Page 3 – Player Reviews for Jackpot City Casino

Nothing but the eye catchy GUI & real experience, catchy girls ;)

They do not give your money back, 1 month passed but still my money not given which I won, seems fraud. Their staff only play the mail-mail & does not take any proper action. During deposit, they will ask you nothing but when you go to withdraw, they make many excuses that your name not match, credit card name not match & bla bla..why you don't check this during deposit so people will not play. I am a good player of casino & played a lot offline in Cambodia, INDIA etc but never got cheated but here I am cheated and still waiting for payment, will change my review if payment received.

I want to know why the casinos takes away your match bonus after you make a withdrawal at there casinos and even at ones you haven't won, at example, I won at jackpot city and.spin palance stopped paying me my match bonus as well

Easy to navigate site. bonuses daily on each deposit. Good selection of games

The wagering requirement is so hard to do and if you do happen to clear that with money left over seems like thats when the losing starts. Pending time is ridiculous and doesn’t include weekends.

Joined jackpot city then I emailed them and told them I did not want any bonuses
They replyed that I did not have to accept any.

I then deposited $200and played it out when it got down the site automatically gave me a bonus which I didnt notice until I played some spins.

So I contacted support and told them I was told I didnt want any bonuses and that I had talked about bonuses earlier and they said it was auto generated and that since I played some of the bonus they couldnt do anything
So I was stuck with a ridiculous bonus wager requirement therefore I've never deposited there again
Its a ridiculous way of making you take bonus so you have to take wagering requirement
Very unsatisfied player

I love playing the games and the design is great. Navigating around the site is easy.

When my wife and I started playing we had fun and would have a decent win occasionally. That didn't last long and now we rarely win anything. But it's our fault for continuing to deposit.The bonus matchups are nice but unfortunately, then you have less of a chance of withdrawing a win because it will take forever to meet the wagering limit. By that time you likely will have lost your winnings.

Customer reps used to be able to add bonuses but now there is a "bonus wheel" that you can spin every few hours. We have spun the wheel hundreds of times now and only a handful of times landed on anything other than "no win" or "fast-forward". The couple of times we landed on "free spins" the most won was $3.00!! My wife also landed on the gift and I believe it added $9 to account. 99 percent of the time it's nothing. It's apparently based on how much you play. We've spent thousands on the site so either it's not working properly or that's just how little you win. It's extremely disappointing.

Simple design. Live casino is OK. Dealers are friendly but their English is often unclear. The chance of winning is good for the live casino and black jack.

I looks like scam to me. When deposition money they trick you with accepting bonuses. The wager is impossible to complete. Documentation verification is unclear and confusing. Overall it looks unprofessional and misguiding.

$7500 deposited within 3 days to my bank in Canada.
Great customer service on live chat.
Love playing the live casino games.
Jackpot City is top notch.

Daily e-mails about their bonus stuff.
I used to get daily phone calls and it really annoyed me. Had to tell them more than once dont call me. They dont phone me anymore

The design seems alright, not perfect for sure, but probably the best thing there. Except of that nothing else to like.

The site seems like a complete scam. Contacted the chat just to know very simple information about the withdrawal methods which will be available for me in the future.
Live Chat in completely unprofessional and couldn't answer my question. They kept repeating that they need my personal data, but how would I give it if I don't have the account yet?
They started to join some people to the chat and kept repeating one stupid sentence "We cannot provide you with this info without your personal details". No way I'm giving my personal data to people who can't answer such easy questions as this one!

customer service, fast payouts and games are amazing... loved to connect with the staff - got to know them and would try and get you a bonus when you luck was down

new bonus wheel... no customer service - games have become so tight you never win..time to look elsewhere. WAS the best online casino but sadly no longer

The one thing I really admire about Jackpot city casino is the fact that they have been around for a long while now, and still hanging in there with the online gaming industry changing all around them. There's a level of respect if not nothing else that should go to a casino that's be around that long, they're doing something right. But these days I'm not sure what that something is anymore.

I dislike the same match bonus offers emailed to me every single day, no matter how many times I unsubscribe from receiving them, they just keep on coming, day after day.
Then there is one incident that turned me off them completely.
One day, same old email, but it was addressed to LuckyWaroftheGods, my user name has always been WaroftheGods at Jackpot city, and never anywhere ever has it been LuckyWaroftheGods. Live Chat kind of played dumb when I asked, so I didn't even finish that conversation and logged out. These guys are getting shady at best, my advice to readers and players, find a different casino and leave this one alone.

Love the games. Bust the Bank and Jungle Jim El Derado are the games I frequent on. Withdrawals for me have never been an issue, I always get my winnings within the 3 days stated, Only once they held it as they needed some updated documents but they received the documents and my winnings were deposited into my bank account in about 2 days. It's great that the chat is available 24/7 and they are friendly and informative. Wagering is reasonable and straight forward and I can complete it easily.

I dislike the lack of games on this site. I would like to see some games by Pragmatic Play or any other companies because Microgaming gets to be a little bit to repetitive. My loyalty status is Gold but I never really feel like I get rewarded as a loyal player, other sites offer Free Spins or Cash Back, also there used to be decent match up bonuses and that helps if you don't have a lot to deposit but now there are zero match ups or bonuses. I used to ask the chat if I had any cash back bonus they could reward me when I made larger deposits and they used to be amazing at that, now they don't really offer anything anymore (Not a huge issue but it was nice to see). Overall I would really love to see more rewards for loyal players to make you feel as if you're actually a Loyal Member.

I do like their games that are available on the site and the fact u can talk to support 24 hrs 7 days and never get a were busy please send us an email and well get back to you message.

I do not like the withdrawal process, I have yet gotten a withdrawal within 3 days , the least amount of time was 80 hrs and that was paid to ecopayz, and by echeck it takes 3-5 day, the worst part is that once you submit the withdrawal request they do not take the money out for about on avg 3 days, and in that time they keep informing you that its still available to reverse even if you make a deposit from your cc or whatever u use a message will come up reminding you u can reverse your withdrawal and if you do even though they say it wont affect your withdrawal time it does, every time I have done that its added another 24 hrs on to the original time frame for example, I requested a withdrawal on a Thursday it still wasn't done by Monday and in meantime I had reversed some and added more to the original withdrawal by the following Wednesday I still had not received anything by Thursday I had spent all my 4000 winnings and when I complained about their time frames they just give me the same old its min 24 to 48 hrs but can take more story.

Also do not like their software glitches that somehow manage to reverse all your withdrawal winnings and then change a 2.40 bet to max which is 800.00 and refuse to refund it saying you had obviously did that yourself as well as the glitches that cause the spinning to continue on for about 2 mins when your on a winning streak and then shuts down their website and also your whole network by changing your dns address and it takes you a couple of days to fix the network.

I also don't like the fact they promote responsible gaming when they do everything to get you to spend any money u have on withdrawal and they don't help u in anyway to be are sponsible gamer. They don't have any options available to help you control your gambling, there is no limits available to put on your account, and whenever I went to support and asked them to suspend my account for 24 hrs or till the money in withdrawal was no longer available I would have to request it and explain why I wanted the account suspended.

I have always had great service from this casino. They provide immediate online support if required and have never held up a withdrawal. Games are good and load quickly.

Great games, I am a huge fan of Bar Bar Black Sheep, I used to usually do fairly good here, on my first withdrawal there were no issues whatsoever, it was in my account in the exact time stated.

I have since stopped playing at this casino since they refused a deposit saying it was my bank and to contact them, I contacted the bank prior to customer service and the funds were all there to deposit. They then decided to suspend my account after I mentioned that I spend a lot of money in that casino and asked for possibly some free spins just so I can spin a bit as this was late at night no banks were open for me to do anything else about it. Now none of the affiliate casinos take payment from me, they are all declined. The free tournaments have diminished to very few now which is disappointing, not everybody can afford to play in all the tournaments it was nice to have something to look forward to. I now play only in the Casino Rewards casino's and 21 Dukes and affiliates.

Easy games, nice UI, sometimes the games are better.

Some of the games are rigged. They wont stop calling you, I had to call them 100 times before they could stop calling me. DONT SIGNUP with your true phone number.

Do not play here they take your money, but when you have to withdraw there is gonna be a problem. They conveniently forget your banking information.

I like their Bonus System, like their Live Chat, their fair comp point System. Most of live chat agent are quick and knowledgeable.
They are E-Cobra verified, and their layout is quick and easy to understand. Their Bonus wagering is more than reasonable.

You need to like Microgaming, since that s all they have.

I spent maybe 100K in last 18 months there, and I feel their RTP is quite Good, compare to my 6 favorite casino. In fact they are the one where i got the more real withdraw.

I am oblige to give them 6 Stars only for the following reason

Their withdraw Limit
Their very Old mind, and dis-likable 48pending hours to approve the pay out.

THIS 48 HOURS PENDING POLICY COST YOU MY LOYALTY.

On Top of that, there is no Autoflush, so when you win big, your winning will stay available to play, and for an average gambler, this is a torture. Their will answer that we have to control ourselves, with I totally do normally, but when I see money sleeping in my account, I will most like play this money, and they absolutely know this, and that's why I lower my Bet in this Casino.

My 2018 resolution is to play in Casino that have same day or same few hours payment, in between them i am choosing the one with auto flush.

That's a shame, because Jackpots city could be the number one casino but keeping this policies make me run away, even if I like very much to play there.

I had an extremely positive experience at Jackpot City.
On Jan 6th I withdrew $30,100.
I uploaded my government ID and a utility bill for proof of address.
$18,000 was deposited into my bank account on Jan 9th, and $12,100 on the 10th.
I had only played at this casino for a couple of months, and having a fairly large first time withdraw always causes worry.
You never know what kind of run around you are going to encounter, or if you'll even get your money.

There was nothing to dislike.
My bonus offers aren't as good as they used to be though.
They went from 120% almost on a daily basis, to 40%, and now 15%.
Maybe I'm too lucky for them? lol

Like their layout
Quick server
Micrologic game
No lag
Generous bonus policies but

The bonus link they send you by email is not working. Be carefull

When you make a deposit if you don t click on the annoying tab that is present on one of the 5 slide where you can claim the bonus, even if you have click the link in the email, then the bonus won t be activated.

Pending time is 48 and it s really old way, so they hope you spend your win during the pending time.

There is no autoflush.

Even if they know that I add ever use bonus, the never accept to make the correction for me. After my deposit I play and and it was very late on the night. I play to relax. I discover the bonus was not there since I ran out funds really quick. But I am a quick and big player. That my way to play.

I thought they a a lag and fall in sleep
This morning they never accept to activate the bonus that I always accept for years. Bit it is the first time I did accept the bonus by email. They lost a loyal customer. That s a question of respect.

There offer me 20 $

Base on my long experience, the fact they use unfair but Cleary advertise practice about pending your withdraw 48 hours with no manual flush, the fact their max withdraw limit per week is 4000$my quote will be 3 stars.

Great casino! Good games, good helping by the online assistance.

No more news games on the casino... I would like more games on the mobile platform... Mobile platform comparing to pc is bad.

Good games, nice looking website. Customer service sucks.

Bad service, withdrawals are long and they scooped portions of my winnings for some unknown debt on another site. They wont provide me details and said they could not help. Very shady and I would not go back.

I like the daily deals 100% deposit match. Loyalty points when redeemed have no playthrough restrictions, free spins given to depositing players daily. Great live chat and support!

Only dislike is the limited selection of games. And the loyalty tier benefits expiry of tier points after 3 months!

Good choice of games. Very nice customer support ... UK based so they do not have to respect Canada do not bother rules (unsubscribe). All Thumbs Down Here,

They will haunt you forever. For years now still getting texts messages, emails, phone calls filling up my mailbox. Called and did unsubscribe 5 times in two years! and they are very nice people on phone... however the unwanted communication will not end!!
Do not use this casino they do not respect UNSUBSCRIBE.

There is an enormous selection of games, which is a huge plus. They also accept a lot of different deposit methods, which is important for Canadian players.

Finally, they offer a 100% match bonus on your first 4 deposits. However, this is only good for the first one. Read "dislikes" for why:

I lost my first $400 (+$400 bonus) pretty quickly as I found some of the games' payout rates were extremely low. That's ok, this can happen anywhere to anyone. What I found most annoying about this casino is that when I deposited my second $400, I received the $400 bonus but now I had to play through ok BOTH deposits!!! This seems ludicrous. Once I've lost my initial $400 + $400 bonus, my new deposit should only require play through for THAT deposit!

Good choice of games and when eventually verified quick payout time.

Constantly emailed as a "loyal" member offering "great" bonuses. As someone who was using the site on a regular basis I was rewarded with my bonuses attracting a wonderful 70x play through requirement. After talking to 2 different live chat staff, and being fed a string of different excuses as to why the play through increased from 50 to 70 I was left with the explanation that it is a computer generated increase. So basically for being a loyal member I was rewarded with a higher play through! AWESOME

I won $7300 on slots last week and they paid out in two sections this week.

Stunning support via chat and a personal email regarding my winnings. More casinos should look at their support and follow these amazing people. Also, tons of bonus offers every week. Nothing but praise for this site.

It's a bummer there is not more good games on this site, I'd spend even more time here if they had Netent games.

Customer service was AMAZING!!! They worked with me when sending in documents, I'd lost all my Photo ID, they were understanding and let it slide after I sent LOTS of supporting documents. They lady who was helping even sent a bottle of champagne to my house. Great People. (Thank You Sharon)

It Took me about a month to get all my documents in and 1 week later my winnings were in my bank account..... ($79,000+)

If anything... getting some RTG games to go with the Microgaming.

Had a great experience with Jackpot City. Was very luck to win >$30,000 playing Jurrasic Park Slots!

Being an online and international operation you're always a bit worried that you wont get paid if you win big but they contacted me early and consistently answered my questions! SWIFT transfer in <24hrs once payment was processed on their end. Thanks to Orpa and the team!

Paypal would've been a nice withdrawal option but can't complain given SWIFT worked so well!

Payouts. Roulette.

I started with a 50€ deposit, they gave 50€ bonus, so I started with 100. Then, by playing most European Roulette I got to almost 4000€. But, since I had to play a total of 50 times my bonus on games other than the Roulette, I blew 2500 on slots just to be able to withdraw the rest.

After I did that, I asked for a 1200€ withdrawal to my VISA card. At first I was questioning if they were actually going to pay me. And... today I finally received my deposit!! Really recommend this online casino!!!

Withdrawal requirements 50x bonus and roulette doesn't count. Payout time (almost 2 weeks). No paypal.

First day playing the casino nothing but trouble and time wasting money wasting, stay very clear very bad casino for Australian players, all players in general I just want it very clear n be understood and known, id hate for another player like myself who cannot afford to be scammed cheated out of money winnings bonus.

Advise all askgambler supporters to help put a stop to this scamming casino, there unfair to players from the get go, make u sign away all your rights before u can join n play, why would they need to do that? U ask yourself, because it puts all the rights and decisions in the hands of the casino and leaves nothing to fight for no legal rights to fight for u have no legs to stand on when any problem occurs,

Downloaded version has very bad server connection in games, I lost over 300gbp on avalon multiplayer due to game error!

Started playing betting high playing fast building my bonus up after about 20min solid building punching out $ to get my bonus up the game decides to not finish it last spin the reels just kept on spinning. The spin never stopped on my screen but by the casinos play review it checks out there was no issue! Thats a cop out there was a major issue I just downed a lot of cash in the hope I was going to hit the bonus round witch I 100% would have by the time my credits run out still had over 500gbp to play through I was going to down the lot to hit 99x bonus, that was my plan to hit the bonus an clean up and cash out fast.

So the reels just kept spinning on my last press,contacted support straight away even why my reels was still spinning away bonus doping by the second, the support chat pretty much said I was a lair my spin finished correctly and then continued telling me to go view the end result of the spin in my account.

Took 3 hours to get told I was a lair and that was the end results, I dont want my money back that is a cheep price to pay to find out your colors and intentions for players.

Other issue...

So before I deposited into the casino I wanted to be verified first, I wanted to lodge my docs before any withdraw cause I didn't want nothing slowing a withdraw down.


They refused to give me the information I wanted before a withdraw was issued! The casino will only give you the details u need to verify your account after you make a withdraw, 100% designed to slow u down an prolong the withdraw, the longer the withdraw is in your account the better chance the casino has of not paying you out bacause you cancel it u get bored n wanna play again its very spiteful of jack pot city casino and there not the only ones!

So finely I made my first and only withdraw, now im pending because my accounts not verified, I have to contact them for the information to verify my account, 48 hours later my documents still not accepted, they got accepted 3 days later, then my withdraw got sent to processing department and sits there for min of 24 to 48 hours,there it gets sent to another department to be sent issued n sent to your neteller account or bank card exc exc, absolutely rubbish how they treat you,

I think it was 5 or so days later I got sick of waiting and wanted to play again. boom there system worked got me to cancel my withdraw.

The end of the day I only lost 48 aussies dollas 24gbp so I dont care I just wanted to express what happen and how I got treated by jack pot city,still think its because I only deposited 24gbp to start with they really didnt like how I was winning so much so fast I truly believe whey watch your game play n trigger the glitch error, these absolutely nothing stopping them from interfering with your game play on there end I truly believe they do.

Not to mention there stupid leaving up system so unrealistic, all the games these casino offer are not owned by them, u can play all your fav games on most casinos now days.

Please help remove these casino types from online gaming, remove em from askgamberlers.


Askgamberlers please dont remove this, how are real genuine players going to get facts if you remove all the dirt on casinos like this one, u need to let the ppl decide the players not use not the casinos us the players the ppl who actually lose out on these casinos like this.