Complaint #1 Koi Casino

Delaying withdrawal

By T T.

4 years ago

Hi, I have been waiting 64 hours for my 425,84€ withdrawal at this casino. Their withdrawal times - Pending Time in 0-24 hours. I have asked customer service several times about this withdrawal, but they only state that the payment will be made soon¨ or the ¨payment is already being processed, and will not take long. And they have a payment team there on-site and they look at these 24/7 according to the customer service report. But nothing happens. This is really great Pay N Play site ¨sarcasm¨.

Disputed Casino Koi Casino

Reason Delayed payment

Amount €425.84

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Koi Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $501

Avg. Complaint Duration 6 hours

Avg. Response Time 1 day

Koi Casino Complaints

See all complaints for this casino

Fake payment methods listed none of them works

I deposited a relatively small amount at Koi Casino. I was lucky playing Aviator and managed to make a more considerable sum, which I would like to withdraw.

I have gone through the verification process successfully, and no matter which payment method I choose, it always comes back with an error message. (Error code 025).

The support told me to do some ridiculous steps (e.g., try a different browser, different machine, etc.), which I performed by the letter with no luck. Later, they changed their mind and told me that Bank Transfers wouldn't work for my country (Hungary). I created a MiFinity account, a crypto wallet, and even JetOn (still waiting to finish my verifications - the documents are approved btw), but nothing seems to work.

Today, they said that only MiFinity works for my country. And yet, it doesn't!!!

Unfortunately, they don't seem to send all chats to me via email, so today's messages are unavailable.

The amount I would like to withdraw is 196.800 HUF (circa 547 USD)

I need help resolving this matter.

Resolved

Ft196,800