JoyCasino

Joy Casino - Unnecessary verification delays for withdrawal

$17,843

I opened this account and used the NDB for joining the telegram channel

I wagered the requirements and requested a withdrawal via bank transfer- 200USD

Payment was rejected by casino because I need to use the same withdrawal method as the deposit l- I advised their support this was a no deposit bonus and I didn’t make a deposit.

Then I tried to start a deposit but the cashier page was then blank- no deposit or withdrawal options- I emailed a screenshot to the support and they replied advising that I use a vpn because I’m in South Africa and which ones to use. Once I deposit they will release my withdrawal.

I submitted them my identity book, drivers licence, my proof of income and proof of address. All these were verified and i received an email stating my account is now verified

I succeeded in making a deposit using VPN via astropay.

I wagered my deposit and then started a new withdrawal hoping now all requirements are met and I we are good to go

Payment rejected.

Now my account is no longer verified and they need a selfie holding an ID document. I uploaded a selfie holding my ID book and start a withdrawal

They reject my document and withdrawal with reason “ they don’t accept screenshots, only camera photos. This was a camera photo I used?

So I took a new selfie holding a different doc, my drivers license and I take selfies showing my hand holding the document as the website says.

Document and payment declined with reason “we need to see your arm of the hand holding the picture, not just your hand”

Enough.

It was here that I decided that’s the last hoop I’m jumping through. I started this withdrawal on the 7th July.

I don’t know if they are actually going to need DNA before they believe it’s me.

Please help.

I give up.

They removed 574 euro winning from my account

$200

So I will start from beginning.

I had an account in Joycasino back in I think in 2018 and I accidently later i created second account.

First account @luk has been permanently banned in 2019. In 2021 I wanted to play in joycasino and asked in joycasino support chat can I play using @gluk account. Support wrote me that I can play in this account but I need to do verification in account @gluk. I did verification in this account.

In previous month I played and won about 574 euro. Some time after I requested withdraw I received an email that I have multiple accounts in joycasino what was not true (they referred to @luk account which was closed back in 2019) . I explained them that this account has been closed in 2019 and support wrote me in 2021 to verify and play in @gluk account. I send them as a confirmation mail from joycasino support that account @luk was closed in 2019 and mail from joycasino support from 2021 that account @gluk was successfully verified. I was really confused about this situation, but I though that it is just some misunderstanding from joycasino side but unfortunately I was wrong.

They forwarded my case with proofs of my words as a mails screenshots to different department. Next day they responded to me that after checking according to them I had multiple accounts and they still referring to account @luk which was closed in 2019.

I was really confused and asked them did they saw mail which I send them from their own support which confirm that this account was closed. They didn’t reply to my question because they knew they lie and instead of this started to writing that I made deposit to account @luk in 2020 it means 1 year after they closed this account…

Then I explained the situation once again and asked them how can I made a deposit in 2020 in account what was permanently closed in 2019. I asked them did they lied to me about closing this account ? Joycasino support didn’t answered to this just wrote me that the decision is final and I broke the T&C 5.5 because I had multiple accounts and they won’t discuss about this anymore…

I was just shocked because it was first time since I play in casinos where I was 100% scammed.

After that I wrote joycasino support that in T&C 5.5 is written that I can have on account but even during our current conversation they wrote to me that I can play in @gluk account. Next they confirmed that I can play in this because account @luk has been closed few days ago, but as I wrote to them and confirm it it was closed in 2019. Then I wrote them last mail and informed them that I will pass this case to askgamblers and their licence provider because this Is just ridiculous. It was 14 Jun and till now they didn’t response so as I sad I’m starting this complain here.

So I will summarize the situation:

1. I created 2 accounts I think it was in 2018

2. First of this account has been permanently banned in 2019 by joycasino

3. Joycasino support wrote me in 2021 to verify second of this accounts and I’m free to play in joycasino

4. During withdraw request in 2024 they removed my winning and wrote to me that I have multiple account (they referred to closed account in 2019) and again close this account which since 2019 should be closed

5. I provided them every proof of my words as a mails from them but they didn’t care that’s why I’m starting this complain

I can see only 2 scenarios of this situation:

- They lied me about permanently closing @luk account and allow me to play in second account because they knew when I would want to withdraw they will use multiple accounts card as an excuse to not pay my winnings

- They don’t want to pay my winnings and lying about multiple accounts to not do it

- Someone responsible for closing account was so incompetent that he/she didn’t done this just send email about account closure

In all scenarios the fault is on Joycasino side.

After Askgambler team will read my mails conversation with Joycasino they will see that I was really cooperative and wanted to fix this issue but Joycasino just didn’t want pay funds which I won in 100% legit way.

Ok so that’s will be all.

If Askgambler team need any more informations/confirmation I will gladly provide them

Askgambler team - to this complain I attach:

- Screenshot of mail from Joycasino support from 2019 confirming that account @luk was closed

- Screenshot of mail from Joycasino support from 2024 confirming that account @luk which was permanently closed in 2019 was closed

- Screenshot of mail from Joycasino support from 2021 confirming that account @gluk was verified

- Full mails exchange between me and Joycasino support in order in pdf file

- Screenshot confirming that I wager the bonus from which I won 574 euro

Using all possible tricks to delay my account verification

Hi. It's all in the title. I'm a Canadian resident for 2.5 years. Upon moving to Canada the Canadian government provided me with my ID card which proves that I'm a legal resident. By Canadian laws immigrants can only apply for Canadian passport after they've lived there for 3 years. There's no secret to this, it's a known fact. I deposited $1500 into Joycasino using Interac (Canadian national banking system), I won some and lost some. My balance at the moment is $1672.05. Recently they asked me to verify my account which is a standard procedure, they asked me to send them the following:

- Passport - please make sure to include both pages of the document (open like a book).

- Selfie with passport - Please note that the selfie must contain: your face, your ID (all four corners visible), and your hand (full hand to elbow must be in the selfie).

- Selfie with your casino personal account page - Please note that the selfie must contain your face, and that all the information from the casino profile can clearly be seen.

- Selfie with leaf of paper - Please note that the leaf of paper must contain the casino name, the current date and your nickname.

- Utility bill - A copy of a bill (water bill, electricity bill, gas bill, council tax bill) or a bank statement, no older than 3 months, where your name and address can be seen. Please note that mobile bills are not accepted as proof of address. If it is an electronic bill, we require it in the .pdf format.

I sent them all the documents (which are My Canadian ID card, Selfie with a leaf of paper, Selfie with my Canadian ID and my bank statement), mind you that 'Selfie with your casino personal account page' has gotta be one of the weirdest things I've ever done, I could barely fit my face and laptop in one picture, but I did it (I'll be more than willing to submit it to you). If you Zoom it in you can clearly see all the casino profile visible and my face as well.

They sent me the following: 'Unfortunately we cannot accept your Canadian ID, as the team have specified we need your international passport, and a selfie with your passport. The team are also requesting a new selfie with your casino personal account, as not all details from your profile can be clearly read in the selfie provided.'

I replied: 'I'm sorry, but how am I supposed to take a picture of my casino profile with my face on it without blocking anything out? I'm not an acrobat. This is the most bizarre request I've ever encountered in terms of the verification process I must say. Please send me an example of what you want me to do. As for my ID, this is what Canada provides to all permanent residents. Nobody cares about the international passport around here. My international passport was issued to me back in Ukraine, will that work for you?'

They responded: 'To clarify, please take a selfie next to your casino profile page, so we can see your face and all information from your casino profile within the photo. With regards to your passport, yes please upload your Ukranian passport, we need to see the 2 pages and the 4 corners of the whole document (open like a book), and a selfie with your passport. Please make sure your passport is signed before sending it.'

So I sent them my passport issued to me when I lived in Ukraine, just like they requested as well as a new pic with my face in front of the account page, again picture was in high quality and if you Zoom it in just a bit you can clearly see all the details as well as my face. But here's what they said:

'we were not able to accept them, because you sent us the wrong type of document.

Kindly note that we are not able to accept a foreign passport, Andrii.

Please send us your Canadian passport and please make sure that the selfie we requested is with your Canadian passport as well.

Regarding your selfie with a background of the casino account, the image quality is very low and we are not able to accept it. Please make sure to send us all the documents/selfies in high higher quality than previous ones.'

This has been the most outrageous verification process I've ever experienced. I'll be willing to provide screenshot from gmail to confirm everything I just said.

PS. After I sent them my documents they also blocked my account. It says 'Your account is temporarily blocked!

Please contact customer support via our online chat or by email to find out the reason for the account block.

Thanks and good luck!'

KYC problems after withdrawal attempt

$1,672

Hello.

After a very long time back and forward with JoyCasino my patience is over. In august I open a account on JoyCasino. Before I deposited I always get my account fully verified(Passport, Electricity bill and driver license). I got them verify and everything looked ok. I deposited for my first time 28-08-2021 and started playing, after some time I won like 1300euro from 400euro deposit and wanted to withdraw this win. Here start the problems.

After withdraw I got this mail:

"We do apologize for this inconvenience, recently we had an update regarding the verification of accounts.

In order to proceed with your account verification, kindly provide us with the following:

A Selfie with your passport: Please note that on the selfie we must see, Your Face, Your passport (Kindly ensure that all 4 corners and the information on the document are clearly visible), and your Arm (full Arm must be in the Selfie).
A selfie with the phone or your PC next to you, in the background of the casino's personal account.
A selfie with your ID card in one hand, while holding a piece of paper in the other with the following information:

1. Registered nickname and casino name.

2. Today's date."

My first thought this was overkill for a KYC with a account that was fully verified in the first place. I needed a second person to get all those picture. Anyway, all those thing was provided.

Then I received this mail back:

"Thanks for providing us with the requested documents

Would you be so kind to send us proof of Ownership for the phone number <sensitive information removed> Such as contract, bill etc - where your details are clearly visible"

Then I sent them my phone bill and this was not accepted because they wanted contract instead.

"I do apologize for the inconvenience and misunderstanding from the previous email.

Our security team just confirmed to us that they cannot accept the bill. They will need your contact, agreement, with your mobile provider, for a review, in order to proceed with your account verification."

So after a while i got the contract from my mobile provider, but this was not accepted either.

"I apologize, but this document has been rejected by the verification team. They need the contractual agreement of the phone number, where all the details are visible."

Everything is there. Agreement, phone number, name and all information is clearly visible!

I got all the conversation and documents if that is needed.

Best regards.

Refusing to honor their own VIP scheme terms

€1,300

Hello. I have been registered on the JOYcasino website since 2019. Passed verification in 2020, I still play. Only recently I drew attention to the absence of a bonus policy (loyalty points, bonuses for the account level, etc....). I have Gold status (in the rules it is designated as VIPgold) but I did not receive anything for raising the level - although the rules clearly state the provision of bonuses and the individual bonus program, paragraph 29:
"29.1.3. Depending on the number of Comp Points accumulated during a game, you will be awarded with a specific status:
Novice (the required number of Comp Points is from 0 to 10);
Regular (the required number of Comp Points is from 10 to 50);
VIP (the required number of Comp Points is from 50 to 500);
VIP GOLD (the required number of Comp Points is from 500 to 5000);
VIP PLATINUM (the required number of Comp Points is from 5000 to 25000);
Dark Knight (the required number of Comp Points starts from 25000).
With each new status level a player receives personal benefits, additional promo offers and bonuses."

In view of the above, I have contacted the support chat to which I have received a response that this program is not working. But as you can see from the account - the accrual of statuses is going on, there is also not a word anywhere about the cancellation of part of the bonus program described in the Conditions and Rules of the casino. Thus, I believe that this casino does not comply with its obligations to the client, prescribed in the rules of the institution. I attach screenshots and chat history with a support agent. I want to receive compensation for non-issued bonuses and non-compliance with the rules of the casino (on the part of the institution).I will also attach a letter with the statistics of the account on the 01.03.2021. (There is a head, there are conclusions and asked for statistics for today - until I came...) (I expect to receive compensation of about 1000 USD)

It has now been 21 days since my bank sent my money back to casino

$1,000

In the start of october i did a withdraw from JoyCasino, 1500 Euro.
My account got verified and everything went smoothly.

The money did not appear in my bank and i later found out that my bank froze the money because of the law some banks use in Norway regarding paying out money from foreign country casinoes to Norwegian players, i never had this issue before.

So then my bank sent the money back towards the casino, i got a document from my bank 08.10.2020 proving this, i also provided joycasino with this and talked about it with their livesupport. They told me that this will be fine and as soon as they locate the money i will get it back to my casino account.

It has now been 21 days since my bank sent them my money, and i talk to JoyCasino daily about this on email. Always the same answer, they are sorry for the delay and this is top priority for them and they will contact me as soon as they have a update.

I dont understand how something like this can take this long.
AskGamblers, if you want document from my bank showing the transfer i can provide you with this.

Please help me resolve this matter.

Blocked account - they let me broke their rules- before withdraw money

€1,500

Dear Askgamblers Team,

I have a problem with Joycasino.

I created an account made some hundreds of Euros deposit and played. After I wanted to withdraw my money (1300€) they asked me for ID and utility bill, afterwards selfie of me holding my CC and some screenshots.

Now they’ve blocked my account with a reason because I’m a German citizen. I offered them to give and prof my second place of residence (Switzerland) they rejected it as I stay still a person with German Passport. I have two places of residence: Germany and Switzerland.

Now I am searching help to get my winnings, or at least my deposit back. They tell that they do not allow to play if you are a person with a German Passport (what a crazy reason). So why they let me make deposits, if in my profile is stated Germany?

I need help because I feel that they tricked me:

1. They allow to choose “Germany” as a country of residence during registration process (Screenshot attached) ... Why?
2. They let me make deposits from a German IP... why? I thought it’s not allowed?
3. I played from Switzerland, as I have there a second place of living. Also no block came.
4. If I wouldn’t win, they will let me make more and more deposits without a warning, that I cannot withdraw my money, as I’m a German citizen living in Switzerland.

They let play a person who ist not allowed to play and make deposits, until they need to pay the winnings, then they check it. This is not fair!

Guys, could you please help.

Best regards
Player

Delayed payment and blocked account, no answers why

€1,300

I create account in JoyCasino. After i deposit 1500 USD i loss this money, to next day i deposit more 750 USD i won 3000USD, after that i request withdrawal. JoyCasino request from me ID and Proof of address. i sent it they and they verified it. i make withdrawal , but withdrawal will be rejected and they request selfie with id and payment method screenshot, i sent it and they approved it, after that to next day Joy casino request verification call to me, i also answer to call and all is okay, Today my account will blocked without any explained and reasons! I try contact to Joy Casino but they only said me that i need wait! I don t know what happened and how i can receiving my funds. AskGamblers please help me!

Hello, i was playing at JoyCasino, make a lot of deposits and etc. But couple months ago was problem with Bank Withdrawal i make 1200euros cashout and transfer tooks about 1month. Every day im asking support whats going on and etc and they telling me "it was delay delay all the time the same" Im waiting but finally i got these money after ~30days..... SO TODAY is the same problem and I cant wait anymore. I make 3 cashouts at the same time, 2 of them i got, but 1 still missing (340euros) i do these cashouts at September 10th, today is 21th. Support telling me the same story, we dont have any information from company who make these bank transfers! Sorry for my english, but please help i need these money as much as possible faster!

Missing withdrawal

€340

JoyCasino Complaint Stats

Resolved 12 / 18

Avg. Amount $1,822

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

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Player Rating

5.9/10 ● 30 reviews

Top reviews from our players

winningfly

10 years ago

8/10

I have played in Joy casino couple of times, and I am very happy with this place. I am not regular player, because I did not like what bonuses they offer for regular players as me, but generally it is very good place.

Customer support agents are absolutely great at this casino. They usually pop up and offer you bonuses for deposit. Of course some players can think that it is rude practice, but I am generally very happy with that, because sometimes they offer good bonuses. But sometimes they offer bad and small bonuses, but luckily if you did not like bonus you can just not make deposit.

Selection of games in this casino is good. I do like that there is games from not only Quickfire and Netent, but also games from Playson. It is not very popular or huge software, but I played their games couple of times and I am very happy with that. Generally I do like how joy casino trying to entertain me with their games.

Website looking outstanding. Bonus bar, tournaments widgets, and so on. Everything are pretty easy and clear to understand, and I am more than happy with a way how this casino doing this.

Also I do like withdrawals from joy casino, it is even better than it was before. In past withdrawal amount was stayed on balance, and it is not very nice, it is always tempted me to lose everything. But after some time they finally make it good way - now when you request withdrawal money disappear from your account and you can be free.

Everything seems very good, withdrawals are usually taken less than 12 hours, verification of my account took only couple of hours. I like this casino and rate it with 8 stars.

I took two stars due to some bonus offers like 30% reload bonus with 40x Deposit + Bonus wagering requirements.

germanplayer

10 years ago

8/10

-Wide games offer from Netent and Microgaming
-Nice Bonus offers regularly and sometimes specials via mail
-Many deposit and withdraw methods, include paysafecard and Neteller!!
-Some things are new: daily banking (not like stated in the t+c just Monday, Wednesday and Friday), online support is available from 11.00-21.00 GMT and really friendly and helpful :)
-Easy choice if you want a bonus or not....just take your present or not....your decision.

All in all I recommend this casino, they are trustful and the important thing: you get your money!! So I rate them with 8/10 stars.

Not really bad, but if you made a withdraw, the money will be available in your account till the withdraw is completed... this should be changed, but if you have a strong mind, its no problem to wait 24 hours and don't play with the money :)
Timeframe for withdraws could be faster then 24 hours, but its ok.

ivory_coast

10 years ago

1/10

Nothing worthwhile, a very complex credit system of comp points, bonuses are also not encouraging. Support cannot answer simple questions.

Lindan

1/10

I'm sure the games works out fine but everything else is a completely disaster.

WORST casino ever. Made a deposit with Mastercard, won about €100. Wanted to make a withdraw and could only choose between Neteller and Skrill. So I requested a withdraw to Neteller, but the support said I need to make a deposit with Neteller first.
So you CAN NOT withdraw your money if you deposit with Mastercard!!!
Supports own words:

”Unfortunately, it’s technically impossible to withdraw to MasterCard. So please, make a minimum deposit from another payment system – for example Visa, Skrill or Neteller (it’s needed to verify it in Casino) – and make a new withdrawal request to this system.”

”Unfortunately, until you make a deposit from your Neteller account, we will not be able to withdraw your winnings.”

”Unfortunately, the withdrawal of money in the MasterCard is currently not possible. You can withdraw money, for this you just need to make a minimum deposit with the system on which you want to withdraw money.”

”I understand that it gives you some inconvenience and apologize for it. But to make a deposit with the new system should be only one time. Please do so in the future these problems will not appear again.”

So I need to make another deposit to get my money. Worst scam casino ever.

bogdangy

7/10

First of all I want to say that I chose to play at this casino because I wanted a playing session with NetEnt slots only, I was bored of the Microgaming slots and other software providers. My first impression was a good one because they surprised me when I saw that their website has Romanian language, a good thing in my opinion. Also, the other reason that made me to choose this casino was the very generous welcome bonus that they are offering, 500% with only 30 x wagering requirements.

With a 10 euro deposit via Skrill, I received a 50 euro bonus and I had 60 euro in my account balance to play. Another surprise was when I saw that they also have Microgaming games although on AskGamblers it was written that they have only NetEnt games, I decided to play Dracula slot because I like very much the Bat Feature. I made only a spin and this feature triggered, brought me an 8 euro win, not a big amount but the stake was only 0.20 euro.

Regarding the payment options, I want to say that a good thing is the minimum deposit amount, only 5 euro via Skrill, and the minimum withdrawal 10 euro. I didn’t manage to withdraw because I played only 40 minutes and I was running out of money. I was a little bit upset because I had a big balance, 60 euro, and I lost it very fast!

I will give a 9 for their games, good collection of NetEnt and Microgaming slots, I played only Dracula slot but I didn’t have so much fun as I was expecting!

The payment methods will receive only a 7 because Paysafecard is missing and Neteller too!

About the welcome bonus I want to say that it is very good, the wagering requirements are more than decent thinking at the amount, 500% so I will give a 9!

I have nothing bad to say about this casino even if I played only one time!

birdy84

1/10

Welcome offer is obviously good but I would question how trustworthy this casino is.

Wouldn't trust this place accepting registration and deposits from UK players without a UK license.

katemak

7/10

Right after I finished with my playing at CasinoX and saw they had few sister casinos as JoyCasino I decided to visit them and see what they are offering as a first welcome deposit bonus, hoping they will offer the same of 500% match. Of course first I contacted the live support, which I mentioned it was the same guy from CasinoX, so wanted to know will I get the 500% welcome bonus, but was hoping I was not breaking their rules,like some casinos have,if they are from the same group you are allowed to use only 1 welcome bonus and in their other casinos you are not, but even so if you do that you winnings will be void and simple example is the Redbet Casino group.

Well here that wasn't the case so yes I could use again the 500% match with X 30 wagering, so I made 15 euros deposit and was playing with 65 euros. And again activated the bonus, first used the free spins, which I got zero, so went straight ahead to Cool Wolf slot, hoping here he will change his mind and give me some decent winnings.

Wow, here was even worst, Cool Wolf game, didn't give me anything, no free spins, no wilds, actually didn't get not one time the wilds on the reels, nothing. Those 65 euros and I was playing with 1 euros per spin, Cool Wolf has eaten my money. I played till I reached 2 euros and the I changed to Starburst slot, but for nothing. So yes I ended with zero on my account. Must say this was the fastest playtime I ever had in some casino.

Those 65 euros only last 10 minutes or so. So I can't say I had good time, because all dead spins and very fast finish. Well I guess we cant be lucky every day. Nice casino, great bonuses and the wagering is not that bad, for such a big bonus I think it's pretty friendly, the only thing is restriction of the bonus you get or deposit, so you can take advantage of bigger bonus.

Good Luck !

hajnrih

9/10

I joined this casino only recently and it was totally random. I was looking through the casino list here at AskGamblers and the name sounded OK so I opened it to see what kind of a casino it was. I was happy to see that they have a wide selection of games and a descent rating. I also didn't see any complaints so I was sure it was a good casino.

After reading a few of the reviews about this casino I decided to make an account. I made my account without any problems and was happy to see a great number of slot games including some of my favorite NetEnt and Microgaming slots. Their site looks very good and navigation is easy. I decided to contact live chat support and their operator was instant and professional. I had a few questions about the bonuses. The operator informed me about their 500% match bonus for a minimum deposit of 10 euros. I was really surprised that the bonus had a relatively low wager which is 30x bonus+deposit. The maximum withdrawal from this bonus is 3000 euros which is great.

Overall I was convinced that this was a good casino and decided to make a deposit and take their welcome bonus. I made a deposit of 10 euros and activated the bonus so 50 more were added to my balance. The bonuses are in the presents section of the cashier so you can easily access them at any time and activate them. There is no need for live chat support to help you out. I decided to try my old friend The Wishmaster from the start. 60 euros is a descent balance to start with on this game. I have to say I had a very good run here. The bonuses started coming and in about 20 minutes playing on a minimum bet my balance was up to 90 euros. Half an hour later my balance climbed to 150 euros. I was real happy with this. I was in doubt what to do and decided to go for a big win on a 1 euro bet. Unfortunately it didn't come and I lost my balance.

I will definitely come back to play again, this time smarter and with a cool head.

blondie

8/10

Joycasino is newly added to AskGamblers forum and I did sign up there only few days ago. I had seen them before but just wasn't really sure about them, adding them to this forum made me more trustful. And sure the fact they are powered by Netent made me really interested in them.

I signed up and an interesting thing is that you can sign up there using your social networks, but I am a control freak when it comes to personal data so I didn't use this option. They have live chat too which is a good thing. When I signed up, I had an option to choose a present- free spins or bonus. At first I thought the spins came as a sign up present, but when I tried to activate them, it showed I needed to make a minimum deposit. 10 free spins at Starburst for 10€ deposit didn't seem worth it, however, I got interested in another bonus they offered- 500% bonus for only 10€ deposit. I have to admit, offers like this comes rarely, so I spoke with live chat to now the details for it. Support was really nice and told me that wagering for this bonus was only 30x. I couldn't wait to make the deposit so I did and got the bonus without problems. I made a 10€ deposit via Skrill and received 50€ bonus, so I had 60€ balance and had to wager 1800€.

With this balance I eagerly went to Dracula slot, the newest Netent game. I had tried it once before at Casumo, but I really wanted to explore it.I placed 0.40€ bets per spin and started autoplay. I got a few 10x bet winnings because of bats feature and then I was lucky enough to get 10 free spins that paid me 14€. Overall I played 350 spins on this slot, got another free spins with lower winnings, and increased my balance for 40€. Then I had some connection error and had to refresh the page so I decided to switch games. So with around 100€ balance I went to chase DOA. I placed 0.45€ bets and started 500 spins autoplay. About 20 spins later I got free spins but only 3 outlaws came up and I won 13x bet win. I played overall 500 spins but didn't get any other free spins feature and ended with a 40€ balance. With that I went to play Starburst. I placed 0.60€ bets and played 250 spins. Wild stars came up surprisingly often and few times even paid me 10x bet winnings, but after the first 100 spins, my luck was gone and as usually it happens to me - Starburst went into dead mode. After the autoplay my balance had few euros in it and I used them on the same Starburst with reduced bets.

Although I didn't have much luck with the wagering, I really had a great time, I spent there a lot of time with only 10€ deposit, which in my opinion was really great. Support was good too and although for some reason I had 1 technical error, everything else was fine. I am looking forward to make another deposit there, I liked the games and the bonus was really irresistible. Recommend.

NextTimeWin