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Jetbull Casino

Player Rating 39 reviews
5.8/10
39 reviews
Complaint Response 13 complaints
3 days avg. 13 complaints
What we like
  • No withdrawal limits
  • Proven fair by independent audits
  • Live chat
  • Extensive games catalogue
What we don’t like
  • Support not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jetbull Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.jetbull.com/
Established
2007
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Finnish, Spanish, Portuguese
Casino Type
Instant Play, Mobile, Sports

Jetbull is a modern online casino with a user-friendly interface that offers an amazing collection of casino games that run on well-known software platforms such as Microgaming, NetENT, Betsoft, Play'n GO, NYX, IGT (WagerWorks), EveryMatrix, OMI Gaming, EGT, Booming Games and iSoftBet. Players can enjoy their favourite games in instant play mode or on their mobile devices, while browsing the website in several languages. Jetbull Casino is licensed by the government of Malta.

Restricted Countries

At the moment Jetbull Casino doesn’t accept players from Bosnia and Herzegovina, China, Australia, the US, France, Spain, and Belarus. The list of restricted countries may be longer, so please refer to the 'More casino details' tab for full information.

Mobile Gaming

Jetbull’s Mobile Casino covers a large selection of the games their players know and love from the website. Players can choose to play popular games like Supreme Hot Slot or Blackjack regardless of where they are on their mobile devices.

Security and Fairness

Jetbull Casino protects its players using state-of-the-art SSL encryption. This technology obscures private data like passwords and financial information to ensure that players’ identities are kept safe.

Jetbull Casino uses well-known software platforms which are routinely audited by trusted third-party testing and therefore players can expect a fair game.

StallCation

Complaints

Read the complaints other players have left for Jetbull Casino. Learn more about complaints.

Show all complaints
Jetbull Casino - Delay and Misleading Withdraw Process
The reason I selected Jetbull Casino was because of the bank transfer withdraw option they offered . This is the method I use to withdraw funds if I am so lucky to win. I was fortunate and won $800 Canadian on April 25th . I requested to withdraw those winnings at that time and now they are saying that they do not offer the bank transfer option to Canadians. The reason they claim is because of the “closed loop policy” which is a part of the UK Gaming Commission which Jetbull Casino is licensed under.

Actually Jetbull Casino is Licensed under both the UK Gaming Commission which has the policy closed loop policy, and the Malta Gaming Authority which does not have this policy. The “closed loop policy” states how a customer deposits funds into their Jetbull account is the way they have to withdraw them. The Malta Gaming Authority does not have this policy in place which means a casino and customer can withdraw funds through various process. It seems Jetbull Casino is choosing what license to use or why else would they have two license. So now JetBull Casinos could potentially switch between the two licenses and delay or even deny a customers of their winnings.
I deposited funds into my JetBull account through my Visa debit, and they do not accept a reversal or a deposit back onto the debit card from casinos. I know this and this the reason I look for casinos that offer “bank transfers” as an option.

On their website as well as a majority of the casino review websites states that the bank transfer process is available to Canadian players. The choice of withdrawing funds is not disclosed until you go to withdraw and then it is too late since you already deposited and playing.
Now they are saying the only option available to me is to use a certain e-wallet which I don’t have an account as I have closed it for reasons.

I have sent email to their head office, EveryMatrix NV Casinos and their money management company Gammatrix Business Unit a recommendation that came through one of my many chat conversation. I received an email saying that they have created a “ticket “and nothing since it has been a good week now. Nice public relations!

So, it has been over two weeks now and it has been a very poor experience with this Jetbull Casino in regards to withdrawing funds and their communications department...

“I understand your frustration, but....."

Why is this an issue so often? You would think the licensing bodies would tighten up on these types of misleading practices...

Now I’m rambling...
staus Resolved
$800
Jetbull Casino - Account closure and without further explanation
Hi, I made £210 deposits on jetbull casino in 3 seperate deposits after successfuly creating an account. I got to £300 and tried to withdraw £230 however it wouldnt let me. I spoke to an online agent who advised me to keep trying. I did and it still wouldnt work. I continued to play for a little longer and then attenpted to withdraw again only to then have a message pop up saying your account has been self excluded!! I asked an online agent why this was and she refused to give me ANY information and told me to email every matrix and i was advised i would get a response within 24 hours. 2 emails and 80 hours later and i havent even had so much as an acknowledgement!? I have looked through all sites operated by every matrix and i dont recall ever self excluding from any of their sites. Its now been nearly 4 days and i am stuck! Jetbull have took my deposits refused to let me withdraw £230 and then blocked my account without any reason when i tried to make another withdrawal. If i have self excluded from another one of their sites (which i dont recall) why have they allowed me to sign up and make 3 seperate deposits. Why when i tried to make a withdrawal was i fobbed off with 'keep trying' and allowed to continue to play? Why was my account blocked without reason? Why was i told i would get a response within 24 hours only to recieve nothing!? Are jetbull just allowed to take/keep my deposits AND winnings!?
staus Resolved
£230
Jetbull Casino - Unfairly confiscated legitimate winnings upon migrating my account from another Every Matrix casino
On 7th June I signed up to Favour it casino - part of the EveryMatrix Group and a sister site of Jetbull. Before I was allowed to make my first deposit I had to verify my account. On 8th of June I was allowed to make my first deposit of £150 and claim a 200% bonus. With this bonus I was delighted to win £7797.80. Unfortunately when I logged in to play with my balance on 10th of June I was unable to use any of the games and soon after I received an email saying that Favour it was to cease trading immediately. My balance was to be migrated to Jetbull (which I had never even heard of) and quelle surprise - any bonus winnings which had not been fully wagered would be cancelled. Quite clearly this is the definition of a rogue casino operator. Unfortunately it is very difficult to bring this company to justice. Favouor it no longer respond to any correspondence as they have ceased to trade, and Jetbull are claiming that they have nothing to do with it (despite the fact that they are where my money now is) and tell me to email favour it again. I have emailed UKGC who were the regulator for Favour it but they say they are not the Alternative Dispute Regulator for Favour it and I need to contact eCogra to handle an individual dispute. eCogra say they are no longer the ADR for Favour it as they no longer exist and their licence with UKGC is 'inactive' - does this simply mean that they can close down and instantly no longer have to answer to any kind of regulatory body? I am fed up of being sent round in circles and cant believe it is this easy for a casino to close down and completely dissappear. Quite clearly Jetbull/EveryMatrix need to step up and take responsibility.
staus Resolved

Complaint Statistics

Resolved 12
Avg. Amount $ 894
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

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Player rating
5.8/10 39 reviews

Top reviews from our players

Inactive user
3/10

Game selection they did pay money to me....but as always the good outweighs.

10% cashback was never paid and my fpp points were stopped as I checked them regularly. I won 40k but I played 50k in rand on the tables as I felt sorry for them I also played down 97k nzd and 330000 rand and my fpp points and cash back were never paid back...so after losing a lot obviously feeling like a louie jetbull failed to give me the VIP service I deserve. I deposited 165000 rand in the last month and a half and the casino manager lied and tried to offer me a few measly 1500 dollar payments and 3000 dollar payments I know if given jet bull a hell of a lot and more after been paid ludicrous amounts yet they stop my bonus points and fail to give me my correct cash back kickback...they are laughing I'm poor see more in complaint coming very soon George Luungu. Thanks for ignoring my emails and leaving me in the dark.

Big collection of games and providers to choose from

Withdrawal gets cancelled, when cool off period gets chosen! Like this you cannot make any withdrawal, if the account is not opened. Never seen at any operator. Seriously a shame, when a MGA operator is trying to push to keep the account opened. Be carefully with such guys, I felt into the trap.

It's been a 10 years since JetBull Casino has been out on iGaming market but I joined them just recently. From my experience I could tell this is an average casinos. But there is something really cool about them and that is their game portfolio and software providers by all mean. You can chose from 900 games to play, that quite an impressive fact to me. Besides my favorite NetEnt and Microgaming games they offer Betsof, Play'nGO and iSoftBet games that I like to play from time to time.

Their impressive software providers and game portfolio is amongst main reasons why I'he joined to JetBull Casino. But I was a bit disappointment to see their average bonus offer. I see there Welcome Bonus of 100% up to 150 euro but if you join and sign-up via AskGamblers link then you could claim some exclusive and tasty bonuses. Its is 100% up to 200 euro bonus and 50 Free Spins. But the best part for me is that you can chose any NetEnt game to use your FS on. Isn't it awesome, yes, it truly is! If you are their regular depositor that you can expect even more. Let me mention 'Free Spin for the Weekend' bonus which I found amazing. In order to receive your weekend FS you must make at least 200 spins during business days. Depends on the number of your spins you can receive from 10 up to 200 Free Spins to enjoy them on weekend when you relaxing.If you make 500 spins each day during week, then you can claim your 200 FS on weekend and yes, chose you favorite NetEnt video slot and enjoy your session.

I think this is a very good business decision to make regular and returning players. Unfortunately I didn't signed-up via AG and I received only 100% bonus with no Free Spins at all, Sadly but truth.

Jetbull is a happy medium online casino. They have similar games list and rules as on other casinos.

Strange rules about 24 hours after last deposit to withdraw your own.

Good games but same as many other ones. that's about it.

Customer services here and promotions are rubbish. no vip offers. I am a VIP player of more than 20 years so I expect exceptional customer services and perks as I make high deposits.

The vip service here is non existent and left me frustrated despite emails to vip manager so I can't rank it highly at all. Finally gave up on it.

I have a quickie quiz. What does a jet have in common with a bull? Aah, clever you! A casino! Yes, of course, none other than Jetbull Casino. Well, you are more clever than me, no doubt, because I didn't know what they had in common, until I came across this name whilst letting my fingers do some free roaming. I saw Microgaming in their list of software providers, but I wasn't impressed, nor interested. NetEnt, ah, yes, this should do nicely. 50 free spins, ah, yes, even better. So I signed up.

Those free spins doesn't come cheap, as I soon found out. It required a deposit of $50 minimum, but the free spins would only be credited into my account upon request via the casino's support. Not only that, they would only be credited in the following day. What a load of bull this was to me! Why must the casino make things so blardy difficult for players? Why can't they just give those free spins easily like at other casinos, without needing to write in, to request for it, and then have to wait for it too? I don't like this at all, but since it's all part of the welcome package, I had no choice but to accept it and grind my teeth!

When it comes to choice of games, I must admit that Jetbull has a very impressive collection of games available, from several different providers. For me, it was minus one, because I've never liked Microgaming software, nor most of their games. Most, but not all. There were a very few games that I do like, but they weren't my favourites either.

What I dislike most about playing at Jetbull Casino online, is the awfully long waiting time for the casino's software to load up! Having several different softwares integrated into one platform usually does this, due to the humongous amount of data that needs to be preloaded first. My slow crawling ISP would make things even more worse for me! This was one of the main reasons why I finally decided to leave the casino on my display shelf!

The other main reason? Simply because, after many deposits at Jetbull Casino, I have not won anything nor made any withdrawal! Just bad luck? I don't think so. I could make wins at other casinos, but why not at Jetbull, even after many more attempts than I had given to any other casino? Just like as with Microgaming software and Microgaming casinos, Jetbull Casino too was inexplicably not suited for me! In the end, it landed into my deep freezer for many months. Now, in 2016, the casino is no longer accessible to me, due to the recent imposed blockages by my local authorities, but losing Jetbull Casino actually makes no impact to me whatsoever. I didn't feel any sense of loss, because Jetbull was never a hit with me.

I did play here for a few occasions in my hopper experience. Nothing special, my small payout arrived 3 days later than they said it would.

The delay in pay out and rude support with a lack of knowledge.

Inactive user
1/10

Everyone should seriously stay away from this casino. You can see the last complaint which was unresolved all screenshot makes it crystal clear but they still did not care at all they will never solve any problem and they will not bother to reply at all.

All will they say we are waiting for a reply but they never answer which is pretty clear they dont care. Stay away from this casino as they are just willing to take yourr money.

I have no clue how have I missed Jetbull casino so far. They have great rank on AskGamblers, few of my favorite game providers, including Microgaming and Netent, and a great welcome bonus offer- 100% match up up to 200€ with 30x wagering. I saw them when I was looking for a welcome bonus offer on askgamblers and I was very happy to see this one. I immediately went to their page and signed up. Their chat was offline, so I just made my deposit of 25€ and claimed the match bonus.

With 50€ balance I went to play Jack and the Beasntalk, I just love the game. I placed 0.20€ bets and played 250 spins, within them I got 1 bonus round, but it was very upsetting- it got me only 2€ win. After the autoplay my balance was down to 27€. I decided to switch to Go Bananas. I placed the same minimum bets for 250 spins. I had a few "big wins" so after the autoplay ended I had boosted my balance up for 5€. Then I increased bets to 0.40€ per spin and played the same amount of autoplay, few decent wins came, however, my balance was starting to go down and when this autoplay was done, I had around 3€ left and I used them on Starburst. Even with 0.10€ bets Starburst didn't love me at all and gave me only dead spins, I mean, I didn't even get one spin with wild stars, which happens rarely.

I think Jetbull casino has a great looking lobby, nice bonuses and amazing game selection. I wish they had always able live chat, but that is my only criticism, because other than that everything was great. Flash play worked really good, I didn't experience any flaws. I will definitely keep this casino in my top list and although I haven't withdrawn from them, I think they are trustworthy. And I definitely want to try their live casino.

Jetbull casino is very similar to next casino and casino luck, but I think this one is not so great like those two.

Jetbull casino offers huge selection of games, and can easily be compared with any other online casino which have a lot of different games. Of course you will find here games from quickfire, netent, and NYX, and many others.

Customer support at this casino I never touch. I emailed casino once, actually I replied. Casino ask me to send documents to verify my account, so I just replied to them, and on next day I got reply that my account is verified and I will not have any problems in future. It's not very fast, but not that bad too, because it is only once in life procedure in each casino, and I never was asked to send documents again at any other online casino.

Bonuses and promotions at this casino is OK. They have weekly top up bonus, only 25% , but it is at least something, and 4 times in month I have guaranteed 25% bonus. They also have monthly 50% reload bonus. And also once or twice in month they send me special offer, for deposit of 20 euros I can get 100 freespins which can be played on couple of freespins including jack hammer 2, I always choose this slot because there is 0.50 bet per spin, it is very great!

I had only 2 withdrawals, both was paid with something like 12 hours, it is not very fast.

Overall this casino is good, but I can't rate it very high, because withdrawals is not very fast. Also bonuses are regular, but nothing special, and there is not so big amount of bonuses. I think I rate this casino with 7 stars. It can be higher, but I think it will be not honest to many other similar casino, which a bit better.

Bonuses can be much more better, and a bit more interesting. Withdrawals can be faster.

Jetbull Casino News

Read all news about Jetbull Casino, check for updates and stay tuned for exclusive bonuses.

An AskGamblers Member Wins £53K at Jetbull!
Big Win An AskGamblers Member Wins £53K at Jetbull!

We have some fantastic news to share! An AskGamblers member has managed to score a cool £53,000 when he visited and played at Jetbull Casino. The online casino has just old us about the win and we couldn’t be more thrilled!Our Player Won!We love nothing more than to see you all winning so it’s music to our ears when we here one of our players made it to the big one! A lucky UK player who used our links to play at Jetbull Casino has managed to net £53,000 when he played the Reactoonz Slot from Play’n GO. A lucky AskGamblers member has won £53K playing at Jetbull Casino.The player made a mere deposit of just £34 when he decided to try out the casinos large selection of online slots. And low and behold me turned that modest deposit into over £50K!A Message to the PlayerJust likes us Jetbull is so pleased the player won they said “Congratulations for the awesome wins! You stepped into the arena and made away with 50k. Your purepassion got you into the spotlight and Jetbull is proud to have you by its side. The adventure is only just beginning and lots of great prizes lie in wait at the largest online casino hall. Enjoy the fruits of your purepassion and spread the fire!” We’d also just like to send massive congratulations and wish him every success in the future!Try Jetbull TodayNow if you’re not a member at Jebull Casino yet maybe now is the time to give them a try. Sign up today and you’ll be able to claim a 100% welcome bonus up to €150 when you make your first deposit.  Just a minimum deposit of €10 or more is required and you’ll need to wager both your bonus and deposit 40x before cashing out. Also, to remember to read the full terms and conditions before playing. Good luck. 

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