- Access to world class providers
- Accepts cryptocurrencies
- Player-focused lobby
- Live chat is open 24/7
- Mobile friendly games
- There are several country restrictions
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Koi Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Koi Casino is an online casino where players can enjoy their favourite games, any time, any place. The casino is home to all the most popular games from the likes of NetEnt, Microgaming, Relax Gaming, Pragmatic Play, Thunderkick and iSoftBet. They also have a live casino hosted by the likes of Evolution Gaming. The site supports multiple languages to cater for players around the world and it is available through most web and mobile platforms. They’re also fully licensed and regulated by the Government of Curacao and Estonia.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from creating an account. The casinos have listed these restrictions in their terms and conditions and they include players from Argentina, Australia, Belgium, Cuba, Denmark, Estonia, France, Greece, Italy, Malaysia, Maldives, Netherlands, Spain, the UK and the USA. The casino has the right to update their restricted countries so players should always be aware of the online gambling laws in their country before they register.
Mobile Gaming
Koi Casino can be enjoyed anywhere! They have a fully optimized mobile casino which players can access through virtually any device like the latest smartphones and tablets. There is no app as such, players simply need to log on or register through a compatible mobile browser to enjoy the same experience as the web version. Only one account is needed across all devices so players will find it easy to switch between mobile and web. Features remain the same, as does game choice.
Security and Fairness
When it comes to safety, this will never be an issue. The casino uses a high level of SSL encryption to keep their customers safe at all times. This means sensitive information and financial transactions will always be encrypted before it is transferred over the internet.
They also take fairness seriously which is why they use a certified random number generator. This determines the outcomes of their games so that they generate random results which have not been tampered with.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
The casino is home to lots of different software providers which means there are plenty of video slots to choose from. The lobby is player-focused and gives users plenty of ways to find their favorite games quickly and hassle free. Players can use the drop down menu to select their favorite providers or sort games into alphabetical order which makes it much easier to browse. Some of their most popular games include the Dead Man’s Trail Slot, Money Train 2 Slot, Book of Oz Slot, Starburst Xxxtreme Slot and Cash Bonanza Slot.
In the table games section players will find more games like Blackjack, Roulette and Poker. Each game type comes in different variations depending on the provider which means game rules and betting limits vary from table to table. Not everyone likes spinning the slot reels so tables are a great alternative.
Live Casino
The live casino is thriving, packed with all the most popular live dealer games from the likes of Evolution Gaming and Pragmatic Play Live. These games are hosted by real life croupiers and players can easily view the minimum and maximum betting limits from the lobby to decide which games are best for them. Games are streamed in real time offering a similar experience as one would get in a land based casino, most of the games are also open around the clock in order to cater for different time zones.
Support
Customers who need assistance will be able to contact the casino's customer service team around the clock. One of the easiest ways to get help is by using their live chat facility which is open 24 hours a day, 7 days a week. However, players are also free to email customer support or they can use the online contact form found in the contact us section.
Complaints
Read the complaints other players have left for Koi Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hey hey JAYLEN2000, I'm glad to hear that you like playing at KoiCasino :) Always nice to hear such positive feedback. Our casino management is designing new promotions and adding more games all the time. We do our utmost to make every gaming session different and exciting! Best of luck and cheers for now ;)
Koi Casino is clearly offering a great deal of a decent online casino, it has a large game library and has crypto support which is nice, and supports a lot of well known providers. the customer service I do appreciate since they have been responsive to be honest. Plus another good thing about this casino is that they do offer a lot of free spins which is nice.
However, transactions here can cause some delay, I agree with the lack of responsible gaming tools and an offshore regulator, they do have a good selection of games but some small selection to their table games is still lacking. overall it is an okay casino but still has a lot of room for improvement.
Hey KATIACOMEJO, Thank you for your feedback. Much appreciated. I'll forward your input to our casino management. I hope you to see you again at our casino and enjoy the new games we've got ;) Best regards, Jo
Very good selection of games. The user interface is quite nice which also work in mobile quite well. The chat will respond very quickly. Lots of free spins.
Withdrawals are kept pending for 24 hours. The free spins hardly ever work automatically. Lack of responsible gambling tools. Instructions on the site are not up to date. Email support is very very slow.
Hey there ERNSTKRANKE, Thank you for your feedback. Free Spins are credited directly to the game as explained on the campaign notifications (email or SMS). Should you experience any delays or even missing Free Spins, please contact our live caht or email them as soon as possible. They will help you ;) If, some reason, there's still problems, you are more than welcome to text us here. Thank you once again and I wish you lots and lots enjoyable casino sessions at our casino :) Best wishes, Jo
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This casino pleasantly surprised me. Firstly, it offers top providers, among which there are my favorites. The casino also accepts cryptocurrency, which is very convenient for me. There is a great live chat that will always answer any questions, and there is also a convenient mobile application.