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HellSpin Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 109 reviews
8.9/10
109 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints

AskGamblers Quick Overview

Editor's View

It's hot at HellSpin Casino and each spin of the reels raises the temperature significantly. HellSpin Casino comes with the unique layout and theme and players who are up to no good can find a wide range of online slots and other casino games here. As one might games, the responsible gambling tools are lacking, but the casino's fast in payouts, especially for some specific methods.

What we like
  • Home to more than 60 gaming providers
  • Fast withdrawals (some payment methods)
  • VIP Program
What we don’t like
  • Slow verification processing times
  • Limited responsible gambling information
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


HellSpin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://hellspin.com/
Established
2022
Licences
Curacao Gaming Control Board, Estonian Tax and Customs Board, Kahnawake Gaming Commission
Affiliate Program
Languages
French, English, German, Portuguese, Italian, Polish, Hungarian, Japanese, Hindi, Greek, Norwegian, Czech, Spanish, Estonian, Malaysian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program

General Information about HellSpin Casino

HellSpin Casino is an online casino site home to an attractive collection of games, payment methods, support options and more. The site is owned and operated by TechOptons Group and it features licenses by the Government of Curacao, Estonian Tax and Customs Board and Kahnawake Gaming Commission.

There’s a great selection of casino bonuses available to new and returning players, and you can play from your PC and smartphone. The casino supports all kinds of devices and operating systems, including iOS, Android, and Windows. 

You also have the opportunity to join a VIP Program, and the more you get involved, the better your rewards are. It’s also open to regular players or if you’re a high roller. 

For more information, keep reading our online casino review to get the facts before you play. 

StallCation

Complaints

Read the complaints other players have left for HellSpin Casino. Learn more about complaints.

Show all complaints
HellSpin Casino - Casino Closes Account Without Paying Withdrawal After Two Months
I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony
staus Rejected
€1300

Complaint Statistics

Resolved 4
Avg. Amount $ 74,459
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.9/10 109 reviews

Top reviews from our players

I’m pretty picky about casino platforms, but this one earned my respect with the way it handles withdrawals. No weird verification loops or delays. Just clean processing.

This place hits the sweet spot. Loads of titles, smooth spins, and some pretty wild bonus rounds. I had a solid session last weekend, cashed out $220 after a lucky streak on Buffalo-themed reels. Only gripe? Loading times on mobile are kinda sluggish if your Wi-Fi isn't strong. Still, I’m coming back for sure.

They will do anything they can to not pay you out, after getting an email to say my withdrawal was approved, only to find it had even rejected, I have been trying for days to withdraw again, but every time they reject it but don't tell me what information I entered incorrectly. They will be very vague and just say please check you have entered information correctly. Live chat are no help, apparently they can't help you through chat, you must email the help desk, who never bloody reply. It's the 2nd time this has happened when trying to withdraw. Will not be playing at this site after this. And I loved the selection of games and bonuses, but not interested in playing at sites that behave like this when trying to withdraw. I know they are hoping I will just play the money til it's all gone, but I'm not touch it until it's in my bank account.

Jumped in on a random scroll, threw in $50, walked out with $280. Clean win. Slots got a nice pace, and the bonus rounds don’t feel rigged. Took a minute to figure out the terms; not super clear, but I managed. Layout’s tight, runs smoothly. Live games could use more dealers, but no biggie. Not my main spot, but I’ll definitely circle back when I’m feeling lucky again. Nine solid stars.

I’m into the variety here, especially the less common games I don’t see everywhere. Payments have been reliable, and I like that they stick to recognizable game providers. The welcome offer wasn’t as big as I expected, and the wagering terms could be explained in a simpler way. On the plus side, the cashier and verification steps feel organized, not messy. All in all, it comes off fair and trustworthy.

I mainly stick to poker, and the tables here feel alive. Opponents actually think and bluff like real people, and the software runs smoothly even with multiple tables open.

The live odds respond within seconds of on-field events. You can tell they’re synced with reliable data feeds. Even when VAR decisions drag, their system waits before changing markets. It prevents unfair settlements. That’s professionalism done right.

Interface kinda simple but works fine. I’m on mobile mostly and no lag so far. I just wish the search bar for games was bigger. Won small amounts on Mega reels and withdrew twice, both times within 24 h. Verification a bit annoying but once done, all good. Props to their live chat team tho, patient ppl.

I felt like the entire experience was reliable from the moment I started. I used the bonus, tested out a few different games and concluded the session with a total of $130. I experienced no long wait times or confusing instructions. I liked how quickly everything progressed.

I’m not tryna get rich off this stuff, just vibe. And this casino hits that sweet spot. Feels fair, not rigged, and the games don’t crash mid-spin. Plus, the sound effects go hard. Sometimes withdrawals take a sec, but they come through. Overall, chill spot to waste some time and maybe bag a little extra cash.

HellSpin Casino News

Read all news about HellSpin Casino, check for updates and stay tuned for exclusive bonuses.

See How AGCCS Recovered €250K from HellSpin Casino in One Complaint
AG News See How AGCCS Recovered €250K from HellSpin Casino in One Complaint

Business tends to slow down in summertime, so people can all take a much-needed breather. However, this doesn’t seem to apply to our Casino Complaints Service team, who are busy as beavers year-round.Proof? It was mid-July when they helped one of our players recover no less than €250,000!Read on to learn how the complaint played out in case you encounter a similar issue with a casino.Stalled Withdrawal and Repeated KYC ChecksOur member airesvitor got in touch with our support department on 10 July, complaining about a stalled withdrawal despite having provided all of the necessary KYC documents.According to the player, such a situation has never happened before, as he had successfully withdrawn money from HellSpin Casino multiple times. This time, however, was different, and the identity verification process was stalled.Our support staff jumped in and requested an explanation from HellSpin, to which they replied that big wins require additional proof of identity and, also, that the process was delayed due to the player’s change of address.HellSpin responded immediately and asked for patience on both ends, justifying the stall with their verification procedures.A week later, however, the casino requested another extension of the deadline, which was granted. Finally, on 24 July, the KYC check was completed, and HellSpin began paying out in accordance with its own withdrawal limits.Patience Is a VirtueAlthough we strive to process and close all complaints as quickly as possible, sometimes we ask you to be patient and wait a bit before the case is resolved. This particular complaint took two weeks to resolve, but when it was finally cleared, it was to the satisfaction of all parties.We thank airesvitor for placing his trust in us, and hope all our members follow in his footsteps and submit a complaint to us whenever they hit a wall with an online casino.

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