Dear player and AskGamblers team,
Thank you for your patience.
We want to explain the context of this case. We have an official confirmation from Evolution software provider that this player is fraudster which we have provided to AskGamblers team. The user participated in live Roulette games with another user from Joycasino on a previously agreed basis what is strictly prohibited. It’s qualified as abuse according to our T&Cs.
Please, find an extract below
10. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
10.1. The following activities are not allowed and constitute a material breach of the Terms:
10.1.5. colluding or attempting to collude and intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Website.
10.5. If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Account. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity.
10.6. You shall use the services only in good faith towards both the Company and other players using the services. In the event that the Company deems that you have been using the services or the software in bad faith the Company shall have the right to terminate Your Account and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.
Moreover, we presented to AskGamblers all additional evidences we cannot post publicly, such as screnshots of both players' game logs, payment systems and our detailed description of players' fraudulent behaviour.
Basing on all the evidence, we don’t have the slightest doubt that this user is a fraudster.