HellSpin Casino

Casino is not closing my account after several mails about gambling addiction refund demanding

€250000

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Cancelled transaction but credited from card

€250

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Casino Closes Account Without Paying Withdrawal After Two Months

€100

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

€2788

Complaint Statistics

Resolved 4

Avg. Amount $ 74,459

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.9/10 ● 112 reviews

Top reviews from our players

Dangt

7 months ago

8/10

I’ve noticed that RTP isn’t everything—it’s also about timing and luck. I’ve won more on “bad odds” games than “good” ones sometimes. At the end of the day, you play for the thrill. And the journey is half the fun.

Thank you for sharing your thoughts, Dangt! You’re absolutely right that individual results can vary a lot — even games with different RTP values can produce surprising outcomes in the short term. That’s simply how randomness works, and it’s good to keep in mind that luck plays a big role in any single session. It’s great to hear that you enjoy the entertainment aspect and the overall experience — that mindset helps keep gameplay fun and balanced. Just always remember to play responsibly and within your limits. Thanks again for your perspective!

HellSpin Casino 3 months ago

Ngens1s

10/10

This is my second week and I’m still enjoying it. Deposits are instant and my withdrawals have been approved within hours. The slots are varied and fair so far. One thing I noticed though: some promotions are only for certain countries, which feels a bit limiting.

Thank you for sharing your experience, Ngens1s! It’s great to hear that even after two weeks you’re still enjoying your time with us. We’re glad that deposits have been instant and that your withdrawals were approved within just a few hours — smooth transactions are something we put a lot of focus on. It’s also nice to know you’re enjoying the variety of slots and that everything has felt fair so far. Regarding your point about certain promotions being available only in specific countries — that’s valuable feedback. Some offers are tied to regional regulations or local partnerships, but we understand how this can feel limiting. Your comment helps us see where players would appreciate more flexibility, and we’ll keep this in mind as we plan future promotions. Thanks again for taking the time to share your thoughts!

HellSpin Casino 3 months ago

lilian555

9/10

I’m a casual player from Norway, and I’ve really enjoyed my time here. Cash outs to my e-wallet are processed within a few hours, and there’s always something fun to play. The only thing missing for me is PayPal as a payment option.

Thank you for your review, lilian555! We’re really glad to hear that you’ve been enjoying your time with us and that withdrawals to your e-wallet have been processed within just a few hours — fast payouts are something we work hard to maintain. It’s great to know you always find something fun to play, whether you’re a casual player or just dropping in for a quick session. Thank you as well for mentioning PayPal — feedback like this helps us understand which payment options our players would like to see in the future. We’ll definitely pass your suggestion on to the team. We appreciate you taking the time to share your experience!

HellSpin Casino 3 months ago

Efonika

9/10

So far, so good, but I’m waiting for a jackpot!
I got a few wins from slots, but I’m not holding my breath for the big one yet. I withdrew $50 and it was in my account in 48 hours. So far, so good. Just waiting for that jackpot, lol.

Thank you for your feedback, Efonika! We’re glad to hear that your experience has been smooth so far and that your $50 withdrawal reached you within 48 hours. It’s always nice when the process goes as expected. And congratulations on your recent slot wins — even the smaller ones add up and make the gameplay more enjoyable. As for the jackpot, we wish you enjoyable sessions, but always remember that wins are never guaranteed and outcomes are completely random. The main thing is to have fun and play responsibly. Thanks for sharing your thoughts — we appreciate it!

HellSpin Casino 3 months ago

Yanink11

10/10

So, I withdrew $90 after a decent little win on the roulette. Took 2 days to arrive, not bad! I'm from the UK and sometimes these sites take forever to pay out, but this one was super fast. I was shocked, lol. Playing slots and trying some blackjack next time.

Thank you for your review, Yanink11! Great to hear that your $90 withdrawal reached you in just two days — especially knowing that payouts can sometimes take much longer in the UK. We’re glad the process felt quick and smooth for you, and that your roulette session brought you a nice win! It’s also nice to know you’re enjoying the slots, and we hope your next visit — whether it’s blackjack or something new — is just as enjoyable. As always, play responsibly and within your limits. Thanks for sharing your experience!

HellSpin Casino 3 months ago

Bisilina223

9/10

I joined with a bonus offer and was able to make the most of it. After clearing the wagering, I withdrew about $140. The games ran well on my phone, and customer support was helpful when I needed to confirm a payout detail.

Thank you for your review, Bisilina223! We’re happy to hear that you were able to take full advantage of your bonus offer and successfully complete the wagering — and congratulations on your $140 withdrawal! It’s great that everything ran smoothly on your phone and that the games performed well throughout your sessions. We’re also glad our customer support team was able to assist you quickly when you needed clarification about your payout. Clear communication and reliable help are things we work hard to provide. Thanks for sharing your experience — we appreciate it!

HellSpin Casino 3 months ago

Tincert1ni

10/10

Just took out my first $70 and guess what? It was super easy! No paperwork or anything, just clicked a couple of buttons and bam, it was in my account in like 2 days. I’m shocked at how smooth that was. Now I’m gonna try some live dealer stuff next time. 😎

Thank you for sharing your experience, Tincert1ni! We’re glad to hear that your first withdrawal went through smoothly and without any complications. It’s great that the process felt simple and that the funds reached you within a couple of days — a hassle-free payout is exactly what we aim for. If you decide to explore live dealer games next time, we hope the experience will be just as straightforward and enjoyable. And as always, please remember to play responsibly and only within your limits. Thanks again for your feedback!

HellSpin Casino 3 months ago

Binderman

10/10

Live games are where this place shines. I’ve played a lot of blackjack online, but few sites offer dealers this professional and engaging. You really feel like you're at a real table—even from your couch. Sad that best live tables not 24/7, but it’s obvious, dealers also need rest😅

Thank you for your great review, Binderman! We’re thrilled to hear that our live dealer games, especially blackjack, bring that authentic, engaging experience right to your couch. We appreciate your understanding about dealer availability—they definitely need their rest to keep the quality high! Thanks for being part of our community, and we look forward to more exciting live games with you!

HellSpin Casino 6 months ago

KanizePiece

10/10

Depositing was simple, and I appreciated the clear layout of games. I played blackjack and a few slots, cashed out $125, and didn’t run into any issues. The site responded well on my tablet, and I liked the variety of promotions available during the week.

Thank you for your wonderful review, KanizePiece! We’re glad to hear that depositing was simple and you enjoyed the clear game layout. It’s fantastic that you cashed out $125 without any issues and that the site performed well on your tablet. We’re also happy you liked the variety of weekly promotions! Thanks for sharing your experience—wishing you many more wins ahead!

HellSpin Casino 6 months ago

Preston98