Dear Askgamblers Team,
I have a problem with Joycasino.
I created an account made some hundreds of Euros deposit and played. After I wanted to withdraw my money (1300€) they asked me for ID and utility bill, afterwards selfie of me holding my CC and some screenshots.
Now they’ve blocked my account with a reason because I’m a German citizen. I offered them to give and prof my second place of residence (Switzerland) they rejected it as I stay still a person with German Passport. I have two places of residence: Germany and Switzerland.
Now I am searching help to get my winnings, or at least my deposit back. They tell that they do not allow to play if you are a person with a German Passport (what a crazy reason). So why they let me make deposits, if in my profile is stated Germany?
I need help because I feel that they tricked me:
1. They allow to choose “Germany” as a country of residence during registration process (Screenshot attached) ... Why?
2. They let me make deposits from a German IP... why? I thought it’s not allowed?
3. I played from Switzerland, as I have there a second place of living. Also no block came.
4. If I wouldn’t win, they will let me make more and more deposits without a warning, that I cannot withdraw my money, as I’m a German citizen living in Switzerland.
They let play a person who ist not allowed to play and make deposits, until they need to pay the winnings, then they check it. This is not fair!
Guys, could you please help.
Red Ping Win Casino