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Jackpot City Casino

Our Rating CasinoRank
3.7/10
CasinoRank
Player Rating 104 Reviews
5.1/10
104 Reviews
Complaint Response 79 Complaints
4 days avg. 79 Complaints
What we like
  • Mobile-friendly
  • Live chat available around the clock
  • Live casino
  • SSL encryption technology
  • Approved by eCOGRA
  • Support provided 24/7
  • Live chat available around the clock
  • A variety of withdrawal methods
What we don’t like
  • Restricted for US and UK players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jackpot City Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.jackpotcitycasino.com
Established
1998
Licences
Malta Gaming Authority, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission
Affiliate Program
Languages
English, Spanish, French, Portuguese, German, Norwegian, Japanese, Greek, Russian, Korean, Thai, Italian, Turkish, Azerbaijani, Chinese, Arabic
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
Mobile Apps
Android, IOS

Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming casino is also a fully operational mobile casino. For players who enjoy the experience of a real-world casino there are options to play popular table games in the live casino lounge. Jackpot City is licensed by the Malta Gaming Authority.

Restricted Countries

Players from a number of different countries are not permitted to open an account at Jackpot City Casino. Those countries include, but not necessarily limited to, Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, and the US. For the full list of restricted countries, scroll down to the 'More casino details' tab.

Mobile Gaming

As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance Slot, Game of Thrones Slot, Avalon Slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.

Security and Fairness

Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.

In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.

StallCation

Complaints

Read the complaints other players have left for Jackpot City Casino. Learn more about complaints.

Show all complaints
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Unresolved
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Unresolved
€26927

Complaint Statistics

Resolved 15
Avg. Amount $ 6,478
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
5.1/10 104 reviews

Top reviews from our players

The most amazing casino I ever find till the moment with a great website and a huge variety of games and before I forget the most generous casino with bonus like u will never find anywhere else.

What I really dislike is the long time it takes to make a withdrawal. It’s really too long especially that weekends they don’t work so these are 3 days of the week.

Love playing at this casino, has great games, is very fair to play. Have had a lot of good generous winnings from this casino. Also withdrawals are nice and quick. 10/10 rating from me.

The 10minute time play for the Tournaments, as for some reason my game always turns off! Wish it didn't happen every time!!! Must enquire how it could be fixed?

The game Vegas flush, it gives good win if you play it right. I have betted 70 dollars per line and had won 10,000. I had actually quite a large amount on Vegas flush a few times. 30,000 was.

Sometimes the 120 % bonus has let me down. I have claimed it, deposit but I did not receive the 120 % extra bonus. Also when you withdraw it takes too long to receive the funds into your bank account which means you get tempted to play the winning and end up putting it back into the casino. All up I have lost 200,000 dollars to the casino.

I liked it for many years I even won 20 grand on cash splash a few years ago and haven’t had a problem since then withdrawing my money and won a lot more over the past few years.

Well now for some reason then wanted documents so I supplied all the documents and was told they weren’t good enough..made me very suspicious and was worried about my information something wasn’t right about the situation closed my account!! And lost 800 in winnings.

I like the games that it provides and alot off them are very enjoyable. Just like spin or royal vages they are enjoyable, there's not much else positive I can say.

You never win, in the 1000s off dollars I have put into it only once have I received a good win, even then the process to retrieve the money was terrible. The constant having to re-upload information that you have uploaded 20 times already is a pain.

This is got to be one of my all time favorite sites. I read alot of negative reviews on this site but I had to test it out for my self.

The sites is great. Superb support alot of great bonuses and tons of games. It's easy to navigate and fast loading. This is one of my favorite places to play on.

There are alot of bonuses here but the wagering is high. I have nothing else bad to say about this page. Even with the high wagering it is possible to clear it and get your winnings :)

I've had a few wins between 2-4k. Good customer support with live chat. Overall I would recommend this site! Only a few points that make it less than 10 as mentioned in the negative comments.

I've noticed they will debit your card - visa hold on my account. With AnZ they allow a pending period of 5 days for the vendor (jackpot city) to collect the money. Jackpot do not take the funds within this 5 day period. SO this results in the money going back into my bank account for 24 hours which I can then still spend.. But they will swiftly collect the money the next day. So be warned!! I believe this to be tactical move to get me to spend more money. Annoying with the payout time, definitely not 2 days. I've found it to be 4-5 days on the bigger payouts, again another tactic to get you to respend It.

This was my first casino online I've ever played. I had quite a few big wins and had no problems with cashing out. I still go back now and then to see if I can make a good win. I do recommend the Monopoly live game it new and fun.

The bonuses are quite small compare to other casinos out there and their loyalty programs are not easy to build up. You have to keep money in the account really to keep your loyalty points up. And I haven't had any bigger winnings than I first had. I was given advice to bet low on hot games then told by another agent to try the opposite. That's just the meaning of gambling.

Lots of games. Some kind of customers reply after 2 days. Thats about it.
Its asking me to have atleast 150 characters in the pro but I cant find anything else to say so there it is.

First of all, if you do the mistake of taking their bonus offer of doubling what you pay, you will be stuck in a impossible way to get that bonus cashable.
Ive put 50 that would bring me to 100 with the bonus offer. For me, to even think of withdrawing anything, I had to first reach the 2500$ game play AND then have a minimum of 50$ in my sold. I dont have to tell you its basically impossible.

But if that wasnt enough, I realized they charged me 64.90$ for a 50$. I contacted them complaining about it and they told me they just charged me 50$ and the rest most have come from my bank. I reached my bank (That I have for the past 25 years and that I trust) and they confirmed me THEY charged me that amount and there was no fees on their end. I contact them again telling them so and never heard back from them.

Personally, dont even bother with this c***. Really bad experience and I closed my account the second I realized how it was bs.

I really trust spending my money at this casino that if I have a win i will actually get it!

I am really annoyed that they have decided to change their bonus system and now have a winning wheel that very rarely wins and even if it does for the 700*1000 you may have spent you could win 1 sometimes 2 dollars. what a joke. Now they have also informed me through email of their exciting new loyalty system and how I must keep an eye out for when it is up and running. Well sorry customers, if you thought that they appreciated your custom, obviously not!!Now instead of redeeming 200 points for $1, I have to accumulate 5000 points and then to really make your day they are only worth $8.. Upon asking how I should find this new system beneficial to me and why was the loyalty points worth so much less, apparently even though i deposit and play with NZ currency the loyalty points get converted to euros before being cashed back to me? I am sure you will all agree what awesome customer service this is when other casinos are almost paying us to play on their sites.So disappointing, I am currently looking for my new trustworthy casino and makes me feel like they appreciate my money.

Jackpot City Casino News

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Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot
Big Win Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot

Rare are things in life and gambling that never disappoint, and one of those rarities is Microgaming’s Mega Moolah progressive jackpot slot! Once again, this iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City Casino!Who Wants To Be a Millionaire Apparently, everyone who spins the reels of Mega Moolah slot! Naturally, not everyone gets to count their millions but those who do don’t ever forget the magic of Mega Moolah slot. And, how could they! This iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City casino!On Sunday 5 April 2020, a player spinning the reels of Microgaming's star slot – Mega Moolah lucked out and became the latest millionaire to have won on this progressive jackpot network, which remains the largest in the industry. Although the player’s name isn’t revealed at this point, we know the lucky punter played at Jackpot City Casino, and that they will be paid out in a lump sum, following standard verification checks.Microgaming, the Leading Progressive Jackpot NetworkTo this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion! Only this year, the provider paid out more than €26 million, with over 150 players going home with €10,000 or more. To this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion!With the idea of strengthening its progressive jackpot network even more, Microgaming continues to release superstar progressive slots. Some of the names we’ve recently seen come out of Microgaming’s kitchen are Wheel of Wishes slot (Alchemy Gaming), and Atlantean Treasures Mega Moolah slot (Neon Valley Studios). The provider has announced the year 2020 to bring another progressive surprise - Absolootly Mad Mega Moolah slot, scheduled for release on 5 May 2020.Congrats to the Winner!Not every day does a person get €10.7, but when they do – everyone celebrates their happiness! Commenting on this incredible win, Andrew Clucas, the Chief Operating Officer at Microgaming, said:“We are thrilled for the victorious player who struck this staggering €10.7 million win – congratulations! Mega Moolah continues to be a favourite among players worldwide, and so we are excited to be adding more new progressive games to the jackpot and network throughout the year.”The AskGamblers team extends our congratulations to the lucky (and happy!) player as well, and wishes luck to all of you who’ll start spinning the reels of Mega Moolah slot the second you close this article!

The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win
Big Win The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win

Microgaming’s hugely popular Mega Moolah Slot has done it again. The online slot is what dreams are made of and it never fails to live up to its reputation. This time, the game handed out a life-changing CA $5.9 million jackpot to a Canadian-based Jackpot City Casino player. A Lucky Punter Wins the JackpotOver the years, the Mega Moolah Slot has gained its reputation by making dream after dream come true. The game never fails to let their suppliers down and it certainly does not let its fans down either.The latest jackpot reached a staggering CA $5.9 million, before it was won by a lucky punter from Canada. This massive haul was claimed after just a 94-minute gaming session and what is even more impressive is that it was won from a mere CA $5 bet. In fact, the player placed just 25 of these bets before they reached the all important jackpot bonus round. Microgaming’s Mega Moolah Slot finds its next winner landing them a life changing CA$5.9 million.Such a huge jackpot can only be described as life-changing and is a sum most of us can only dream of. It also happens to mark the 7th jackpot payout of this year and we’re only in October! With almost three months left of the year left, there’s no telling how many more winners the game could produce. Paying Winners All Over the GlobeIn fact, throughout 2019 alone, the game has paid out over CA $53 million to players all over the world. There is no doubt the game remains one of the most popular jackpot titles in the entire industry. The game and their entire portfolio can be enjoyed on most mobile devices as well which include tablets, laptops, PC’s and more. We’ve already seen many jackpots won from mobile devices, so it doesn’t matter what device you choose to play it on, the jackpot can be won wherever you are. Don’t Forget to Try ItNow, if you haven’t already tried it before, we do have to ask - where the hell have you been? This game has been making dreams come true right from day dot, so you need to get in on the action. It’s exotic African safari theme will lure you in, but with a minimum bet of just 0.25c it can suit you regardless of your budget amount. And don’t be fooled into thinking you can’t win the jackpot from a minimum bet, because so many people have already. As long as you are playing at a bet that is affordable to you, you still stand a chance at winning any of the jackpots available. You can find the game at any Microgaming Casino so find your favorite and give it a shot. 

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