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JoyCasino - Missing withdrawal

Complaint Info
Disputed casino JoyCasino
Reason Delayed payment
Amount € 340
Eddy5 Lithuania Message
Posted on September 24, 2018

Hello, i was playing at JoyCasino, make a lot of deposits and etc. But couple months ago was problem with Bank Withdrawal i make 1200euros cashout and transfer tooks about 1month. Every day im asking support whats going on and etc and they telling me "it was delay delay all the time the same" Im waiting but finally i got these money after
~30days..... SO TODAY is the same problem and I cant wait anymore. I make 3 cashouts at the same time, 2 of them i got, but 1 still missing (340euros) i do these cashouts at September 10th, today is 21th. Support telling me the same story, we dont have any information from company who make these bank transfers! Sorry for my english, but please help i need these money as much as possible faster!

Posted on September 27, 2018

Dear EDDY5,

First attempt to pay out failed due to the technical reasons on the bank side. Payment was send again and should appear on your account soon.
Our apologies for inconvenience and thank you for your patience.

Best regards,
Joycasino team

Posted on September 27, 2018

Dear @Eddy5,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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