HellSpin Casino

Updating info on account and stalled wd

$132

I am writing to formally raise a serious concern about my Hell Spin account.

Currently, I have a balance of €250,000 and it is unavailable for withdrawal, despite several attempts to contact your support team I was able to talk to support but even so nothing was resolved, they said that the document is under analysis and only, I fully complied with all KYC verification requests and sent all the necessary documentation. However, I did not receive any explanation or clear resolution.

This situation is unacceptable and causes serious suffering. I've been making deposits and withdrawals frequently for 2 years and I've never had problems I've lost a lot of money and now that I've been lucky enough to get this high amount, they're blocking withdrawals of up to 1,000 euros, and I had already made several withdrawals like this and none had problems, all within 1 hour were already in the account.

Sincerely,

< private info removed >

Casino is not closing my account after several mails about gambling addiction refund demanding

€250,000

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Cancelled transaction but credited from card

€250

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Casino Closes Account Without Paying Withdrawal After Two Months

€100

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1,300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

€2,788

HellSpin Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $59,594

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9.1/10 ● 156 reviews

Top reviews from our players

Samik7n

10/10

The site handled everything well from start to finish. I deposited without issues, used the bonus, and played for a couple of hours. I ended up with $135. Withdrawing was easy, and the mobile version of the site worked better than expected.

Thank you for your feedback, Samik7n! We’re glad to hear that the site handled everything smoothly for you, from depositing to using the bonus and enjoying a few hours of play. It’s great that you ended up with $135 and that the withdrawal process was easy. We’re also happy to know the mobile version worked even better than expected. We appreciate you sharing your experience!

HellSpin Casino 2 months ago

m1zunee

10/10

Everything ran without a hitch from start to finish. I played for a bit after depositing and ended the session with $135 in my balance. The withdrawal process was easy, and I didn’t have to wait long. The mobile version felt polished and didn’t crash once.

Thank you for your feedback, m1zunee! We’re glad to hear that everything ran smoothly from start to finish and that you ended your session with $135 in your balance. It’s great to know the withdrawal process was easy and fast, and that the mobile version felt polished without any crashes. We appreciate you sharing your experience and are happy it went so seamlessly!

HellSpin Casino 2 months ago

Akimi4i

9/10

I tried a few casinos before this one, and this is the first where I didn’t feel lost navigating. Menus make sense, games are easy to find, and my balance updates instantly. It’s small stuff like that which makes me stay here.

Thank you for your review, Akimi4i! We’re thrilled to hear that our platform feels intuitive and easy to navigate. Clear menus, easy access to games, and instant balance updates are exactly the kind of smooth experience we aim to provide. It’s great to know that these details make a difference and keep you coming back. Feedback like yours motivates us to keep refining the platform and ensuring it’s user-friendly for all players. Thanks for sharing your experience! We hope your future sessions are just as seamless and enjoyable.

HellSpin Casino 6 months ago

Ducen999

8/10

It’s been fun exploring the slot collection here. Some are classic, others have crazy bonus rounds. They all run smoothly without glitches, which is what I care about. Free spins promos add extra fun too.

Thank you for your feedback, Ducen999! We’re glad to hear that you’re enjoying exploring our slot collection. It’s great that both the classic games and those with exciting bonus rounds are running smoothly — smooth performance is something we take seriously. We’re also happy that the free spins promotions add extra excitement to your sessions. Feedback like yours encourages us to keep providing a wide variety of fun and reliable games for our players. Thanks for sharing your experience! We hope your future sessions continue to be enjoyable.

HellSpin Casino 6 months ago

Jam1ji

9/10

First thing I noticed??? No scam vibes at all!! Sign-up was fast, the deposit went through instantly, and my first bonus was actually clear and easy to use. Played poker and some slots, both were fair and fun. Already cashed out once without stress. Love it when a site just works like it should.

Thank you for your review, Jam1ji! We’re thrilled to hear that your first experience felt safe and straightforward. Fast sign-up, instant deposits, and clear, easy-to-use bonuses are exactly what we aim to provide, so it’s great to know it made a positive impression. It’s also wonderful that you enjoyed poker and slots, and that your first cashout was smooth and stress-free. Creating a platform that “just works” is our goal, and feedback like yours confirms we’re on the right track. Thanks for sharing your experience! We hope your future sessions are just as fun and seamless.

HellSpin Casino 6 months ago

J3rembo

8/10

I appreciate the big choice of games and smooth navigation. Depositing money is very straightforward, and they support different methods I already use. Customer support replies fast and explains everything clearly. My withdrawal was processed in just a few hours — no stress at all.

Thank you for your feedback, J3rembo! We’re delighted to hear that you enjoy the wide selection of games and find the site easy to navigate. It’s great that deposits are straightforward and that our supported payment methods work well for you. We’re also glad to hear that our customer support has been quick and clear in their responses. Fast, stress-free withdrawals are something we aim for, so it’s wonderful that your transaction was processed in just a few hours. Thanks for sharing your experience! We hope your future sessions are just as smooth and enjoyable.

HellSpin Casino 6 months ago

Zoh4n

8/10

I'm new to all this online casino stuff. Thought it’d be scammy but nah. Everything worked, I won a bit, lost a bit, but I had a blast. Will def play again.

Thank you for your feedback, Zoh4n! We’re glad to hear that your first experience with online casino games was smooth and enjoyable. It’s great that you had fun, whether winning or losing — the main goal is to have a blast while playing. We’re happy to welcome you to the community and look forward to providing more exciting sessions in the future. Thanks for sharing your experience, and we hope your next visit is just as enjoyable!

HellSpin Casino 6 months ago

Turbins

9/10

Best Blackjack Tables I've Seen
I usually stick to slots but tried the live blackjack outta boredom. Dang... smooth streams, no lag. Dealer was actually funny too 😅 Felt like I was at a real table, no joke.

Thank you for your review, Turbins! We’re thrilled to hear that you enjoyed the live blackjack experience. Smooth streams and engaging dealers are exactly what we aim for, and it’s great that it felt so immersive — almost like being at a real table! It’s also nice to know that trying something new outside of slots turned out to be so enjoyable. Your feedback motivates us to keep delivering high-quality live games for all our players. Thanks for sharing your experience, and we hope your next session is just as fun!

HellSpin Casino 6 months ago

Eronikis54

8/10

I started with the welcome offer and tried a mix of slots and table games. I cashed out $140 the next day. The interface was smooth and clear, with no glitches or crashes on mobile.

Thank you for your feedback, Eronikis54! We’re glad to hear that your experience with the welcome offer went well and that you enjoyed both slots and table games. Congratulations on your $140 cashout! It’s great to know that the interface was smooth and easy to use, with no glitches or crashes on mobile — providing a stable and enjoyable experience is something we take seriously. Thanks for sharing your experience! We hope your future sessions are just as seamless and rewarding.

HellSpin Casino 6 months ago

Yab111