HellSpin Casino

Casino is not closing my account after several mails about gambling addiction refund demanding

€250000

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Cancelled transaction but credited from card

€250

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Casino Closes Account Without Paying Withdrawal After Two Months

€100

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

€2788

Complaint Statistics

Resolved 4

Avg. Amount $ 74,459

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Top reviews from our players

Whisko

10/10

Hellspin casino has a great selection of games with great variety. Site is excellent. My personal VIP manager Lucy is amazing fantastic customer service and she always delivers great news. Highly recommend Hellspin casino

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HellSpin Casino 9 months ago

lyn275

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Masilin

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I had a great experience with the live casino section. The dealers were friendly, and the streaming quality was top-notch, creating a realistic casino atmosphere. I deposited $75, played blackjack for a couple of hours, and managed to win $300. Withdrawing my winnings was easy, and the funds arrived in my account within a day. The mobile version works perfectly, which is a big plus since I often play on the go.

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HellSpin Casino 10 months ago

Igribzis

10/10

With a variety of cryptocurrencies accepted, depositing is straightforward and safe here. The site’s bonuses feature impressively low wagering, and the extensive game library includes countless live table options. Customer support rarely keeps me waiting. If they expanded their ongoing promos, this platform would be perfect for all casino enthusiasts.

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HellSpin Casino 10 months ago

sd98

10/10

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HellSpin Casino 11 months ago

Cahunito

9/10

I’ve been impressed by Hellspin variety of withdrawal methods and generous bonus offerings. The platform is user-friendly, and the customer support team responds quickly. Their security measures also provide peace of mind. Although there could be more promotional events, overall, this site delivers an engaging and truly enjoyable experience.

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HellSpin Casino 11 months ago

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I am impressed with Hellspin casino. Its rapid withdrawal process and generous low-wager bonuses set it apart. The game library is extensive, offering slots, table games, and live options. The secure website and efficient customer support further enhance the experience. Overall, a dependable platform for any casino enthusiast indeed.

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HellSpin Casino 11 months ago

Kylottt

9/10

Deposited $100, spun like a madman, and went to $500. Then, it all vanished in a blink. But, I made a comeback with a lucky bonus round. The site runs smoothly, with no glitches mid-spin. That's a gambler's worst nightmare. The withdrawal was faster than my heart rate during a blackjack all-in. Live casino is top-tier, too—real dealers, no weird lags, and I didn’t even have to put on pants. Customer support was helpful, which is rare in the gambling world, it was a solid experience.

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