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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

I've been at the Ice casino for a while now, and I really have to say...TOP!!!
Mega many providers and games, top supporters and a good RTP.
The best though -THE BONUSES!!! I don't know of any casino that stays as consistently good as this one.

There is actually nothing negative to complain about, except that the first payment took almost 5 days. Nothing further bad, because it's really the only thing I would have to complain about.

Inactive user
8/10

I like the layout, providers and how it’s playing. Rtp is good and plays well. The support are slays there and casino has many bonuses with good wager requirements. I recommend this casino.

I haven’t really got anything bad to say apart there are days when things don’t go your way so always mix up different providers sometimes they give sometimes not.

I have played in this casino for quite a while and also in many others to know that this casino is legit and trustworthy. Overall layout is quite nice, it has got all the providers which are needed and the games actually have high rtp which is quite uncommon in many casinos. In this casino they are always very active with bonuses so that’s good is one thing that some big casinos lack in are the bonuses where here you constantly can find something. Another good thing is the wagering isn’t that high and is possible to do. Verification process is easy and withdrawal is fast. The support is available 24/7 and always do best to help out. Overall I would advise this casino to anyone as I would rate it as top casino of all the casinos on online.

Off the bat, the interface etc is very easy to navigate, I’ve heard really good things about the cash out process having a lock option which can’t be reversed which is also great!

The deposit bonus system is meh but once you get up there in the levels the wheel of risk is pretty decent. I recommend icecasino

Casino Ice with lots of games and providers, and every player is sure to find something that interests them. The payment methods are ok, although there could be more. The online casino offered multilingual customer support. I could communicate with the support staff in several languages, I'm starting my adventure with this casino, so I don't have much else to say. :)

Good variety of good quality games on this wonderful Casino, haven't had a bad night yet and have been enjoying the experience, I rate this a 8 out of 10!

Nothing bad to say here, they lack some of the usual slots i play but through Them I've Got to know some more interesting slots. It’s hard to find something that's not good on this online casino, should be that i haven't won the jackpot yet :D

Casino payouts improved. Waiting time is faster, also bonuses are generously given away. Large selection of suppliers. Overall it's my favorite casino.
I can often get a free bonus, it happens several times a month. Many deposit offers, a large deposit is not always required.

Often kicks out of the game, page crashes frequently.
Hard to get along with chat agents
I liked Ice casino and all. Of course there are things that can be made in order to make the casino better. For example I would love to see some high roller bonuses that come with no max cash out policy. This is just a personal preference.

Good selection of games and easy to navigated site. Easy to join and deposit is quick and simple with no problems encountered at all.
The welcome offer seesm ok but beware some players don not recieve this for some reason .

Terrible customer supoport, you have to wait days for replies sometimes and live support is basically non-existent. I did not even recieve a welcome bonus and they state on the site you are suppose to. Also withdrawals can take longer than other sites,
Personally there are far better casino sites out there to join that offer far better customer support and better promotional offers.

I have been looking for a casino for a long time, where it would be convenient to replenish my account and withdraw money. As a result, I stopped at Ice casino and I don't regret it. Everything is made for people here: a nice design, a good collection of games and a lot of bonuses. Everything works reliably, and most importantly — payments come without delay.

Ice casino has been around for quite some time and made its name known to the online gambling community for its innovative design and slots portfolio. It seems to be owned and managed by Brivio Limited company.

Furthermore, the gambling website is regulated and licensed by Curacao. When it comes to the website it seems to be very easy to navigate while the bright colors of the site makes it a very warming place to be. I decided to give it a try and registered because I was intrigued by the variety of bonuses. After signing up, I wanted to complete the verification procedure. So I uploaded the required docs and waited for them to be reviewed and verified. As far as I remember, the support staff verified my account after a few days. I was happy about it because I felt like the website seemed too good to be true.

Hehe. Anyway, when it comes to the bonuses, Ice casino offers a massive welcome bonus offer for all new players. The welcome bonus is available for the first four deposits which is pretty much amazing. For example, on your first deposit you can get a massive 120 % match deposit bonus of up to 300 euros and on top of that 120 free spins on the popular slot game big bass bonanza by Pragmatic Play. I made a few deposits here just to spend some time having fun.

When it comes to withdrawal time frames unfortunately I can not give an info since I was not lucky enough to make any cash out. In case I do I will update the particular review.

I liked Ice casino and all. Of course there are things that can be made in order to make the casino better. For example I would love to see some high roller bonuses that come with no max cash out policy. This is just a personal preference.

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