LeoVegas Casino - Account as been locked

Hello IMMYAMZ88

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email suppor­­­­­­­­­­t­­­@­­­­l­eov­ega­s.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Dear Leo Vegas,

You have used that GDPR excuse across all of your complaints on here. GDPR is in place to protect your customers' sensitive information. You can easily redact sensitive information on this complaint forum. You know this, yet you use this as yet another tactic to delay payouts. I have sent an email to your [email protected] and suppor­­t-­c­a­@l­­eov­­eg­a­s.com with full details of the complaint, with the subject "FAO Complaints Team" as requested

Unfortunately you're not even reading any of my replies, and instead are simply sending an automa­­te­d­/­co­­pie­­d&­p­asted response. GDPR doesn't stop you from resolving this complaint, stop using that as an excuse, you're absolutely pathetic.

If you couldn't talk about it due to GDPR, askgamblers wouldn't be a thing, but it is, so you're talking nonsense.

You're not replying to my emails. You send automated responses, and then automated emails saying my Proof of address is verified, and then not verified.

You're continuing to send me round in circles and are not fit for purpose as a casino.

I won't tolerate it.
I've attached proof of this - more automated emails.
If you need a reminder on the current state of play, see first complaint.
You have received all the proofs of address I have, including 2 months bank statements, screenshot of online banking with all details as you requested. To reiterate, you specifically asked for this.

You are incredibly slippery, and renege on all of what you say.

Hello IMMYAMZ88

Thank you for contacting us.

We can assure you that if you have sent an email following all the steps we have explained previously, your email is already replied.

Thank you and have a great day!

I haven’t received no emails from yous I keep getting told this for the last month!!!?? I have been going around in circles with LeoVegas casino I want something done about this today and my funds to be back in my bank account??? I have enough!!! And want something done TODAY!!! I have read all reviews on LeoVegas and it doesn’t look good at all

By the way, you've said you're replying to my emails. I sent a 1000+ word complaint to your complaints team. Daniel replied on 18th January 2023, saying it would be looked into. You haven't even done anything about it.
This as been going on for a month!!!
Stop trying to steal my winnings!!!

Verify my account now.

Dear LeoVegas Casino,

The AskGamblers Complaint Team strongly encourages you to assist the player in order to resolve the issue as soon as possible.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello IMMYAMZ88

Thank you for contacting us.

You have confirmed that we are replying to your emails so the case is being handled by the relevant team. We appreciate your patience and we will provide a solution as soon as possible.

Thank you and have a great day!

As informed several times, GDPR is there to protect customers' sensitive data. You can easily respond with the details of the complaint without divulging my sensitive data. Stop hiding behind a protocol which is in place to help customers, and abusing it to hold onto my funds.

You're not dealing with this complaint. If you had of read my message. This in itself wouldn't be that bad, although you've driven me insane up to this point.

You have got to do better. Stop hiding

And you’ve only started replying as I got AskGamblers involved other then that I’ve not heard nothing from yous in a month it’s about time you start looking into this and stop with this nonsense and pay my funds back to me?????????