have my bank statement on file. Support says it has been corrected but on my end it’s still wrong. I don’t think I’ll ever see this cash out. It’s just one thing after the other with this site.
Told today to wait another 5 days. Unreal!

Dear ROTTMAN,

Thank you for contacting us.

As per our terms and conditions is your responsibility to get your profile details up to date.

Every time we approve a withdrawal or a wire transfer it can take up to 5-10 working days. It does not depend on us but on your bank provider.

Thank you and have a great day!

You have all my banking info. You guys obviously entered the wrong information. How is that my responsibility? You won’t change it because this will be your next excuse for failed payment.

So today the $4000 gets reversed to my casino account. No explanation. They’re asking for another bank statement which they have already verified. It’s just a complete run around. What a scam. All this stress honestly isn’t worth $4000. They just want people to give up.

Dear ROTTMAN,

Thank you for contacting us.

Please, if you have been provided with documentation that needs to be uploaded we kindly ask you to comply with that indication.

Thank you and have a great day!