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LeoVegas Casino offers many slots, table, and live casino games that you can easily search through and find your favourite titles. The casino has three major licences and is available to players from Sweden and Ontario.
Navigation is simple, and you can access everything from the side menu. You can also select your language, check welcome offers and promotions, or contact support.
- Three online gambling licences
- Live chat open 24/7
- Different responsible gambling tools available
- Bonuses only offered in several countries
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LeoVegas Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LeoVegas Casino
LeoVegas Casino is an online casino with gambling licences from the Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario. It has been active since 2012, making it one of the older online casinos.
It has adapted over the years to provide its players with the ultimate gaming experience. The casino is available on mobile and desktop, so you can enjoy your favourite games from the comfort of your home or on the go.
Before registering at LeoVegas Casino, we recommend you read our online casino review to get a complete picture of what the operator offers its players.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at LeoVegas Casino
The casino provides a wide range of deposit methods, not all of which can be used for withdrawal. Still, you can choose credit and debit cards and e-wallets. You can see all payment methods in our Payments tab, but what’s available depends on your country.
All withdrawals from your account must be processed within five business days, but the casino aims to process requests within 24 hours. For example, the minimum stake accepted at the Canadian casino is $0.10, while the maximum is $50,000.
Because LeoVegas Casino has several different licences, the payment methods, deposit, and withdrawal limits are different for the countries where it is active, so it’s best to check them when you register.
Games at LeoVegas Casino
LeoVegas Casino offers over 1,500 online slots in combination with table and live casino games. The slots are organised in different categories so that you can choose classic releases, progressive jackpot slots, featured or top games. Go with casino recommendations or search for the specific games and providers in the search bar.
The selection of table games will not leave you listless. Demonstrate your skill by playing different versions of poker, blackjack, baccarat, or roulette. Bingo fans will love this online casino, as several releases of the iconic game are available to members.
If you ever get bored or decide to switch things up, enter the live casino lobby or try one of the LeoVegas Originals. You can try games on the website without having to register.
LeoVegas Casino’s Commitment to Responsible Gambling
LeoVegas Casino has many responsible gambling features that protect players from any gambling harm. Players can do a self-assessment test to determine if they’re having gambling problems. The test is anonymous, and you can discuss the results with the casino staff who specialise in helping players stay safe.
Also, you can set the deposit, loss, session and wagering limit within your account. Meanwhile, the time alerts help you keep track of time, while player history keeps track of all your bets, providing you with a realistic picture of your gambling habits.
Players can choose to cool off or self-exclude. You must be logged into your account to access all the responsible gambling features. LeoVegas Casino proves its commitment to player safety.
Customer Support at LeoVegas Casino
You can contact LeoVegas Casino in several ways. When you open support, you can access the casino’s help centre, contact them via live chat or email them.
Live chat is open 24/7, so there will always be someone to answer your questions. To start the live chat, enter your email address and your name.
We tested their features, and the agents were helpful and supportive. However, as an unregistered user, you must go through the chatbot, which can be quite “persistent.”
Complaints
Read the complaints other players have left for LeoVegas Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello JRO, Thank you for taking the time to submit a review. I am sorry to hear that you don't feel rewarded by our bonuses, we always look to send out offers and promotions by SMS and Email regularly and our Promotions page is constantly up to date with our latest offers and competitions. Our general wagering is 35 x the original amount of the bonus handout though some bonuses differ and this is always specified when one is sent to you, I do believe that we offer competitive wagering and that some casinos wagering can be a lot higher in comparison. We do have a lot of customers who withdraw with us and the option to withdraw a cash balance is always available, the minimum amount for our UK customers to withdraw is £20. It is great to hear that you like our choices of games, it is something we are constantly reviewing and we are always looking for more games to add to our collection and keep our customers' happy, currently we have around 1000 games to chose from in the UK. Our 24/7 customer service is something which we pride ourselves on and I am pleased that you are satisfied with this. I hope that this helps though if you do have any other queries please don't hesitate to submit a direct message and I can help you further. Wishing you a good afternoon.
I'll tell you what happened around the time I was on this website, I had just won £16,000 on another website, which is a huge amount of money to me, the money went in and I thought I won't win on the same site after winning that much, so I signed up to LeoVegas, I made a deposit of £100, around an hour later I had got my balance up to £17,000 playing on wonky rabbits, so I withdrew £16,000 and played with the £1,000 I left on, I was going to mexico the next day for my 1 year anniversary, I went onto the support and explained I would be going abroad for 2 weeks and wouldn't be able to access the internet whilst I was abroad, so they verified my account there and then and the max I could withdraw was £4,000 a time, so the support asked me to withdraw the first £4,000 and then they immediately accepted it and then did the same thing for the remaining £12,000, I can honestly say out of all the sites I am on this site has had the best support I have ever experienced and it is a pleasure to play here every time I log on, thank you for the great support.
Nothing, everything with this site was great from support to website layout, everything was easy.
Hello Gazparky3. Congratulations on such a tremendous run of luck!! Long may it continue! Thank you for your very kind words, it really is great to hear that you've had such a positive experience here at LeoVegas as this is exactly what we aim to provide. If we can ever be of any assistance simply get in touch and we will be more than happy to help. Thank you again, have an awesome day!
Good game selection. Fast response on live chat. In theory the first deposit bonus of 200% is great but I had issues with it as detailed below.
I tried to withdraw £500 to my bank account, however the next day I got an email saying I can only withdraw to a method I have deposited with and that my withdrawal has been cancelled. Seens as I only had deposited with a debit card i dont know why it wasn't automatically changed to a debit card withdrawal. Nor did it stop me trying to withdraw it via bank account. I haven't seen anywhere where it says you have to deposit with a method before you can withdraw. Maybe it says somewhere in small print but it's not easy to see unless I missed something obvious. After you cancelled my withdrawal I managed to lose the amount in a very short space of time on live roulette. I am asking that because before I tried to withdraw I had a £120 first deposit bonus which I never went in to (£60 first time deposit) if I can have the £120 bonus re credited to use as I never actually withdrew anything off the £60 cash balance. To which the guy on live chat basically said nothing we can do. You forfeited the bonus. Great way to treat a new customer. Won't be back.
Final nail in the coffin is when I said "Would be easy enough to put a message on the withdrawal page." I was told, word for word, "That is fantastic feedback George, I will be sure to make that point to the powers that be."
Hi Wstrspace, Thank you for your review. It is really good to hear that you enjoy our selection of games and we always strive to provide a speedy service with our LiveChat facility. With regards to your feedback on withdrawals we are required to have the bank option available for all withdrawals as a large volume of our players do use single use payment methods and would therefore be unable to withdraw back to the method from which they had deposited. This is also why we cannot issue a message on the withdrawals page in these instances and email our customers personally to inform them, as each case is different. I am sorry to hear that you feel the assistance which you received from our Customer Support wasn't satisfactory, please could I ask you to kindly send a direct message to us with your account details so that I may look into the matter further for you. Thank you again for your time and I hope to hear from you soon.
When I first signed up with LeoVegas, I received 20 free spins. Those spins became over $1000, and after having provided my identification, I was promptly paid out, in a friendly and courteous manner. It was a while before I deposited my own money after that, but in all my dealings with them, I've never had any kind of problem. They're a professional outfit, and a player could do far worse than choose LeoVegas as their go-to casino.
The games are great, and the minimal help I have needed was always forthcoming in a timely, and friendly way. Kudos to you guys, and I'm going to miss playing there, due to restrictions placed by the Australian government. I lost the last deposit I made today, but hey, you guys rock! If you haven't already... Check them out.
A few more platforms would be good, but seriously, no complaints.
Hi Albybartfast, Thank you for your review. It is really great to hear your feedback and congratulations on your free spin winnings, too! It is also lovely to hear your comments on our level of Customer Support which we pride ourselves on and always strive to offer a speedy response to our customers queries. I am pleased that you enjoyed the games which we offered to you at the time and they also seemed to be lucky for you too! All feedback is useful to us and I will pass your comments on to the relevant teams here at Leo. All the best and I wish you lots of luck at the other casinos that you may be playing at now and thank you again for your kind review.
I am VIP at Leovegas for playing for over 3 years now, and I've deposited and withdrawn cumulatively quite big sums. I haven't kept exact records so I am not sure if I am up or down much, but my gut feeling says I am up a bit.
I mainly play NetEnt games there and Live Casino games. For slots I usually play Simsalabim, Reel Steal or Piggy Riches. In live games I prefer high stakes roulette.
Leovegas is a reliable company, and for me I am very confident that the payments happen fast, and I can trust them if I win big. Not all companies are as reliable as they are.
The bonuses they offer are great, and the money is split between real and bonus money. You start with real money, and you can gamble it away in any game you like. Then when playing with bonus money the maximum bet allowed is five euros per spin, and you should play slots to complete the wagering requirements.
They offer freebies as well, 7 free spins today. And they offer a 100% 500 EUR big bonus today which I played as well. Didn't win this time.
The live game section is filled with different blackjack and roulette games, with bet sizes starting from 1 € all the way up to atleast 5000 €. So you are not limited to small stakes.
They offer skrill with bonuses so that's a plus, and they dont charge extra for deposits.
Some games are not available in mobile, like Simsalabim for example. I just tested this today.
The maximum bet amount on the bonus could be bigger. Today I got the 500 EUR VIP bonus (100%), and the max bet is only 5 euros. That's very small compared to the size of the bonus, and the wagering requirements are quite huge.
Also a lot of games used to be based in flash, and you could choose the amount of lines you wanted to play. E.g. Piggy Riches is now in HTML5, and you can not choose the amount of lines you wanna play, but you must play with the max lines always.
They could send deposit bonuses more often. I usually get a VIP offer like once a month, and that's pretty rare. They used to run cashback offers as well, but not anymore, which is quite sad as I enjoyed and took part in them many times. Something like 20% cashback on your losses, even if it's bonus money would be nice.
Hi Actualplayer, Thank you for taking the time to write such a detailed review. Thank you for your kind feedback and I am pleased to hear that you are having a lucky streak at Leo and enjoying our range of games we have over 600 for your to chose from! It is great to read your comments on our withdrawals process too- making this a smooth procedure and paying our customers quickly is something which we pride ourselves in. With regards to certain games only being available for mobile devices, this is because the game providers only choose to make some games available for one platform, for example such as for only mobile or desktop. Some of our game providers have updated their games from Flash to HTML5, when this is done the providers sometimes chose to add or remove functions in order to enhance the games. I can confirm that the maximum bet allowed when using bonus funds is normally 5 EUR per bet, until wagering requirements are met, this is the same for both regular casino and live casino games. I'm sorry to hear that you don't feel you have received many deposit bonuses from us recently, we are currently reviewing the VIP programme though and I hope that in the not too distant future you will begin to see the improvements to this. Thank you again and I wish you further luck in the casino!
Easy to navigate and downloadable app in itune. This was my first ever casino that I had won from and ID verification was uneventful. Payouts can take a little while but trustworthy enough.
You don't STAY VIP!! After reaching level 50 and (alot dough spent) I became VIP. I get my own VIP host that was emailing and sending me well wishes and freebies. Then he stopped. And became like everybody, worse still I wasn't receiving any promotional emails until I asked about them. Just as well Leos will be closing to the Australian market.
Hi Trynzee, Thank you for your review. I am pleased to hear that you enjoyed the app and found it easy to use and delighted that you were lucky at Leo and I hope that you enjoyed your winnings. As you mention in your review we are no longer operating in Australia, as part of the closing process we slowly decreased the number of promotions sent out to our customers in AU before the close was fully completed. Thank you again and I wish you luck at any casinos which you may be playing at now.
Free bett offer is really good and fair. Layout of the site seems good so far, pretty easy to spot everything you need and get started right away.
-Costumer support is ignoring messages when you approach with an issue about a bet
-Costumer Support prefers to blame the player for proven technical issues caused by the site
-Live game statistics are lagging way too much and are delayed more than at other sites
-Due to the lag, approx 80% of live bets get cancelled cause in reality the quotes already changed multiple times
-There are no sightable notifications if at the same spot a bet suddenly changes to something complety different, so it can happen, that you bet on something other than intended without having any possibilty to cancel the bet in the milisecond it suddenly changes.
-Not recommend at all if you like to keep your money
Thank you for taking the time to submit your review. It is great to hear that you enjoyed our free bet offer and I hope it produced a win for you. We are constantly looking at ways to develop our Sportsbook and particularly to make this as user friendly as possible and I hope you like the ongoing changes we make. Feedback on this is also very important to us, too. I am sorry to read your comments about our Customer Support- this certainly isn’t how we wish for any of our customers to feel. If you would like me to take a look further with regards to the technical issues which you have encountered and the sports bet which you made reference to, please send me a direct message and I can help you with this. Thank you again and I wish you a good day ahead.
Good choice of games, easy deposits chat service always available and quick.
But that's it.
I've played Leo vegas for quite some time and never had much trouble really, there are VIP levels to work through and this takes a hell of a long time.. I took a break a while back and closed my account. Since reopening I have enjoyed playing back here, until now! I've finally got to level 33 VIP, to now be told that my VIP level doesn't even matter because I took a break! Don't think the perks of this level will be much different from before but at least your account will be reviewed by another person other than support so you could get a few extras that support can't add for you! But according to the chat advisor I don't qualify for any loyalty team to review my account because I had a break, so playing through my deposits and playing through real money to reach the vip doesn't count?
They are tight for bonuses anyway, and again it's another site that has specific promos so if your like me and only play selected games that you know and trust this site is no good for you unless you get to a high level VIP! Which I was looking forward to seen as I don't take advantage of the promos! I've only ever had deposit bonuses that have been automatically added upon a deposit, and I'm now been told that my bonus rate is exceptionally high? THESE HAVE BEEN AUTOMATICALLY ADDED BY THE SITE!
The chat I had with them is absolutely full of contradictions! On one hand my time playing back at this casino doesn't justify another team to look at my account, yet I've played my way through the VIP levels, which you can only do by depositing and playing through real money, I've had too many bonuses, which have only ever been added by the site when I've deposited.... the whole thing makes no sense to me..
Hello Heidismummy, Thank you for taking the time to leave your detailed review. As the VIP levels are capped at level 99 it gradually becomes harder to progress through each level, however, we do try to offer better bonuses and a more bespoke service to our players the higher they move through the levels. I am sorry to hear that you have not found the bonus system to be beneficial to yourself, as of yet, and I would like to assure you that even as we speak, the VIP system and levels are being reviewed and improvement is under consideration. I do hope that we will be able to continue working to improve and that you will be happy with the results from our hard work which will hopefully provide you with a fully comprehensive enjoyable gaming experience.
There are a lot of games here that can make you gain money very fast.
Getting verified is awful. Takes weeks of back and forth e-mails and I am still not done. Players from Canada beware that the conversion rate of your money. If you pull of 30 dollars into your account for example. You lose 6 dollars roughly. Than the bank takes 15 for converting it. You made 9 dollars off of 30.
Hello Ogkillah, Thank you for your review. I'm glad to hear that you have enjoyed the games and found them to be profitable, it's always good to hear the games have provided a good experience. Unfortunately, in regards to the currency conversion fee from your bank, this is something that we cannot, sadly, assist with as the fee is out with our hands and entirely at your banking providers discretion. It may be worth while researching alternative payment methods such as e-wallets to see if there is a way to avoid any fees. In regards to your ongoing account verification, if you would like to contact me via private message, I would be more than happy to look into this matter further for you. Thank you for your time Ogkillah, have a pleasant weekend.
Customer service at its finest. Also very fast withdrawal times. I even got my winnings to my bank account at friday 7pm.
I have deposited quite an amount of money to here and my Vip level is 30+. But I don't seem to get any benefit for my loyalty. Deposit bonuses are rare and almost always 50% max.
Hello Psybuse, Thank you for taking the time to leave your review. Here at LeoVegas we do try to offer a wide variety of bonuses including deposit matches, free spins and bonus funds and that's only for our Casino side! We offer further bonuses for LiveCasino and Sports. The best way to keep track of the offers we have running is to keep an eye open for our email/SMS alerts which will have the full details on how to get the best value for your money. I'm glad to hear that you received your winnings in time for the weekend and congratulations again on your win! Have a lovely day, Psybuse.
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I like the fact that there are good choices for games and its customer friendly.
The bonuses they give one in a while to loyal customers are pretentious. They make sure that you never cash out.
They gave me £50 in casino spins and I won £46. I kept playing and playing for what seemed like eternity and wagered £600 overall and still wasn’t able to cash out. They told me I had to win x 35 which is a slap in the face to loyal costumers.
If you want a company who will be true and appreciate you - please go to Bet365 or Paddypower.